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Payless Car Rental
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1.5 135 Reviews

Payless Car Rental Complaints Summary

18 Resolved
117 Unresolved
Our verdict: With Payless Car Rental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Payless Car Rental reviews & complaints 135

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J
9:25 pm EDT
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Payless Car Rental broken old car

Res# 10893374US2 Hi I'm writing about my Payless car rental. I did not realize when I picked up the car and left that the windows had to be rolled up and there was only one key to open the driver door and other doors had to be opened from the driver seat I was disappointed by this old smelly car but did not want to go back a few days after driving the car the tire light went on and I checked the tires they all seem fine so I took the car back to the rental office and in the rush to switch Cars I left my brand new $120 beast Monitor in the car. I am hoping to receive at least $120 back as this car was broken from the beginning & I had to go back to exchange cars which was a huge inconvenience. Thank you! Brett sloane. [protected]@gmail.com. [protected]

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Update by Joely Habib
Jul 12, 2019 9:28 pm EDT

Please contact me. Thank you Brett brett1127@gmail.com

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5:03 pm EDT
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Payless Car Rental the way we were treated while renting a car

I wrote this letter that is attached in February. The fact that we were treated horribly at the counter was so unbelievable I thought that was bad enough. Now it's been five months and no response. Totally unacceptable. We were speechless after we were treated in such a manner. Please read the letter and get back with me.
My email address is [protected]@gmail.com.
Looking forward to hearing from you

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8:13 pm EDT
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Payless Car Rental customer service

Hello! My husband spoke with an INA in customer service. She was very rude to him just for asking questions on pricing to extend rental. The first week he paid $275, she was not trying to be helpful with explaining to him the price changes. DO NOT RECOMMEND YOU USE THEM AT ALL! She was not helpful and did not care and said she couldn't send email receipt for confirmation.

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8:10 pm EDT

Payless Car Rental rental car extra 150 dollars gas charge and navigational I didn’t want.

I can't access service desk!
A customer support staff member has replied to your support request #888904. I can't get to claim!
The attendant signed off that gas would be 2.99 gallon on front of car. I was charged $200 for 66 dollar quote! They billed navigational system I didn't want car didn't even have it! This car was 3/4 full they charged $10 dollars a gallon when it suppose to be 2.99 gallon this is ridiculous! Whoever is working there is scamming customers telling them to have airport fill it up save money! I hate dishonesty!

Sincerely,

Karin Idowu
Dispute #A customer support staff member has replied to your support request #888904. Please click the following link to view the reply. it won't let me open it!

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6:43 pm EDT

Payless Car Rental customer service

Hi. Re. Lost prescription sunglasses in its case.
Sky Harbor AZ and payless customer service are both inadequate as well as incompetent. I've spent over 48 hrs trying to reach any service agent that will not pass the buck onto another department by which another customer service agent referrs me to because they can't help me. Ive been calling since the night I left my glasses in the middle console of the kia mini suv on 4/23/19. This is unacceptable. I'm trying to get help a simple receipt number of my rental agreement so I can futher proceed with more detail which im told i need to receive help in locating my glasses. This is just unacceptable to the point Im ready to call Better Buisness Bureau and my local news who love to inform their followers how buisness conduct themselves. The bay area has a huge following! Please fix this asap because i have 15 days left to receive my lost item! Sincerely very dissatisfied customer. Let's hope corporate is not incompetent as your other customer service outlets

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10:53 am EDT
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Payless Car Rental customer service

On April 6th, at approximately 12:06 a.m. I arrived at Payless car rental counter in Atlanta Hartsfield International Airport. After confirming my rental I proceeded downstairs to pick up my vehicle. Upon arrival there was a guy and young lady in the office I proceeded in spoke and asked if the Volkswagen Beetle was available. The young lady stated that she did not know. I asked her if she could call upstairs to see if the Volkswagen Beetle was available. She stated that 'I was doing too much" and she did not have the ability to do that. I proceeded back upstairs to the counter and was informed at that time that the young had already called and the car in question was already rented. I proceeded back downstairs and stated to the young lady behind the counter that I was informed by the time that I got back upstairs that she already called. She immediately stepped back and said "so what if I did"! Needless to say I was very taken aback by her demeanor and harsh tone as I had already experienced a level of unprofessional-ism from her prior to returning back up to the purchase counter. However at that time I decided perhaps she was just having a bad moment and excused the initial mistreatment.
I would like to say that I have been a customer service professional for over 30 years for an airline in which I believe displays the utmost level of customer service. I have used Payless several times and must say that based on this treatment I would not recommend Payless to anyone.
It is my hope that you investigate and perhaps provide professional training and development to this young lady as I am still in shock that anyone would speak to a customer in the tone and manner in which I was spoken to.
Thank you for your attention to my complaint and I look forward to speaking with you soon.

