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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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S
4:58 pm EDT

Panda Express environment

On July 4th I went to panda express on my lunch break. I was sitting at a table and was eating my lunch. I was approached by a man and was verbally assaulted and the guy blocked me from getting out the booth. Every single employee sat and watched and offered no assistance. the guy demanded money and after giving him what I had one the of the employees then started to wash windows not even asking if I was ok. I asked her why they didn't offer help get a manager and she stated that this guy comes in here 2 to 3 times a week doing this to customers. I work for southwest airlines and many of southwest employees eat here since its right by our HDQ. I have notified my company of the situation so no one else will be in the situation I was in while inside the restaurant eating my lunch.. This particular place needs some sort of people that will help customers from verbal assualt and basically being robbed. this location was 9411 webb chapel dallas tx

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Pandaisngross
, US
Jul 30, 2017 10:46 pm EDT
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I'm sorry that happened to you but what about taking some responsibility for your own safety? Why did you give this man money? Why didn't you just say "no", "leave me alone", "let me pass or I'm calling the police". You just hand anyone money that asks you? If he threatened you then why didn't you call the police. I really hope you don't depend on strangers to get you through life.

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M
3:33 pm EDT
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Panda Express food

I have been coming to this Panda since it opened and almost every single time I have come through my order has either been wrong or they have been missing products. today I went through and thankfully I checked my bag knowing what to expect and was missing an entree, most times I get home before i figure it out. This is extremely frustrating, and when I let the employees know what happened they don't act like it matters. It's a waste if my time going through the drive thru only to have to get out of my. Are and have my order fixed, or to be at home and have to drive all the way back. I am very unsatisfied with this location!

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1:05 pm EDT
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Panda Express waiting on food at 10:16 am for 15 minutes

I am a regular customer at the Panda Express in store #866 in Visalia California.. i walk around 10:10 am .. there was only an assistant mang.. name liliana .. while approaching the ordering counter there was only fried rice, chowmein and orange chicken.. i order 2-2 item plates and 1 lg alacart of steam rice and chowmein.. i find it very disturbing that non of the entrees i eat were nowhere to be found- not even the steam rice was put in the warmer.. this store was so unprepared for opening hours.. what i don't understand that why i had to wait for all my food to be made for more than 15 min..when store is open.. most of the customers behind me had to wait to.. whats even worst your manager didnt even bother to apologize for the wait ...you would think id like to wait for my food .. well i dont .. especially when the store should be ready .. this is inexcusable .. i come in and paid a good amount of money for good quality, customer service and unfortunately i didnt get..

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M
7:38 pm EDT

Panda Express service

I just walked in to panda express #0738, I stood there waiting for 7 minutes for someone to help me, I can see at least 5 people in uniform standing and talking by the cashier.
when I finally get help, I ask the girl behind the counter if she had "Steamed brown rice" ... she replies " Jazmin rice"...
after she gets my order going I can see all those employees in uniform working with one guy trying to get his order right. mean while I can clearly see that all the food is going and replenishment are not coming from the cooks.
I ordered Terryiaki chicken and she tells me that there will be a wait so they can make some more, I said NOPE just give me what you have and put the sauce on the side. I knew what would happen if I would wait for chicken. it would not be till 30min. before I see my meal..
so now I move down to the cashier and wait there for a while till some kid comes and grabs first 3 meals and I tell him " Those are not mine, mine is only one meal" he said " we are just waiting for your chicken" I said, that it all ready has the chicken just waiting on the SAUCE.. after the girl told him to just give me my sauce the guy continues to load 2 meals that were not even mine! I said again "those are not mine, I ONLY HAVE ONE MEAL" he hands me my food in the bag side ways... I open my bag and I have all the juice from my meal all over the bag, no napkin no fork, not even a fortune cookie... and I still had to pay full price for getting the bottom of the chicken barrel . during this whole event all the workers were in a group having a good time and laughing... this was the worse service ever! it seem like everyone who walked in speaking Spanish were served with excellence. I and an other guy who look like a hipster, did not get the same treatment. For example the guy was standing near me ready to order and a Hispanic lady walked in right before him and began to talk to the server in Spanish . the server stopped working on my order and finish with hers... BAD BUSINESS !

