Pall Mall Cigarettes
reviews and complaints

I'm very disappointed with Pall Mall cigarettes I have been buying it for years now.. this is the 4th time i buy a packet and the cigarettes is damaged inside the box, they have dark big pices of tabaco in and when you light it it just burns out so quick and the filter is cut of very poorly. This is simply not acceptable. Please advice the way forward Plesae contact me . antoinette.[protected]@gmail.com

I wanna start off by saying I have smokes only pall malls since I was 19 I am 28 now and this has never happened. I grabbed a pack out of my carton and the pack was ripped open already along the side the pack still has the plastic on it and personally I don't feel comfortable smoking a pack of smokes that I personally didn't open. I am more than willing to mail it in to you jus need a mailing address I surely hope this can be fixed as I wanna remain a satisfied customer of your smokes. Hopefully this can be fixed some way thanks

I've been smoking Paul Mall full flavored shorts for 10+ year. Ive never had a problem put of my cigarettes. Yes I've had stems occasionally. This time the stem was from a 1/4 of the way down all the way to the Cigarettes butt. It cause me to have a head ache. I took a picture of the Cigarettes to show you how bad it was. For class A Cigarettes I expect better. Like I said I've never complained before but this time was ridiculous. I now feel as if I should be reimbursed for this bc I'm am a highly loyal customer to Paul mall. You dont offer coupons anymore and I still pay full price for the quality so when the quality starts to slack make me think twice where my money is going.

About 10 days ago I bought a package of Pall Mall Special Blue pack of cigarettes. Within a few hours of purchase, I smoked about 4 or 5 cigarettes until I found a cigarette that was not properly made to look like a commercial brand cigarette. I took a picture of what seemed to be just cigarette paper and loose tobacco without the filter attached.
I enclosed a photo of the picture I took so you could see for yourself. I been smoking Pall mall special blue for a couple of years now and Ive never seen anything like this.
I greatly wish to receive a response about this matter as I have been and still am a customer of this brand of cigarettes. But, who do I call or contact about such a thing? If someone could please give me some advice that would be greatly appreciated.

Thank you

Yours truly,

Destiny Meawasige

The last 10-15 packs my husband and I have bought dont want to light and then when we finally get them to light, they go out throughout the time we're smoking them. My name is Brooke and my husbands name is Jason. We have never had any complaints about Pall Mall until these last 10-15 packs. Just not sure what is going on, but it is very frustrating to say the least. Even more so when you have a 15 min. break at work...and you spend 10 mins trying to light and keep it lit to enjoy a smoke break. Feel free to contact me at: [protected]@gmail.com if you have any questions. Thank you.

I bought a 20 pack pall mall red from pik 'n pay, the pack was sealed, I smoked 12 cigarettes from the pack, I took one of the cigarettes out and found that it had triple layer razla over it and half of it was filled with glue, not only that it looks like it has blood on it, this looks like the work of a real person.for more details please contact mohammed on [protected]

I bought a pack of pall mall red 100s and ended up with 5 of them that had multiple holes in the filter that looked like bite marks as well as holes in the part that burns. It's not the first time that it has happened either. I am a bit upset at the fact that I had paid the money for a full pack and couldn't even smoke all of them. If there is something that could be done about this issue that would be wonderful. Thank you for your time.

While I am drinking with my friends I found that 2 cigarettes missing on your sealed package
It's just embarrassing.. why would you do that to me as a customer only choosing pall mall green click as a customer.
I really embarrassed at the moment of choosing pall mall as my favorite.
I am really sorry about what your company done to me
I never expected this
I am really very pathetic in front of my friends who ask me cigarettes for their relieving stress

I recently called customer service because i was not able to sign into my account from the app or website. Customer service imformed me that my account has been permantly frozen, and was not able to tell me why. l've never had a problem in the past. And can't imagine why this would have happened. If a customer service represenative from Pall Mall is not able to resolve this, perhaps you can.
Thank you in advance,

Judy Brissette
4255 N Nellis Blvd #1024
Las Vegas, NV, 89115
[protected]@yahoo.com

When I bought this packed the outside of the packaging was in tacked but some of the inside [censored]s were crumpled and 1 had no end to it this has happened a few times and when they are so expensive to buy you expect good quality. This must be happening when they are put inside the packing and they can't be being check properly as the outside of the pack had no damage

I've paid £10.30 at a shell garage in Cardiff, Newport Road for 20 Pall mall red capsule king size. One of the cigarettes is mangled at the filter. I was smoking away and it tastes awful! Not happy at all. I've chipped it out and will supply a picture. I Know I probably shouldn't be smoking but in the past your cigarettes have been an absolute delight, apart from this one packet. I'm not picky at all and will literally smoke anything but this one was appalling. Don't know if I can smoke the rest.. Obviously I can't show you how it tastes.

