CB Airlines and Air Travel Pegasus Airlines Denial of delay service

Pegasus Airlines review: Denial of delay service

Aniamma varghese of GB

Sep 26, 2023 7:00 pm EDT

Verified customer

Featured review

I was travelling from vienna to doha via sabiha gokcen. My flight departed late from vienna (scheduled for 17.55) due to which my connection flight to doha (22:50) was missed and my next flight was booked for 22 hours later the next day evening. As per the pegasus delay policy passenegrs are provided refreshments, international calls and accomodation based on the duration of the delay. All of which I was entitled to. However the airline nor the airport staff provided any assistance as to what procedures were to done following the delay. No food not even a single drop of water provided for the entire delay. On enquiring about accomodation they responded that no rooms are available and moreoever an e visa was required for hotel accomodation which is not mentioned in their site or any where regarding delay and accomodation service. It ws only the next day afternoon that I was granted a room and food to eat. I had to sleep on the airport floor for that night. Due to the lack of food my blood pressure and sugar level was affected and they had no medical assitance to help. On complaining this to the guest relations of pegasus ever so ignorantly they claim tht the delay was not caused by airline. And they reject my claim. I have been waiting for a acceptable response now for almost 3 months. Every time the response seems to be on delay when I clearly complain on the denial and deficiency of delay service that I am entitled to and was not provided. Being an international airline pegasus undervalues and undermines the passengers a lot that it doesnt fit to serve passengers.

Desired outcome: i would like to receive complete refund for the ticket and compensation for the atrocities that i had to go through .

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More phone numbers

Pegasus Airlines emails

info@flypgs.com

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Support

sponsorluk@flypgs.com

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More emails

Pegasus Airlines address

Aeropark Yenişehir Mahб Osmanlı Bulvarı № 11/A 34912 - Kurtköy, Istanbul, Turkey

Pegasus Airlines social media
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