Pegasus Airlines
Reviews and Complaints

Absolutely terrible. There is nothing to like about Pegasus. They refused to give me my boarding ticket 40 minutes before my flight, citing that "there was no time left" for me to board. (Of course there was no reimbursement, the whole interaction felt like I was being scammed.) Truly laughable, especially when the flight in question turned out to be delayed by half an hour anyway. Customer service in general is awful, as are the seats, which feel like they have been molded to be as uncomfortable as possible. Their hotline likewise is embarassingly bad, giving you a terrible overview. The food is overpriced and leaves a lot to be desired when it comes to taste.

I implore everyone to look for another airline. There is literally no chance I will ever book a flight from Pegasus again, in fact, I might make it my mission to let as many people as possible know, how god awful this garbage fire of an airline is.

Having read through various customer reviews about Pegasus Airlines, it's clear that the experiences are quite mixed. While some passengers have praised the friendly and efficient service provided by the flight hosts, others have expressed concerns about issues such as loud in-flight speakers, difficulties with unsubscribing from newsletters, and inconsistent customer service. It seems that the airline has room for improvement in terms of communication, handling of luggage policies, and overall passenger experience. If you choose to fly with Pegasus Airlines, it might be wise to set your expectations accordingly and be prepared for a varied experience.

Subject: Urgent: Lost Luggage - Flight PC685 16 JUL PC331 16 JUL
Dear Pegasus Airlines,

I am writing to express my extreme dissatisfaction with the handling of my lost luggage on my recent journey from DAMMAN to Budapest via Istanbul and My flight details are as follows:

Flight Number:PC685 PC331
Date of Travel:16TH/JUL
Route: Damman- Istanbul - Budapest
My luggage has been missing since arriving in Istanbul. Despite numerous attempts to contact Pegasus Airlines both personally and through my travel agent, I have received no concrete information regarding the whereabouts of my belongings.

I have called the provided customer service number (+[protected]) multiple times, but I am always informed that the matter is "being handled." The lack of communication and urgency is unacceptable, especially considering my luggage contains important personal and business items.

I request your immediate attention to this matter. I expect a prompt update on the status of my luggage and a clear plan for its delivery to me in Shanghai.

If locating my luggage in a timely manner proves difficult, I am open to alternative solutions:

Delivery to Shanghai Pudong International Airport (PVG)
Delivery to King Fahd International Airport (DMM) in Dammam
Delivery to Istanbul Airport (IST), where I can arrange a personal pick-up
Please provide me with a direct contact number and the name of the person responsible for handling my case. I can be reached at 0086 [protected] or 0086 [protected]. My email [protected]@126.com

Your prompt response and a satisfactory resolution to this matter are greatly appreciated.

Sincerely,

07/04/2024

1.50am flight from Doha to Istanbul

I had booked my children on a Pegasus Airline flight to Manchester through the main call centre in Istanbul. The children were to fly accompanied by their Aunt and Uncle but I purchased their tickets after their Aunt and so they were travelling on a different PNR number. The person I booked the flight with on the phone said this would not be a problem and had written a note on the 2 bookings to say they were travelling together and therefore not unaccompanied minors. Upon check in, the children were denied boarding and the Pegasus representative, Iqbal, was called. He was extremely unhelpful and rude throughout the 2 hours we were trying to resolve the situation. I called the Pegasus Main Phone Line and the agents there were very helpful but made it clear it shouldn't be an issue. Iqbal refused them check in and kept insisting on an email being sent by the agents on the phone - they did this several times but he maintained he had not received any emails. Eventually, the time ran out and I had to purchase 3 new tickets at a cost of 7,150 riyals for my children and their aunt. I have a separate claim in for this now but my main issue is with the agent in Qatar and his rude and unhelpful manner.

