Parts

Company is running a return scam Ordered a new control board for a refrigerator. Order number ***. Never opened the package, box or installed it in any way, shape or form. Different part from another part supplier fixed the problem. Sent the board back to Parts Dr. for a full refund minus restocking fee. They stated that the board was used/installed and refused to refund my money. I tried multiple times to work with this company with zero concession. After reading other reviews, this is a COMMON complaint with this company. They are running a deliberate scam. They simply don't want to process ANY returns. They want one way sales and this is how they circumvent the by-law 30 day return policy. They send you a part, if you don't need/use it, claim it's been used/installed and keep your money. No attempt is made to believe the customer whatsoever. Bottom line, this company is a *** and doesn't care. Customer service is repeatedly cited as the worst. This company makes ZERO effort to resolve issues, unless it's to agree with them and lose all your money. They're pretty open to that. After my own experience and reading other complaints, this is not a company who will resolve the issue on this forum or any other. They're in it for the scam; this is how they make their money. If they cared about their reputation, they would work to resolve complaints. I haven't found ONE complaint that was resolved in the customer's favor. This company should be black-listed.

Missing refund due to company return procedures. I placed an order (order number ***) on December 13 for a part. By afternoon on the 14th we had decided to replace the appliance. I checked online status and noted that the part had not shipped yet so I called the 800 number to see if I could cancel the order prior to shipment. I was told it was already scheduled to ship out but that I could refuse shipment at the postal service to have it shipped back and receive my refund. After the Postal Service delivered the package to our PO Box, I called Parts Dr. again on December 23rd to make sure that I could still refuse delivery. I was told yes to just take it in and tell them I wanted to refuse it. I was told that they handle returns this way all the time. I went to the Post Office and handed it across the counter to a clerk and told them I was refusing the package. It is now Feb 4th and I still dont have a refund. I used the chat function on the Parts Dr. website and spoke with Bo who told me that it was shipped *** so I should have given it to them instead of USPS. I noted to him that the package was shipped *** which uses USPS for final delivery and that the tracking number was located directly underneath the screenshot he sent me. The USPS tracking information does not show delivery to me. I was told I would need to contact the shipping companies to locate the package on my own. I was unable to speak with a live USPS representative this afternoon and the automated system repeated the tracking information saying it was in transit. (Tracking ***) . I would like my refund.

I purchased a replacement part for my washer so that my repair person could install. Upon arrival my repair person looked at the part and told me that I ordered the wrong part. The part itself was supposed to be brand new although now I'm second guessing this because the box already had an oil stain on it when it arrived to me. Because of all the other complaints of customers having trouble receiving refunds, I took pictures of everything prior to sending the part back. I wish that I would have investigated more thoroughly prior to ordering. Unfortunately the fears I had that drove me to take those pictures were confirmed when I was told that my part showed obvious signs of use. After several attempts to resolve this via email with customer service including asking for pictures of proof, I was told that I had no other options but to pay for the part to be shipped back to me or to have them dispose of it. When I asked about having to resolve this through my bank I was told that they would provide proof to my bank that I used the part but wouldn't provide proof of these signs of use to me. What recourse does the customer have if no proof is provided to substantiate the claims? The box was opened the part was looked at, photographed and placed right back in the box yet somehow there are obvious signs of use? This company claims that all of their negative reviews are due to circumstance where customers are trying to return used parts. This seems like an unreasonably large group of people. I reached out to *** directly to ask where these marks might have come from. I was advised that these electronic boards are tested after assembly. I would assume that I either received a used part to begin with or whatever these unsubstantiated claimed marks are, were already present. Either way, a terrible way to do business and completely unacceptable practices.

I troubled shot online the upper oven of our stovetop double oven not working. I learned that it was most likely the control board. I ordered the control board through partsdr. and purchased the two-year extended warranty. I installed the replacement control board that partsdr sent me and the upper oven was working again. Two months later, the upper oven is no longer working. I contacted partsdr and was informed that the two years extended warranty does not kick in until the manufacturer's warranty expires. I do not recall reading that anywhere when I purchased the extended warranty. Nonetheless, I was directed to partsdr's defective part page where I ended up exchanging emails with one of their representatives. The representative was trying real hard to get me to tell him that the problem I was having with the part they sent me was exactly the same one as I had with the original part. I explained that I am not an electronic technician and can't make that call. I explained that the part they sent me worked for two months and after regular use, the part no longer works. The rep stated that I had to hire a *** technician to come out and diagnose the cause of the control board failure and partsdr will not pay for the technician's services. Now that begs the question; why would anyone purchase parts from your company? You consider people like me to be the pesky middle person in this transaction who you, unfortunately, have to deal with. Your company's real clients are the manufacturers you have contracts with. You have to prove to the manufacturers that you made it as difficult as possible for someone to return a part. What better scheme than to require the pesky middle person to hire a *** technician to prove that the part you sent them is defective. So that begs the question; why does anyone looking to replace a part on their own need your company's parts? All they need to do is hire a technician and have them deal with a trustworthy parts dealer.

