Patriot's Cave
reviews and complaints

I recently purchased some whiskey glasses from Patriot's Cave as a Christmas present for my sister. Unfortunately, they sent me the wrong glasses. It's been quite a hassle trying to get in touch with their customer service team. I've spent a good 5 hours, spread out over several days, waiting in their queue to speak with a representative. I've also sent them emails and tried their online chat, but to no avail. It's really frustrating when mistakes like this happen, but what's even more disappointing is their lack of effort to make things right. I'm extremely let down by their service and I definitely won't be using them again in the future. I won't even recommend them to anyone else. In fact, whenever I come across posts about Patriot's Cave on Facebook, I'll make sure to share my negative experience and highlight their lack of integrity.

I made an order on Patriot's Cave website in the middle of November, hoping to receive it in time for Christmas. According to the website, it should take 3-5 days to process the order. However, after waiting for 11 days, my order still hadn't been shipped. I tried reaching out to them through phone and email, but they didn't respond. The online chat feature was available, but the representatives were quite rude. They even abruptly ended the conversation when they didn't feel like talking anymore. Eventually, I was informed that the processing time had been extended to 8-10 business days, which is equivalent to 14 calendar days. Despite this, my order remained stagnant, with no signs of being shipped. Now, they claim that they can't guarantee if or when my order will be sent. I strongly advise staying away from this website, as it seems to be nothing more than an elaborate scam.

I'm giving this place a one-star rating, and honestly, I wish I could give it zero stars. Let me tell you about my experience with Patriot's Cave. So, on December 5th, I decided to order three glasses from their website. Naturally, they wasted no time in taking my payment. But here's the kicker - it's been two whole weeks, and my order hasn't even been shipped yet!

I've been trying to get in touch with them, calling, emailing, and even "chatting" with their customer service. But let me tell you, it's been a real struggle. During one of these "chats," the person on the other end had the audacity to tell me, "Hey, since you didn't order any personalized items, your order should arrive before Christmas." Can you believe that? I even have a screenshot of that conversation to prove it. But guess what? Christmas has come and gone, and still no sign of my glasses.

I decided to take matters into my own hands and called their customer service, hoping to get some answers. But guess what "Charles" had to say? The same old canned response that I'm sure they give to everyone else. It's like they have a script or something. I'm telling you, folks, stay far away from this company. They are absolutely terrible, and I mean TERRIBLE. Four times terrible, to be exact.

In conclusion, I strongly advise against doing any business with Patriot's Cave. Save yourself the headache and frustration. Trust me, you'll thank me later.

So, I gotta tell ya, I had a bit of a hiccup with my order from Patriot's Cave. I ordered a bunch of stuff, ya know, like a true patriot would, but when the package arrived, I was missin' one of the items. Can you believe it? I was pretty bummed out, so I decided to reach out to 'em via email to sort things out.

Now, here's where things get a little frustrating. I didn't hear back from 'em at all. Nada. Zilch. So, I thought, "Hey, maybe they just missed my email." I mean, it happens, right? So, I sent 'em another one, explainin' the situation once again. This time, they actually responded, askin' for some pictures of the package. Fair enough, I thought. I snapped a few shots and sent 'em over.

But guess what? I'm still waitin' for a response. It's been a whole week, and I haven't heard a peep from 'em. Now, I don't know about you, but that ain't exactly what I call good customer service. I mean, c'mon, guys, I just wanna know what happened to my missing item!

Oh, and get this. The packing list they included in the package had these fancy-schmancy spots for someone to sign or initial, ya know, to show that they actually inspected and fulfilled my order. Well, guess what? Neither one of those spots had a single signature or initial on 'em. What's up with that? It's like they didn't even bother to check my stuff properly.

Now, don't get me wrong, the items I did receive were pretty darn good. No complaints there. But when you're missin' somethin' you paid for, well, that's just not cool. Not cool at all. So, based on my experience, I can't really recommend 'em right now.

I'm thinkin' about takin' this matter up with good ol' PayPal. Maybe they can help me get a partial refund for the item I didn't receive. I mean, it's only fair, right? I paid for it, after all.

