Publishers Clearing House / PCH.com
Reviews and Complaints

on 9/12/2013 was 10x tokens it only gave up 2x"s 500 tokens I have never missed A 10x"s tokens day I don"t think that is fare

Beware! PCH Is just as bad as the rest of them, They tell every one that some one will win in your Area with your initials . That is deception. I don't care how you sugar coat it. It is deceitful . Then I receive a letter telling me I am a second chance winner of

one of the prizes, BUT and I say But you receive a Coupon for the item or items that you were told that you won in the second chance drawing, But you have to pay for them and they tell you that you are getting a discount. What the hell do they think we are stupid.

I can go to Wal Mart and buy the same crap cheaper than the discount coupons they are giving you. What a joke PCH. People are Not winning nothing when you have to pay for it

and that is Called DECEPTION. PCH you are lying to all these people and misleading them to believe they are going to win, When what you are really trying to do is Sell your over priced crap, that they don't want or need. But some of the old people don't know any better. Because they think they will have a better chance at winning if they place an order with you. I know because you Scammed my poor grandmother to death. She went to her grave believing she was going to win that Million Dollars. How do I know this ? because every time I walked in her home she would tell me, Bonnie I got a letter from PCH telling me I have won . and when my poor grandmother died and I had to clean out her house. it was full of Cheap jewelry from PCH along with all the other crap you sell to the old people. You should be a shamed of your self. You don't care as long as you get that order from them.

And you have the nerve to say, Wont you please order something. or you say an order would be appreciated at this time.

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Hello

Send your Full Name, Address, Telephone Number and Winning Message you recieved to the surveillance unit on:

surveillance.teamunit@gmail.com

so as to enable them ascertain if you really won the Lottery and give you true information
on how your winnings can be Collected.
You Will also be Informed if the Winning Message you Recieved is a Fraud Notification

Congratulations
Reply Team

I was charged 2 times for Southern Living Magazine. I ordered with another magazine that was sold together. I paid for them but they have a charge for another set of Southern Living Magazine and I don't need 2 dang sets and not buying for anyone else!

I trying buying last night and it would not go throw pch said the site was down ? now pch won't let me use my card ? why pch tell me I need to do this g to help me win .so I do them .now I feel they r stopping me from winning why ? [protected]

This is the second time I got an email saying I ordered something from PCH when I didn't. Last summer it was some kind of purse. This time it's earrings. I haven't worn earrings in over 30 years and have no one I would buy them for - my mother is deceased and I have no daughters or granddaughters or great-granddaughters. I have few female friends still living. Furthermore, I have no income that I can use to buy such frivolous items and I don't go anywhere anymore, anyway. I'm not sure if PCH is getting me confused with another customer or if they're just deciding I need to order something and figuring I'll pay for it even if I didn't. Or maybe they'll think I don't remember, lol. I REMEMBER. I have no income so I don't order anything, period. They can change that anytime by picking me as a winner and then I'll be happy to order something, although it won't be a purse or earrings, lol. Something should be done about this, though. By the looks of it, this is a regular occurrence with them. I'm almost afraid to enter any of the sweepstakes anymore, without taking a screen shot each time I submit an entry, that says "cart empty."

Moreover, when I called, the man said the item was $19.96. When I looked at the original email, it said $11.96 (I don't check my email every day, and so I missed both the order "confirmation" and the shipping confirmation until today). Where does that extra $8.00 come in? Not that it matters, as I cancelled the bogus order anyway, but still, it's suspicious. PCH is looking to be more and more like a company engaging in fraud - fraudulent orders, fraudulent billing, fraudulent prices, etc. And to top it off, when I called to cancel the order tonight and to tell them I never even ordered this item, I asked them who I could contact to make sure this doesn't happen again. They gave me [protected] for their online customer service and said it was open until 11 pm Eastern time. I called at 10:11 pm Eastern time - and got a recording saying it was closed and to call back before 11 pm Eastern time. Houston, PCH has a problem.

