Panera Bread review: order pick up

Customer #[protected]. I have been getting 2 of the Tuesday Baker's Dozen packs every Tuesday for over 5 years. Used to call it in and then when the app came I order on line always for a 6:40AM pick up. But for the last 6-8 weeks I get there and it is not ready and I usually have to wait 10-30mins to finally get it. I really don't know what happened to this store (short employees, bad management) but it is now one of the worst run. Maybe they need a retraining class. I go to this one because its 1 mile from my work but I guess I need to find another company to get our bagels from.