Regards,

Amelia Gray

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11:48 pm EST

Payless Car Rental Charging money.

Good evenig.my name is youssouf harizi, i rented a mudsize car between janary 1st and january 8th in las vegas.i have been a loyal client for a while, my wife, my step brother my both best friends, but not any more, i rented the car and payed the liability insurance because the agent (maria) told me that it will covers the rental.car but not other cars if you have an accident.in los angeles an incident happend to us, they broke the rental.car, they stole $4600 from us, we have the police report and every thing, we changed the car in L A after calling priceline, but we returned it after three days in las vegas they told us that they are going to charge us for the real windshield that was broken because the liability covers the third part that is the owner of the car if i hit an other car.and that was not the thing i was told by agent maria while renting the car.its not fair to lie to the customer just to take a commission or something.they did not send me the windshield yet but if they do i wont rent from priceline anymore neighter my family.thank you.

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Update by Youssouf harizi
Jan 12, 2019 11:49 pm EST

Good evenig.i have been a loyal client for a while, my wife, my step brother my both best friends, but not any more, i rented the car and payed the liability insurance because the agent (maria) told me that it will covers the rental.car but not other cars if you have an accident.in los angeles an incident happend to us, they broke the rental.car, they stole $4600 from us, we have the police report and every thing, we changed the car in L A after calling priceline, but we returned it after three days in las vegas they told us that they are going to charge us for the real windshield that was broken because the liability covers the third part that is the owner of the car if i hit an other car.and that was not the thing i was told by agent maria while renting the car.its not fair to lie to the customer just to take a commission or something.they did not send me the windshield yet but if they do i wont rent from priceline anymore neighter my family.thank you.

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3:27 pm EST

Payless Car Rental extra hidden charges

Hi, I rented a car from payless on Dec 21st to Dec 22nd. The price at which I rented the car was 128$ and took an insurance from them for full coverage for 42$ and when I looked at the billing I was charged double for the car. Which came up around 340$ When I called the customer service the girl was totally rude and when I asked why I was charged this high she replied very unclear. While booking the car in the email with confirmation it was written 28$ extra hour charge and then the woman told me that we took the car at 4:30 pm and returned at 7 pm that is why i was charge extra day. I took it from 6pm-6pm and the guy in the counter did not tell anything to us. The company is a total scam.

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12:51 pm EDT

Payless Car Rental car rental

Mel & Marguerite. Boyd
1306 Harvest Drive
Denver, PA 17517
[protected] [protected]@ptd.net

Re Payless Rental through SouthWest Air
Rental Agreement #: [protected]
Southwest ticket # [protected]

We landed in Minneapolis on Thursday, October 4, 2018 at approximately 2:45PM, with carry on luggage only and went directly to the Payless counter to find it was closed. We were told that they were now part of the Avis/Budget organization and to get on that line.

Seventeen (17) people were ahead of us, we waited one hour and twenty minutes to be waited on. There two (2) men at the counter and one in the back room. Every so often, the person in the 3-1/2 hour drive ahead of us and had carefully calculated flight arrival time and rental to accommodate our needs. Needless to say, that all went out the window.

When our turn came, the ‘trainee' (per his nametag) could not figure how to get a car for us - he had to go to the back room to call another gentleman who spoke poor English. We were given the key, paperwork and very poor directions to the car's location.