Kind regards,

Sara

Dear customer services team,
I am writing regarding a delayed/cancelled Pegasus Airlines flight.
The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:
Booking reference: TSMQ8A
Passport number: A23700987
Existing complaint reference: [protected]
Flight number: PC620
Departure airport: Sabiha Gökçen International Airport, SAW
Scheduled departure time: 30/12/2023 1:00 AM
Arrival airport: Hurghada International Airport, HRG
Number of passengers: 2
Other passenger names:
Sarah Kassim
Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.
Hello admin,
Here is my official complaint
I am raising this complaint on behalf of myself (Mahmoud Elghazawy) and my wife (Sarah Kassim)
Regarding our flight from Istanbul (SAW) to Hurghada (HRG) on 30 December 2023 10:55 pm
After the take off, and about 1 hour in the air, the plane returned back and landed again in SAW and we had to wait until the next flight which departed at 2:20 am next day
This is completely documented and recorded at your side
This inconvenience and delay has significantly affected our travel plans and caused us to miss important appointments back in Egypt, beside much headache and drowsiness
Accordingly, we are asking for the legitimate compensation stated in your conditions at their website: Passenger Rights | Pegasus Airlines (flypgs.com)
Thanks
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Mr Mahmoud Elghazawy
Address: Flat 6, , Gregan Court, GU113YA
Phone: [protected]

Dear Pegasus Company,

I hope this message finds you well. I am writing to formally express my dissatisfaction and address several issues that have arisen during my brother Dinor Beqiri's recent flight with your airline. The culmination of these issues has reached a level that is unacceptable, prompting me to set aside my usual professional duties to bring this matter to your attention.

My brother embarked on his first flight with Pegasus on January 6th at 11:30, with the itinerary Podgorica (Montenegro) - Istanbul (SAW) - Berlin (Brandenburg). Upon arrival in Istanbul from Podgorica, he was supposed to remain in transit from 15:25 to 17:05. Unfortunately, he missed this initial flight due to oversight regarding the time zone difference.

It is perplexing to me why your tickets do not explicitly state the flight schedule in relation to the local time zone. Consequently, my brother purchased a second ticket for the subsequent flight at 00:05 on January 7th (anticipating a wait from 17:40 to 00:05) to avoid missing the connection. He waited anxiously at the airport throughout the night.

To his dismay, upon attempting to check in at 09:00 the next day, his ticket was deemed invalid because he had not entered or exited the airport, a seemingly absurd requirement. Subsequently, he spent an extended period from 09:30 to 13:30/14:00 at the Pegasus Office attempting to resolve the matter. Unfortunately, his concerns were dismissed, and he was compelled to purchase a third ticket.

This incident has placed a significant strain on the budget of an individual under the age of 18, particularly one lacking prior travel experience. While I acknowledge that rectifying this situation is not an obligation on your part, the confusion surrounding the matter, coupled with the fact that my brother sought assistance from your colleagues at the airport without any response, is both unprofessional and disheartening.

On the same day, he had to find accommodation at the nearest available hotel, incurring additional unexpected expenses. Furthermore, on January 8th at 06:30, when he returned to the Pegasus Office seeking at least a confirmation for the second ticket, his efforts were in vain. Additionally, his checked baggage, containing valuable items, remains untraceable, and we are yet to receive information on its whereabouts.

All the aforementioned issues have been meticulously documented. I kindly request a professional response from your end, addressing these concerns comprehensively. This should include, at a minimum, a refund for the second ticket, compensation for the psychological distress endured throughout this period, and any other material compensations resulting from these circumstances.

Should the response from your company or customer service department prove unsatisfactory or lacking in depth, I am prepared to escalate this matter with legal representation. My intent is not to incur losses, but rather to safeguard the reputation of your esteemed company. Please spare no effort in providing a thorough response to these matters. I kindly request that any correspondence be directed to my private email address: [protected]@gmail.com.

I anticipate your prompt attention to this matter.

Sincerely,

Elsa Beqiri

I traveled on November 23, 2023 on flight Pegasus PC601, I had a very bad experience with agent (ashak) présent à the checkin counter.

He was very rude and not same with mee than the other customers.

I work at Geneva airport in Switzerland and I am a flight supervisor, I have never seen this before.

I presented myself at the counter asking to be a helper because I had a few extra kilos,and i said that i work at geneva aiport showing my badge

he asked me to remove weight or pay directly in a very harsh manner without any customer service,

and he say me to leave the check in area to repack and do the queuing Again.

something I could understand, but 2 European type passengers repacking their suitcases in front of his counter!

When I saw this I categorically refused to leave the area and ask for the same treatment as the other passengers.I was dressed in local Qatari clothing, me and my wife,I felt discrimination on the part of this agent in the way he looked at me and spoke to me. This is unacceptable in a Muslim country.

Otherwise lot of People gone from his counter with 2 PC of handbag.

He firmly asked us to have only one piece of hand luggage, and not to accept a plastic bag with 2 bottles of water inside!

I worked with Pegasus for 4 years and knew what we could have with us or not, I tried to explain it to him but he didn't want to understand.