I was going through my emails today and noticed one from PCH for a confirmation of my order. I never ordered anything! I tried to call but they're closed. Tried to cancel the order but I don't have an invoice number. I would never order any of the cheap stuff from PCH and pay S&H. I rarely order anything online. I am certain that this isn't even a case of mistakenly ordering something because I almost ordered something from them once and when it came to the end of the submission, it gave the whole order information price, etc. I never got that from any of my online entries - instead, I get, "Are you sure you won't place an order?". Yes, I'm sure I won't place an order. Now I'm doubly sure. So sure, in fact, that I may place a call to the New York Atty General's office.

I got a bill for something called PEARL H & R COLLECTION. I didn't order it nor did I receive it. I don't even know what the heck it is. Sounds like jewelry & I DON'T ORDER JEWELRY ON LINE. THE amount says $32.45. To me that is a lot of money. We are on disability & if I was going 2 purchase jewelry I would go to the flee market & pay no more than $10.00 & it would not be pearls. I don't like PEARLS. I don't think I should have to pay for something I never received & don't even know what it is. I agree with TV. It says NO PURCHASE NEEDED, I DID ENTER SWEEPSTAKES BUT DID NOT ANYTHING. Whatever the problem is Y'all need to get it fixed.. TB

I have ordered in the past but suddenly I find I have a bill of 600.00 + I start looking over it all and there is a magazine subscription, I can't read Magazines I have to read by adjusting Font so why would I get a paper magazine, then I get Super glue for 18.00 ? hello.. I live a block behind a shopping center, store galore I can buy 10 brands of any kind of glue why would I order it via mail..Then there is the multiple items to a box issue each item has it's own express delivery charge, I got one item 6 weeks after order where is the express in that. Living on a fixed income and I am not an OLD old Lady I'm in my 50's Not Alzheimer's, but what if someone was and couldn't dispute the charges..This system needs multiple levels where something can be stopped, an email saying your order is shipped when you say WHAT ORDER and get the one you placed ! I didn't place one.. well your computer did... is my computer going to pay for it and use it? didn't think so and the stuff I supposedly ordered.. I bought frizbes when my son was young they have been my go to paper plate holders for over 30+ yrs buying what they show flimsy cut out plastic doilies, no didn't have a use for or desire for.. my question is there some way that the computer orders are generated when you look at an item, never ordered.. and for all the NO PURCHASE NEEDED, anyone but me getting the We need an order to show your desire to win, or placement position.. Orders Marked Return to sender have to be TAKEN to the post office, and shipped back. Not stopping my attempts to win SOMETHING, but not prepaying the small prize I'd probably get. Disappointed by not out of the count just yet.. will be working with customer service to make sure bill is correct and Items returned.. TV

I received an order of vitamins and kitchen utensils today that I did not order. This is about the third time this has happened to me. It is expensive to send these items back and I am not obligated to buy this. How can you help me so this does not happen again.
Lee Nadolski

I ordered a backscracher for my husband and I have not received it yet, and I also ordered playboy magazine and we never got that. You show me the same things day in and day out. My husband says its a scam.

These scammers need to be stopped. . . Elderly are lonely and dont understand all these fake formal type letters. . . ! Its soooo awful. . . They put in the fine print to send in $$$ to receive vouchets for ### merchandise. . . ! Please people lets put these scammers out of business. . . N stop them from hurting innocent people!

You emailed me that you were sending me some magazine I DID NOT ORDER. I WANT THE ORDER CANCELLED IMMEDIATELY. I HAVEN'T ORDERED ANYTHING FROM FROM PCH.

LOIS YOUNG
7813 CAMOLIN COURT
HENRICO, VA 23228

I agree with the comment about how is it that some people get such high token levels on games that have just started? I also have the trouble, and it occurs more often when playing the 10x games, that I play the game and instead of getting a token reward I receive a black screen, which requires me to leave the site and lose any tokens that I have won. I also have the same trouble with the sweepstakes page-http://new.pch.com/instantwin which allowed me to get to the last sweepstakes entry before "unlocking" the big money prize. I think it was either 10 million or 10 thousand dollars, I'm not sure because I was going through the steps to unlock the chance and didn't realize I had to remember the amount for a complaint. I thought I would finish the last step and the prize would be unlocked not that I would finish the last step and my computer would freeze! I hope this can be fixed quickly and wish there was some way to reward/reinstate all the lost tokens.

