Danby Products
reviews and complaints

Purchased a $1,200 Silhouette unit. Danby refuses to repair the sealed system. All other manufacturers offer a 5 year warranty. We purchased a new Danby Sillouhette under cab fridge unit from Gherrits appliances. Cost of the unit was $1,200. After 2.5 years the unit does not work as the sealed system has failed and leaked. Repair cost with parts and labor was $500. We offered to cover the labor portion if Danby would work with us on the parts. All other manufacturers offer a 5 year warranty on the sealed system portion of a refrigerator.

Danby has failed to honor two-year warranty on a defective Danby dehumidifier unit, model ***, S/N ***. Repeated contact via email and telephone with "***" at Danby has resulted in delaying tactics, i.e. "runaround" and a repeated attempt to shunt responsibility to the retail seller, Sylvane, Inc. The unit was purchased June 14, from Sylvane for $199.00. The sensor or compressor in the unit failed approximately February . Last contact with "***" was April 26 when he advised that he had again referred the matter to Sylvane. Case number CASE ***.

I have purchase Danby Portable air condition which making a Rumbling noise which comes from Back of the unit after the unit is switched on. When the Danby Portable conditioner is switched on after few minutes of running start to make a loud rumbling noise and get louder as the time goes. The Rumbling noise comes back of the unit. For Past two weeks, i am reaching out to Danby to fix the issues and the Unit is under waranty . They have suggested few service provider but none of them are willing to repair Danby Portable air conditioners. Problem date : 05/22 Purchase date : 07/24 Model Number :

Ive tried to get a rwplacement model of a dehumidifier i got if theres but they wont even gjve ne a money refund or a model with no top vent I got his product last year in 2019 it said j itdeded if in july but ding receie it till august an it worked grwat till monrhs lated which i got st *** company then was told to get s hold of danby sense i filled a waranty through them an its taken mknths for the *** company to give ne a email on the purchase so now ive been deeling witb Canada's danby for as week or 2 an with them trying to just give ne a model with a top vent i cant hse that due to i drop things easy an it could fall through small items

4.4 cu ft Outdoor Refrigerator ($415.53) Danby agreed to refund on 8/6. Numerous email follow ups but as of 10/27 still no refund check received Order date through Home Depot 12/29 4.4 cu ft Outdoor Fridge DAR044A6BSLDBO Received on 1/23 and installed in outdoor building 4/5. Unit would not cool below 48 degrees. Used digital and analog thermometers to confirm. Performed troubleshooting and replacement sent 7/2 with same exact compressor problem. Performed troubleshooting again and on 8/4 *** Sent instructions for refund. I followed up on 9/26, 10/16, and as of 10/27, still no refund and no longer receiving responses to my emails.

I purchased a Danby dehumidifier with a one (1) year warranty. It failed in about 7 months. I contacted Dandy, they walked me through possible solutions, but it still would not operate. After a week or so, they agreed to reimburse me for the full price. I followed all of their instructions and on June 22 they accepted that I had complied with all of the requirements and would be sending the check to me within 6 weeks. It has now been 11 weeks and I can not get a response as to when I will be reimbursed. Perhaps you can help me resolve this issue. I have all the documentation of our emails I can send to you if required. FYI, I was dealing with the Ontario, CA office, but cannot get your form to accept that address. My case number is: *** Product_Or_Service: Danby Dehumidifier

Unit purchased 4/29 w/ 2 year warranty. Unit failed June . Unit diagnosed 7/9; not repairable. Danby offered full refund; not yet rec'd. See above. Problem identified in June . Unit was purchased 4/29; model #: ***/Serial #: ***. Order #: (Home Depot) ***. Danby warranty #: ***. Amount paid $340.22 (VISA). Unit was deemed unrepairable by Danby approved appliance repair (invoice attached). Danby agreed to full refund as our model was no longer available. Danby stated refund would be received within 6-8 weeks. It has been 10 weeks. We contacted the Danby customer service rep we worked with prior (***) and he is now not responding to our e-mail inquiry. We have copies of the e-mails if needed. We followed all necessary steps, sent photos of the cord cut, serial # cut off, etc. We are asking for assistance in recovering our refund.

I bought Danby dehumidifier *** directly from Danby with two years warranty, but it stopped working in a year - sensor keeps saying humidity of 30 so it will stop after a few minutes running as the humidity setting is always over 30. I contacted Danby and a support ticket - *** was created. They told me that they could replace with another model (*** ), but asked me whether I can contact a service center to do repair under warranty first. I contacted two service centers and was told they don't do the repair. I also asked other repair shops for quote to repair through ComplaintsBoard.com, but got nothing. So, I asked Danby through email for confirmation of scrapping the existing unit by cutting its cable and removing the model/serial number tag sticker, and then get the new model. I sent them two emails in two days with the support ticket number, but didn't hear anything back.

