Peachtreepoor quality sliding doors

S
This review was posted by
a verified customer
Verified customer

In October 2009 we purchased a $1900 supposedly energy efficient sliding door from Peachtree. We have had trouble with this door ever since. It has constant air leakage to the point of the door tracks freezing with an inch of ice. Peachtree has sent numerous technicians out but none of them has kept the cold freezing air from infiltrating our home. We have to keep flannel sheets at the bottom of the doors to help keep the heat in. We've also had to tape all the seams of this malfunctioning sliding door or the frigid air just penetrates our entire home.

Responses

  • Sy
    sysconsol Jun 03, 2016

    Peachtree's support is appalling. I have run the program for years (gone thru 2 previous upgrades). This time around: (1) had to wait almost a WEEK to get the info needed to download the program when purchased as a download (ridiculous - should be instantaneous, that is why we buy the download version...); (2) Every time I call they are unable to cope without my customer number (can't they look it up?? I sometimes call from work or somewhere where my file is not...); (3) 2 months ago, cust service had NO IDEA if the verision I was buying will work with Windows 7, or if a paid upgrade witll be required; (4) a couple of months into using the program, got a messaging saying "only 5 more uses unless program is registered". Went to register it, got an online message saying it is already registered (but of course, the computer doesn't know that). Hours for cust. service are only weekdays (which is BS in a 24/7 business world).

    0 Votes
  • Pe
    Peter Howe Sep 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Very poor product quality. Non existent customer service. Windows installed in 1988. Window seals failed after less than 3 years in service. Multiple window closing mechanism failures and multiple window latch failures.

    Notwithstanding repeated requests for service; both via Email and telephone, and despite four calls to the local peachtree dealer we are unable to get any return calls.

    Beware!

    0 Votes

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