The complaint has been investigated and
resolved to the customer's satisfactionResolved Pella Windows — Charged me for one product and charged for another
resolved to the customer's satisfaction
My Wife and I called this pella sales rep and had him visit our home for direction of ordering the proper window with features that my wife wanted in the window. After about an hour of checking every window in our house and quoting to replace them all "parts only" "when I ask about pella installing the window his response was they are way to high and I should do it myself or have a local carpenter do the job" I decided that we could only afford to have the living room window replaced at this time. The existing window had allot of wood rot around it so I chose to have a contractor install the window and repair all wood damage. It took 6 weeks for them to deliver the new window, because of my choice of contractors we had to install the window two times before it was installed properly and I had to take a day of vacation to bull dog the contractor. Pella was of little help as far as installation goes. After the window was set the second time and a $1000 window above was broken " yes I was left footing the expense of the $1000 window because the contractor has nothing not even a Lic" I fired the contractor once the window was installed correctly and the pella rep came out to view the second installation. That evening when my wife came home the first thing she said was this window does not have the opening feature we ordered. I contacted the pella rep. Jonathan and he said this model does not have that feature, I informed him that we ordered that and even went to his showroom and discussed it with the person at their store. Jonathan said this feature is only on a double hung window and we bought a single hung window. After looking at my contract he has double hung circled then hand written in single hung. He sold us the top of the line window for $790 dollars and we got about a $400 dollar window. Now they are doing nothing not even returning my email or phone calls. If you want to be taken advantage of just give these crooks a call. Sure glad I did not order new windows for my whole house!
My house is a wreck right now, I waited 2 months to get this window delivered and installed then a $1000 window above it got broke by the unlicensed contractor and we had paid $400 to this guy to break our good window. We paid $790 bucks to pella for a window and features that we did not get " we did not realize the swing out feature was not in the new window until it was installed and we were checking out its operation. I still have to reassemble the siding and build new framing around the new window because it was not the same size as the old window. Once again I am taking more vacation time and spending more money to complete this job. Now I am out near $2500 for two windows in my living room and both of them need replacing again.
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