At that time another person left his counter with 2 PCs and he told them that there was no problem and that at the boarding gate they had to put the bag inside the other one.

I, who wear an airport badge and local clothing, unfortunately did not have the right to the same treatment.

the check-in supervisor next door totally absent, leaving him to act without any customer relations.

during the transactions he asked me for a residence permit to go to Geneva! I told him to look at his TIMATIC ON ALTEA correctly and that I had a French passport! and that I was not foreign outside the European Union.

I did directly report this to a Qatari airport manager before the security check. He totally agreed with me and did not understand this relentlessness and strict treatment towards me.

he assured me that nothing will happen to me at the boarding gate and that he would speak with them now at check-in.

upon arriving at the boarding gate, the same check-in team was waiting for me to smile, and a screening agent in front asked me directly for the number of hand luggage PCs. The supervisor presented once again did not act, I gets angry and explains that an airport manager came to see you at check-in, and she tells him it's okay leave him, I spoke with an airport manager.

If I didn't speak to anyone they would have once again been overzealous and made me pay a tax for hand luggage which was the most normal thing in the world!

in the pre-boarding room I observe the passengers and see a lot of passengers either with 1 huge piece of hand luggage well above the company sizes labeled pegasus yellow, or 2 or 3 pieces of hand luggage labeled pegasus yellow without problem or nothing...

The nightmare not being over, I suppose that the supervision as revenge sent a boarding agent to ask me if my wife was pregnant while I was already in the pre-boarding lounge and my wife was still not boarding because in duty free. Why not wait for my wife who boarded knowing that she had no trace or proof or anything that could suggest that she was pregnant, my wife was dressed normally, no big jacket, and did not present signs of a pregnant woman! when I work at the airport I ask a woman if she is pregnant when she really shows the signs of a pregnant woman, and when I am not sure after seeing her.

after that if necessary I ask for the doctor's certificate depending on the number of weeks.

my wife didn't have a big belly or anything. And I observed carefully that they didn't ask the other women on the flight. Once again they call it relentlessness. It's unacceptable

I really hope that your agent and his supervisor for the day will be summoned for an explanation and sanctionned because this is unacceptable, and I will make sure to take this story further with my relations.

Greeting

My name is MHD Rateb Ashour, passport( N014154394), I was back from Sabiha Gokcen Airport to Muscat Flight No PC870 Departure 26/10/2023, Arrival 27/10/2023,02:35, my seat:22E

At the planned gate (20:25 o'clock PM ) 1 woman (who later charged me 30 $) through a bank machine ) and two men one of them was a group manager with ID (7652), as they refused to give me his name, I got his ID No. difficulty after he gave me the wrong number, I success in getting this ID number, they asked me to pay 43 $ for my PC bag when I told them it was a PC bag, not an extra handbag, and every time I didn't pay any charge for it, they shouted at me many times, after too much speech, I told them you could take points from my BolBol account, they two men threatened me and told me they will prevent me to go trip if I don't pay money, I told them will pay online through my account, again they prevent me and told me you will be lost the trip, at last, they charge me (853TL ) nearly 30$ (Merchant ID:[protected]-terminal ID: 0025549A -26/10/2023 -20:36.41- card No. **** **** **** 4581 ) all time the manager shouted me, every time I told him don't shout me, I will make a complaint against you, He said sarcastically, mockingly, “Do whatever you want.” He mocked me, and it was a shameful, rude, and insulting attitude that did not befit the Pegasus.

I was traveling three years ago with Pegasus, this is the first time I felt rudeness,

I ask you to apply the maximum penalties against these people, especially their manager, return my money to me, and compensate me financially and morally for the harm that was caused to me, and their treatment of me with impoliteness.

MHD Rateb Ashour phone: +[protected]

email: rateb.[protected]@gmail.com

My name is Julia Rawson I put a claim in for a long delay we had and have heard nothing back. There is 7 people on this claim and you should reply. My party wish to know when the compensation is going to be paid. There is a great deal of money at stake here and no one will do anything about it. BOOKING REF IS 6FJFTK the FLIGHT NU PC1788 THE DATE WAS FRIDAY 22 SEPTEMBER 2023

