Outback Steakhouse
reviews and complaints

I ordered two meals the other night. The first Mia was the chicken Parmesan crusted chicken and when I brought it home the chicken was really thick and it was pink in the middle little bit and it was really tough to eat. When I took the steak out it looks good from the outside but when my man cut into it he literally had to rip it apart because the meet is still raw and I took some pictures of it and literally when he split it in half you could just see Raw meat on the inside of the steak

Today is my mother's birthday. My parents went to outback east towne blvd Madison Wis
She was promised a free cheesecake. She was charged for it. On Her Own Birthdy. COME ON!?! They are sat regulars! Every sat. They will no longer go to your outback during the week. Very disappointed
! They did comp the meal, though. Could she get some type of an apology?!?! Her name and address: Patricia Fredenberg 813 Charles Lane Stoughton Wisconsin 53589.

I'm writing this complaint today about an incident that happened today at the California, Maryland Outback. I drop off and pick my girlfriend up from work throughout the week, but every time I pick her up it's a problem. I had to call out from work because of it today. When I went to pick my girlfriend up form work I didn't know the exact time that she got off so I asked to talk to a manger. In the process of me talking to one of her managers another manger by the name of John Dixon Interrupts and says that he was going to call the police on me if I didn't leave. I am a black male with dreads and a beard and I felt racially profiled. All I wanted to know was when my girlfriend was getting off from work. I told him I had to call out from work because of this and he says that she gets off when I tell her to and If I don't get out of there then he is going to call the police on me. At that point I was scared because I'm less then a month away from graduating from college. I had to leave and right after I left he runs up behind my girlfriend and tells her that I'm a piece of trash and sends her home, what can I do about this?

Jef the creep that runs this place should not be allowed around the public. His sidekick Erikka is a raving psycho from hell. Rather an employee or a client it makes no difference. Bloominbrand has know about this for years with complaints from employees and clients. In the last 5 years there has been 5 proprietors and God knows how many managers. This Outback has a revolving door of people come and leave. I work in the Kitchen and I would not eat here. People are paying for food they are not getting. I have been here for years and have seen the quality of meat, seafood go down. The last KM we had was Erikka and she had no idea what she was doing. We are mostly Latinos in the Kitchen but we are also human beings. She treated us like dogs. She and Jef hates latinos and blacks. We are slaves in 2018. They do whatever they want and treat people like dirt. Good people dont last here only ones that will keep their mouths closed and support their agenda. They lie about people who work here and anyone who tries to stand up to them are bruatlized till they are gone or accused of something they did not do. This is the most racist place all of us have ever been exposed to. We all want our jobs and we want to be allowed to do our jobs. We are here to make money not be cheated out of our money and violated with verbal carnage. We all want to be heard. We lost already good people in the kitchen here and the rest of us are going to leave too if Jef and Erikka are here. No one wants to work for them.

We dined at the outback in Avon, Indiana. Our service was incredibly slow. We were missing drinks for 20 minutes, we were missing items and the server took her time getting them to us. Finally, our food arrived and again we were missing items and the presentation was horrible. Even after we received our food she was still working on getting us drinks. I'm very disappointed, seeing as this is a better family dinning spot.

Savannah location. I ordered Salmon/baked potato and enjoyed a beer 30+ minutes-realized my neighbors received their respective orders of /steak and chicken after I ordered my salmon. The steak even had chicken wings as an appetizer. As I questioned the bartender about my food the manager strolled over conveniently to ask how I was doing. I let him know I was leaving and he requested I stay he would handle which was strange as I hadn't complained at that point. I told him I was done and needed my bill. He graciously paid my bill to that point but then I got angry as suddenly my order came out. Upon arrival it was not my order. It was salmon with veggies. Quite insulting. I travel 200 nights yearly and will be dropping outback as my restaurant of choice across 6 states. Btw the joke in my office is how I am an Outback person when I travel due to my receipts regularly-please let your Savannah location I am moving to a different chain in my travels. I can produce 000's$ of receipts to prove my loyalty and witnesses

This past mother's day we made reservations to dine at outback steakhouse. We arrived and had to wait for almost 10 minutes before our table was ready. We were seated and waiter came to take drink orders. We then ordered our food and received 1 loaf of bread for 6 people. Our food came out and it was cold let alone it took a very long time for us to receive the food. Our waiter never came back to let us know he had checked on the food or what was taking so long. I've never had such a bad experience dining with you all and this makes me not want to come back or even recommend to others. Nothing was done to take care of our inconvenience just excuses were made. Also it was a let down especially with it being mother's day. Thank you for your time.

Letitia Pope
[protected]@gmail.com

On May 12th, my son took me to eat at Outback for Mother's day. There were 7 people in our group. Waitress took our order. After waiting more than 30 minutes, our food was served. My salmon was dry and black on the edges (overcooked) Three people did not get the veggies that were ordered (2 broccoli, green beans). My son did not get the shrimp he ordered with his steak and baked potato meal. His shrimp was under cooked. Our girl ordered a hamburger and fries. She asked for ketchup and did nit get it. Later we reminded waitress about the ketchup and instead she proceeded to take orders from 2 other tables of 4 and 6 people before giving us the ketchup. Drinks were not refilled and coffee became cold when it was not refilled. I called the manager the following day and he said he would call me back Monday. I have not received a call from him. His name is Raul. Since this was a Mother's day treat from my son, I didn't want to complain that day. But I feel that the $168.00 bill was too much to pay for food and service that was lacking in quality. I will not go back to eat at Outback in the future. Mrs. Vielma, Hacienda Heights, CA [protected]

