Pearle Vision review: Glasses

On 6/10/26 I went to my usual Pearle store (office # 7959) to fill my prescription. I indicated that my main problem is getting the frames that fit me best and I brought in old glasses purchased from Pearle that fit well to see if I could find similar frames. I was told they had the exact frames only they didn't come in tortoiseshell, my preferred color, so I ordered them in black. The morning of 6/11/26, I returned to the store to say that I felt black was too stark for me and the employee helped me pick out another similar but larger pair, in the color I wanted stating: "It's good you came back before they were made."
The replacement pair did not come into the store until the afternoon of 7/8/26- almost another MONTH, and I picked up that pair on 7/9/26. After wearing them all day, I felt they were a little too big for me and didn't fit me that well. At 9:00 am on 7/10/26 I returned to the store where the glasses were adjusted, which improved them but still within my comfort zone.
Here's the issue:
1) On 6/11/26 when I cancelled the Black Frames, at NO TIME was it indicated that this would be considered a re-do.
2) On 7/10/26 I was told that the original Black Glasses had come in and could still have them made (at my expense) BUT at NO TIME did anyone make me aware that they were there and give me the option of getting those instead of the 2nd pair that took over a month to get.