We walked around the rental lot for 15 minutes before finding the car, which smelled foul, like something rotten. The seat behind the driver had had something spilled on it. We were very pressed for time so could not go back to get another car so we settled for this car and left

It drizzled or rained most of the four days we had the car: the windshield wipers were horrid, in need of replacement. There was also a constant knocking sound from beneath the front passenger seat, which eventually led to the discovery of two cans (Coke and an energy drink) rattling around under the seat; also the drivers side windshield had several large circles on it, likely from a prior rental suction cups.

The whole time we were in Minneapolis, we were on the go and had no time to be chasing down a replacement rental car given the airport experience with lack of personnel and no respect for us as renter's/our time.

We would appreciate hearing from you regarding this horrid rental and service.

Mel & Marguerite Boyd

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5:44 pm EDT

Payless Car Rental major issue/inconvenience with the car that I rented.

I rented a car from the location at the airport in San Diego, California about a week ago and returned it the following day. The night that I rented the car the engine would not start and I needed to get a jump from a friend the following morning in order to get to the place where I rented the car to be able to conveniently get to without worry. I let an attendant know what happened and asked for compensation when I returned the car and was told they would check the battery and get back to me. I have contacted the Payless Car Rental location three times since, haven't been able to actually reach a supervisor or manager and gotten zero response to the two voicemails I left.
I included photos of the battery charging pack I had to borrow from a friend in order to get safely to and back home form the new employment training that I rented the car to get to.

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6:43 pm EDT
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Payless Car Rental ez-pass and tolls

Dear Sirs.
Last Friday, August 13, 2018, rent a car at JFK airport in New York City. What happened to me was that when we rented the car in the box where the tack for the ez-pass was placed, we did not have it, we told the caunter about the car rental and they told us that there was no situation. Once I start the march I arrive at a hotel in Washington State and I notice that there is a car with the front box with the tack and I worry more about the situation, I call payless car rental customer service and the information that I Provide customer service is that you arrive at the nearest airport to check the box, I went to the Washington airport, they checked the box and they told me everything is fine. Once I debit my card for the $ 892.51 tolls. I ask Tatiana Quevedo my representative to give me information on why this billing is costly, then several days later I receive a reply from Tatiana sending me an information indicating the Tolls square that had happened.
In this information I received from Tatiana I can see that the classification of the car is 8 and 5H, these classifications belong to five-axle trucks. More in this document that I received you can see the exit of the toll plaza but not the entrance, the billing is three times more than normal to the type of car you rent .. It should be noted that on October 10 I sent An email to Tatiana Quevedo informing her of all this situation but it has not been answered also on October 3 and 4 I was calling her but she did not answer the call and did not return it.
Confirmation Number: ME127N64.
Payless confirmation number: 08370079C04.
Number Case of Tatiana Quevedo 472.

Sincerely:
Damaris Quinones

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9:25 pm EDT
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Payless Car Rental e-toll statement id t58156607, contract #u307468722

Payless Corporate Customer Service [protected]
P.O. Box 699000
Tulsa, OK [protected]

I am writing this letter because I am very upset with the charges I received from E-Toll for a recent car rental at the San Jose airport, California.
On August 30, 2018 I picked up a rental car that I had booked on-line on August 14. At the time of the reservation there was no information regarding E-Toll or when I went to the car rental counter at the airport. I proceeded to the area to pick up the car and the attendant checked my paper work and said your car is over there check it out and proceed to the exit.
After checking over the car we proceeded to the exit and noticed the transponder on the passenger's side of the windshield. At the exit we asked the attendant what it was for and he said it was to pay for any tolls you may encounter and that it would be added to your rental charge. I specifically asked him if there was any type of fee to use it and he said no it just charges you for the toll. Again there was no written information given and no information about a web site to go to check out the E-Toll policy. Had I known ahead of time there would be a charge for using the transponder I would have not used it. I feel that your company gave me false information.
Your charge of $2.95 a day for the total number of days you have rented the car if you use it is totally outrageous. I can understand a service fee for using the transponder if you use it to pay a toll but you are just gouging us with your fee and the consumer should be advised that they will be charged a fee to use it.
I will avoid using your company to rent a car in the future and will strongly advise others not to use Payless due to your price gouging. I feel you should refund the fee for using the transponder due to failing to provide information at the time of the on line rental and at the airport rental counter. There also should have been information on the transponder itself or paper work about it in the car for the consumer to have that option to use or not.

