Maple Leaf
Reviews and Complaints

They canceled my appointment with 20 minutes notice even though I had taken time off from work. No technician was available even though I had received an appointment confirmation by email. The company rescheduled me for an appointment 7 days later. That said, I could not cancel this second appointment within 24 hours. $150, later, I recommend you call elsewhere.

Ils ont annulé mon rendez-vous à 20 minutes d'avis alors que j'avais pris congé du travail Aucun technicien n'était disponible alors que j'avais pourtant reçu une confirmation de rendez-vous par courriel. La compagnie m'a reprogrammé un rendez-vous 7 jours plus tard. Cela dit, je ne pouvais annuler ce deuxième rendez-vous à l'intérieur d'un délai de 24h. 150$, plus tard, je vous recommande d'appeler ailleurs.

Do not use them to repair LG fridges. They do not have access to the parts. You must call LG. Take it from me who was taken advantage of by them. They can only diagnose. When you call, they will say that they do service LG but do not mention that they can't get the parts from LG. They came over and only diagnosed that the compressed needed to be changed so you'll have to place another service call to LG. Why would I have you make a service call when you can't get a hold of the parts. I went to the BBB but no luck.

I had a really bad experience with Maple Leaf (arepair.ca). I booked an appointment for Monday between 4-8.730, but they didn't show up. I tried calling them, but no one answered. So I requested a booking for the next day at the same time. I even called to confirm that we had an appointment, but they still didn't show up. This time, I called them again and they said sorry, your appointment is tomorrow. I was really frustrated because we got a confirmed email and we live an hour away from work. I even took half a day off work for this appointment, but no one came. I would advise everyone to stay away from this company. They don't seem to be local and they don't keep their appointments. I own a service and retail company myself, and I know how important it is to keep your appointments. So, I would suggest you look for another company to do your repairs.

My experience with Maple Leaf (arepair.ca) was incredibly disappointing. I had scheduled a service appointment for my refrigerator, which was malfunctioning and desperately needed a professional's attention. However, at the very last minute, the technician from the company cancelled my scheduled appointment, leaving me high and dry.

Moreover, the technician stated that they do not have anyone with the necessary expertise to fix my particular type of fridge, which only made the situation worse. In my view, this lack of professionalism and customer service is unacceptable for any company, let alone one that purports to offer repair services for household appliances.

To make matters worse, the technician did not provide any suggestions or alternatives for resolving my problem, except to call some other repair service provider myself, which certainly wasn't helpful. As a consumer, I expect a lot more from the professionals I engage with, especially when I'm entrusting them with my home and property.

In conclusion, I would not recommend Maple Leaf (arepair.ca) to anyone who needs quality and reliable repair services for household appliances. I would advise those looking for repair services to find more reputable and dependable companies with well-trained technicians who take their customer's needs seriously, and treat their customers with the respect and professionalism they deserve.