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S
12:16 pm EDT

Panda Express menu not as expected

I ordered for the 1st time online for pick up at the Flower Mound, TX location off Flower Mound Rd. I ordered the Honey Walnut Shrimp with Chow Mein. Got to the restaurant, and had to wait for them to prepare it. Got back to the office, and I only had 3 shrimps, and 1 walnut. Nothing like I expected. Not worth $9.00... very disappointed. :( Not sure if this is what you get, or if this was truly a mess up by the staff?

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C
5:31 pm EDT

Panda Express food

The drive through has chairs in front of it so it can't be used when things get hectic. The drive thru service is horrible. I usually end up with old food or small portions. I visit this place at least twice a week.. I love this place but I am becoming more dissatisfied with them and their service.. Alot of the staff is young, rude and clueless to what's going on...Today was it for me.. I received some of the oldest rice i have ever received.. The time was 12:45 today's date is June 13, 2017.Also they are always running out of food you always have to wait and they don't even offer a cup of water while you wait.

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Update by Cee Dee Hamp
Jun 13, 2017 5:56 pm EDT

You always end up waiting on your food.. And they don't even offer a cup of water while you wait.. The staff is young, rude and clueless to what's going on. I always end up with old and small portions of food whenever I use the drive thru. Today was the worst.. They rice was so old and dried up. I was so mad I could spit 🔥. Retrain all staff.. 😡😡

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Z
5:15 pm EDT

Panda Express server

I would like to make a complaint about Kassiah at the Bonney Lake Panda Express. She has been very rude every time I have came to this Panda Express which has been several times, she talks about me to other co-workers in a rude way & is very lazy. She never greets us with a hello, it is always a "what do you want" & rolled her eyes at us today when we ask to get sweet & sour sauce with our spring rolls...which sweet & sour sauce is supposed to come with them, we shouldn't have to her ask to get more & she should have had no hesitation when we ask her, it is her job. She just always treats me in a rude way, rolls her eyes, attitude & never wants to help. She makes me not want to go to Panda Express anymore, I always think she is going to be nice & she was just having a bad day, but no, she is this rude way every time I come.

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10:52 pm EDT

Panda Express overall customer service

You're Panda Express location at Gilbert and University in Mesa, Arizona has displayed the WORST customer service possible.
"John" was the manager on duty who HUNG UP on me when i called in to complain.
July 11, 2017, about 7:45pm til 8pm.
My roommate, my daughter and I order food for the girl behind the food counter. I asked her for two bowls of white rice and teriyaki chicken, which she accidentally (and rather quickly) scooped up Orange chicken. She had already moved onto my roommate's order before i could tell her to stop. Before we paid for our meal, i handed ONE bowl back to the girl and told her that i didnt want the Orange chicken, that i had asked for teriyaki chicken because my kid wont eat it. She tells me that she can't take food back, but she'll put the teriyaki on a plate on the side. No problem. Until i looked at the receipt, and noticed she had charged me for the extra side of chicken! So i got her attention and was simply pointing out the fact that she had charged me extra for her screw up, i wasnt asking for anything free or my money back. Instead of apologizing FIRST and then trying to solve the problem, she started arguing with me and said that she had asked me twice if the Orange chicken was what i wanted and continued to disagree with me when i told her no i didnt. I NEVER ORDER THE ORANGE CHICKEN BECAUSE MY DAUGHTER WONT EAT IT. As i start to walk away from the now-heated argument, this girl is raising her voice to YELL at me behind the register and across the dining room, still trying to convice me that I am in the wrong! I am furious! I pick up what food i DID want, threw it in one bowl because at this point I am not asking this girl for ANYTHING more, not even a to-go box to take the ENTIRE $30 order that was messed up and FULLY paid for by my roommate. As i am picking up food and gathering my things, the girl walks up to me and hands me $13.13 as a "refund" for the disgrace. I told her that i didnt ask for the money back and that all i was trying to do was point out her mistake, and that a simple "Gee I'm Sorry Maam" would have sufficed. Instead, she wants to argue and yell at customers and not take fault for her actions. As i FINALLY walk away and out, she asks if i am even going to finish eating what i left behind. Hah! Clean it up girlfriend! You got paid $10/hour today to mess up simple orders, you get paid $10/hr to clean up the orders! I left a short but nasty review on Google Maps for everyone to see, and sadly i am not the only one.
I called the store when i got home, and very calmly asked for the manager. "John" was the manager on duty, so i told him everything that had just happened not 10mins after i left the restaurant. HE HUNG UP THE PHONE ON ME.
I AM FED UP WITH THE LACK OF QUALITY CUSTOMER SERVICE. I AM NEVER GOING TO ANOTHER PANDA EXPRESS.