And the spin wheel has numbers and money on every other spoke. I have spun it at least a hundred times and it never lands on money. If it wasn't FIXED it should average out 1 in 2 like it is on the wheel.

I play the blackjack and every time you get a blackjack it takes you to a bonus round where you can win $25, 000. They give you 6-7 face down cards and if you pick them adding up to 21 you're supposed to win. But every time I pick them and it's gonna win it will also flip the card next to it. I thought maybe I hit in between the buttons the first time, but after 100+ times I see it's rigged. Every time you're about to hit 21 it will flip an adjoining card to prevent you from winning. What a bunch of crooks!

I just played the High - Low game, went to 10, 000 three times, and won nothing!
Then on blackjack, got 21 three times, and won nothing again.This is rigged, I would have better odds, if this was at a Casino.Then I would have "WON" something!

Exactly right.I defy anyone to devise wheel with every other slot a dollar amount an you keep missing them.Not possible.

I wrote the above comment/complaint. I agree with what I said.

This is September 18th, 2013. I got tired of this happening so I decided to start writing it down at the beginning of the month. I have been playing PCH games for many years. I think since 2004 or 2005 but somehow the company got me changed so it looks like I have only been playing for a couple of years. Anyway this month alone I was playing PCH SLOTS where you use up diamonds every time you spin. Six (6) times already this month I had times where I clicked to spin and the wheel stopped and settled on a cash amount and stayed there for several seconds. I should have won $50.00, $20.00, $50.00 $5.00 $1, 000.00, and $50.00 again today. The only problem is that after settling there for several seconds the wheel jumped off the cash amount and goes to a number to indicate how many moves I would get. I just had to complain somewhere. I am so sick of it I can't express it in words. Well, not politely anyway. After as long as the wheel has stopped on these cash amounts I am totally convinced that this PCH game is a RIP OFF! It makes me wonder how many other times I would have a should have won something bigger in one of the big games because I have been playing a long, long time without winning a cent. I play as much as possible on a daily basis and I've been doing it for years It just doesn't stand up to reason no matter how bad the odds are. Anyway PCH SLOTS is a RIP OFF. I also would not suggest buying any live bulbs plants or root balls from this company. They gave me a 90 day warranty and shipped root clusters from Scarlet Chimes to me in October of November. Well by the time spring came around and nothing came up the guy in customer service told me he couldn't help me because it was after 90 days. Hey PCH we have winter where I live. There was still snow on the ground 90 days after the root clusters were delivered. In fact sometimes snow isn't gone until sometime in March. In addition I had several items bulbs and root starts that never came up and I planted them exactly according to directions. I've done better planting stuff from seed than I do buying from PCH. That's another RIP OFF! I wonder how many other RIP OFF scams PCH has built into their system?

I know they're fixed. I chose the same item on each game and it never wins and I've entered it over a million times. Plus on the game wheel, it will always stop you from even winning over game plays. If you play early in the morning you get more tokens. I've never won any money and probably never will. I've heard the people that eventually to win that they play every day for years. That's why they're so shocked when they win.

PCH must think we have fun trying to win something that is rigged so that you cannot win. Well, I'm here to tell you, PCH, IT IS NOT FUN. It is mean, deceitful, insulting, and unfair. As long as it stays impossible to win, I will avoid purchasing anything PCH has to offer. How's that for retaliation?

I never ordered any magazines during this last give away for 2015. I am currently being billed for a Vegetarian magazine as well as the Star magazine in the amounts of $14.95 and $44.00 respectively. Not only were they never ordered, they never delivered them either. I Pay MY DEBTS. This practice of false billing is a rip off . How do I remedy this situation and avoid this obvious stain on my credit?

