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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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L
9:19 pm EDT

Petco employee at dawsonville georgia

I was told I was too incompetent to own a bearded dragon because I wanted to buy a cheaper tank which was the same size as the suggested one. Well I was almost not sold my lizard period because of it. Well. I got him from her begrudgingly and I was promised it was a boy. Well. It's been a month and he's a she. I was sold a girl. But I'm incompetent...i gendered her in 5 minutes.
Not to mention she was underweight and was so stressed out her stomach markings were almost black. She's not been that way since. She's lighter in color top and bottom and much friendlier. Not to mention she clung to the uv light the first few days as if she had never felt heat in her life.

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7:43 pm EDT
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Petco snake

The snake had never EVER seen a meal. The thing was a skeleton with scales. I understand you guys aren't reptile enthusiasts but Jesus... That is downright neglect. I saw this at the lycoming mall store in Muncy Pennsylvania. I have pictures. I also will be contacting an inspector. That is animal abuse, and is against all state laws if I'm not mistaken. I look forward to hearing back from you.

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11:49 am EDT
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Petco an employee at the west seneca location

I was in petco around 5:30 on 8/13/17 and I asked an employee if she would reccomend this Product to cut my dogs nails because she was a little afraid (the product was more like a grinder for her nails). Her response to me was "you shouldn't even try to cut her nails, bring her somewhere to get them done" I proceeded to say that I had done that before and she was still very scared. The employee then said, "well maybe you should try again and don't buy any nail care products, and hey your dog will turn right around and bite you if you try". I thought the comment and the whole conversation was inappropriate and rude! She looked at my dog and said yea she will bite you. Absolutely ridiculous. I don't plan on returning to this store or a petco.

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6:41 pm EDT

Petco customer service

Purchased 2 Guinea pigs as a gift for my daughter. One had an extreme amount of eye discharge so we took it back to the store. They issued me a return while they sent the pet out to the vet & advised me they would call me once he comes back from vet. After a few days of having the pet back, he started to breathe heavily panting & had a bloody nose & was cold. By the end of that day, the pet was struggling to breathe so we took him back to Petco & while standing in line, the pet started throwing up blood & jumped out of my daughter's hand back into the carrier & laid on his side. He was literally dying in front of our eyes. I asked for assistance & the same nasty associate who "helped" the first time we brought him there for the eye discharge came up to the counter, looked at him & said loud & clear "yeah he's not going to make it through the night. He's dying."-right in front of my two little girls. As my daughter started crying, this associate named Robin grabbed a plastic bag & walked away with the the carrier that had our Guinea pig in it. After waiting for a while, I went to look for Robin & as she was rushing out the front door because her shift was over, I had to go after her with a loud "excuse me! Where is our carrier?" As she was pushing the front door to rush out form her shift, she tells us "it's over there." The carrier was just left on a counter that was used to hold dog treats. I have never come across a more rude & nasty customer service associate. Her lack of care, common sense, consideration, & pathetic customer service are calls for her to be removed from such a position. I would never recommend anyone going there all because of her & her horrible service. On a better note, there was an associate there by the name of Danielle who went above & beyond to make up for the disgusting service we received from Robin & we could not thank her enough. She made my daughters feel better & helped in so many ways. Your company is very fortunate to have someone like Danielle to make up for the ALL that Robin lacks. Hoping to never come across Robin again at your store.

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3:25 pm EDT

Petco superworms

I bought a 100 count of super worms for my bearded dragon. After three days of feeding my beardie three to four worms each day, there weren't anymore. There was supposed to be a 100 count of worms and there were not. I would go back to the store in Parlin, NJ where I bought it from but I figured there was nothing they could do being that It was three days after I bought it and I also lost the receipt.

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1:41 pm EDT

Petco customer service/ dog harness

Hi I am a regular customer for many years, as I have a 10 yr old lab that I shop for everything at petco. I recently decided to add a puppy to my family. I purchased a dog harness from the Bensalem PA store roughly 2 weeks ago. The harness fits great couldn't be happier until I noticed a couple threads hanging off. After looking at it closer I noticed it was completely pulling apart from the seems.
My puppy does not sleep with the harness on nor has she ever chewed on it. I disposed of the receipt and packaging because well the harness seemed to be a perfect fit.
Saturday august 5th I went to the Bensalem PA store and proceeded to explain my situation. I didn't want my money back only to swap it out with the same harness. The harness is 25$ in my world not cheap. I was completely dismissed by the employees. They were rude for no reason. I understand return policies but the employee reaction was dissapointing. With that experience I've decided that I will no longer spend my money at your stores and will tell my friends and family to avoid petco stores. I guess all in all you lost a long time customer, but I'm sure one customer won't affect your bottom line.

