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CB Auto Parts and Repair Stores The Pep Boys Complaints #362-381
The Pep Boys

The Pep Boys review: tire repair and road hazard ripoff ( 2 comments)

M
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10:31 pm UTC
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I bought 4 new tires about a year ago and had gotten a nail in one tire. I used PepBoys free tire repair service that came with the purchase of the tires. They would only put in a plug (which I thought was illegal to do these days). About 6 months later, the plug started leaking. Rather than take it back to PepBoys for repair, I went to the friendly and helpful folks at Discount Tire, that also repairs flat tires for free (even if you did not buy your tires from them) and they always use a patch for the repair. Well, they said that the plug had enlarged the hole so much that it could not be repaired, plus they discovered a bulge in the sidewall and said I should take it back to PepBoys for coverage on the Road Hazard that PepBoys made me purchase when I bought the tires in order to get the rebate they were offering. These were 75, 000 mile tires and I had only put 12, 000 miles on the tire (1/6 of its life). They would only credit me $36.00 on a new tire, plus I had to repurchase road hazard and pay a tire balance cost. So my cost came to what the original price was on the tire when I purchased it! I will never use PepBoys for ANYTHING again.

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steph2mbs
Lancaster, US
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Dec 25, 2011 8:01 am UTC

Sorry to tell you that Discount Tire did the same thing to me. If the peoblem is on the sidewall then you've damaged it on a curb at some point which is why they do not replace it for free. Send a complaint to the corporate office. That's what I did and I was given a new tire.

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KWBond
Denton, US
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Jul 13, 2012 12:48 pm UTC

I have used Discoun tires for 15 years, I have been married for 15 years, my wife hits curbs in her SUV so hard it blows the tires. Discounts has always replaced the tire no questions. I take my car in every 3000 miles for rotation, they do it with a smile.
Bought a 2nd set of tires for the SUV, 6000 miles later tires were cuped, replaced tires at no charge. I will never buy a tire from any one but Discount Tire. Great team great staff.

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  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    +1 (888) 418-2298
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    +1 (888) 829-1420
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    Rebates
    +1 (888) 396-8254
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    +1 (800) 553-5338
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    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
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