CB Fast Food Chains Papa John's Complaints #62-81

Papa John's review: pizza

Patrick Nevins of Montgomery, US

Sep 30, 2019 7:28 pm UTC

Background: we stopped paying online because our card had been hacked from the Papa John's Website, but still enjoyed the pizza. Well, my wife, who had been sick all week, ordered a good amount of food and sent me, just out of work, over to pay and pick it up. I did so, but when I entered, the cashier asked: "will you be paying with card or cash." I responded with "card, " but she then informed me that card was impossible and that they could only accept cash. Our bank is USAA, in Texas, so grabbing cash was impractical. I asked if we could reverse the order and redo it, paying it online, but she informed me that "it could only be cash." Embarrassed, I had to cancel the order and walk out. Papa John's makes ok pizza, better than Dominos and Pizza Hut, but this embarrassed us enough to not come back. I am not angry at the store for the card readers dying; that happens, but would it have been so difficult to call the house at let her know cash was required, or to tell me immediately as I entered and not have my option offered and then canceled immediately after?

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Papa John's Contacts

Papa John's phone numbers

8800 600 0020

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Russia

+353 91 774 100

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Ireland

+357 77 777 760

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Cyprus

+90 444 7579

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Turkey

+973 17 506 070

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Bahrain

+86 108 329 7851

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China

+965 182 7272

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Kuwait

+82 15 778 080

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South Korea

+1 (242) 676-7272

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Bahamas

+591 341 7272

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Bolivia

+51 16 060 000

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Peru

(877) 547-7272

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Customer Care Team

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Papa John's emails

consumer_services@papajohns.com

100%
Confidence score: 100%

Support

rene_kesterson@papajohns.com

93%
Confidence score: 93%

Papa John's address

2002 Papa John's Blvd, Louisville, Kentucky, 40299, United States

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