I never order anything from publisher clearing house. Each time I received an email requesting payment... I responded never ordered nor received. About two weeks later two small packages were deliver to my door by my mail man. I declined receipt and he wrote won't accept order, return to vendor. Now I receive a collection notice, I call the number, emailed and called several times... All recordings. Cld not leave message. Now I write on letter of collection I didn't order or receive anything... No response. Now I am getting automated phone calls several times a day for collection of debt of 26.78 . What the hell ... How do we remedy this. Principle...

i recieved several of these calls as well. when i told him no and it was a scam he started cursing at me and asking what my problem was and why i didnt want my mercedes i again said dont call my phone this is a scam. I hung up later in the day got another call from the same guy SCAM

The pchgames.com website did "updates" on 2/15/13, & now I am unable to log in to the site. This is not something that has occurred before in the year that I have been participating on pchgames, & I do not know how to correct the problem myself. Thank you!

I was looking for help from the customer service a couple months ago. Alas, still no word or help for that matter.

I changed some information in my PCHgames account and clicked "save" and then was deactivated. For 2 days now, I can't seem to get anyone from this company to help me get re-activated. I refuse to re-sign up and start all over, when I can just go to Pogo.com or something and play games there for free or maybe even pay to get rid of advertisements. I even went to FB PCH and someone in one of those accounts just referred me to the questions' page for PCHgames, which didn't help at all, I still cant' get into my game account or play games, can still play free games but just don't get any credit for it which defeats the purpose of even playing at all. I've heard a lot of good things from this company but they really suck at customer service unless you buy a lot of stuff from them or something. I refuse to play or buy anything from them unless they resolve the game issue. After submitting a question to the company to get ahold of them, I was told I would hear a reply in 2 days, well I'm still waiting.

I've been trying to win for 40 years and the only things i've won are "extra entries", and tokens. I have never won anything I bid on with the tokens either. I don't truly believe anyone wins this. I am homeless and staying with family so I can finance a move to tennessee. it doesn't get much poorer than that, unfortunately if their are winners this wouldn't be how they are determined. I don't have any unrealistic expectations of ever winning. that's silly.

I've been playing for 15 yes, never won anything. I wish they would reimburse me for my money. iam sick and tired of them pulling my leg. where is the money, scammers. they need to be ashamed for us poor ppl believing we could actually win anything. do they have that right. I play faithfully every day, I wonder why. pch shame on you. what goes around comes around. one day u all r gonna be so broke, not having a penny just for ur scams. seriously 15 yes, where is my money for all those yrs, shame on u for praying on poor ppl, especially one like me.

Pretty much.

They try to usurp google by offering prizes with odds of winning like 1 in a billion.

I just added MORE tokens, remember I am counting on the staff of PCH. Thank you!

For the past 12 years with the tokens that I put in, I NEVER GOT THE GIFTS FOR THEM, WOW, HOW THAT POSSIBLE ?! Look, this must be a joke! Every day, feed your tokens and never get anything from them, HOW is THAT POSSIBLE?! I NEVER GOT A GIFT FROM THE PCH COMPANY! WOW, that 12 YRS! Please explain why my name was never listed on the right side of the screen of the winners under TOKEN GIFTS?!

I've called 3x about consolidating the 2 accounts under my email addresses. I keep being told that this has been done. Yet, still, it is showing I am at a bonze level when the other one with my correct email shows I am at a diamond level. What do I need to do to correct this from MY end? Apparently, you are doing what you have told me 3x that you would handle this - one shows I have 115,000 tokens to be redeemed and I would like them to move them to my new address. I earned these and I want them now. I want an email showing that it has been done.

artistlittlenora.mitchell@gmail.com Lenora Andre - Dawson, GA 39842

I've redeemed over 11 million tokens and not a single win, this is of course the ruse, something to keep people uselessly preoccupied at computer, wasting time with a joke that isn't funny. TIME TO DUMP PCH!