Dissatisfied,
David Canton
[protected]@q.com
[protected]

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10:52 am EDT

Payless Car Rental fake charges and issues

Here is my conversation

Mon, Oct 13 2014 10:21am
Hello,

I have a bill for $366 when I requested a rental for $156. When I was at the booth, I was getting the car I ordered, and the attendant mentioned there was a special for a small SUV for only $10. Since I at times get rates like this from other car companies on weekends, I said great. I didn't realize it was in addition, which I didn't need or want. I had told the attendant I didn't know the area also, and would the fuel option make sense going to Newport. That was a waste of money. The car then had a flat tire, and I asked what my options were. It was either miss my flight or change the tire, which I did. Now I get the bill for $366 which is more than twice what I signed up for. Items like this make me. Please contact me ASAP!
Tue, Oct 21 2014 11:11am - RAFAEL GUERRERO
Customer called again in order to find an answer to this situation.
Tue, Oct 21 2014 11:47am - Jillian Benson
Good Afternoon,

After reviewing your rental agreement I do see that you prepaid half tank of gas and also signed for the 10/day upgrade fee. You got a great rate for that vehicle that typically goes for a lot more per day. Everything was listed and signed for on your rental agreement. Please review your paperwork you got with the vehicle at the time of rental. Thank you
Wed, Nov 5 2014 8:11am
The details as told to me is what I thought I was signing. I'm totally dissatisfied with how this was handled in which I feel I was misled. What I was told and what I signed were two different things.
Wed, Nov 19 2014 4:56am - Jillian Benson
Contract reviewed again. Thank You
Tue, Sep 4 2018 4:37am
I just saw this response from this lady and I forgot about it. I am so glad I needed my receipt. I was scammed in PVD. I better check my receipt for my trip in 2018. I couldn't remember why I was skeptical about using Payless. Now I remember.
Wed, Sep 5 2018 5:02am - Terrence -
This ticket is now being closed. If reopened, we will be forced to ban your email account from our system.

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4:23 pm EDT

Payless Car Rental unauthorized credit card charges

On 08/18/18 at 10:13am I picked up a car at the El Paso Int. Airport with a reservation made through Expedia. It was to be returned on 08/20/18. My estimated total charges were for $55.00. Instead of charging my card for $55.00 they charged my card $202.03. After calling and complaining they opened a ticket for the overcharge. I was contacted by email and explained it was a fuel charge. My care reservation was for unlimited mileage and I had not even returned the car yet for them to have charged me a re-fuel charge. I explained to them I had retuned my car on full and left my receipt in the car for their review. They still asked that I submit a bank statement. After I submitted my bank statement they replied to me that I would be refunded. This charge still makes no sense to me and I should not have gone through this ordeal. How many other customers do they overcharge like this? I returned this vehicle early on 08/19/18 in the evening with the tank full and a copy of the receipt in the middle console yet they had already charged my card the $202.03 and would later say it was for a "re-fueling charge". My ticket number for my complaint with Payless Car Rental is 781697.

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4:05 pm EDT

Payless Car Rental rep at the san diego counter trying to add additional fees

July 2018, we were picking up the car at the san diego airport location.
we live in california and we're driving to las vegas, nevada.
after signing all the paperwork giving our credit card as payment in full
including the deposit of 500.00 for a compact car. I know this is very high
but we didn't complain, it's a refundable deposit. then before the rep handed
us the key he said there is a miles limitation on where we can go in las vegas.
we have done so many car rentals around the U.S. and this is the first that
i've heard that we are limited on where we can go around las vegas. we asked
the rep about driving to henderson which is about 17(give or take) from las
vegas, the rep said we would be charged extra per mile if we drive outside of
las vegas. then here comes the sales pitch. he said he can offer us a deal, we
can pay for a package that will allow us to drive the car outside of the las
vegas area. we know right away he is trying to scam us for more money.
and we cancelled our rental and said no thanks. went to the other rental
car company next to them got a car, and we can drive the car from nevada to
arizona to utah with no restrictions or added fees.