I was travelling from vienna to doha via sabiha gokcen. My flight departed late from vienna (scheduled for 17.55) due to which my connection flight to doha (22:50) was missed and my next flight was booked for 22 hours later the next day evening. As per the pegasus delay policy passenegrs are provided refreshments, international calls and accomodation based on the duration of the delay. All of which I was entitled to. However the airline nor the airport staff provided any assistance as to what procedures were to done following the delay. No food not even a single drop of water provided for the entire delay. On enquiring about accomodation they responded that no rooms are available and moreoever an e visa was required for hotel accomodation which is not mentioned in their site or any where regarding delay and accomodation service. It ws only the next day afternoon that I was granted a room and food to eat. I had to sleep on the airport floor for that night. Due to the lack of food my blood pressure and sugar level was affected and they had no medical assitance to help. On complaining this to the guest relations of pegasus ever so ignorantly they claim tht the delay was not caused by airline. And they reject my claim. I have been waiting for a acceptable response now for almost 3 months. Every time the response seems to be on delay when I clearly complain on the denial and deficiency of delay service that I am entitled to and was not provided. Being an international airline pegasus undervalues and undermines the passengers a lot that it doesnt fit to serve passengers.

I flew pdx Oregon to Amsterdam to sabiha

in Amsterdam employee told me at the gate where we board the airplane that i can not have laptop case and a carryon even though website says i can. nany how she charged me 50 euros and was very rude about it.

got to sabiha no bag, went and reported that to pegasus employee and he called Amsterdam and told me after that they found and it will be sent to us at home, never came and for 21 days i called lost and found on daily bases and i spoke to most of there employees who use to clam everyone of them he or sh is the manager so u do not speak to no management. I felt i was talking to little supermarket with a delivery guy who refuses that i speak to no one else but him known that there is no punishment's for that from his manager. any how there was this guy name Mustafa that i felt he is doing his job with zero care for clients or his company too. make story short finally after 22 days they sent me a email says your luggage is lost and we will compensate you with $ 377 no more. it sounded like hit the road if you do not like it . so i asked my attorney and he advised me if i can wait for 2-3 months he can make them pay alot.

My flight from Antalya on 17.08.2023 was late departing to London Stansted by by 3hrs and 10 mins. I contact the airline direct twice. First reply stated the flight was not delayed by 3 hrs and second reply stated the delay was due to circumstances beyond control such as weather. I strongly disagree with both statement. I would like to apply for a compensation.

Contact details: Danuta Mysliska

reservation number YDDE3Y

[protected]@gmail.com

Today, August 29, my son, who is handicapped, is traveling from Kuwait to Kazan, Russia. Attached ia ticket no and boarding pass He is in a wheelchair. carrying two Bags . one is white color carry bags and the other one is American Tourister Red color back back with him on plane No. PC859 bound for Sabiha Airport, as he will make a transit and head to Kazan Airport Flight No. PC370. When the plane leaves Sabiha air port, he asks for the wheelchair from the cabin crew . And she took the two bags from him and told him that he would receive the two bags at Kazan Airport. Upon his arrival at Kazan Airport, he did not find the two bags. They were sent with the plane, as your cabin crew told him.

Please search for the two bags and send them to Kazan Airport, where he can pick them up from Kazan Airport

The bag specifications are:

1 _ A white trolley bag containing a PlayStation 5 and some accessories

2_ A red American Tourister back back with an iPad and Sony headphones and all his documents for university

His name is Ayham Hany

waiting for your quick answer and to sent the bags yo Kazan and inform me to send him to Kazan airport

His mobile no

+[protected]

+[protected]

MY MOBILE NO IS

965 [protected]

Regards

Hany

I hold Italian citizenship and reside in Lebanon. I am sending this claim to explain what happened to me and to help me resolve the issue. on, August 28, 2023, my family and I were supposed to travel from Beirut Airport to Antalya to spend my vacation at sea, but unfortunately, upon my arrival at the airport, the Pegasus Airlines station manager in Beirut did not allow me to travel, claiming that my children's passport expires on the 25th. October 2023, so he doesn't allow me to board the plane, knowing that as an Italian citizen (as per Turkish Ministry of Foreign Affairs), I can enter your esteemed country with my Italian identity, which means that the expiration of the passport is no longer important (I will attach the link of the Turkish Ministry of Foreign Affairs) which caused me financial and moral losses, From airfares to non-refundable hotel reservations to transfers.

