Outback Steakhouse review: poor quality

On Monday 02/18/2013 at approximately 5:15pm we entered restaurant, impressed with atmosphere, condition of restaurant, service was acceptable. Steak dinners were ordered, cooked to satisfaction but the quality of the meat was absolutely terrible, steak was extremely tough, shrimp was overcooked and to hot to enjoy (spice wise), baked potato was cold. Neither meal was completed, waitress never once asked if the meal was acceptable. I completed a survey that evening stating the above complaints and have not received a response. I am hoping that I will hear something from someone with this form. Thank you for your time.