American Girl Complaints & Reviews

American Girl / american girl doll

Jun 29, 2019

Good day.I made a purchase on American girl doll on the 29th of May, I immediately noticed that I had ordered the incorrect doll and emailed for an exchange.I waited a week and got no response to my email despite the 15day exchange/return policy.I emailed again on the 5th and again on the...

American Girls Co / refund the money

May 07, 2019

In 26 November of 2018, I made a purchase by American Girls Co, for the amount of $182.92, and the person who attended me did not give me the discounts that were at that time, when I noticed call again, and I was informed that the merchandise had already gone and could not give me the...

American Girl / customer service

Dec 14, 2017

I received this email stating the item I purchased on December 4th, that at the time of purchased was on back order until December 14th, is now on back order until January 12th. This item was a Christmas present, and I would of known it was on back-order till January I would have ordered...

American Girl / american girl doll

Dec 10, 2017

Worst experience My 9 years old want this set for Christmas. My husband went to Houston's store trying to buy it for the last 3 days hopping the truck will bring the set. We checked online inventory and we found the set at Austin store. Then we called customer service at +[protected] yesterday...

American Girl / Email

Nov 24, 2017

I sent an email to American Girl with some ideas about a doll with interest in STEM. I never recieved a reply, and recently heard the girl of the year 2018 was interested in STEM. I wish you had replied or sent some email if you had seen the message. I would like to know if my email...

American Girl / customer service

Oct 16, 2017

I ordered a doll 10/12 for my grand-daughter. My account was charged 3 times. I called 10/13 to have them removed. I was told that the 1st charge was to verify my card, 2nd was for the order, and 3rd was charged by the shipping department. have $415 of my funds put on pending hold? Then I...

American Girl / hot chocolate scalding hot for the children's afternoon tea

Aug 23, 2017

My mom and I wanted to surprise my daughter with a back to school girls trip to the American Girl store in Chicago (Water Tower Place). This was my daughters first time to the store and having her experience every little girls dream. She received a "Grace" doll as a gift prior to going so...

American Girl / i am complaining about the service. the hours of operation

Aug 22, 2017

American GirlThe hours of operation are from 9am to 9pm at the memorial city mall location, Houston Texas. It was 8:25 pm and the were already closed. I told my little girl that if she was good during our back to school shopping we would stop there afterwards to buy her a doll and one outfit. Do you...

American Girl / Beware of security breach at american girl

Feb 24, 2017

My wife placed a credit card order with the Wisconsin office. Two days after placing the order our card number was used twice in Wisconsin and once in northern Illinois for almost $ 3, 000 in charges. Prior to this our card has never been used in the state of Wisconsin. The bank knew...

American Girl Dolls / Online order

Dec 09, 2016

American Girl DollsWhat a bad customer service, first I called to check the status of my order they ket me in the phone 32 minutes, later a very unhelpful ladie answered and then she don't even know how to check the status then she told me you just ordered I say no I ordered 4 days ago then she say well you...

American Girl / Breakfast with santa

Nov 10, 2016

As a young girl I always dreamed of having an American Girl. Unfortunately that dream never came true. When my oldest daughter had her first birthday a very special friend of ours got her a bitty baby. She still to this day love her bp aka bitty baby. The past five years we have gone to...

American Girl / Duplicate order/incorrect credit

Oct 26, 2016

First of all your webpage is not user friendly, you need to update to latest Droupal, it appears you're stuck in word press. I spoke with 7 customer service reps (Jessica, Morgan, Misty, Laura, Judy, Maria, and one I was so upset I didn't write down her name) for a simple delivery, return...

American Girl / Child's clothing

Dec 13, 2015

We ordered some clothes to fit our granddaughter from the America Girl website. The website indicated that we should order size 'Small'. The clothes arrived, but they were from the Biddy Baby line and the size Small Was too small ( in the Biddy Baby line, the clothes should have been a... / I will not do business with them again


Ugly dolls. You used to send your photo in, and your doll was made by that, but now you pick one of 10 (?) dolls. Dolls are creepy and look wanna be high quality cheap quality. Magazine sucks! Stupid magazine! Ugh! Also, the site layout isn't good. AMERICAN GIRL, ALL IN ALL, SUCKS, IN MY OPINION. I WILL NOT DO BUSINESS WITH THEM.

American Girl / Unfair marketing price


The American Girl store had two dolls displaying the "Sparkly Plum" outfit that was not only sold out, but the company has no plans of restocking the item. It's been increasingly obvious this company is playing the decrease production to increase demand. The item is also on the cover...

American Girl / Broken promise


In early June I called [protected] and spoke with an American Girl customer service representative. I explained that I would be making a "Felicity" book order in late June. I was assured by the American Girl customer service person that all I would have to do is call and that they would...