Palliser Furniture Upholstery
Reviews and Complaints

Around three years ago I bought a set of Home Theater Reclining Furniture CORTEZ II, the top of their catalog as furniture with a kind of lining that the seller said it was the best of the best. After three years the linig are completely destroyed and PALLISER doesn't want to recognize nothing as per the seller here in Maracaibo, Venezuela, SAWASDEE. PALLISER doesn't want too recognize nothing and I really recommend to not buy this brand of furniture, they are not honest and serious. And the products are very poor quality products. I WILL SEND THE PICTURES IN OTHER MAIL!

I have a 3700.00 sectional bought from parks furniture. This couch is six months old and hardly gets any use.I weigh 200lbs. The one cushion is already disfigured.Another dealer of theirs, had told me they have had problems with their foam in the past. Palliser refuses to do anything for me. So I guess these have no warranty whatsoever. They said to read the small print, the retailer is totally responsible for the warranty. Well parks furniture will not do anything either.

Please do not patronize this business. We shopped for a couch at the store on LeatherShoppes in Houston and were generally pleased with the experience. The sales representative told us that they would meet or beat competitors' prices. We went to another retailer and received a better price if we paid cash plus they offered free delivery. We called the sales representative at Leather Shoppes and let him know about the other quote we received. He asked which retailer we had gone to and sadly we were honest with him. Later he called us to say he could match their price but we would still have to pay $149 in delivery charges. Before we could even get back to him with a decision we received notice from the other retailer that Leather Shoppes had called the distributor and the other retailer was forbidden to sell us that couch at any price and we must buy it from Leather Shoppes. I can assure you that will never happen. There are plenty of other couches out there and we plan to contact the a Texas Attorney General, as we feel this represents unfair trade practices.

Very poor quality! I bought this recliner chair for $750 because it resembled the Stressless Lounger chairs. I was impressed by the comfort at first but within a year it started falling apart. One screw broke. This screw obviously holds the chair together and it was impossible to remove and replace. Ever since then this chair has continued to squeek every time it is used. Recently the round circle that allows this chair to swivel broke also. I am only 185 pounds and not a heavy person or someone who is hard on furniture. I will soon be replacing this chair and will never use this company again.

Ongoing 6 year issue of the same Palliser Furniture part of the recliner breaking over and over and over. This is the 4th time is needs repair for the exact same Palliser Furniture recliner.
I have been in contact with Palliser Furniture customer service for months and they are not resolving the issue and have not returned my correspondence in over 6 weeks.
Palliser Furniture needs much better customer service.
Palliser Furniture Winnipeg Canada is a company owned by Art Defehr
Palliser Furniture is a family-owned home furnishings manufacturer based in Winnipeg, Manitoba, Canada. Palliser employs approximately 3, 000 people in facilities in Canada, the United States, Mexico and Indonesia.

The company was established in 1944 by Abram Albert DeFehr, a Russian born immigrant to Canada.[1] Palliser manufactures all types of upholstery, stationary, motion, recliners, home theatre, and chairs in leather/vinyl and exclusive fabrics in one of its six factories in North America. Palliser's President & CEO is Art Defehr.

Purchased a Palliser "Vegas" home theatre set consisting of 3 recliners and 2 "wedges" in May 2007. In 2011 the centre armless recliner developed a rip where the horizontal seat cushion met with the vertical side panel. Warranty coverage under the 5 year leather covering warranty was denied because it was deemed that the split was in the artificial material on the vertical sides, not the leather. I enquired about having the unit re-covered only to find that the cost of the repairs would exceed the original purchase price.

Now (January 2013) the D-ring handle for the reclining mechanism on the centre unit has come off in my hands.

I purchased the unit at Sears and it appears they no longer sell it and Palliser no longer makes it.

I spent nearly $3500 total and I am not happy.