I purchased a Danby portable dishwasher for $270 on Wayfair's website in April-May. I can contact *** for a copy of the final lease payoff receipt. Somewhere between last week and this week, a huge puddle formed on my linoleum floor under the dishwasher. I tightened the valves, which were wet, and tried using it hoping it was a fluke. The valve loosened again and water came out. I'm using half a roll of toilet paper each time with this thing, as water leaks out the valve spout both in front and now the back. Danby responded with a canned email suggesting stupid troubleshooting tips like wiping thr unit down with vinegar. I reiterated that it's a broken valve, I know from prior experience. They responded with a list of local repair shops! I specified VERY clearly I don't want this product in my house and I want a refund! It could cause floor damage and rot in my RENTAL home, which I would then be accountable for. Product_Or_Service: Danby Portable Dishwasher

Defective ice maker broken after 11 months. Defective ice maker. Contacted Danby Customer Service three months ago and to date the defective ice maker is still broken. No response from Danby. Purchased a defective Silhouette ice maker on 4/30 for $1,240.92. The warranty period is 24 months. On 3/20 I contacted Danby customer service as the ice maker was broken. A repair man came out to fix the unit; however, the ice maker only worked for 3 hours thereafter. I contacted Danby customer service rep, ***, again and was given the name of the prior service co. along with 2 other service companies. The company that came out the first time refused to return as they said they do not get paid when they do service work for Danby. The other two stated we are outside their service area. I have asked to have the defective ice maker replaced and there has been no response from Danby. So far I am 3 months with a non working / defective ice machine. Your help is appreciated.

Danby air conditioner 8000 btu purchased july 21,target. Unit ran 2 months, April this year didn't work when tried, no air blowing, then loud after 40 minutes. Overheated outside temperature. Not cooling our small bedroom as 8000 btu should. Danby just keeps telling me to call different repair places, one came to my home, pushed on flap, misaligned it. I told co.have severe medical problem of asthma can't go without air conditioner, danby doesn't care just keeps telling me to take it to different places to get opinions that they won't replace even after ex. several issues with the unit. Would rather pay repair people & waste my time and money, the repair of fan is not the only issue. Keep having to place tickets out that they keep closing and telling me repair only option. I don't want several months with ongoing other problems. Terrible customer service, $328 paid but they will keep trying to repair for over that, and make me go without an air conditioner medical issues, rotten !

I purchased a danby portable dryer last August or September. I received it and it worked well for a few months, then I started having issues with it. It stopped venting and would overheat and shut off. Now it does not run. I advised danby about this issue and they told me it is still under warranty and that I would have to call a technician. I called one and arranged them to come visit. The technician told me the belt needed to be replaced. Within a few weeks it was installed and started working again. For a week or so, anyways. Then it started doing the same thing. So I called the technician again, he said he doesn't know what is wrong with the unit but the belt again needed to be replaced. After the belt was placed a second time, it did the same thing. Danby keeps telling me the technician said it was working. IT IS NOT WORKING. I just want a working dryer. The customer service is absolutely useless. It takes days to hear back and I have been waiting months to have a working dryer.

Freezer stopped working after approximately 60 days I purchased a Danby upright freezer from a local appliance shop on 3/27. The appliance quit working around May 26/ 2020. I reached out to the local appliance shop and they could not find any appliance repair persons who comes to my area. A week later they told me I needed to reach out to Danby. I contacted Danby on 6/5 I spoke with *** in customer service, she asked me to try a hard reset, (unplug the device for 5 minutes and then plug it back in) if this didn't work they wanted me to send pictures of the installation, and a copy of the sales receipt. I received an email with a case number (***) on 6/8 and I responded with pictures of the receipt and pictures of the installation. I also explained the hard reset did not work. I have responded to the original email (as per their instructions) on 6/17, 6/24 and attempted to call on 6/26 asking about the status. I have not received an update. I explained to the customer service representative that I had ordered a side of beef in April and it will be ready the first week of July, I need the freezer fixed before it arrives. When I called on 6/26 the message said Due to the Corona Virus they are no longer accepting phone calls. No on has responded to my emails.

Within four months of purchase, my Danby dehumidifier leaked, froze at the back grille, and had a nonfunctional flotation ball fullness indicator. On June 20, I purchased a Danby dehumidifier from Bloom Bros. Supply in Chesterland, Ohio. It was purchased along with a washer and dryer; the total order was paid for with my Visa card. Within four months of purchase, the dehumidifier leaked from the bottom of the unit, froze up at the back grille, and had a flotation ball fullness indicator malfunction. The unit's Model number is ***, and its serial number is ***. I reported the problem to Bloom Bros. Supply, and they directed me to take the unit to A Complete Appliance Service at 4735 Richmond Rd. in Warrensville Heights, Ohio to perform warranty-covered repairs. When I took the dehumidifier there, the man behind the counter informed me that for $50 they would examine the unit for repairs. However, he told me that they probably could not obtain parts for the unit nor guarantee that they could successfully repair it. He suggested that I contact Bloom Bros. Supply for a resolution to the problem. I contacted Bloom Bros., and they told me that I had to contact Danby so that they, Danby, could send Bloom Bros. an authorization to provide either a new unit or refund. I contacted Danby by phone, but the wait to speak with someone was endless. The automated reply directed me to the email address Danby.com/support. The site offered no clear complaint box except something called "Pissed Consumer." I filled this out, and have yet to hear anything. With this type of runaround, I decided to contact the ComplaintsBoard.com for their help. I would prefer to receive a refund of $259 for the unit, the price Bloom Bros. Supply charged me for the dehumidifier, but I will accept a new unit.

