Lily Ann Cabinets
Reviews and Complaints

I wanna start by saying that the Lily Ann Cabinets are pretty good quality. They look real nice in my kitchen, and I can see they will last for quite a while. Saying that though, I did have some problems with my order taking a bit too long to arrive. Like, I waited for about two months for everything to get to me, and that's just crazy long. It was really frustrating because I wanted to get everything set up quickly. And to make it worse, I got most of my order in, but two cabinets were missing, and one of them was broken! What the heck, you know? Like, isn't that just my luck?

Another thing I gotta mention is how confusing their website is. When I was trying to choose which style of cabinet to get, I saw that one of them was on backorder, and the other wasn't, so I naturally went for the one that was available. But then after I placed my order, turns out that even with that one, some of the cabinets were on backorder. Like, why are they making it so confusing to order? And what really bugged me was the fact that their website doesn't update in real time. So like, how am I supposed to know when I'm actually going to get all of my stuff?

But I do have to give props to the ladies at Lily Ann. They were very helpful and nice to me throughout the whole ordeal. I know it's not their fault that their website is messed up, but still, it's something that needs to be fixed ASAP. Overall, I do really like the cabinets, but I would only recommend getting them if you have a lot of time to spare and are okay with a little confusion here and there.

Website not good. Me want bathroom cabinets but hard to find trim and fillers. Found them in kitchen cabinets section which is not good. They should have everything in one place. Also, the online code "thanks" not work at 9:30 pm Pacific time. No way to use my customer credit unless you know secret drop down. Hans help me manually save order and email it to me so I could pay. Online shopping supposed to be easy, not hard. Fix it, Lily Ann Cabinets!

As a family that suffered from flooding during Hurricane Harvey, we had to replace our kitchen cabinets. It was an arduous task that took us to different outlets, both online and offline. After much searching, we settled on Lily Ann Cabinets. At first, everything seemed fine, but as we moved along with the installation process, we encountered some significant issues.

Firstly, we didn't receive our MAIN upper corner cabinet, which was vital to completing our project. Unfortunately, getting help wasn't easy initially, but persistence paid off, and we eventually received a phone call and the item was shipped out. When we finally received our cabinet, it was distressing to find that the hinge hole cut out in the glass door didn't match up with the hinge holes in the cabinet. However, we finally got the right product, which was a relief.

Lastly, we ordered the kickboard to add the final touch to our kitchen, but when it arrived, it was a letdown. The kickboard looked cheaply made, and there were numerous defects such as uneven color and scratches. We decided to make do with what we had, not wanting to subject ourselves to another excruciating experience of requesting a replacement.

Despite the issues we encountered with Lily Ann Cabinets, we are done with our project and can finally enjoy our new kitchen. While we could have done without the setbacks, we are grateful for the help we received when we reached out for help. In conclusion, we would only recommend Lily Ann Cabinets with a disclaimer to be prepared to encounter some hiccups along the way.

I ain't too sure if I'd go with Lily Ann Cabinets for my next remodel, buddy. They promised me that they'd ship my order within 1-14 days, but it took a whopping 21 days to get to me. And get this, they shipped the wrong cabinet! Instead of the sink base that I ordered, they sent me a microwave base. Ain't that a pickle?

So, I reached out to their customer service and they did own up to their mistake. But, here's the kicker, it's been over a week and I still ain't heard a peep from them. I tried to reach back out to them multiple times, but it seems like they're ghosting me or something. Now, my whole remodel project is running behind schedule, man. It's been almost a month since I placed my order and my contractors are getting real tired of waiting for that last cabinet. I don't blame them, it's a real buzzkill.

Anyway, if we set aside all the shipping and customer service fiascos, I gotta say that these cabinets are pretty darn good. They look fantastic and are well-constructed. If only I could get my last cabinet, I reckon this review could've been a solid 4 or 5 stars, hombre.

I got me some cabinets from Lily Ann Cabinets and I gots to say, I ain't too happy with the quality of what came in. I ordered the same ones as my neighbor and they looked way better than what I got. The hinges on the doors were weak and didn't seem as sturdy as what my neighbor had. When I was putting them together, it was all wonky and didn't match up with the assembly video or what my neighbor had going on. The tongue and groove didn't line up right, so I had to use a piece of wood and my trusty hammer to get it together. The back of the base cabinets wasn't even tongue and groove like the video showed either. And get this: one of the cabinets had a broke grove that was glued back together. That fell apart during assembly, so I had to nail the side to the back to keep it together. Most of the base cabinets were a hassle to put together, not like they should have been. I just hope when I get the granite top installed that it'll cover up all these defects. I'm not too happy with the final product, to be real with you. Larry W. Johnson out.