. I ordered a Wynona Sectional, Ottoman/Table, and End Table w/ Cushion on 5/31/12. The sectional arrived in about 6 weeks, which was the only acceptable thing that has happened during this process. The sofa arrived missing the ottoman cushion, 2 different types of feet, and bent threads where the feet attach. I followed up several times to no avail. Finally, I was able to reach out to a manager at Palliser which generated a phone call from Tom Schuckert (Our local rep)…but only after several ignored emails, voicemail messages, and messages left at his office. He offered me 10% off and informed me the end table doesn’t have the option for wooden feet. He then sent me metal feet to replace all the wooden feet on the remainder of the furniture. I hate that I had to settle for metal feet, I wanted wooden. If this wasn’t available, I would have picked a different couch. Now, I’m stuck with what you force fed me because of the clear lack of follow up. To further my aggravation, I have been trying to get my ottoman cushion now for nearly 6 months! The first package that arrived was (2) end table cushions…they didn’t even have the covers on them…yah…just 2 blocks of foam. Then, the second package arrives and it is a slightly larger block of foam…still not the correct one. What the…? I just want my money back and your company can come get the couch. I am done.

To add insult to injury, we are a Palliser retailer. I will be no longer able to speak highly about your products in my show room.

We spent over $2500 on a Palliser Theater Dual Chaise Leather Sofa. The leather was sold as top quality and the price reflected it. After 2 years the leather ripped in several places. The sofa was under a 5 year warranty. We contacted the retailer to enforce it. It took 6 months for Palliser to give them a response and they said we abused the sofa. The sofa was only sat on by 2 adults, no children and no pets. How a quality leather sofa can wear and split from two adults sitting on it is impossible. They make their products in Mexico.
Run, from their products. I wish I had read all the complaints about them before I made a purchase. Don't make the same mistake we did. It might look good in the showroom but wait til you get it home.

We have had 2 leather sofa/loveseat/recliner groups from Palliser in the last 10 years and were extremely pleased with the products. They were very well built, the leather was excellent and durable, never chafed or peeled or discoloured. This prompted us to purchase for the 3rd time a new leather sofa-recliner and recliner chair for our new house. The dealer (whom we had bought the previous 2 from) advised us that Palliser had moved their operations to Mexico, that they had not seen any of the latest products, but were confident that they would be of the same quality. Well, I'm here to tell you that the workmanship is substandard at best! The seams are crooked and uneven, the leather is stretched differently, and the cushions are of different heights. We are extremely disappointed in this furniture (paid $5200 for it) and no longer recommend this furniture to anyone. Palliser has lost a loyal repeat customer.

I also purchased a leather Palliser sofa, loveseat & armchair in 2008. When our set was delivered to us 12 weeks later, the seams on the arm of the sofa were also puckered. I immediately called the store that I purchased the set and a complaint was sent to Palliser. I was advised by Palliser that there was nothing they could do, (so much for their warranty). Needless to say I would never buy Palliser furniture again. Poor quality and expensive price tag, not to mention terrible customer service!

We placed an order for 5 special order leather pieces on 10 / 31 / 09. We were told delivery would be 6 - 12 weeks (12 / 5 / 09 - 1 / 23 / 10) . In january 2010, we received an email that there was a problem and estimated arrival was now moved to 2 / 24 / 10. Then we got an email that estimated delivery was moved to march 10, 2010. Yesterday we got another email that delivery is now estimated for 4 / 14 / 10, at which time we need to set up a delivery date. . . Which generally takes an additional 10 - 14 days. If we are lucky, we'll actually receive the palliser furniture by. . . Mother's day. We are in a new home with the main large living area completely void of furniture. If i had understood that i may wait 7+ months for furniture i would never have ordered from palliser. I'm totally disgusted with the whole process. I was informed by the company where we ordered our furniture that reason for the delay is a quality control issue with the leather maker. I would prefer to not get sub - quality leather, so i'm hopeful that once it is received there aren't any problems with it. But still, even if it is perfect leather. . . Waiting almost 7 months for something that we were told would come in 6 - 12 weeks is a bit unprofessional and i'm trying to figure out how to get the bad taste out of my mouth.