All in all, I gotta say, my experience with Patriot's Cave has been a bit of a letdown. I had high hopes, but it seems like they dropped the ball on this one. Hopefully, they'll get their act together and start takin' care of their customers better. But until then, I'd suggest lookin' elsewhere for your patriotic gear.

I made an order on November 21st. The order status stayed at acknowledged for a whopping 9 business days. Finally, I got an email saying that the order is on its way and they even gave me a tracking number. But guess what? The order remained stuck at the "label printed" stage for a whole 2 days. And now, after 2 more days, it's just chilling at the USPS facility in FL. Can you believe it? I ordered these items as Christmas gifts, but I highly doubt I'll get them in time. I get that things are crazy right now, especially with the mail, but seriously, 9 days just to put the order together? I don't get it and I don't think it's okay. It's such a shame because they actually have some pretty cool stuff, but what's the point if they can't even fulfill the order?

I placed an order for Christmas Gifts for my crew on November 29th, expecting them to arrive within the 5-7 day shipping timeframe mentioned on their website. However, when the gifts didn't show up, we decided to reach out to their "customer service" via email on the 16th. Unfortunately, we received no response. Frustrated, I finally decided to give them a call on December 21st.

After enduring a grueling 28 minutes on hold, I finally managed to connect with a representative who informed me that my order had not even been fulfilled yet. Can you believe it? I was taken aback by this revelation. Nevertheless, the representative assured me that they would "escalate" the matter and promised to have the gifts delivered by Christmas. Feeling somewhat relieved, I eagerly awaited a shipping email on December 22nd, but to my dismay, none arrived.

Determined to get some answers, I dialed their number once again, bracing myself for another lengthy wait on hold. After enduring 23 minutes of elevator music, I finally got through to a different representative, this time a dude. He assured me that he would personally call the fulfillment department to sort things out. Lo and behold, later that evening, I received a shipping email. However, the expected delivery date was now pushed to December 29th! I couldn't believe my luck.

Feeling frustrated and desperate, I decided to give them another call, hoping for a glimmer of hope. Alas, I found myself sitting on hold for another agonizing 25 minutes. Finally, a different dude answered and informed me that there was nothing they could do to expedite the order now that it had already shipped. I was crestfallen. Not only would I not have these gifts before Christmas, but I would also have to bear the burden of paying for my own postage to send them to the guys who had already left town after the holidays.

In conclusion, my experience with Patriot's Cave has been nothing short of disappointing. The lack of communication, the delays, and the inability to rectify the situation have left me feeling frustrated and inconvenienced. It's a shame that what was supposed to be a thoughtful gesture for my crew has turned into a logistical nightmare. I hope they take this feedback seriously and improve their customer service and fulfillment processes in the future.

I wish I had checked this website before I made the same mistake as the other unhappy customers. It's hard to believe that one company could have so many negative reviews. It seems like they can't get anything right because they couldn't even get any of my three orders correct. Not only did they mess up my order, but I also never received any of them. I was expecting them to arrive in time for Christmas, but here we are on January 17th and I still haven't received all of my orders. I did receive some items, but unbelievably, they were all the wrong items. This company must be a joke. How can a legitimate company mess up so many things? It's completely ridiculous. All three of my transactions were wrong, with more than half of the items missing. I've tried reaching out to them through emails and opening disputes with PayPal, but I still haven't received a response. And when I finally did receive some of my things, they were all completely wrong, except for the ones that were broken. It's an absolute disgrace. They clearly have no idea how to run a business over there. It's completely ridiculous that they even call themselves a business.

This here internet company, Patriot's Cave, seems to be pretty new, 'cause ain't nobody else done wrote a review 'bout 'em yet. Now, I gotta be honest, I was hopin' for a top-notch experience, but that ain't what I got. My order took way too dang long to arrive, and they didn't even send me everything I paid for. Can you believe that? I reached out to 'em multiple times, waitin' for over three and a half weeks, and still didn't get nothin'. So, I had no choice but to open up a case with PayPal. About a week later, I finally got a partial order in the mail, and guess what? There weren't no explanation or mention of back-orders. I had to contact 'em again, and all they had to say was sorry and that they were backed up. Now, I don't rightly understand how they could be outta stock on Presidential campaign stuff. It just don't make no sense to me.

