The complaint has been investigated and
resolved to the customer's satisfactionResolved Penn Foster — awful company
resolved to the customer's satisfaction
I decided to try the Web Design degree through Penn Foster, and put $150 down towards it and made one payment of $50 after that. I took the online reading and math assessment, which was essentially an elementary level quiz that a fourth grader could have easily passed.
After that, I had some personal issues arise and I couldn't afford the commitment of their degree program. I tried to find out if it was possible for me to switch to a certificate program, which would have been shorter and cheaper in the long run. They said I couldn't, so I decided to cancel. I was then informed I would have to pay over $200 just to cancel the courses!
I thought this was ridiculous, considering the 'books' they sent me, weren't even books! They were paper pamphlets stapled together! And I even offered to send them back! And I hadn't done ANYTHING but take an online quiz for basic math skills! After speaking to SEVERAL people with Penn Foster regarding this, I was told I could cancel my courses and would owe no further money.
Let's also keep in mind, Penn Foster allegedly requires proof of a high school diploma or GED, something I NEVER supplied to them...
Now, it's been almost a year and a half since then, and randomly, out of the blue, I get a collections notice from them for over $200! Are you kidding me?! This is ridiculous!
I sent them the following email.
'I called and CANCELED my courses for Webdesign with your school prior to December of 2007. I did NOTHING with the courses except take the online reading and math assessments. That was it. That was all of it. I didn't do anything further. I had wanted to switch to a certificate program but was informed I couldn't so I decided to just cancel the courses and after speaking to a FEW people, they told me I could, as I hadn't done anything with the courses aside from the reading and math assessment and had already paid $150-200 culmitive.
Now, almost a year and a half later, I received a collections notice for over $200! I CANCELED the courses and was told I owed nothing further! This is ridiculous!
Not to mention, your site said it required proof of high school diploma (which I never supplied!) and yet you're still trying to charge me?! I canceled the course! All i did was take an incredibly elementary math and reading assessment!
I would like this resolved as soon as possible and I am very appalled that your 'school' would do such a thing! '
So, we will see what happens. I am awaiting their response, and will be calling both them and the collection agency first thing in the morning.
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