Thank you Aaron Pearn

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10:11 pm EDT

Petco environment for in store animals

The housing for the instore animals is deplorable...the poor birds...Come on you can do better than that...I am so upset i dont know what to do or say...maybe ASPCA, PETA or someone can make a difference. I cant even sleep at night thinking about it...please make some changes, I have suggestions if your interested. I LOVE ALL ANIMALS... And i just dont see why a place like yours thats makes plenty of money cant put some towards their habitat and hire people just to pay attention to them all everyday...it can be done.

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6:56 pm EDT

Petco dog grooming in sebring fl store

want to tell my story with Petco.
I took my dog ​​to make a haircut and when I picked it up I almost died, seeing how my beautiful dog had left. It seems like they do not know anything about grooming. This happened in the store at Sebring Fl. When I present my complaint I only received excuses, they made the decision to cut all the hair without even consulting me. It seems to me a lack of respect for me my dog ​​is like my baby, it feels like leaving your baby in a care and find him beaten and nobody told you anything. I will never live to trust my dog ​​in these people. They are the worst there is. They do not care about the love and care we have for our pets. I personally do not care what it costs as long as my pet receives a decent deal, but I will take care of telling my friends that if they love their pets, NEVER consider this place. If alfun staff of this company reads this feel in the freedom to communicate with me because I have many more things to tell about your service.

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K
3:19 pm EDT

Petco unsanitary condition

To whom it may concern,

Today, at 2:30pm, I went to the Petco store on 237th street in the Bronx to check on Lilith, a cat that had been waiting to be adopted for the last month or two. The staff took very good care of her, kept her cage clean, and placed toys to keep her engaged. Today, however, there were 5 kittens instead of Lilith, ranging from 2 months to 6 months old the sign said. Unfortunately, there were different workers because these tiny kittens cages were dirty with huge dog bowls filled to the brim with food and water to either feed them for the week or have one of them fall in that mini bucket of water. There was also a large garbage can that was leaking a bright yellow liquid, directly in front of the kittens' cage where the customers are supposed to stand to see the kittens. There were flies buzzing in and out of those poor kittens cages. I took pictures and asked the cashier to call the manager. He promptly did so and the manager arrived in less than 5mins. When I tried to explain how unsanitary it was to have liquid and flies spilling out of the garbage, in front of the store, where the kittens and customers are, he said that it was there waiting to be thrown outside and walked off. I had been in the store for 45minutes at that point with the garbage and flies there and children stepping in it to get a sneak peek if the tiny kittens. Please train your workers to care for and treat animals with the love and respect they deserve until they get adopted. Please train and teach your managers to deal with customers and their complaints respectfully. And most, importantly, please hire people that love and respect animals, people that have the same vision your company has. I shop here often for food and litter for my two cats and for hay and pellets for my guinea pigs. For the last 6 months, the animals here have been taken great care of by someone who kept their cages clean and prepared for them to have new homes. It would be a shame if someone does other wise.

Sincerely Karlene

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10:32 am EDT

Petco bounty law

I was in Petco 6-24-17 2:05PM- Sales Partner 320 Sarah and purchased a bag of dog food and a dog treat at the register. The tag in the aisle was marked 3.99 but when getting to my car I noticed I was charged 4.99. I returned to the store and had a very difficult time with the cashier trying to get my dollar back. There was a long line of customers waiting and each of them told the cashier that the item was marked 3.99 she had me signing forms which I did not sign my name to but just a scribble because no store needs my signature for their mistake and she refused to pay the bounty for over charging.

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10:45 pm EDT

Petco pricing

I needed a RFA-67 battery for my dogs collar. It was on sale online for $4.49, reg. price $12.98. At the register, I was told that corporate policy would not allow the price to be matched as there were some online issues that had not been resolved. She could only sell it to me for 50% of regular price. So, my option was to buy or not to buy. Petco has always price matched for me and I find this new policy disturbing as well as probably illegal.