Ordered a part, I did not install it. Did not need part, returned to Part Dr. Parts Dr. denied return refund - they claimed the part was installed. I ordered a part from Parts. Dr. I did not install the part, but Parts. Dr. will not provide the refund as promised in their return policy. On march 31, 202 I placed the following order: Your Order *** (03/31) Billed to: Sean *** Address 2 ***, *** Shipped to: Sean ***, *** Payment Method: Credit Card Shipping Method: Next Day (1 business day) Items PCB ASSEMBLY,MAIN Part #*** Mfg #*** Qty: 1 In Stock $*** Thank you for shopping with PartsDr.com! Please follow us on *** and ***, and leave feedback about your experience. Subtotal $*** Shipping $*** Total $*** The part was delivered on 1 April. I opened the packaging of the part to verify that it was the proper part. I did not need the part and I did not install the part. On 14 April I requested a return authorization and I received Return Authorization #: ***. I sent the part back to Parts Dr. on 14 April using ***. The part was received at Parts Dr. on 16 April. On 16 April I received the following information via email: Hi Sean, Unfortunately, our Inspection Team at our Returning Warehouse has indicated that the ***Control Board*** that you sent us for return shows evidence that it has been installed. The terminals have been clearly marked with wires plugged onto it. This deems the board tried. As noted in our Return Policy and at the time of checkout, we cannot return any parts that have been installed because we cannot resell the part to another customer as a new part. We can have the installed part shipped back to you if you would like to pay for the return shipping or we can discard of it. Please let us know what you would like to do. If we do not hear back from you in the next 30 days, we will discard of the part(s). I would like to get the promised refund for the return of an unused part.

Ordered 3 parts, had one order cancelled they didn't have 1 part ordered. Ordered 2 parts, order cancelled CS would not give a reason. I ordered 3 appliance parts online. 2 were in stock, 1 "on order" to be shipped within a few days. Received an email cancelling order, item not really ordered. Checked online and item showed "in stock". Opened online chat with Kaiser - he said that all the stock was allocated to pre-orders. I had placed a pre-order the day before - he said what they have is for November pre-orders. He assured me that they actually had the other two items available. I then ordered the two "in stock" items and ordered the one they wouldn't sell me from someone else, causing two shipping costs. A survey popped up, so I filled it out honestly about how they kept their inventory so low they couldn't meet customers' needs. I then received an email that the new order had been cancelled because "we are unable to fulfill this order". Each refund if it occurs at all will take several days to credit my card. I opened another chat asking why the cancellation when Kaiser had assured me that I would get the items. The answer "we're unable to fulfill the order". Both chats follow: Hello, how may I help you? Visitor 08:06 Order ***. support sent an email saying they cancelled the order because a part was unavailable. The order status says user cancelled. The part *** lid switch shows in stock today. Kaiser 08:08 We did receive a shipment of these in today, however, this inventory is allocated for the pre-orders that were placed several weeks ago. Visitor 08:10 I placed a preorder yesterday. Currently the order has a link buy it again, should say out of stock? Kaiser 08:10 These are allotcated for the pre-orders placed in November. Visitor 08:12 I didn't expect to get it right away. Should I reorder the other two items that also show in stock? do you actually have them? *** agitator repair kit, *** inner cap and seal Kaiser 08:12 We do currently have stock on these items. Visitor 08:13 I'll have to get them from you and the switch from ***, pay two shippings :-( Should you correct the lid switch web page or someone else will order one? It lets you do it Kaiser 08:15 It will correct itself one the inventory has been allocated. You have closed the chat. Kaiser 10:55 Hello, how may I help you? Visitor 10:55 Why was my order *** of this morning cancelled? I had a chat only at 8:15 and Kaiser specifically reassured me that these two parts (*** agitator repair kit and *** Agitator cap and inner seal) were in stock, available, not allocated to pre-orders, and would be shipped. Kaiser 10:56 We are not able to fulfill this order. Visitor 10:56 that is not an answer why Kaiser 10:57 That is the only answer I have for you.