CB Fast Food Chains Panera Bread Complaints #162-181

Panera Bread review: Object in soup

Panerror of Coral Springs, US

Apr 20, 2021 9:21 am UTC

Verified customer

Coral Springs restaurant - 2015 N. University Dr.
Order # 516408 04/19/2021
Bowl Vegetable Sprouted Grain Soup

NOTE: I attempted to use the Panera website contact form several times on several browsers and received error messages each time.

My husband bought the 10 Vegetable Soup, which he buys for me occasionally. When eating this particular order, I bit into an object that hurt my teeth. We saved it and brought it to the same location the next morning. The manager had no idea what it was and took a photograph of it, and also explained a previous incident he experienced at another Panera location regarding wood shavings in a soup product. Relatedly, my husband bought the same product a few weeks ago and later found out we received the wrong soup, which was replaced when staff was notified. I am disappointed in this product and regret the experience. Please respond with a proper means of rectifying this situation.

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Panera Bread phone numbers

+1 (855) 372-6372

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Customer Service

+1 (314) 984-1000

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Legal Department

+1 (312) 629-7219

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Media Contact

+1 (724) 650-5495

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+1 (303) 356-8374

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+1 (314) 984-2444

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panerabreadcustomercare@panerabread.com

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Panera Bread address

3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States

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