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R
12:32 am EDT

Panda Express food

Came in at 8:40 pm to get a three entree and a two entree. Basically, every time we go before I work at 9pm, this establishment has closed the whole back of kitchen. You get what's left and entirely nothing is fresh or close to correct portion. I'm tired of it. I'm a fast food manager at night who closes at 1am and 2 am on fri and sat. I must have food available up to closing time. I understand that things happen, but it's every time we go. The employees are rude at night and could care less. I'm switching to Brentwood now.

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1:19 am EDT

Panda Express manager and coworker.

Everytime I come into the store I see the Manager(blonde hair)touching all over her employee(young african male).After
Store hours I drove past and saw the two making out and touching each other. I'm sure if you watch store videos you will see. I haven't seen her in a few months. Not sure if she got fired, just making sure the GM and company knows.

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M
6:49 pm EDT
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Panda Express customer service

I am (was) a regular customer, likely no more. Today, I went through the drive-thru instead of walking in (which I normally do). I waited over 10 minutes in line before giving my order. After another 5 minutes, I was then was given a bag with two bowls and a small container. When I tried to say this is not what I ordered, the girl at the window (Olyvya) rolled her eyes and said: "We made a mistake, but you get the same amount of stuff." As I tried to respond, she shut the window and walked away. I honked my horn and asked her for my correct order, she proceeded to say "everything's in there, " and did not offer to comply with my request as a paying customer. I asked her if the manager was in, she said "no." I asked her name, then said this was "unacceptable, and I will speak with the manager." She again rolled her eyes and raised her voice, "yea, well he's not here, thank you!" I drove away immediately, after such disrespect from this young woman. I am 55 years old, and this has to be one of the most atrocious experiences I've ever had or witnessed, and I was a regular customer! When I got home, I discovered missing items-as I knew I paid for food I did not get, not to mention that grease was leaking all over the inside of the bag and got on my clothes. I called the store and the same employee (Olyvya) answered. I asked for the manager, she stated "not in." I proceeded to ask when he would be in (of course NOT identifying myself as the customer from the drive-thru) and she replied, "not today." I asked "when will he be in?" She then became silent for several seconds, then stated tomorrow at noon." Two things: 1. I payed for items I did not receive, and 2. I was treated in a rude, dismissive way, that basically spoke volumes that this store does not care whether or not they serve their customers and offend them. In an age of social media, this is incredibly naive in a field where competition is heavy. I am willing to speak via phone call, but if that does not happen, I will never patronize this business again, and share this experience with everyone.

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10:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Panda Express - very bad service, quality of food

We go 3 to 4 times a week and every time we go there playing goofing around when your waiting for them to take your order sometimes your waiting on drive thru and the are talking bad words thru the speaker that's very unrespectful for us that were customers last night we went and the lady Samantha R.. at Watson buckeye az panda express we wore at the drive...

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6:06 pm EDT
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Panda Express payment not received

The date of the incident was 5/9/2017 at around 3:00PM
There is a sign at Panda Express that says somewhere around that if a customer does not receive a receipt, then the meal is on them. I went to order a plate with fried rice and white rice. My items were orange chicken, kung pao chicken and string bean chicken. I gave the man a 50 dollar bill and he gave me his change. When he walked away I said "HA!" and told him that he did not give me my receipt and needed to give me my money back. Even the customer next to me said he walked away and another customer who was sitting at the restaurant saw the entire thing. The worker said that he did give me my receipt and that it did not count and that he would not give me my money back. When I asked if he would give me my money back he said no. So he did not comply with the sign that was clearly on the register.

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J
4:30 pm EDT

Panda Express food service

I ordered 2 entree to go. Found hair. Last time I ate here I found hair and complained and the filed a complaint with their corporate office. No one was wearing hairnets, the service was rude. I waited a long time before returning. Decided to go back today. This time all were wearing hats, but still found a short, hair inside the to- go container on the rim. I didn't bother mentioning it to the staff. I would like to suggest that employees wear hairnets in addition to hats.