Some of them dang hinge things are like the old style, and some are all fancy new. Ya know what I mean? We had them cabinets put together for us, but they messed up the hingin' somehow and we can't just flip them over 'cause the hinge don't go that far. And to top it off, one of the cabinets the sales guy forgot to put on our layout. But he was real nice about it and got it shipped out faster than a prairie fire.

Now, we had a heapin' helpin' of problems with our orders, but overall I gotta say I'm happy with the outcome. Them doors were shipped without them hinge things and them pullout dealies were without the rails. But the one fella who helped us out with the layout messed up on the trim calculation. But all in all, I'll have myself a fancy pants, pretty as a picture kitchen in no time. And it didn't even cost me half as much as them big shot remodeling companies or fancy stores with their big ol' price tags. The quality and price for these cabinets is worth every penny!

So, we got our cabinets from Lily Ann Cabinets website in May 2020. It took about 3 weeks to receive our cabinets which wasn't bad considering the ongoing COVID-19. We ordered the Charleston Saddle color, and for the price we paid, the quality was very good.

But we've been dealing with a color problem for over 2 months now. Our 10 cabinets came with 4 different Purchase Order (PO) numbers, and each PO is a slightly different color. We can spot the 1 who's significantly darker than the other 3. We've reached out to Lily Ann Cabinets via email and phone at least 5 times, but so far, they haven't resolved our issues.

We did receive one new cabinet, which was nice, but we need three additional doors in order for them all to match. We've been waiting for over a month now for the correct stain color, and our project has been sitting in limbo.

Lily Ann Cabinets isn't very good about getting back to their customers quickly. We hope to hear from their Replacements Department soon because we need those matching cabinet doors pronto.

I heard about Lily Ann Cabinets from a bud and was completely thrilled to get high-quality cabinets at an affordable cost. My buddy's cabinets looked fabulous, so I figured I'd give it a try. Unfortunately, my experience was nothing like my friend's and wasn't worth the savings. It started off good, with decent customer service, but went totally downhill afterward.

I waited too long for responses, there was no internal communication regarding whom I was dealing with, the design came back incorrect, the automated response emails from Bill were HORRIBLE and sent at the wrong times. I waited more than three weeks for my cabinets, even after being told it would only take five days. Blame was put on the freight company (I don't give a hoot!). It held up the whole kitchen process and ended up costing me more money to my contractor. I could go on and on, but I won't.

I do, however, think Darryl was trying his darnedest. He did splendid designs, and he was cordial and helpful every time we spoke. I would not like to think he's the one at blame for this unfortunate experience. So while yes, their cabinets are nice, the not-so-timely delivery, lack of communication, and everything else made it an unpleasant experience.

The pantry cabinets are way too puny. What's worse, I gotta get a filler panel, which I didn't mind, hadn't the folks down at Lily Ann Cabinets said I wouldn't need one. I asked them straight up if I'd need a filler panel, and they said "nope". So now, I gotta shell out more cash for some rushed shipping. Oh, and don't get me started on the fridge surround. It's short 1/16 of a flippin' inch. And guess what? If I wanna send it back, I gotta pay for shipping. That's not a very chill move, Lily Ann. Adding to all this aggravation is the fact that the quality is measly - way lower than I thought it would be. Super cheesed off right now. By the way, the designer could have given me a heads up that the sink cabinet isn't big enough for a standard 33 inch sink. Yeah, I shoulda maybe done my own research, but I'm not an expert in kitchen reno. I thought I was countin' on some pros here, but it seems like they didn't care enough to be honest with me.

Hey there!

So, I gotta say, I wasn't too impressed with my recent experience with Lily Ann Cabinets. I worked with a design consultant on my order and, to be honest, I was pretty disappointed to find that some of the things we discussed ended up not being included on my original order. Now, I'll admit, I didn't catch it right away because there were so many items to begin with. But when I went back to order the missing pieces, I was hit with a whopping $150 shipping fee for supplies that were only worth about $250. Ouch.

To make matters worse, the design consultant I had been working with was no longer with the company, so I was left to fend for myself when it came to resolving the issue. On top of all that, I had to fix three slide-out drawer brackets that were busted upon arrival. I could have called and complained, and maybe even had Lily Ann send out a new cabinet base, but I figured I'd save them some money by fixing them myself. And yet I was still charged $150 in shipping costs, even after giving them a whopping $5,000 worth of business and fixing their mistake on my own.

Now, to be fair, Lily Ann did eventually send me the missing cabinet shelves at no extra charge. But why couldn't they just package everything together and ship it out to me all at once? Seems like a no-brainer to me.

Overall, I don't think I'll be doing business with Lily Ann again anytime soon. The shipping fees alone were pretty steep, let alone the added frustration of broken pieces and missing items. Here's hoping they can work on improving their customer service experience for future customers.