Palliser Furniture Upholstery’s earns a 1.7-star rating from 1 reviews and 31 complaints, showing that the majority of furniture buyers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor quality of fabric
Around three years ago I bought a set of Home Theater Reclining Furniture CORTEZ II, the top of their catalog as furniture with a kind of lining that the seller said it was the best of the best. After three years the linig are completely destroyed and PALLISER doesn't want to recognize nothing as per the seller here in Maracaibo, Venezuela, SAWASDEE. PALLISER doesn't want too recognize nothing and I really recommend to not buy this brand of furniture, they are not honest and serious. And the products are very poor quality products. I WILL SEND THE PICTURES IN OTHER MAIL!
sectional
I have a 3700.00 sectional bought from parks furniture. This couch is six months old and hardly gets any use.I weigh 200lbs. The one cushion is already disfigured.Another dealer of theirs, had told me they have had problems with their foam in the past. Palliser refuses to do anything for me. So I guess these have no warranty whatsoever. They said to read the small print, the retailer is totally responsible for the warranty. Well parks furniture will not do anything either.
lets retailers bully the smaller stores
Please do not patronize this business. We shopped for a couch at the store on LeatherShoppes in Houston and were generally pleased with the experience. The sales representative told us that they would meet or beat competitors' prices. We went to another retailer and received a better price if we paid cash plus they offered free delivery. We called the sales representative at Leather Shoppes and let him know about the other quote we received. He asked which retailer we had gone to and sadly we were honest with him. Later he called us to say he could match their price but we would still have to pay $149 in delivery charges. Before we could even get back to him with a decision we received notice from the other retailer that Leather Shoppes had called the distributor and the other retailer was forbidden to sell us that couch at any price and we must buy it from Leather Shoppes. I can assure you that will never happen. There are plenty of other couches out there and we plan to contact the a Texas Attorney General, as we feel this represents unfair trade practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
very poor quality
Very poor quality! I bought this recliner chair for $750 because it resembled the Stressless Lounger chairs. I was impressed by the comfort at first but within a year it started falling apart. One screw broke. This screw obviously holds the chair together and it was impossible to remove and replace. Ever since then this chair has continued to squeek every time it is used. Recently the round circle that allows this chair to swivel broke also. I am only 185 pounds and not a heavy person or someone who is hard on furniture. I will soon be replacing this chair and will never use this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
broken chair
Ongoing 6 year issue of the same Palliser Furniture part of the recliner breaking over and over and over. This is the 4th time is needs repair for the exact same Palliser Furniture recliner.
I have been in contact with Palliser Furniture customer service for months and they are not resolving the issue and have not returned my correspondence in over 6 weeks.
Palliser Furniture needs much better customer service.
Palliser Furniture Winnipeg Canada is a company owned by Art Defehr
Palliser Furniture is a family-owned home furnishings manufacturer based in Winnipeg, Manitoba, Canada. Palliser employs approximately 3, 000 people in facilities in Canada, the United States, Mexico and Indonesia.
The company was established in 1944 by Abram Albert DeFehr, a Russian born immigrant to Canada.[1] Palliser manufactures all types of upholstery, stationary, motion, recliners, home theatre, and chairs in leather/vinyl and exclusive fabrics in one of its six factories in North America. Palliser's President & CEO is Art Defehr.
This issue was resolved by Palliser Customer Service after I created a Facebook page that documented this problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality/durability
Purchased a Palliser "Vegas" home theatre set consisting of 3 recliners and 2 "wedges" in May 2007. In 2011 the centre armless recliner developed a rip where the horizontal seat cushion met with the vertical side panel. Warranty coverage under the 5 year leather covering warranty was denied because it was deemed that the split was in the artificial material on the vertical sides, not the leather. I enquired about having the unit re-covered only to find that the cost of the repairs would exceed the original purchase price.
Now (January 2013) the D-ring handle for the reclining mechanism on the centre unit has come off in my hands.
I purchased the unit at Sears and it appears they no longer sell it and Palliser no longer makes it.