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K
3:08 am EDT

Panda Express service

04/23/2017
I went in before work trying to get a 3 plate meal, in the process of giving my order a lady interrupted the person who was previously taking my order and proceeded to argue with the person taking my order. I was trying to get the Mongolian beef, fire chicken and orange chicken. Instead of them making a new order assuming I wanted just the chicken order someone inside scooped out the Mongolian beef and just replaced it with the fire chicken. When I got to work I only had a 2 plate meal even though I was charged for the 3 meal plate. I would just like to get the order corrected.

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10:46 am EDT

Panda Express unauthorized charge/employee behavior/food just sitting out

Last week, my 12 year old daughter and I went to the Maricopa Panda Express. We ordered (4) 2-entree plates. They were running low on several items that we ordered, so we had to wait a bit to get fresh food. This was not a problem. The 1st problem was that, while we were waiting on the food to cook, the employee had already put all the other food in boxes. The food sat on the counter for another, almost, 10 minutes. Meanwhile, other employees shoved our boxes back & forth all over the counter, serving other customers. Once we were able to pay for the food, I asked the employee to run 2 cards, one for half of the bill and the other for the other half. She first told me that wasn't allowed. Then she laughed and said nevermind, she could do it. Each card should have been run just over $15. She ended up charging more to the 1st card, causing an overdraft (meaning an extra $30 bank fee) to my friend's debit card. He had a certain amount ready and was charged over that amount. She got a manager to try to fix the problem without even telling me what was going on. The manager said there was nothing he could do about the card. The employee then caught an attitude and said she would just pay for it then she walked away. I told the manager I was upset about what was going on, but needed to make sure the employee was not going to pay out of her own pocket, as the charge was an honest mistake. The manager reassured me that the employee would not have to pay. I thought it was all settled, but as we STILL stood there, waiting for our food, I asked the same employee if we could get Teriyaki sauce for our Teriyaki chicken. She was putting other sauces and fortune cookies in the bag and apparently got pissed when I asked because she threw everything in the bag, INCLUDING OUR FOOD BOXES, literally dropped the bag of food across the counter to my 12 year daughter, and walked away. I tried asking her if she was okay and telling her everything was fine, but again, she caught a bad attitude and walked away after a snobby remark. So... not only did I have to put up with all of that... Our food was cold and disgusting by the time we got home. What a waste of money!

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2:46 am EDT

Panda Express fried rice

Yesterday I ordered Orange Chicken, Fried Rice, and Honey Walnust Shrimp to go from the Panda Express in Clinton, Maryland. Once i got home to and began to eat I noticed brown specks in my rice. Before jumping to conclusion, I picked up a speck to see what it was and smushed it with a paper towel which is when i concluded that it had to be mice droppings in the fried rice.

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6:15 pm EDT

Panda Express health code violations and horrible service.

I waited 20 minutes at dinner time for them to have food on the line. While waiting I saw the cashier handling money and still working the line without washing her hands. No one was wearing gloves, the other line worker repeatedly was touching dirty dishes in the sink, hands in her pockets, touching her face, and also did not wash her hands. There was no one in line, and I waited for fried rice and chow mein. 20 Minutes later, I was skipped over by employees twice, both of which did not remember me from the last 20 minutes. They asked "What are you waiting on?" I replied the noodles that they just put on the line, their response was " oh ok, " and they turned around and walked off. The manager Donnie, did not care, when I asked for the corporate number, he said here is the only number we give out, which was just a rate your experience survey. No one cared, no one was observing health code. This location is revolting and should be shut down for health code violations. Even the cooks did not wear gloves when handling the food and they were not washing their hands in between tasks either.

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8:59 pm EDT

Panda Express orange chicken

Tonight I purchased four plates of food for my family on my way home from work. We all opened our food and were extremely disappointed. The chicken that was given to us was so burnt and had barely any sauce on it to even cover the burnt taste. Forty dollars is a lot to pay for us for a meal that was inedible. I will attach pictures we took of the chicken.

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10:19 am EDT

Panda Express raw chicken

I went to the Panda Express on the UNCC campus and I came home to see that my teriyaki chicken was raw. The workers smothered the chicken in sauce so it wouldn't be noticeable. I spent $7 on this meal to not be able to eat it. I am worried that the chicken contaminated the knife and cutting board. This location is very popular and it was a potential for a lot of people to get sick.

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Panda Express contacts

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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