Very poor customer service in regards to repairing a wine cooler I purchased a Danby Silhouette Renoir Wine Cooler, August . Shortly after purchasing it it started to leak water into each individual wine bottle holder, ruining all the labels on the wine bottles. It then pooled into the bottom of the wine cooler then out onto my floor. I Contacted Danby and they sent out two different repair people on different dates and neither of them knew how to fix the unit. After months emails, and telephone calls to Danby they decided to replace the unit. I finally got the new unit November 30. Four months later the replacement unit started leaking. It dripped from the top all the way down the glass into the bottom of the unit and again out onto my floor. I have been in contact with Danby numerous times again by email and telephone. They told me to contact Platinum repars, which I did and a repair man came out to look at it. He had no idea how to fix it and never even responded to danby on what to do about it. I then had to contact Danby again to see what their plan was going to be. They told me they would send out another repair person to look at it. I told Danby service department that I want to speak to someone higher up like a manager. The woman refused to let me. I got mad and told her I had a right to speak to someone higher up than her because I have been getting such a run around. She told me it is against their prototcol. Since purchasing the original unit in August and getting the second unit in Novemeber they have both not work longer than they have worked. This unit was about $6,000.00. My case number with Danby is #***. Danby has multiple different people working in their service department so every time I call they have to look up my information, read up the details, they all seem to agree this is rediculous that I keep getting the run around. They all tell me they will personally see to this getting resolved and will get back to me. No one ever does. I am beyond frustrated that I have had 2 different units in 9 months and over half of that time it has not worked.

Purchased a Danby Home Herb Grower *** in February from *** Westfield, NJ. It has been problematic since purchase. Danby Home Herb Grower, ***. Paid $740 by check on February 6, *** Westfield, NJ, purchase order # *** dated January 24, sales person was ***. Appliance has been problematic since purchase and currently is not working. Numerous emails and phone calls to Danby (this is not *** problem) at [protected] has not provided a resolution to this dysfunctioning appliance. I have provided them with photos of the unit and sales order. Here is my latest email of today: "It's been eleven months since my last email to Danby and no response back from you. My home cultivator has worked for the most part since then, and I have been able to reset it whenever it started blinking the "45:85, 0:00" codes. However, for the last four days, it is not working and again showing the "45:85, 0:00" on the control panel. I am not able to get it to work. I have (several times) powered it off, shut circuit breaker off, pulled it out and unplugged it. Nothing gets it to work again. This home cultivator has been a problem since I bought it in early 2019. The motor seems to properly function, but the control panel in the front that regulates time set, time on, time off and running cycle does not. I'm sure I am not the only customer experiencing this continued problem, or you provided a lemon to me. I am requesting a phone call from a Danby manager or someone who is knowledgeable about this appliance. What is Danby going to do about it?" And from February 28: "It's been almost a month, and no reply back from Danby. Is this really how you treat your customers? Not according to your Danby Smart Move booklet which states: "...and you can feel secure knowing that our problem-solving team in North America is always just a phone call or email away." I haven't been back in touch because I was awaiting your reply but now you are trying my patience. Since I last emailed you, the unit seems to have reset itself somewhat. It is going on and off at the set times, but I don't believe the running cycle programming is properly working. It did not turn off after seven days. I have just set it to two days to test it again. I request your feedback on the problem I experienced, e.g. have other units had the same issue, what does the 45:85 on the control panel mean, does this product reset itself, should I be worried about an electrical fire. Most importantly, what do you intend to do if the running cycle is still not working. Since I documented this problem while the unit was under warranty, I trust this warranty will be honored should problems with this unit continue." And from February 4: "Please let me know what Danby has decided to do about this defective control panel on my unit, e.g. replace entire unit or send repairman to fix it? It is really acting strange -- cannot program it like I was able to before, zeros & 45:85 still showing up, able to sometimes turn lights on and off by pushing the buttons, other times I cannot. I have herbs growing in it which is why I am manually turning lights on in the morning and off at bedtime. Last night, I turned the lights off before I went to bed since they did not turn off automatically as I had programmed. This morning, the lights were on. I am nervous that this unit could have an electrical problem and be a fire hazard. Awaiting your quick answer."