Panera Bread review: Wait time and customer service.

Hello, I have been going to Panera Bread in a gateway located in Brooklyn. The wait time is over 20 minutes and the people who serve the food have nasty attitudes. The manager that was on duty didn't really care about my complaint and he allowed the young lady to be rude. I ordered the four cheesy pizza and I literally watched as this person took her time and then left it along the side after it came out of the oven. I believe she was overwhelmed but still that's no excuse. You guys need to be a little friendly to your customers. If we stop patronizing your restaurant where what would happen to your business, train your team and be a better manager. I wish I could have gotten the manager name. He was short light skin and bold. Concerned customer.