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11:39 am EDT
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Payless Car Rental you're on your own once you drive away

Im not sure where to start, so I landed at Raleigh Durham International airport on Sept 1st. at approximately 5:30 pm, i had already gone on line and reserved a car for 3 days. Obviously I made my way to payless and drove out with my 2018 Chevrolet Equinox and my wife and Luggage, we came out to celebrate our 3rd grandchild a little girl who was born 2 days earlier.
After about 20 miles into a 23 mile trip the SUV died. Now, I realize that as far as breaking down your company has little to no control over. I am a Master Technician and I have worked in this field for over 30 years after a stint in the military as a crew chief on C-141 aircraft. But I was expecting a little help other than just a tow truck and have a nice day. Your roadside assistance said that the tow truck would take me back to the airport where they could swap out the car for another but after she spoke with the office at RDU she informed me that they had no more cars and couldn't help me. I asked what do i do now? Im in the middle of North Carolina with my wife, luggage on a dark busy highway and it's very possible that I may be dead had it not been for a guy driving by that saw us and brought out flares to keep people from hitting us. A police officer stopped also and turned on his lights for safety. So here it is, Sunday the 2nd. My son in law got us off of the road last night, i have tried to contact payless office in Raleigh and had absolutely no success, everyone i talk to is clueless and can't seem to help me although you still have my CC number and signature so i guess that it's time to shut down payment through my credit card company and contact a different rental company. I now understand why payless gets a terrible rating on every sight that I've visited. I wish I had done a little more research on the company before I made this transaction.
Steven Gepner
[protected]

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10:26 am EDT

Payless Car Rental service

06477310uso Rented a white VW on 12/12/17 to 12/14/17 return time 20:30 was 30 minutes late you let it out of the parking lot on purpose because you wanted more money your company does it all the time. Orlando airport payless you suck you overcharged 2, 610.66 on a stolen rental from your airport parking lot called your company for days no response

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12:29 pm EDT
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Payless Car Rental rental car

I rented a car from the Richmond airport at $37.98 per day. I needed it for 2 days. I called today 8/28/18 to extend 1 day and you charged me an extra $100 for the one day. This is price gouging and its not fair to a consumer to subjected to such robbery. You have us customers at the lowest point when we need to extend in the first place because we cannot do anything else. My car was in the shop and won't be completed until tomorrow this is why i needed and extra day. But charging me an extra $100 shows you can careless about your customer and your repeat customer. Please if there is something anyone can do on this price i look forward to speaking with you asap [protected]. Otherwise my next rental business will be with another company.
Thank you for your ear...

Wayne whittle/agreement# [protected].

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5:13 am EDT

Payless Car Rental my last rental experience

1- received the car with a completely empty tank from SAW airport Istanbul
2- I dropped the car at Attaturk airport and the company charged me 150 Turkish Lira which they have communicated but what was unacceptable is charging me for the the parking at the drop off location of additional 20 TL. In addition, the driver basically mandated a tip and that is not professional at all. He deducted an additional 10 TL and when I skied why he stated it's my tip. I called the office and the man at the reception told me it is a normal parking charge and it is 30 TL. There was a lady that answered earlier and she was the one that told me to drop off the car at the parking lot.

In conclusion, its a matter of how to handle customers and how to be professional. The amounts are not the issue it is the attitude and the poor handling of customers. I was completely satisfied with the car but the above matters honostly just made the experience way below average especially that I am paying a premium to deal with an international company to avoid such experience.

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12:54 am EDT
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Payless Car Rental car rental policy

On 8/7/18Tuesday thru 8/12/18-Sunday, I rented a truck through Payless Car Rental from Ontario Airport in Ontario, CA.

I unfortunately found out that Payless opens its front desk area at 7am on weekends.
My flight departed at 7:05 am on 8/12/18, which is the reason why I turned in my truck rental one day early-on 8/11/18 at approximately 7:15am. (To avoid any delay)
Had I known this fact, I would have rented until 8/11/18-Saturday.

My request is to be credited, one full day to my credit card on file.
Additionally, Payless needs to have Its customer service intake the information, stop giving out emails that do not take the info submitted, and stop telling customers that there's nothing we can do because rental Agreement can't be changed!
Last but not least, get the Ontario, CA office a functional number we can call instead of a disconnected one.

Respectfully submitted,
Mike [protected]@icloud.com

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