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7:08 pm EDT

Petco guinea pigs

I was in this store the other day and there were 5 guinea pigs in one little fish tank. I think that is way too many for one tank. two three tops! these tanks are very small too. I know that they are babies but a little room to move would be nice. some of these guines pigs are there for a while. also there never seems to be hay in these tanks.
guinea pigs need hay at all times for their teeth. how can you sell an animal and not know its basic needs.
I hope the next time I go to this store this will have changed. I have 3 guinea pigs. love them to death and every time I go into this store now it breaks my heart. I have to grab my hay and leave immediately. I stay away from the pigs now.

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8:37 pm EDT

Petco employees at store in montclair ca.

Made a return of a hamster and cage that was purchased in a different city. I checked the website and called the store closest to me to make sure that the items were returnable and was told th hat as long as I had a receipt that they would accept them for full refund and the other items that I purchased separately at different times I no longer had receipt and was told that I would get store credit for them. I went and took items back and was asked why I was returning them and explined that the hamster had bit 2 of my children and they were afraid of it and I had no idea that hamsters screamed.This being frightening as well it was not sick or injured just very territorial and I didn't want it in the house anymore . Catrenia did the transaction and was rude and very condescending the hamster had chewed threw the petco box and I had no choice but to put it in a shoe box that was in my vehicl Was told that they would take the other items back 4 store credit as long as it had a bar code that was fine I had to retrieve other items from my car and brought it up to her that a hamster ball didn't have the packaging if it was going to be a issue no response. She continued the transaction so I waited patiently and politely and received my store credit and was handed back an empty bag. I used the store credit to purchase food for another pet I didn't check the receipts until I had left. Looking at the itemized list of returned items realized that no hamster ball was on it and I didn't have it as well all I was given back was an empty bag. Thinking back I remembered her bending down and shaking the bag into the trash my daughter saw this as well and remembered hearing a thump and then seeing the empty bag being given back to me . I was asked if I wanted the shoebox back at the end of the transaction and said no but t hat it wasn't really secure and they might want to place something on top since it had pushed the flip top open a few times in the car. Was told nawww it's fine and I again said well it did push it open in my car a couple times so just to be safe. And she replied lol I think your giving it too much credit lol. Another male employee then came over and opened the box that had the hamster in it that my younger children are afraid of and put his hands inside to look at it I don't know why that was done near my kids if they were told they were afraid of it and continueing to keep the lid open in their presence. As slap to the face and insult to my claims that it had bit them and they were frightened he took it appon himself to check for himself just feet away of were my Lil ones were. They handed me my empty bag and 2 receipts and a card with the store credit back. I said thank you and shopped left and then called to ask about the hamster ball to witch I was told they had no idea where it was and if I was sure that I didn't get it back. No I didn't lol I was asked about an old empty shoebox with poop and pee in it but why not the brand new hamster ball if she couldnthe scan ithe and give me a refund why not just say as much and return it to me. Instead of throwing it in the trashcan and saying nothing just given dirty looks throughout the entire process. I don't think anyone is in the habit of throwing money away period if I paid for it and she couldn't help me with store credit then it should have been returned to its owner and not take it appon herself to make the decision and not to say anything and sneakily disgard it into the trash by her assumptions that I need longer wanted it back. When I called and confronted them about it the answers I got were we can check and see if it's here and if it is I can try to see if I can get it back for you. Pissed off that a store hires people so rude and so blatant enough to do things like that I told them I would return with all of the other items I had purchased that I had not brought with me that were at home and want a store credit for those as well and they could give me back my hamster ball. It makes me sick to see such undeniably stupid people in this world regardless of the amount of witch it was purchased for it was purchased by myself and min alone to decide what to do with not incompetent unsensitive rude employees like themselves. Stealing is stealing regardless of what it is or how it's done. Sickening that a place I shopped on a regular basis wold hire these kinds of people

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Update by Michelle Hoag-Vasquez
Jul 28, 2017 8:47 pm EDT

I'm done with Petco they are absolute thieves. I will never shop there again. Iam not even going to bother returning anything at all just to spend the same money again in a store that has such disgusting business practices or incompetent employees I have better things to do with my time money and energy then to deal with these crooks. WASTE OF TIME AND MONEY . please do not shop here unless u want to be ripped off ur money thrown in the trash and have your decisions made for you by idiots.

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8:02 pm EDT

Petco dog groomer injury and vet bill.