Last night I had 1560, 400.00 tokens, When I started playing just now a note came on the screen and said I had 1, 000.00. What happened to my tokens//?

Several months ago, Pch said I should cash in some of my millions of tokens; there was a page full of options, I selected a new password, and ordered a few things. They never came. Assuming things were slow, I ordered some more items, but the new password rejected the order. I got busy with other things, which is what PCH wants. Recently I got an e-mail from PCH to cash in some of my 7 million tokens. I got a new password, and they said I was ready to order; not so. The new password was rejected. Frustrated, I am with the media, and I complained to mediacontact@pch.com. They were annoyed I contacted them. So what do they do? This token scam is going on under their nose, and they are oblivious to the fraud, Can't the government do something to shut down these shysters? How much longer can this fraud go on? Francis Murray

Yes you can redeem your tokens... Maybe not from the front page but from the front page click on token history then from there u can click on redeem your tokens. It works for me every time.

Hey people, I'm I Ny, n I can't redeem tokens either! I've tried for over a yr. N every time I try it kicks me completely offline! Hmm, so I tried other phones n diffrnt everything! That's right u guessed it! They've got it to a science, so let's all start boycotting n letting rest of world know about these ###!

I CANT REDEEM MY TOKENS FOR ALL MY WALMART CARDS, NOW THE WEBSITE WONT RECOGNIZE MY EMAIL. MY NAME IS JUANITA MOSELY, SCAM SCAM PCH.
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I am. US citizen living in the state of Nebraska. I am unable to redeem my tokens which makes me feel this is a set up.

Yep. You figured it out. I never was good at algebra, but if A=spin, B=spin again, then what's A+B?

There is no way they are awarding all the prizes like cars, motor homes, cash, etc in their drawings that are done repeatedly. It’s all a big lie to get you to buy products from them. The token awards are a joke to make people believe they can actually win these prizes! Huge waste of time!

I have been playing for years and they just keep [censored]ing me

The problem I'm seeing here is that people are playing with naive expectations and zero understanding of how the games work.

Millions of people are playing these PCH online games, and I can only assume the games are set up on an algorithm. So, NO - it's not as if you're at a blackjack table, or a local fair spinning a wheel. Let's say the chance of winning something in one of those "in real life" situations is one in eighty. ~If PCH set their online games up that way, they'd have thousands of people a day winning thousands of dollars apiece! The company would go broke in no time.

I've been playing for 3 or 4 years, and I play quite a bit. I've won about $130, total. I've won $10 a couple of times, $5 a couple of times, and once I won $100 playing one of their daily tournament games. IF I should ever happen to win $1,000 or more, I'll be totally thrilled and very grateful - but with millions of people playing, I'm not betting my life on it the way some people here seem to be.

These games are for entertainment - and they're FREE to play. They are not like in-depth, complicated role-playing games that programmers spend years designing. Yes, in PCH online games the arrow, or the ball or whatever will go to the same set of places every time - until the algorithm hits and it's time for you to win. (I don't really know how algorithms work, but I do know these games are not all about skill. I used to try to place my cursor in the "right" spot to knock a bottle down, etc. - until I realized that was a total waste of my time, because the computer algorithm determines whether you win or not. If you want to call that "rigged," you may, but I don't consider it rigged. It just how these games work.)

As to people who don't have money never winning, just go to the "Winners" tab and you can see videos of lots of people receiving various large prizes - and some of them obviously don't have much money.

PCH states repeatedly on the game sites that you do NOT need to buy anything in order to play OR to win a prize. They state clearly that making a purchase will not increase your chances of winning. (I saw someone on here saying they were "searching for something to buy" so they could enter!) All I can say is: Read the rules! The rules are right there for you to read. If the rules aren't agreeable to you, then don't play. Simple as that. Sorry to sound grumpy, but I hate to see people be so dumb about it and then blame PCH.

Lately all they ask is to buy from them always All the games are rigged. cannot
play, it says error. HV.

