Petco reviews & complaints 721 - 413
Petco complaints 413
Petco - rude groomers and they do horrible work
I took my dog to Petco today to get groomed and shaved. The groomer there was Pscyho. She said it would take 2 hours and it took 5. After two hours when I called her on the phone she yelled at me and said she's busy. When I went to pick her up she was nasty in front of customers and would not even let me look at my dog. They did not shave her pads, they nicked her several times and they are just plain RUDE and there was no manager there to see what happened but another worker who claimed he was an assistant manager saw it all and never even apologized. I'll go to another groomer next time. If you must go to a pet store groomer your better off at PESTMART
Petco - rude store managers and disgusting conditions for animals
Well, I can see that Im not the only one in Mtn. Home who is fed up with our local Petco store and their horrible service. I went into the store again after several months of not visiting and had an...Read full review
Petco - poor delivery practice
Had ordered a hamster habitat from Petco. Fedex had it on 12/16/2017. For the next 3 days they noted they could not deliver package due to weather conditions. The weather conditions were sunny in the...Read full review
Petco - worse dog grooming ever
Husband dropped off our small Pom, Ting and they said how do you want him trimmed and he said just short and please none of that lions mane that the last groomer left him with. We have taken our dog...Read full review
Petco - customer service
Recently, my mother went into this Petco to get me a set of grooming clippers for my birthday. She went over to the case and called over an employee. It took her several minutes of wondering around to find someone to help her. When she finally found someone, it was a groomer who helped her find a store associate. When she got the male employee over to the case, she started to ask him about which clippers to buy for me. She said he was very pleasant and knowledgeable. When she decided to buy a set, he had to find someone with the key. After waiting 20 minutes, he returned to say that the manager had gone home and that they did not have the key to open the case. He said that she would have to come back another time. She planned on giving it to me that night, so she settled for a gift card. She told the employee that she wanted to get a gift card for the amount of the clippers set that she wanted to get. He told her how much the particular set was and she got the gift card. She shared this story with me that night because it upset her and she thought it was inconvenient that she couldn’t get the item she wanted and had to leave with something else.
This is a continuation of a previous complaint. After my mother told us the story of how she ended up with a gift card instead, I was very hesitant to go to back to the store. My boyfriend and I went just a few nights later with a description of the clippers set that my mother got the gift card for. (Reminder: the employee got the gift card amount for how much the exact clipper set was) We walked over to the closed and locked case with the grooming clippers in it. There were only three boxes in there, but one matched the brand and description and was sitting under the price tag that matched what we were told. We walked around for several minutes trying to find a store associate to open the case but we could not find one. I had to walk to the front and wait in line to talk to the cashier to get him to come help us. Finally he came over and showed him which item I wanted. He went and got the keys pretty quickly and got the item for us. I am not sure of his name but he was blonde and very helpful and very nice. He took us to the register and rang up the set of clippers which my mother was told by the employee were around 78.00. (the amount she got the gift card for) The same clippers rang up for around 160.00. We explained the situation and so he agreed that it didn't sound right. He called over Jodi. She came over and confirmed that it was rung up as the correct price. At this point we started to get a bit annoyed at all the trouble we went through and it only got worse.
This is yet another continuation to a previous complaint. After we were told that it was the correct price, we explained the situation and nicely expressed how upsetting this was that we have put a lot of effort into just getting a single item. She understood and went to find the clipper set that matched the price we were given. When she came back she stated that they only had the around 160.00 ones or the around 20.00 ones. At this point my boyfriend was very aggravated with the whole situation and explained that we don’t want to settle for a cheaper one and that it was very irresponsible for the store to have a locked case that only employees can get into with products placed under the wrong price signs. At this point she said with an attitude "What do you want me to do? I can't discount a 160.00 item to 78.00" My boyfriend in reply said, "We should get something since it’s not our fault that your employees marked this the wrong price and told her mother the wrong price" he then asked to see a manager. Her response was "We don't have a store manager, you'll have to call corporate." At this point her attitude really got to me, who was quite this whole time. Finally I burst out, "Fine! We'll come back with my mom to return the card and we will go to Petsmart from now on!" as one last word, my boyfriend asked them to make sure nothing was charged to the gift card because it had been swiped. After all this, I tried to give them the benefit of the doubt and tried using the gift card online. Low and behold there was no money on it! When my mother returned to the store, they gave her a hard time about returning the gift card saying that it showed it had already been used.