Pegasus booking reference : JDUNDA

Turkish Ministry of Foreign Affairs link:

https://www.mfa.gov.tr/passport-validity-requirements-while-entering-turkey-in-accordance-with-law-on-foreigners-and-international-protection.en.mfa

Hi

we had a flight from Arbil [ Iraq] to London [UK] through Ankara[ Turkey] with Pegasus on 14/8/2023

EBL → ESB

GQ1GS6

ESB → SAW

GQ1GS6

SAW → STN

GQ1GS6

Customer reference

40-[protected]

my luggage was brand new and yet it has been damaged completely and I had to put in the bin and buy new one.

please reply to : [protected]@yahoo.com

thank you

Hi,

My PNR is jFVLUM Sur Name Saleem. I want to change my return flight from 27th August to 28th August (from Manchester to Dammam). I am living in Saudi Arabia right now and ticket was baught from saudi credit card. It is flexible free change date ticket. I tried to change it from manage booking on website, but in the end, it is giving me a message " Free Purchase is not available (ERR_T11)". I try to use different browsers (chrome, Microsoft edge etc.) but the issue still remains same. Please solve this issue.

Thanks,

Waqas Saleem

+[protected]

This fligth from SAW departed very late on August 9, it was a mess in there.

As I thought, the flight arrived late at Schipol. I lost my connecting flight to Panama via KLM 0757 on the same day.

I request some sort of compensation due to the lack of punctuality from PEGASUS in arriving on time to Amsterdam to take my connecting flight to Panama via KLM.

Ernesto Cerrud

Panama

[protected]@gmail.com

My complaint: 1st t email

……………………………

Dear Sir Madam

Hello

Re/ worst trip took me 4 days need compensation

I am writing to you in regards of my journey with pegasus on the 11/12/2022 from stanstead to Erbil: flight No PC1164 (from stanstead to Istanbul,sabiha ) and flight no PC820 from (Istanbul,sabiha to Erbil) which was cancelled due to the weather condition and then they changed it for the next day: trip No 7164(from stanstead to Istanbul,sabiha ) and trip No PC816 (Istanbul,sabiha to Erbil). here at that cold weather I got ill because I couldn't find a place to sleep and I stayed in the airport until tomorrow afternoon, to make the next flight but when we arrived to Istanbul around 10:30 pm for the next day we couldn't get Erbil flight because of delay in flight no 7164 . that is why we missed Erbil flight again, we stayed in Istanbul over night and they changed my final destination ticket to the next day / midnight, that means it took 4 days to get to Erbil , honestly that was my worst trip in my entire life and I will never forget it, which affected me in many ways mentally and financially...etc . Therefore kindly I am asking you for compensation rather than taking this matter further in a legal way.

I would appreciate your help

Awaiting your reply

Soran Hassan

Tel No: [protected]

PNR code (6-digit alphanumeric code): PC276865

Ticket number (13-digit number that starts with 624):there is not this number shown on my piece of ticket but instead: there is SIN/12 DEC CIS83 1/20

Flight date and time: 11/12/2022 time: around 22:00, 12/12/2022.time around14:00 , 14/12/2022 time around 00:30 as time not shown on my piece of ticket but that is what I remember.

Flight route: Stanstead to istanbul sabiha, then sabiha to Erbil

Passenger name(s) as it appears on your ticket: Soran Hassan

Note: the flight cancelled twice in Stanstead changed from 11/12/2022 to 12/12/2022 and from Istanbul changed from 12/12/2022 to 14/12/2022

Awaiting your reply

Soran Hassan

………………………………………………………………………….

Their reply:

pgs.[protected]@flypgs.com

8:27 AM (8 hours ago)

to me

Dear SORAN HASSAN,

Thank you for your response.

All controls have been carried out and we would like to inform you that further processing is not possible. All the information has been given to you in the previous e-mails.

We would like to inform you again that you are not entitled to any compensation since the flight was delayed due to adverse weather conditions which did not originate from our airline.

…………………..

My reply:

This decision is unfair and wrong, I'm not agree at all as the delay caused for me a lot of stress as a result i missed my transit flight from Istanbul to Erbil and it made me waiting for another 28 hours to get another flight to Erbil!, I am asking after cancelled flight from London to Istanbul why your staff in the airport issued for me too close ticket? It is not your mistake? You are dealing with your customer as a stupid people, how it takes a journey 4 days instead of 16 hours? It is not wasting the time? therefore if you are not reviewing your decision again and correcting it I will take this matter further to the court. It has affected me in so many ways

If for the safety of passengers reason you were cancelled the first flight on 11/12/2023 why you didn't offer to me accommodation during that frozen night? I was struggling to find a place for rest, subsequently I got ill I was awake until tomorrow!