To cut a long story short, PayPal ended up refundin' my money. But then, outta the blue, I get a message from The Patriot's Cave askin' me to prove that my order was only partially filled by sendin' 'em copies of the shipping papers. By that point, I had already gotten my money back from PayPal and had tossed out them shipping papers. The quality of the stuff I did get was decent, I gotta admit. But I had to go out and buy some more signs from a local store just to get what I wanted in the first place.

I really hope these folks at Patriot's Cave step up their game when it comes to communicatin' with their customers. 'Cause let me tell ya, this whole ordeal left a real bad taste in my mouth.

I am extremely unsatisfied with Patriots Cave. I would speak to someone directly about this but its impossible to reach a human being. I understand COVID has had a significant impact on businesses around the world so I have had some grace on this. However, I made a purchase Dec. 9,2020 understanding the order may not arrive before Christmas. I had a question about my purchase. Called in, was on hold for an hour without reaching someone. During my hold time I chatted in and finally reached someone 20 min after initiating my chat. A month after making my purchase I still had not been notified my order had shipped. I tried chatting in, with no agent available. I sent in an email with no response for days. I emailed again to follow up. Still no response. Tried a live chat, still not agent available. My purchased was finally shipped a week after my first email and I was given the wrong item. Tried chatting in again now and no agent available. Been sitting on hold for 35 min now as I write this. My name is Amy Muniz, and I am not hiding behind this review so if someone from Patriots Cave would like to reach out to me regarding this please do. My email is amijay19 (you have the rest on file)

I placed a big ol' order on this American-based site on December 2nd... and today, 12/26... Still no sign of my order and no update on why it ain't here yet.

I started callin' 'em up a week ago, every single day, to figure out why my order hadn't been shipped yet. Their online chat thingy was kinda helpful. The chat bot told me they upgraded my shipping to Expedited... but they didn't even create a label until Saturday, December 19th. They said it was gonna be shipped through FedEx, so I had a tiny bit of hope that it would arrive by the promised delivery date of 12/24. But dang it, Christmas Eve was too late for half of the gifts in that package. It might still work for the rest of the folks we were gonna see after Christmas, though.

Imagine my surprise when I woke up on December 26 and saw that there hadn't been any updates on the tracking since December 22. This American-based company should be able to get orders out way before Christmas, ya know? This delay in gettin' my order is just not cool. Can I blame the company instead of FedEx?

I get that there are delays with shipments and stuff 'cause of the plandemic... but they had my order for almost 3 weeks before they even sent it out for delivery. They should've taken into account the delivery company delays and shipped it sooner.

At this point, I reckon I'm just gonna go ahead and cancel the charges on my credit card. 'Cause if and when this package finally arrives, it's gonna be a real pain in the butt and useless since half the folks we were gonna give 'em to have already gone back home.

This company's got some real nice products... but they seriously need to get their act together. This is just not acceptable. I didn't even order any custom stuff.

I bought two glasses from Patriot's Cave on November 26th and I've been trying to get in touch with them several times. Finally, I received a response and they told me that because I ordered during Thanksgiving weekend, my product might not be shipped until December 14th. But guess what? It still hasn't been shipped. This company is just terrible. I'm going to dispute the charges.

I'm really disappointed with this company. I placed my order on 12/19/20, but the shipping was all wrong. The company refused to change it, which really frustrated me. To make matters worse, I had placed two orders, and they both arrived today. The quality of the products is just terrible. The design is so faint that you can hardly see it, and it's also crooked, not like how it was pictured on the website. I feel like I wasted $70 on this purchase, and I definitely won't be buying from this company again.

The customer service at Patriot's Cave is absolutely terrible. I still haven't received my order, and I haven't received any updates or notifications about the shipment either. I placed my order on January 4th, 2021, and since then, I've sent emails and messages through their messenger, but I haven't received any response at all. If I had read these reviews before placing my order, I definitely wouldn't have chosen to buy from this company. So, I strongly advise potential buyers to be cautious and aware of the risks involved.