Petco - returns
I recently purchased an item at Petco In middletown new york. When i returned home the item did not fit my dog. I went back to exchange it for the right size and was told Very rudely by the manager...Read full review
Petco - grooming
Never again will I recommed petco to anyone. We have always had our dog grommed at petco (10 yrs plus). I called to make an appointment and was told by a very rude person that they did not take...Read full review
Petco - injured dog
Please do not entrust the care of your pet to Petco grooming! I had taken my Papillon named Winnie to Petco in Seekonk, MA to be groomed. Our usual groomer was not available so the appointment...Read full review
Petco - store 1520
I have been an employee of Petco in Mountain Home, AR since they opened in March 2009. Everything about this job, company, and their corporate is a joke. They do not care about ANYTHING other than...Read full review
Petco - fired for false allegations
I am a former Petco employee. I am an animal lover and I was the only person that DID care about the animals in the store. Sick animals would be neglected, and the healthy animals would be forgotten...Read full review
Petco - grooming
Today my boyfriend and I dropped off our 6month old Coton De Tulear to be groomed. It is the second time he has been to this store for a grooming. When we dropped him off the groomer told us we did not need to leave the picture of the cut we wanted, since she had a good idea. She insisted we take it with us. Since our first cut there went well we left. We dropped our puppy off at 12 and were told to pick him up at 4. When I walked through the door at 4pm our puppy was just getting onto the grooming table and was BEING SHAVED!!! This is completly not what we asked for. I asked the sales clerk if she could ask the groomer why he was being shaved. When she went to ask the groomer, the groomer seemed agitated. I was told he would be done in a half hour. I called my boyfriend to meet me at the Petco.When he got there our dog was still not half way done. We were told it would be another half hour ( an hour extra in total).
When we went to pick our puppy up he had the hair style of another breed completly, a poodle. When asked why he was cut this way the sales clerk made us wait fifteen minutes till the groomer was off the phone, then she simply danced around the questions we had. When we showed her the picture again she tride to tell us the cut she gave him was an inch long, as in the photo, when it really is less then half an inch. We were not offered an apology or any form of compensation. We will not be shopping at, or taking our puppy to get groomed at Hudson, MA's Petco on Washington street again, and I strongly advice that anyone who has a dog with hair, rare breed dog, or who cares about having the services they asked for done correctly and with a smile, please consider shopping/grooming elswhere.
Petco - at petco, animals do not come first
I have called numerous people in the corporate offices, pet hotline, bbb, peta, even emailed 2 news channels. And petco is still not doing anything about it. I am feeling helpless. These snakes (The ball pythons) are covered in mites and no one has done anything about it. I quit because my gm would not let me clean the reptile section, he said I had to shock dog toys or dog food instead of cleaning the snakes which I offered to do. When I told him well what about at petco animals always come first, and then he cut me off in mid sentence and said well if you dont like our policy you can leave, so I quit right then and there. I never quit a job before. I am not going to sit back while these poor snakes are dying. They are not feed properly either. Their cages never have been cleaned. The entire reptile section is infested with mites and no one cares but me. Maybe because a lot of people hate snakes, but they are beautiful creatures that are misunderstood. Me being a huge snake lover, this makes me insanely mad. I am going to keep emailing and calling everyone I can about this. Please help them. Like I said. I will not stop until this is fixed.
And, when I recently went in to get my last check, the gm told me I over reacted, and that no snakes had mites, they were"little black dots".. Yeah, little black dots. Hes obviously covering his own # because other employees told me he knows I reported him. The store also smells horrible because no one wants to clean the ferret cage.
Also, other employees told me they never cleaned the snakes, so the gm lied to me. I hate petco. They should not be allowed to sell animals. They sell animals knowing those animals are sick. This has to stop. A vet doesnt even come in there to check on the animals. They dont even call the vet when an animal is sick. The back room, the "wellness" room, is fully stocked with sick neglected animals. All they care about is dog food, since dog food is 50% of their sales. Screw petco. Animals do not come first.
Petco - bad customer service and rude employees
I went into the E. Virginia Beach, VA to purchase some outfits for my 3 dogs. I found a clearance rack marked 75% off. The sign was balanced between the center of the 4 way rack and you were unable to read any writing below the 75% due to the fact it was covered. There weren't very many outfits on it but found 3. I also found other things in the store. I went to the checkout and they had a dog trainer ringing the register which was new on it. One outfit ring the correct price and the other 2 did not. She stated oh these are 75% off too but I am not sure how to fix it, let me ask someone. Another employee came and told her she would have to have the manager to do it. At this point, I was waiting 10 minutes. The manager comes to the register and the cashier informed her of the problem. She never even looks at me and states oh those aren't listed on the sign and walks away in the direction of the rack. The cashier says oh she is going to check on it. She passes the rack without stopping and heads to the back of the store. I and the cashier stood there for 5 minutes. The cashier states she doesn't know what happens and calls the manager back. As the manager approaches she said "What is the problem?" with all I can say is a snotty voice and a bob of the head. The cashier says what did you find out. "About WHAT" store manager says. "The outfits?" cashier responds. "I SAID they aren't listed on the sign!!" The cashier starts to point at the rack "But they are all on that rack." " I said they aren't LISTED!!" The manager finally turns to me and said "DO YOU WANT THESE OR NOT, WHAT IS THE PROBLEM?" I have to say I fell back on my heals and with wide shocked eyes said "Yes, but I would like them for the 75% off, you can't see what is written on the sign. It's covered." The manager with a bob of the head and a flip of her voice "I am NOT doing it" At this point, I believe I was done. I asked her for her for the manager she said she was the manager. I asked her for her district manager's information. She informed me that they don't give out the district manager's name or number and does not give out the corporate headquarters number. After asking her 5x she finally said they had a customer care line I could make a complaint on. I asked for it. She went in the back, came back out with a business card and throw. Let me restate that THROW it on the corner in front of me and said "GOOD LUCK".
