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Pegasus Airlines

Pegasus Airlines review: Lost luggage

K
Author of the review
3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I flew pdx Oregon to Amsterdam to sabiha

in Amsterdam employee told me at the gate where we board the airplane that i can not have laptop case and a carryon even though website says i can. nany how she charged me 50 euros and was very rude about it.

got to sabiha no bag, went and reported that to pegasus employee and he called Amsterdam and told me after that they found and it will be sent to us at home, never came and for 21 days i called lost and found on daily bases and i spoke to most of there employees who use to clam everyone of them he or sh is the manager so u do not speak to no management. I felt i was talking to little supermarket with a delivery guy who refuses that i speak to no one else but him known that there is no punishment's for that from his manager. any how there was this guy name Mustafa that i felt he is doing his job with zero care for clients or his company too. make story short finally after 22 days they sent me a email says your luggage is lost and we will compensate you with $ 377 no more. it sounded like hit the road if you do not like it . so i asked my attorney and he advised me if i can wait for 2-3 months he can make them pay alot.

Desired outcome: i would like them to pay what they agreed on with the (Pegasus Airlines Compensation: Claim flight delay, cancellation or lost baggage. Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage.)

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  3. Pegasus Airlines emails
  4. Pegasus Airlines address
    Aeropark Yenişehir Mahб Osmanlı Bulvarı № 11/A 34912 - Kurtköy, Istanbul, Turkey
  5. Pegasus Airlines social media
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Pegasus Airlines Category
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