On December 5, 2020, I made an order for 6 whisky glasses from Patriot's Cave, with the promise of guaranteed delivery by Christmas. However, to my dismay, it wasn't until December 23 that they finally packaged my order! Can you believe it? They actually mailed it out AFTER Christmas! I was so frustrated with their poor service that I ended up canceling my order. I had high hopes for Patriot's Cave, especially since they were recommended by a friend who knew about my husband's passion for collecting whiskey glasses. But this experience left me feeling extremely disappointed. Needless to say, I won't be giving them another chance.

This company is the absolute worst I've ever had to deal with, and their customer service is just terrible. I placed an order for my glasses a whole two weeks before Christmas, and I even paid extra for shipping to ensure they would arrive on time. But guess what? They won't be here in time, and it's not because they're out of stock or anything like that. They gave me some lame excuse about "processing time." Seriously, how long does it take to put three glasses in a box and ship them out?!?!? I swear, I will never, ever use this company again. I can't stress it enough, please, please, please avoid them at all costs!

This company doesn't fulfill their promises, and when I filed a dispute with PayPal, all of a sudden they had my items! It took them over 3 weeks just to ship my items. Their website says they cannot provide ship dates, and I know why. It's because they don't have any of their products. This company really sucks, and I will never buy from them again!

I placed an order at the start of December (4th) and didn't receive any updates on shipping or any notifications about any issues. I sent multiple emails, but unfortunately, I didn't get any responses. I even tried calling and left a message, but no one called me back. Finally, I managed to get a response through the live chat. To my surprise, my order hadn't even been processed yet, and it's already December 21st! I understand that there can be problems, but it would have been nice if they had communicated that to me. I'm really disappointed with this experience, and I don't think I'll be using this company again. They've lost me as a customer.

It took like, forever, man, like a whole three weeks for them to process my order, you know? I mean, I had to email them twice and even do a chat with their so-called "customer service," but they just closed the chat on me, can you believe that? So frustrating, dude.

But get this, right after I asked for a refund, they suddenly created a shipping label, like out of nowhere. And guess what? They were all like, "Sorry, bro, we can't process your refund until you return the items." Seriously, man, what a bunch of amateurs. And get this, they had the audacity to tell me that it would take another two weeks after they receive the items to process the refund. Like, are you kidding me?

Let me tell you, this company is a total joke. I mean, their customer service is so unprofessional, it's not even funny. They need to get their act together, man. I wouldn't recommend them to anyone, not even my worst enemy. Stay away, folks, stay far away.

I placed an order for 4 glasses on December 1st, and it's still stuck in the confirmation stage. I contacted them earlier this week, and they said it would take 5-7 days to process. Well, it's been 18 days now. If my product doesn't arrive before Christmas, I'll have to dispute it with my credit card company because I haven't received it yet.

It's a real shame because they actually have some nice products. However, based on my experience, I wouldn't recommend this company to anyone, not even my worst enemy. Their customer service is just not up to par.

Wishing everyone a happy holiday season, except for the folks handling customer service at this company.

I strongly advise against making any purchases from this particular company, Patriot's Cave. My experience with them was extremely disappointing. On December 9, 2020, I placed an order for 2 whiskey glasses and 4 masks. To my dismay, when I received the package on December 26, the masks were completely different from what I had actually ordered. It was a complete mix-up! The whiskey glasses, fortunately, were acceptable.

I specifically requested a mask that boldly stated, "THIS MASK IS AS USELESS AS OUR GOVERNOR." However, what I received instead was a mask that said, "MASKING UNDER PROTEST." Can you believe it? I was utterly confused and frustrated. In an attempt to resolve this issue, I reached out to the company through numerous emails and messages on their social media pages. Unfortunately, despite my efforts, I have not received a single reply from them. Their customer service is absolutely horrendous. It's beyond disappointing.

Now, I am left with no choice but to dispute the charges with my bank. It's such a hassle and inconvenience. I can't help but feel let down by Patriot's Cave. It's truly disheartening to encounter such poor service and lack of communication. I hope others can learn from my experience and avoid any similar frustrations.