We purchased our hot tub at an expo on 1.25.25, then we moved into our house and got the concrete poured the first week in March. It was then that I started calling Paradise Spas for delivery. It is now April 14th, and I CANNOT get anyone to give me a delivery date. I have called multiple times per week, and no one ever calls me back.
Today, I asked for a refund of my money, and they said, "All sales are final." Well, okay, all sales are final, but then a PRODUCT is typically given for a sale. They took our money, and we sat without a hot tub for four weeks. This was not just for fun; my husband had seven knee surgeries, and the doctor said it would be good therapy for him, so there is that, too.
BEWARE OF THIS COMPANY. I will update this review if and when I get the tub or my money back.
Recommendation: BEWARE OF THIS COMPANY.