So needless to say I am very very irate about my baby Chewys last groom on 7/21/2017 at the Carbondale, Illinois Petco. We get him home an noticed that there was a knick behind his ear and on his back and lip, his skin was super red, his testicles were knicked and red also. From the moment we got him home he favored his testicles and he was hurting. We get home from work today and he had infection leaking all on his belly. So of course I immediately take him to the vet. The visit, cleaning the wound, antibiotic shot, antibiotic numbing powder that has to be applied twice daily for ten days and a cone on my poor baby. All that cost me $195 all from a groomers mistakes. So when I got home I called Carbondale, Illinois Petco and informed them of Chewys injury and how much it cost me at the vet for a groomers careless mistakes and all the general manager could say to me was if your not happy with the groom they would gladly reimburse the cost of my groom. What crap. I'm out $195 because of Petcos bad groom. I have been taking my baby to Petco for all his groom's for a couple of years now but I will never take my baby boy to any Petco again and you can bet I will tell everyone I know what happened to my baby there. I will never have anything nice to say about Petco again nor will I ever recommend anyone to go there. The general manager had no regard for my baby's pain and suffering BECAUSE OF A PETCO GROOMER! SHAME ON YOU PETCO FOR NOT CARING WHEN A GROOMER HURTS OUR BABIES!

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7:54 pm EDT

Petco customer service

I have been to the petco at Christiana mall multiple times and have purchased ferrets before through the company. I came in tonight and asked to see one of the ferrets to purchase it. When we asked to see the ferret, the employee Brett told us that we couldn't and stared at us the whole time as if we'd do something. I have held ferrets before at petco to get a feel of their personalities. I'm not going to buy one by just looking at it. I've been looking for a boy of a certain color at multiple sites and finally found one to be a pair to my one at home. It was a bit rude and I have held ferrets at that same petco before under the supervision of an employee.

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Mtroy ss
, US
Jul 24, 2017 8:16 pm EDT

Are you black?

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12:26 pm EDT

Petco grooming

I had an appointment for two of my dogs one 9 yrs old and the other 15yrs old. I was told than 15yr old dog could not be groomed on the weekend because of her age. This dog has been a customer several times before and this has never been an issue. It was a discourteous waste of my time and efforts. I personally spoke to the groomer Jackie over the phone. Then I called back after I was told that my 15 yr old dog would not be accepted. I then spoke to another associate named Jessica who assured me that a manager would return in the next hour and return my phone call. Since 7/22 I have not heard from anyone at the Tully Rd petco in San Jose California. I'm truly disappointed with the level of customer service in all areas.

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6:58 pm EDT

Petco vet services

I went with my friend to get her 4 month old puppies shots. When we got into the area where they do the shots a lady who her puppy Pyper has never met before picked her up and held her by her neck and stomach and when they gave her the first shot she tried to nip at the girl holding her. The girl holding her yelled at her puppy and made her scared so she ended up peeing on the floor because she yelled at her. The main vet ended up stepping in and doing the shots and microchip herself with no problems or no biting. We have been previous times and she has NEVER bit any one for giving shots. I just felt the need to message you about this because I do not think it was right for her to yell at the dog AND not to mention get mad at us for not going over there to hold her mouth shut for her. I believe if you want to work with animals you should have a heart for them and have patience for them. I'm sorry for such a long message. It was at the new one in yukon on NW 10th Street. I don't know her name because I was trying to hurry and help my friend get her dog out of there because she was shaking and freaking out but the other people there were super nice especially the main vet. She was very helpful

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1:32 am EDT
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Petco petco online

