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Pella Windows & Doors Customer Care Service

Pella Windows & Doors Inc.

102 Main Street

(641) 621-3269 (815) 231-5134 (630) 682-4500

United States - 50219

Customer Support Phone Numbers

422-2219(800) 2 0
866-809-9460(STORM DOOR SUPPORT) 0 5
877-473-5527(CUSTOMER SUPPORT) 2 1
844-575-7934(GARAGE DOOR SUPPORT) 1 0
621-6446(641) 0 1
231-5105(815) 0 0
391-3220(815) 1 0
231-5105(815) 1 0
Work days:
Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
Sat8:00 AM - 3:00 PM
Incorporated: March 1960, DE

Additional address
4301 - 11th St, Rockford, IL 61109-3027

Contact Information
Principal: Mr. Ross Macneill (General Manager)
Ms. Heidi Mannetter (Asst. Manager, Chicago)

Alternate Business Names

Pella Windows & Doors Complaints & Reviews

Pella Windows & Doors / a leaking pella window and no help from pella

pinewinds8 on Aug 23, 2017
I have a leaking Pella window (a fixed arch) that I reported to the Haverhill, MA service manager, William Borque back in April. Since then I have not heard anything from Mr. Borque about the status of the new window to be put in. Five months with no response from my email and voice-mail...

Pella Windows & Doors / windows and screens

Westcoast604 on Aug 1, 2017
I purchased brand new windows from Pella in the summer of 2014. In 2015 I noticed that the screens on three of the windows where broken and called Pella Customer service they advised that they would send replacements as Pella offers life time warranty on their products. 6 months later I...

Pella Windows & Doors / pella - bad installation and atrocious customer service

Pm B on Jul 4, 2017
DON’T use Pella. I purchased eight windows and three patio sliding glass doors from Pella for over $17, 000 (before discounts), which were installed in November 2014. When the black PVC trim on the patio sliding door warped, I found out that Pella had knowingly installed a defective product...

Pella Windows & Doors / horrible experience with door installation

Christie Dennis Callahan on May 31, 2017
I recently ordered a PELLA sliding patio door. First of all, the sales person led me to believe that my door would be made to "fit" the door opening, meaning the size of the door it was replacing. When the contractor came out to measure, he advised me that I would be losing an inch and a...

Pella Windows & Doors / pella door and installation

Troy Faunce on Apr 19, 2017
Had a Pella door that was originally installed when the house was built. It leaked and eventually the metal skin on the top of the door ripped. Pella did send a replacement door and I decided to pay the Extra to have the Pella installation group do the install due to the problems we had...

Pella / Storm doors and blinds failed

hoskerm2 on Jan 16, 2017
2 year old double doors with blinds. Door knob didn't work from the start. They sent a repair person, but it is still fussy. The Blinds between the panes were sticky from the start. After a few cautious uses, they stripped at the cords and started sagging. I immediately called Pella, 6...

Pella Windows & Doors / Installation and customer service

Francis Lord on Aug 23, 2016
two years ago we contacted a sales rep at Pella windows here in Montreal, we needed to install one door and one window in renovation project. The sales rep came and took the measurements and we discussed the finish of the glass, since the door and window are lose to the sidewalk we asked for a...

Pella Windows & Doors / Architectural Series Windows

Louis Hoyos on Jun 3, 2016
We purchased 21 Architectural series windows all with impact-resistant glass from Pella and had them installed in early 2013. One of the units was incorrectly manufactured. It was a triple window and arrived from the factory and was installed (we didn't have a choice) with two windows of...

Pella Windows " Doors / Patio french

Robert Delp on Feb 11, 2016
Yes, it would reduce the cost $400 on each set of doors ($400 for 2nd floor and $400 for the 1st floor). Brad From: Delp Video [mailto:bob@delpvideo.com] Sent: Tuesday, December 15, 2015 10:31 AM To: Bradley Wissing Subject: Re: Pella Windows and Doors would it be at a better price if I...

Pella Windows & Doors / Proline 450 Series Windows

ksand1000 on Jan 22, 2016
Despite Pella’s claims about quality, reports suggest that the windows are susceptible to water intrusion (water leaks) and wood rot. My home has Pella windows that have been vulnerable to water penetration in the window sash, leading to wood rot and window failure. Furthermore, because of...

Pella Windows & Doors / Service

Reviewer96745 on Oct 14, 2015
For 5 years I managed the Pella Business in CT and NY. Our Customer Service rating was amongst the lowest in the 60 branch organization and by far the lowest of the large branches. A major weakness of the system is that when you purchase Pella you are NOT dealing with the manufacturer...

Pella Building Systems / I have no proof that I have paid for the larger number of facilities

Reviewer85676 on Sep 11, 2015
We recently decided to invest in self-storage facilities and decided to work with the company Pella Building Systems. But the main problem was that the company has provided all documents on time, therefore I couldn’t proof them that I have invested in larger number of facilities, but they...

Pella / Window

BarbDi on May 26, 2015
Terrible experience - would not recommend Pella for replacement windows here in Colorado. A seal was broken in a crescent window on the second floor of my house - a very expensive window. The salesman told me to "paint" the outside of the window to match the house trim - this voids the...

Pella / Customer Service

Unhappy in ATL on Sep 25, 2014
I have bought two Pella windows directly from the local Pella showroom and have no complaint about the product itself. My complaint is with their customer service and business practices. They used the credit card I gave them for the deposit to charge the balance of my purchase without my...

Pella Windows & Doors / Techs never came to install new windows

Iaozm on Apr 18, 2014
I wanted to fix my windows and therefore I contacted the rep of the company Pella Window &Door. The tech arrived and examined my windows. He told me that they would arrive again and would install new several windows. I waited for the phone call, but these scammers never contacted me and...

Pella Storm Door / Bad quality, don't buy from them

Deniam on Mar 7, 2014
I bought door from the company Pella Storm Door. After rain storm, my door was water marked. I cleaned it, but nothing worked. I decided to contact the seller and told to clean it or provide the refund. They promised to clean it and provided the date, when they would arrive, but of course...

Pella Windows and Doors / Rotten windows

timlippick on Oct 7, 2013
Thank you for sending Bob Gibson, a Pella representative to my residence. Per Bob, the lower windows that he inspected are separating. At my residence, there are 12 openings with 79 windows. I was informed that 13 of 27 lower windows would need to be replaced and the windows would be sent...

Pella Windows / Incompetent company , horrible service

GottiAngelica on Nov 18, 2012
Pella is an awful company.Buyer beware!!! They have Lowered their standards to poor quality and demented sales people and customer service reps. The simple task of putting a new patio door in is too much for this company to handle. The rep who sold me the door came out to my house and...

Pella / treating paying customers like dirt

Evenstar1025 on Oct 3, 2012
I first met with them in June and was told that I could reuse my pre-existing screen door. In August, they came for their FIRST installation and told me that they could not reuse it so I needed to purchase one of THEIRS from Lowe's...and they needed to finish up some painting. They...

Pella Windows and Doors / Installation problem

Felicitas Doucette on Sep 6, 2012
On 6/29/12 we closed escrow on a loft in the Parkloft Building for which Pella not only sold but also installed all windows and doors. We became aware of there being water intrusion problems with the French doors and contacted Pella to mitigate the issue. They replaced the torn weatherstripping for...

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