Page Plus CellularThey are holding my iphone hostage

T Oct 17, 2020
This review was posted by
a verified customer
Verified customer

I inadvertently set the auto-refill date for a week past expiration, became aware of it when I didn't get the notice my account would be charged the following day. Went to website and saw my error, they don't allow edit of date, so I deleted and started over. It would not allow same day, but allowed following day, so I settled for that. The following day, payment didn't come out, service disconnected. Since no phone, used chat to try to resolve the problem. Agent said the auto-renewal would not take effect till the following month, that I would have to make a payment. Gave card Info, he said it was declined. I checked card status all ok, borrowed a phone, and called. Since the robot greeting offered the option to pay with credit card, tried that, declined. Rechecked card status, called again opted for agent. After a struggle with poor relay contact to offshore agent, the payment went through, and service restored. A short while later looked at my bank account, double charged. Called back another poor connection, non english-speaking agent, said nothing they could do about that, either let it roll over to next month, or call my bank. I knew the bank wouldn't do anything with a pending charge, so I waited a couple of days until the charges posted. When I brought up my bank account now the two full price transactions had posted, and a new charge was pending at the discounted auto-renewal rate. Since the bank don't do anything with pending charges, I had them reverse the two cleared charges, figuring the pending charge paid the bill. A few days later got email from PagePlus requesting explanation and documentation of reversed transactions. Responded with explanation similar to above, and screenshots of my banking records. No response for about a week, so thought problem resolved, then my phone service terminated again. multiple calls to customer service to no avail, they say I owe them for the months service, plus the $5 discount since the bank took two full months payment back, but their records only show one full payment and one discounted auto-payment I decided enough of fooling with a discount company that can't even keep good records, with a faulty payment system. Went to local Verizon store only to find PagePlus has locked my two month old iPhone! It is now a brick, they won't release it without payment, and refuse to even accept further documentation, or allow me to speak directly to the billing department, only overseas relay to an agent that has no authority other than demand payment

They are holding my iphone hostage

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