The complaint has been investigated and
resolved to the customer's satisfactionResolved Panera Bread — discrimination
resolved to the customer's satisfaction
I was employed by Panera Bread in Boardman and upon employment I was told of the dress code policy and diligently followed it so that I could get the job. Due to their no visible tattoo policy I was told I was allowed to cover the small tattoo on my wrist with a watch. Due to their no piercing policy I removed my nose stud. Their dress code states that you can only have two earrings per ear. I have stretched ears so I put flesh colored plugs in them and took the other two in each ear completely out. I was told, by the director, on the day I went in to watch videos about safety that I was okay as long as I definitely took out my nose piercing. She went into some speech about how I have a great personality but that the owner of the franchise wanted everyone to have the "girl next door" look, which I felt was an inappropriate remark. Who out there can define what the "girl next door" looks like? I would have felt much more comfortable just being told "hey, your piercing might fall in someone's soup, please remove it." I went in to train for my first day and the staff was great and very helpful, I loved the fast paced work and was picking everything up rather quickly in the sandwich line. After my shift was over, I went home with my spiffy new hat and a name tag. I was called the next morning and told that the director didn't feel that I fit the "Panera look" because of my ears. I am still very upset about this matter. I did everything I could to make sure I fit the said "look" and was still let go. NOWHERE in the policy does it say that gauged ears are not allowed. It only states that you can have two in each ear. Both of the director's own sisters work in management and the one has 6 holes in each ear and other employees cover tattoos with bandaids and watches. I also took notice that apparently people of other races do not qualify as "the girl next door" since not once have I seen, upon being employed or as a customer, any person of color working there. I sincerely hope that one day businesses will stop letting go or denying others a job because of appearance, because it's truly sad to see that discrimination still happens in 2011.