Now at this point, while in the store, I called the number. It clearly is a India Call Center. No one could speak English well. The man was trying to be nice, but informed me he didn't have any numbers but the store number and I could call and make a complaint to the same store manager I just dealt with or he could leave a message with the direct manager and it would take 48 hrs before he could get back to me. He couldn't give out thecorporate headquarters number or give me the name of whom would be calling me. I even ask for his boss. She was nice but same story. I ask if she could just call him and tell him to call me. They had no phone numbers they just send emails.
This is the worst customer service I have ever dealt with. I shop Petsmart all the time because of their service. I have had complaints about small stuff and it is always resolved or an apology. I spend about 500 a month on food and supplies for my 6 animals. I thought I would give Petco a try. NEVER AGAIN. I will stay with Petsmart.
Petco - bad service
On july 26th our pet fish "dorthy" that we had for 5 months died. My three year old daughter was devastated as you can imagine. So we had a little funeral for her and we went to petco to purchase another fish. My daughter picked out a betta crowntail male. She was so excited about the red and blue colors on the tale. Anyway, they next morning I noticed that the fish had died sometime during the night. I did not want my daughter to know that it had died so I quickly put it in a zip lock bag and drove over to petco. I was told I needed to talk to the manager in the fish department "shaun". I explained to him what happened and showed him my receipt. He took one look at it and said that the girl the day before had rung me up wrong. She under charged me. She only charged me $3.99 and it should have been rung up at $6.99. He said since that happened he would not be able to replace it with a crowntail fish. He said he would replace it with a cheaper fish but not a crowntail fish. I explained to him I needed the exact same kind and color so my daughter would not notice. He was very rude to me and not sympathetic to my daughters feelings. He said I could pay the difference for a crowntail fish. It was a $3 dollar difference. After several minuts of begging him to replace my fish he just walked away from me. I told me I would not be shopping here anymore and his response was "that's fine!" he did not care about my business or my daughters feelings. It's a big deal to a 3 year old losing a pet. I was so upset. I have never had such bad customer service in my life. I had to hurry and get home so I had to pay the $3 difference so I could have the same fish. I was not happy. My mom, also shops at petco and she said she will be taking her business elsewhere. She couldn't believe a petco employee acted that way. So petco lost our business over $3. Not good business.
Petco - services not rendered
PETO's Groomer failed to properly groom two Cocker Spaniels per scheduled appointment. My two dogs had a grooming appointment at 1000 hours on 2 June 2010. They were checked in by one of the groomer...Read full review
Petco - grooming abuse
Warning! Warning! Warning! Do not take your pets to petco in harker heights for grooming services. I took my great pyreness mix there to get groomed. Those of you who are familiar with the breed, know they have very long (6-8 inch) curly hair. He used to love to be brushed, but after this encounter with the head groomer if you approach him with a brush or even brush your own hair in his presence, he tries to bite. Not a simple nip, to draw blood. While on a visit to petco after the incident with the groomer, to buy other products there, the head groomer walked toward him and he tried to bite her, and he doesn't bite, he likes everyone.
Now in order to have him groomed for about $70.00 is is costing me $176.00 because he has to be sedated. There lies another problem, because he could die from sedation. During the short time he is sedated he has to be shaved, because it is nearly impossible to try to brush him out in a short hour. The loss of hair on his body aslo requires us to put sunblock on him and not let him out during the day cause he could go blind.
Of course he no longer goes to petco and it would be wise for others not to use them either, god only knows what type of abuse your animals are going through. We believe she hit him with the brush. Three of my friends who have used petco have had similar experiences with their animals and no longer use petco. The manager said he refuses to fire her because he has got no other complaints.
Petco - crackhead in the grooming salon
So, I went into the grooming salon to drop my puppy off (petco in phillipsburg NJ) and there was this girl Heather H who was grooming my puppy, she told me it would be 2-3 hours so after 2 1/2 hours i went back to the store, figured i'd shop around for a while, I saw this groomer (heather) sitting in a maroon truck shooting a needle into her fingertips, i went into the salon, demanded my dog NOW, lets top it off, my little girl had all of her nails QUICKED, this girl obviously was too high to realize how far to cut her nails told the manager what i saw, and did they care? NO. they made me pay my $22 and i left, i will never go back there unless that girl is gone. they did tell me to go to the vet and it would be on them. so thats the only good thing that happened!
Petco - charged with animal cruelty once again!; animal deathhouses
Once again: petco = cruelty to animals (Proven in court)! So if being charged, convicted of and fined $900, 000 for extreme cruelty to animals in 2005 in california wasn't enough to teach the badly...Read full review