I spent nearly $3500 total and I am not happy.
terrible service, wrong product, missing parts
. I ordered a Wynona Sectional, Ottoman/Table, and End Table w/ Cushion on 5/31/12. The sectional arrived in about 6 weeks, which was the only acceptable thing that has happened during this process. The sofa arrived missing the ottoman cushion, 2 different types of feet, and bent threads where the feet attach. I followed up several times to no avail. Finally, I was able to reach out to a manager at Palliser which generated a phone call from Tom Schuckert (Our local rep)…but only after several ignored emails, voicemail messages, and messages left at his office. He offered me 10% off and informed me the end table doesn’t have the option for wooden feet. He then sent me metal feet to replace all the wooden feet on the remainder of the furniture. I hate that I had to settle for metal feet, I wanted wooden. If this wasn’t available, I would have picked a different couch. Now, I’m stuck with what you force fed me because of the clear lack of follow up. To further my aggravation, I have been trying to get my ottoman cushion now for nearly 6 months! The first package that arrived was (2) end table cushions…they didn’t even have the covers on them…yah…just 2 blocks of foam. Then, the second package arrives and it is a slightly larger block of foam…still not the correct one. What the…? I just want my money back and your company can come get the couch. I am done.
To add insult to injury, we are a Palliser retailer. I will be no longer able to speak highly about your products in my show room.
warranty and poor products
We spent over $2500 on a Palliser Theater Dual Chaise Leather Sofa. The leather was sold as top quality and the price reflected it. After 2 years the leather ripped in several places. The sofa was under a 5 year warranty. We contacted the retailer to enforce it. It took 6 months for Palliser to give them a response and they said we abused the sofa. The sofa was only sat on by 2 adults, no children and no pets. How a quality leather sofa can wear and split from two adults sitting on it is impossible. They make their products in Mexico.
Run, from their products. I wish I had read all the complaints about them before I made a purchase. Don't make the same mistake we did. It might look good in the showroom but wait til you get it home.
We bought to Palliser power chairs with phoenix stone upholstery I thought when I was buying Palliser it would be top quality
The upholstery starting shredding on the chairs, so last year Pallier supplied the material for the back, seat and top of the arms and we paid to have it upholstered. Now we just got home from Florida and I look at the chairs and the one chair the material is all shredding on the front of the chair which we wouldn't provide material to do last year. Our house temperature during the winter is 65 degrees and our son lives in the side of the house, so is always room temperature never cold to affect the material.
Also we have had to replace power mechanism on one of the chairs again at our cost
Ellen Fisher email elronfish@hotmail.com
poor quality
We have had 2 leather sofa/loveseat/recliner groups from Palliser in the last 10 years and were extremely pleased with the products. They were very well built, the leather was excellent and durable, never chafed or peeled or discoloured. This prompted us to purchase for the 3rd time a new leather sofa-recliner and recliner chair for our new house. The dealer (whom we had bought the previous 2 from) advised us that Palliser had moved their operations to Mexico, that they had not seen any of the latest products, but were confident that they would be of the same quality. Well, I'm here to tell you that the workmanship is substandard at best! The seams are crooked and uneven, the leather is stretched differently, and the cushions are of different heights. We are extremely disappointed in this furniture (paid $5200 for it) and no longer recommend this furniture to anyone. Palliser has lost a loyal repeat customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same problem. I had Palliser couches for years and the quality was great. My two new couches were made in Mexico, They have a green sticker with the Palliser name, hand written! The arms on the leather couch have developed bumps and the other couch already has a hole in the material after 5 months. The cushions are worn down. I wrote to Palliser and was told to contact the store where we purchased the couches.
I need help...
I searched several sites but can't find Canadian prices. All USA prices are showing to be cheaper. I am looking to purchase Palliser # 41451 HTS, so I went to Coulters Furniture in Windsor. I bought them and was charged for # 41451 but the info on the chairs is showing #41934 Axis
2 powered seats curved with LED lights, one acrylic table, silver/stainless cup holders and stainless feet. I was told it was all leather but it's actually Leather w/ vinyl match. Leather colour is (Mondo). I paid $2999.00 for them. I would like to know if I am being overcharged? Am I getting what I paid for?
I contacted Palliser and got this response...As for the label of product attached - This tells me that the Home Theater seat was made with Roma Grade 1000 leather with a PVC match. If the store told you it was ALL Leather, please contact the store and discuss this concern with them.