Secondly you cancelled my second flight because of your ticketing fault as we couldn't get there on time, so we missed the transit and I had to wait for next 28 hours!

Dear Sir / Madam,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was: During Flight PC1180 Thursday 18th May 2023 I was punched unconscious by drunken Passenger who intimidated the cabin crew and other passengers.

Sadly the Cabin Crew provide this British Asian man of about 200kgd with a plentiful supply of 'Red Bull' whilst he drank a litre bottle of Vodka during the first 90 minutes of a 4 hour flight .I spent 2.5 hours by this Bullies side and kept him from physically attacking other passengers.I now have a severe post concussion Trauma,a bleed on my brain and have life changing injuries...Please help me to get justice from Pegasus Airlines

It occurred on: 18/05/2023

This meant that The injury has left me physically damaged,I cannot walk any distance,constant debilitating headache,memory loss and major change in my mood

I was forced to surrender my Driving License for a minimum of six months despite having to make payment for my car...

1.I need details of the assailant for UK Police charges

2.compensation for having to cut short my holiday approx £5,000

3.Compensation of £50,000 to £100,000 for Long term Brain Injury and life changing injurie

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

James Brosnan

Booking reference and/or flight number PNR5765EQ PC 1180

Pegasus [protected]

3 Knowles House,

Skipton Road Gargrave

BD233SA

I was travelling with pegasus airlines on 7th July at 00.20 from London to Istanbul,(pc1174) I saw a old lady crying when I went next to her I noticed she is someone I know, I asked her what happened she said they were very aggressive behaviour and asking her to empty her handbag and put it into her handbag, I said let me help you, there was a manager from pegasus very rudely said keep away from her otherwise I won't let you in the plane, I was shocked and asked him what reasons why? He replied very loudly and said it none of your business go to check in, I said that is very nice to speak to me and he said carry on. So I did go to check out and the lady called me and said Suna can you translate for me and tell the ladies at the check-in I will pay, as I was trying to translate ladies said they don't accept cash and I said I will pay with my card, the manager comes up to me and said I can't pay for the lady if I dine go to the plane, he's not going let me in the aeroplane. I said can I have your name, I'm not happy with your service you have been very rude.and he said (k and he said (just to me. He just wrote his name on my boarding card, and I went to the plane, I was shaking with shock and still can't believe I had been treated so poorly. As I walk into the plane air hostesses were very welcoming and I was asking them for the complaint details and explained what happened so many passengers start a complaint about the same person, and the same manager (tolga) come into the plane and carries the same thing again go and sit down otherwise you can't fly, I went to my sit because everyone was angry with the manager, things were getting out of control after air hostesses everyone of them came and apologises to me, and they said so many people has made similar complaints about the floor manager (Tolga) he refuses to give me his surname.

I would like this complaint to be mailed to the Pegasus complaint team and the management.

I am the Mayor of Enfield, it was a very embarrassing moment for me.

Kind Regards

Suna Hurman

Mayor of Enfield

Suna.[protected]@gmail.com

[protected]

يوجد شخص بي مطار بولونيا ايطاليا يعمل لدى شركه بيجاسوس شعره ابيض ويضع كثير من الوشم علي جسده انهو استفزازي وغير محترم ولا يدرك الانسانيه شى.لقد حجزت تذكرة لي ابنتي للسفر الي بيروت لي قضاء العطله عند جدتها وقمت

بي تفعيل التذكرة لكي ترتبط مع خالتها ولي نفاجأ عند الوزن بي هذا الشخص الغير مسؤل وعدم الخبره يتركنا بالانتظار لمده ٤٠ دقيقه ويقول لنا أنه لم يشاهد علي الكمبيوتر تفعيل التذكرة وتنهار زوجتي بالبكاء وبعد ٤٠دقيقه مش الشد والجذب وعدم اللامبالاة يقوم بي ابتسامه سخريه ويقل أن كل شىء تمام

Hi,

I travelled with Pegasus Airlines on Friday 26th May 2023 from Antalya to Manchester.

Upon return my children's pram arrived back to us with the clasp broken off, attached are images of how it arrived back. This could only have broken off with extreme force. We then had to travel back home with one child having to be held as it was too unsafe to sit in the pram.

I'd like this to be replaced as soon as possible as I use this pram daily and I'm really struggling with only one side usable.