Cigarettes came out of the pack half the cigarette paper came apart and missing Tobacco .
Please get back to me sascha.[protected]@gmail.com or [protected]
I have never had this happen before and the whole pack of cigarettes is the same as the two pictures attached.
They were bought at the Calgary crowfoot co-op. The reciept is also attached to provide proof of purchase.
Thank you for your attention to this matter.

Sascha

I opened a packet today i purchased from sainsbury's local in ferryhill @ £8.90 and all the packaging inside was torn and missing, by the end of my shift at work 4 hrs after i opened them all of the cigarettes i had left had snapped/split as the box wasn't structurally strong through the box being faulty. As cigarettes are not cheap these days and as a valued customer i would appreciate compensating for my loss.

Many thanks.
Mr Cummings

Hi, I am not one to complain but we were given an ashtray for buying pall mall blue king size cigarettes. I am a religious buyer to your product, we buy 4 packs a day... However the ashtray got really dirty so I washed it. After I was done I realized tons of water was dripping from the bottom and I realized it came apart. So I took it apart to dry it out and as I was drying the inside I slid my finger across it and it sliced through my towel and right into my finger! It wasn't a paper cut like type it was a very deep cut from the sharp metal... It's like a razor! I'm appreciative you guys went the extra mile to do something special for your customers like giving us the ashtray but I don't want other people to have an injury like I got it's very painful and I work with my hands and it's proven to be a challenge... Maybe your team can find a better more cost effective way of making an ashtray that's all one piece...

Thank you,
Brittny Blain

If you would like to contact me my email is brittny.[protected]@gmail.com

P. S it allowed me to take a pic of the ashtray but it's saying the photo is too large when I'm trying to take a pic of the part that cut me on the inside of the ashtray...

On Monday 29/03/2019 I purchased 3 packets of Pall Mall Smooth Amber 20's from Cignall Tobacconist at Greenacre NSW 2190 Australia with each cigarette costing around $1.00 each. The filters are faulty with the outside of the filter disintegrating in my mouth. This is totally unacceptable as it is dangerous. I am now apprehensive about buying any more Pall Mall cigarettes. The details on the packer are 43239892 2131 and 9 310797279888. Please look into this matter and advise what you fond and intend to do.

I found this completely defective cigarette in my pack today. I've been a faithful Pall Mall Red XL consumer now for 5yrs. I've dealt with numerous issues with improper burning, lit ends falling off without warning (including one that burned a hole through a blanket!), weird chemical tastes like burning plastic... but this is the first issue with a semi-double wrapped filter.
Can someone please explain this? With the cost of a single pack being $13-17 CAD this shouldn't happen. None of these issues should.

On April 12, 2019, I baught a pouch of Pall Mall tabacco and didn't have a decent smoke through the whole pouch! burnt up very quick, also burnt up the side of the tube. The whole pouch was a waste. With the price of tabacco, its nice to have a good smoke! Very disappointed! Not sure if it was just something wrong with my pouch of thats the way this tabacco is. I would try another pouch of Pall Mall, but it would have to be a replacement, just to see if the pouch I got was a dud. It was very dry, did not roll easy, burnt up the side of the tubes.

I would like to file a complaint about because for the past week I have been having my cigarette filters falling apart. About 3 or more a pack and I smoke about two packs a day. Which is becoming quite costly. So I would like this issue to be rectified and to be compensated for lost of purchased cigarettes. Especially with how expensive they are and the expensive taxes I pay for them.

STALE 🤮 I have been to 6 different places in Alexandria, VA and all are selling STALE Camel Crush Menthols - this has been happening since December 2018. They are so bad that I throw them away. Occasionally I would get lucky and there were the 50 cents off packs available and those were always fresh but only happen upon those once a month if lucky. I refuse to spend another penny on stale Camel Crush cigarettes. Shame on you RJ Reynolds! You lost yet, another Camel Crush Menthol smoker.