As for your pricing email, we do not have MSRP or Manufacture Suggested Retail Pricing. We only sell our product wholesale to dealers and they set their own retail prices based on the area market.
poor quality furniture
I also purchased a leather Palliser sofa, loveseat & armchair in 2008. When our set was delivered to us 12 weeks later, the seams on the arm of the sofa were also puckered. I immediately called the store that I purchased the set and a complaint was sent to Palliser. I was advised by Palliser that there was nothing they could do, (so much for their warranty). Needless to say I would never buy Palliser furniture again. Poor quality and expensive price tag, not to mention terrible customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
leather sofa
We placed an order for 5 special order leather pieces on 10 / 31 / 09. We were told delivery would be 6 - 12 weeks (12 / 5 / 09 - 1 / 23 / 10) . In january 2010, we received an email that there was a problem and estimated arrival was now moved to 2 / 24 / 10. Then we got an email that estimated delivery was moved to march 10, 2010. Yesterday we got another email that delivery is now estimated for 4 / 14 / 10, at which time we need to set up a delivery date. . . Which generally takes an additional 10 - 14 days. If we are lucky, we'll actually receive the palliser furniture by. . . Mother's day. We are in a new home with the main large living area completely void of furniture. If i had understood that i may wait 7+ months for furniture i would never have ordered from palliser. I'm totally disgusted with the whole process. I was informed by the company where we ordered our furniture that reason for the delay is a quality control issue with the leather maker. I would prefer to not get sub - quality leather, so i'm hopeful that once it is received there aren't any problems with it. But still, even if it is perfect leather. . . Waiting almost 7 months for something that we were told would come in 6 - 12 weeks is a bit unprofessional and i'm trying to figure out how to get the bad taste out of my mouth.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also told Palliser was equivalent to Natuzzi. This is so far from the truth.
Luis also made a point to call me vs putting it in an email that Palliser was horrible and they have had numerous complaints from customers that they were debating whether to keep their products.
I purchased a Palliser loveseat, and I’ve called the company over and over again spoke to the sales department and there’s Ed manager and got nowhere. The leather on the sofa sides and front are fake and it’s cracking and looks disgusting. Enclosed are photos. Worst experience I’ve ever had please have nothing to do with this company.
Awful experience. Sub quality product
À ce que je vois, “ plus ça change, ... plus c’est pareil “ années après années. Moi j’ai commandé début de novembre 2020 deux fauteuils Pallisser (+$5 000.00) et je ne les ai reçus qu’en Mai-2021 ! 6 mois ++! On se
fout du monde ! Aussi il y a une différence entre les deux car un des dossiers est à 180 degré et sur l’autre
le dossier au milieu a un angle à environ 150 degrés vers l’avant.
Une grosse anomalie est la position de la prise pour ajuster dossier et la partie pour les jambes. Trop vers
L’arrière et un peu plus elle serait dans notre dos. Elle devrait être avancée plus vers l’avant de 6 à 8 pouces afin de nous faciliter les ajustements. Encore plus, des gens intelligents et plus professionnels auraient
Sans doute mis 2 prises: 1 à droite pour le dossier et l’autre à gauche pour la palette des jambes. Après
tant d’années, il serait grand temps de vous ajuster. Guy M. Papillon
acheté 9/92017 livré 12/13/2017
Le cuir de l'appui tête est déjà usé usure vraiment prématuré que pouvez vous faire pour nous comment vous rejoindre J'ai deux fauteuils identiques
acheté chez ASHLEY qui a malheureusement fermé boutique
Gravel Roxane [protected] roxanegravel@hotmail.com
1126 gariépy prévost j0r1to québec Canada
In April 2018 we ordered a Palliser top grade leather sofa and love seat from the Furniture Gallery in Oshawa. They cost $5, 391.00
They arrived in 5 weeks and after 3 days we complained that the leather was badly wrinkled on the seats. We took photo's of them and gave them to the Furniture Gallery.
We told them that there was not enough stuffing in them to fill the leather seats. It gave the appearance of being old instead of new furniture.
They said the wrinkling was normal and was due to the leather stretching.
After a few weeks the seats began to sink in the middle, making it difficult to get up out of the hole, without using both hands pushing down on supported areas of the sofa and then being able to lift yourself up. I am not an over size guy and I weigh 190lbs. But find it difficult to get up.
After a lot of phone calls and emails the Furniture Gallery had a company come to the house and replace the stuffing in the sofa seats.This gave a slightly better appearance as it appeared a little thicker and made the wrinkles smaller, but after a day it was back to what it was like before.
With sitting in a hole with wrinkled leather on the seats when you got up. I again complained to the Furniture Gallery
It needs support under the middle of the seat stuffing and not just under the sides.
