Paradise Spas & Outdoor Living Wellness Enthusiasts Reviews and Complaints

Latest Reviews and Complaints

Michelle VanSlate of Spring, US

Verified customer

New review

Featured review

Took my money, won't deliver the hot tub

We purchased our hot tub at an expo on 1.25.25, then we moved into our house and got the concrete poured the first week in March. It was then that I started calling Paradise Spas for delivery. It is now April 14th, and I CANNOT get anyone to give me a delivery date. I have called multiple times per week, and no one ever calls me back. Today, I asked for a...

Read full review

G. Rolfson

Verified customer

I bought a spa from Paradise Spas & Outdoor Living on 03/21/2022 for $13,148.32

I bought a spa from Paradise Spas & Outdoor Living on 03/21/2022 for $13,148.32. The company didn't follow through on their commitment to upgrade the spa top lift for an additional charge of $599. They also failed to provide accurate information during the sales process, and there was miscommunication on delivery. When the spa was delivered, it was missing parts and the contracted delivery service wanted additional fees. We've been waiting for almost 3 months for the lift cover that fits, and we've been promised delivery and installation on at least 3 occasions. We've spoken to several different levels of sales reps, management, and warehouse reps, but everyone promises something different and says they'll resolve our problem. One manager said he had a lift cover in stock, but we would have to drain the water for installation. Another salesman said our spa didn't have a drain plug, and we needed to purchase a pump to remove the water. We used the free sample kit of chemicals for the water before finding out it needed to be drained. It's been frustrating dealing with the company, and we're still waiting for a resolution.

Read full complaint

Hide full review

How responsive is Paradise Spas & Outdoor Living's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Filter reviews by rating

1.0

1 review

0 review

1 review

Sort by:

Looks like Paradise Spas & Outdoor Living has no reviews or complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint or review

Write a review Leave a complaint

Subscribe to receive notifications of all new customer feedback

Paradise Spas & Outdoor Living has received 1 complaints on ComplaintsBoard. The first reported case, I bought a spa from Paradise Spas & Outdoor Living on 03/21/2022 for $13,148.32, was published on Jun 8, 2023, and the most recent complaint, Took my money, won't deliver the hot tub, was posted on Apr 14, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉 Submit a complaint about Paradise Spas & Outdoor Living

Is Paradise Spas & Outdoor Living Legit?

Paradise Spas & Outdoor Living earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Paradise Spas & Outdoor Living highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Paradise Spas & Outdoor Living to understand what to expect from them.

Paradisespasoutdoors.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paradisespasoutdoors.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Paradisespasoutdoors.com you are considering visiting, which is associated with Paradise Spas & Outdoor Living, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

Paradisespasoutdoors.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The paradisespasoutdoors.com may offer a niche product or service that is only of interest to a smaller audience.
Paradise Spas & Outdoor Living protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Collect Your Trust Badge

Be recognized for outstanding customer service

Paradise Spas & Outdoor Living Contacts

Paradise Spas & Outdoor Living phone numbers

+1 (512) 614-4090

Click up if you have successfully reached Paradise Spas & Outdoor Living by calling +1 (512) 614-4090 phone number 0 0 users reported that they have successfully reached Paradise Spas & Outdoor Living by calling +1 (512) 614-4090 phone number Click down if you have unsuccessfully reached Paradise Spas & Outdoor Living by calling +1 (512) 614-4090 phone number 0 0 users reported that they have UNsuccessfully reached Paradise Spas & Outdoor Living by calling +1 (512) 614-4090 phone number

Paradise Spas & Outdoor Living address

11066 Pecan Park Blvd Ste A054, Cedar Park, Texas, 78613-1515, United States

Paradise Spas & Outdoor Living social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 23, 2026