On Sunday July 1, 217 Petco provided false advertisement on their website.
Clawsome Cat tree was normally $149.99, Petco listed price was $2.99
Pure Bliss cat tree was normally 149.99, Petco listed price was $0.99
Orthopedic Dog Bed normally $69.99, Petco listed as $2.99
Black Nylon Basic Dog Leash normally $10.99, Petco listed as $1.49
Daisy Popup Dog Stairs normally $29.99, Petco listed as $4.99
Harmony Pet Steps normally listed as $69.99, Petco listed for $4.99
There were also several other items that were marked down.
Petco proceed to claim it was a glitch and was supposedly going to cancel all orders because of the "glitch".
However, Petco decided they would selectively decide which items they would honor and which they would not.
All of the items I listed above we ordered several of. Petco honored the glitch in the dog leashes, and both dog stairs we ordered; however, canceled the orders on the dog bed and both cat trees.
We called customer service July 17, 2017 and spoke to a rep named Gene and a supervisor named April.
They stated to us that all orders are canceled as it was a glitch in the system. We proceeded to tell them they honored half of our order and canceled half and asked them to explain why. They stated it must have fallen through the cracks. We proceeded to ask how half of our order would go through, since the whole order was from a "glitch", and how they canceled half. They could not give us an answer. We proceeded to inform them it is not the customers fault they had an error in their website and we believe it is false advertisement as they are selecting which items they want to honor and which they do not. April proceeded to inform us several times that they were not selectively picking items to honor and which they did not honor but could not explain to us why then half of our order was honored and half was canceled, nor could she explain to us why this also happened to several of our friends.
This is NOT an accident on Petco, this is false advertisement trying to lure people in.
I have a few screen shots that we took. The screen shot shows the prices on Petco.com, some of the emails show confirmation, some emails show cancelation, some show being shipped, and one shows that on an order the dog bed and cat scratcher was canceled but half of the order contain the leashes was shipped. Thus, this shows that they were being selective. They canceled all cat scratchers and dog beds, yet they sent us our order of dog steps and also half of our order containing the dog leashes. However, ALL of these items were supposed "glitches".

Here are my 4 issues with this whole Petco Scam:
Petco is honoring some items / orders but not them all. How is Petco determining who and what items people can get?
They honored our dog steps that were $69.99 but we paid $4.99 and also our dog leashes that were $10.99 but we paid $1.49 yet they canceled our cat tree and dog bed. How did they selectively do that? How are some people getting their items that they ordered, some people only get half their order, others their whole order?
It was false advertisement to lure people in, not a glitch.
Secondly, Petco customer service. Petco randomly canceled people's orders without any explanation so of course people are going to call customer service. Customer service used profanity with some customers, hung up on some, were rude, and some were polite. Some told people it was a glitch, some IT problems, others were told a picking error, some were told a pricing error, others were told they were hacked, that they accidentally put the wrong price, some reps acted like they had no idea what was going on. Petco apparently thinks it's okay for their customer service workers to cuss customers out. Petco thinks it's okay for their customer service workers to lie to their customers. I mean, you'd think they'd all be telling the same story not lying to all their customers and having 6 different stories. Petco has proven they don't care about their customers.
Thirdly, they were able to send out a cancelation email, without explanation, but still have my money. I was never informed when I'd be given a refund, just like I was never informed why my order was canceled.
Lastly, before Petco caught onto the "error" customers were calling into customer service and were specifically told he items were marked correctly at $2.99 and proceeded to confirm their orders for them. Also, when calling into Petco stores, customers, including myself, were told those items were the correct prices as they were discontinued items and needed to be gone quickly before the new product came in.
So which story is it?
If anyone was involved in the PETCO SCAM please email your comments, concerns, issues, and screen shots regarding Petco to both:
[protected]@ktla.com
[protected]@abc7.com
Also, please file a complaint with the BBB, Better Business Bureau, consumer affairs, yelp, Petco online, etc.

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5:10 pm EDT
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Petco ferret

I'm tired of going into petco and being treated as if I have the plague. I own 4 ferret. All purchased in petco. Various states. So I support and use Marshall products as well as other animal products purchased at petco. Only in the one in Gillette Wyoming am I not allowed to touch the ferret. "Only if I plan to purchase". I cannot tell just by looking rather I'm purchasing it not. There had to be a bond or connection. I've been told totally absurd reasons I'm not allowed to handle a ferret. Even when I'm the only person in the store. I have shopped many states and many pet stores and never been treated so poorly. I also believe some handling is good for the animal. I purchased one that was very skittish and a bitter I believe because he was in the store awhile without human interaction. I understand caution with handling the pets but don't agree with your no handling policy.

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1:29 pm EDT

Petco pricing on website

Today I went on your site to look at dog beds and food! I found large dog beds for $2.99! I ordered 3 and when I went to checkout, even with the coupon code from this morning's email, it was $134.00! That's just not right to suck people into that and then at checkout you pull something like that! I am a rewards member and shop at our local store but was interested this time in drop shipping dog food.
Well not if this is how your website works! Very irritated! And very disappointed! I also work with a husky rescue here locally plus have three of my own dogs 2 of which are rescues. It costs so much money for us and this was a cruel thing to have happen! I was so excited to get new beds for our dogs!

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Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Contact Petco customer service

Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

Website

www.petco.com

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