The sales lady at the Gallery said they could not do this as it is not designed like that.
She told me that Palliser did not cover all the cost of re-stuffing the seats and that the Gallery had to cover some of the cost. She did not believe there was anything else they could do for me.
My wants wants me to burn the furniture and go and get something from the Brick that is comfortable.
But $5, 000.00 is a lot to see just go up in flames.
I am still hoping that the Furniture Gallery will resolve the problem.
John Atherton
I bought a sectional custom order in May and the same thing is happening to my sofa. I have contacted the furniture store and someone is coming out to look at it. If I’m not satisfied with how they plan to solve the problem. I will be contacting a attorney. Will keep you updated. I spent almost $4, 000.00 and I ‘m not going to just get stuck with some raggedy furniture.
Wow! Am I glad I read these reviews! I will definitely NOT be buying Palliser. I'm in the market for a reclining sofa and loveseat, but I'll try another company. Thanks to all who took the time to write about your experiences.
Thanks everyone for your reviews. I went out today to get pricing on a palisser reclining sofa, loveseat, and chair worth over $5, 000.00, but after reading all of the bad reviews, I have decided to go with El Ran. According to many people that I have spoken to, they love the products they purchased from El Ran. The furniture is manufactured in Montreal from a family owned business. It has a lifetime warranty on the frame, mechanism, etc. Since it is family owned, they strive to make their customers happy. I am happy to support a Canadian company who did not move to Mexico just to absorb lower manufacturing cost and give back a product with shoddy material and labour.
Purchased 2 recliners from Sears Canada. 6 months into ownership and something is wrong with of the chairs. Horrible Customer Service. Customer service is everything! Palliser, with your customer service team I am sure Cary and Lorri are super proud of how you treat your customers. Of course being CEO and Vice President, I am sure they don't hear about stories of their customers who put faith and pride into a Canadian manufacture, (in my case anyway) only to find out that if you lose your SEARS receipt even after obtaining financial details from Sears and sending in the photo of the manufacturing sticker which clearly shows 6 months since it was made, you are S.O.L.! You see Sears these days don't want to put any effort into helping customers find a copy of a sales receipt, because Sears is now in the hands of liquidators. So I will say that I will no longer buy any furniture from Palliser and will tell as many people as possible how they really don't want customers. Shame shame. We bought 2 recliners BTW, just ask Trish Wilde of Palliser Customer Service. She knows the story. I certainly wouldn't be a proud CEO or Vice President if I knew that even one of my customers were unhappy. This is what happens when you grow too big Palliser, you lose focus on your clients.
We purchased a leather Palliser Providence set with a reclining sofa and a loveseat in early 2015. By the end of 2015, the ends of the sofa where we usually sit are FLAT. Foam padding is extremely insufficient, at this point feels non-existent. We are normal-sized, active people. Most days we only sit on our sofa for a few hours in the earning to watch TV. No reason for it to have gone so flat so fast. When we compare the sofa with the loveseat (which we rarely sit on), it's like night and day. Loveseat is puffy and comfortable, well-padded, sofa seats are hard and flat. Absolutely NOT WORTH what we paid for them! We are sorely disappointed with our Palliser products. Palliser must be trying to make up for the high cost of leather by cheaping out on the rest of the construction. A leather sofa is supposed to last a "lifetime, " but if we can ever afford to replace this one, we will, and NOT with a Palliser product!
Overview of Palliser Furniture Upholstery complaint handling
-
Palliser Furniture Upholstery Contacts
-
Palliser Furniture Upholstery phone numbers+1 (866) 444-0777+1 (866) 444-0777Click up if you have successfully reached Palliser Furniture Upholstery by calling +1 (866) 444-0777 phone number 0 0 users reported that they have successfully reached Palliser Furniture Upholstery by calling +1 (866) 444-0777 phone number Click down if you have unsuccessfully reached Palliser Furniture Upholstery by calling +1 (866) 444-0777 phone number 0 0 users reported that they have UNsuccessfully reached Palliser Furniture Upholstery by calling +1 (866) 444-0777 phone number
-
Palliser Furniture Upholstery emailsinfo@palliser.ca100%Confidence score: 100%Support
-
Palliser Furniture Upholstery address70 Lexington Park, Winnipeg, Manitoba, R2G4H2, Canada
-
Palliser Furniture Upholstery social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Recent comments about Palliser Furniture Upholstery company
Quality




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.