I will be contacting my lawyer tomorrow.

i receive 2 ticket and i win 1 with 35.000 dollar the second 40.000 dollar but after sent back to them i am not receive any money what a cheap and cheat

Bless You I have all so played these games and won or so I was told by the winning numbers that matched up on there list of winning numbers. Big RIP Off so at least you didn't lose to much before you realized what they are A BIGG SCAM JUST TO GET POOR PEOPLE TO BUY THERE JUNK> If they send you another invite tell them to take a hike.

The odds of winning anything is slim to none! These games generate immense wealth for the publisher (PCH, etc.), via sponsored advertisements. The tracking and malware that’s repeatedly installed on participants phones, tablets and computers are not only annoying but could be potentially destructive to the device itself (one way to determine if your system has been compromised is obvious signs of lagging and or crashing). The bottom line is that regardless of how much we all want money, it’s simply not worth the time (many years to win even a cheap prize) and risks involved. I would recommend not clicking on their emails and also clearing your computers cookies, history and cache memory in order to free up your system and regain your privacy. Closing Nate: Personal information is often sold to third parties, including bill collectors, law enforcement and a host of unsolicited advertising.

seems to me the more tokens you have the more problems you have with the site

I feel for you, I updated my profile account information and after clicking "save", I was deactivated. Tried for 2 days to get someone to help me and got a response from someone in FB PCH account telling me about the questions' page for PCH. This was no help at all, I was told about updating stuff and I had all the latest of everything, so I know it was on their end and not mine. Glad I'm not alone. I can just go to Pogo.com and play the same games for free and if I don't want to sit through the stupid advertisements I can at least pay unlike PCHgames. And I never really had any problems from that site and they respond to you quickly, or you can ask people for help in a game in "chat rooms". Never seem to get a response from PCH unless you owe them money.

yeah i think there are some cheaters or hackers in these tourney's. i was first place all night and some guy that wasnt on the list as long as i was came from the bottom and over me and it takes about 3 and half hrs to get 20k tokens in the black jack game gettin max token prize 750 and as fast as the game allows you to go with the lil 20 second adds and what not.there should have been no way he could have caught up to me and pass me . being that far ahead getting 750 every game and clicking buttons before they are even up.kinda aggravates me i played for 3 and half hrs to lose 1st place to somone that wasnt playing as long as i was. i played other day too and was like one game behind 1st place so 750 chips and somehow he gained a 10k lead over me over some time makes no sense considering you can only go as fast as the game lets you. i mean thats getting 100k chips first hand then just hit stand ever other hand and i was clicking so fast the the buttons didnt even pop up for you to click em. so there could have been no way someone could catch up. something is real fishy

I would like to know if there has ever been a PCH winner on the east coast?

Me too, but different magazine. I contacted them and they said I'd have it by now. Again, I've still never received it. I'm wondering if contacting them a second time will do any good.

I haven't seen anyone on here so far having problems with missing paid payments ! I've been paying and balance wasn't going down. They said I only paid $25.44 in 4 months ? I have paid $176.82 ! What you order and haven't received, you still owe. What is going on ? Even Customer Service is convincing. Still trying to find where the money goes. Is this to make you look bad so they won't pick you as a winner ? Been playing since 1999, never won. I give up but still need to get this bill right !

Hello I have benn getting bills for items I had never gotten and if I had ordered it it was a mistake. as I have parkinsons and crippled . Now I have gotten a bill from a collection agency and telling me to report this as not my bill or such but cannot get them to answer my calls so am doing this to let you know I will not be paying this bill as I have not gotten the item. Please stop sending these bills to me.I am bed ridden/house bound. I am having my wife doing this letter for me as I cannot do it myself. I have used your company for many years and have no complaints now I expect to have this taken care of and find out where the merchandise may be. GC Services Limited Partnership. Phone number is [protected] File number is 0027416 and Balance is $31.47 dollars. Client Account number is [protected]. Is there anything else you might need. Name on Account is Niles M Randall. Please do get back with us to know what this is all about.