Order a cobb salad with Crispy Chicken, Chicken was very under cooked.
it was pretty much raw in the middle. They made a new one, but that took some
time, my wife had her meal finished, by the time mine was brought back. Very little was compensated for such a poor experience. If I would have not noticed and consumed the chicken that was under cooked I'm pretty sure the health department would be talking to you and not me.

thank you for your time Paul Reder [protected]@umich.edu

Ordered md rare, came back rare; sent back to cook more, came back rare. Manager came over and asked. When we explained he said rare is when it's hot, medium rare is when it cools off hence warm red center. Then mgr came and talked to waiter in front off us whispering and laughing at then both looking back at us. Not cool! They did take steak off bill though. Been coming here for over 11 years - won't come back. Lost some repetitive big bill customers. We might have been born at night but not LAST night. Lesson to learn: don't patronize your patrons and expect a good review : (

I went to outback on May 4 with my daughter and fiancé I order a 12 dollar steak and a 9.99 cheese burger my total was 24.05 the waitress added a 11 dollar tip that I did not athurorize, I called the store Friday the manager told me that I would be refunded on Tuesday .today is Tuesday and I have not been refunded I called back the owner Lori was every rude and didn't offer me a refund, if you eat here don't use a credit card because there waitresses can add whatever they want to your receipt

I went to outback and signed up for reward program and had 1 reward. Next time i went to outback it didn't show up before i left the restaurant and they said it would take time. I never got a 2nd reward. This week i went to outback on tuesday and finally got my 2nd reward. I went back on thursday which should of been my 3rd reward and now i have 0 rewards. How can this be? dine rewards #[protected]

We were seated, ordered a mixed drink and sweet tea, my husband got his sweet tea and I got nothing to drink, we already had our bread and blooming onion and I asked if I could at least have water til I got my drink, she brought me water and my drink, then we both ordered sirloin and shrimp, i couldn't eat my food, it was way spicy, remade the steak and asparagus without seasoning and brought me that explained the cook had put pepper on my shrimp again and would have to remake it, eventually got my shrimp and the other people around were complaining about too peppery of food as well, after all that was charged 60 dollars for mediocre at best food, no discount or nothing, I will never go back to the Conway, AR location again, I could have cooked twice as much food and had better food if I would have cooked it at home myself. Brand new location but awful food!

Went to an outback in flowood, ms wen we got there. Nobody was there to greet us or see to our needs and a server had to look for him. We was seated and the server had an attitude and got our drink order wrong and then we got appetizers that wasn't even what we asked for, we had to ask for bread and ask to get our order and then when the food came it was burnt on the outside and when we asked for an A1 sauce, we was given something that didn't look or taste like A1 and ended up stealing one from another table and then we waited forever for our ticket and when we got it wasnt friendly at all.. will not be coming back for a while unless new service is there..

Went to outback in Parma Ohio on 4/25/2018 around 6:30 pm and the service was just terrible .. Waited for my long island iced tea... Ordered a blooming onion and didn't come out till after our dinner and the server went outside to smoke and came back in and didn't even bother to tell us that our appitizer wasnt coming out - restaurant wasn't even busy and wanted more bread and a1 sauce and waiter never brought it out ... over all, I will never come back here

My husband had made arrangements for a surprise birthday party for me at the Hampton, Va outback location. It was a party of 45 ppl. The food was horrible some over cooked and some items under cooked. Some people in our party didn't even receive the whole meal. Our drinks we not refilled at all. My had a waiter and a waitress that both looked like they weren't able to handle that amount of people. One person in our party had a salad the salad had a piece of glass in it. When the manager came out he was only occurred if she needed medical attention. She told him that she had bite down on the glass the manager didn't offer her any type of discount and was very rude. She asked for the corporate office he said he was the corporate office. She said well I will get the number he said donwhat you have to do. Then my husband haven't received his food everyone in the party was eating but him I asked the waitress she said what did he order I told her she then screamed real like I'm done I'm so over all Over you. So I asked her why was she getting smart I was simply trying to find out where my husband food was she said I wasn't even talking to you I was talking to my coworker. I told her but I asked the question she began to argue back and further with me and my sister. I thought the customer is always right. She was very unprofessional and being smart mouthed to the whole party through out the evening. We spent a lot of money last night 4/22/18 for poor quality food and rude service. At one point the cook came out the kitchen with a dirty tank top on and nasty looking hat. They were wiping ketchup bottles off with their fingers I have never been some shocked at the level
Of service. I will be contacting the health department as well. We will not be returning to this location.

Me and my son enjoy eating at Outback usually (it's one of my son's favorite restaurants). That being said a co worker knows this and purchased me a gift card from her pay-pal account.
I treated my son to Outback yesterday 4/19/2018 in Albuquerque NM the Outback on Jefferson #[protected] Jefferson St. NE 87109
Dinner was great, service was nice, but when I got my phone out to pay with the e-gift card my friend had given me it was ridiculous.

Number one the waitress didn't know how to use it and had to call the manager - the manager Vladimir ? I don't know what his last name is because his English was very poor and he didn't care to make sure I heard his name. He informed me the card was invalid and couldn't be used he said I would have to call the the number on the e-card. It seemed a little weird that he wasn't more helpful he said there was nothing he could do about it. He didn't try it multiple times he tried it one time and said it couldn't be used, he was not apologetic or professional he seemed more bugged than anything. He spoke rudely to me in front of his wait staff and my son. I had a dine reward "reward" that was applied and paid the remaining 32.93 on my debit card.
After I left I e-mailed my friend who bought me the card to let her know that the card couldn't be used at Outback, but after thinking about it I got on the Outback website and checked the card balance myself - it shows a balance of 15.00$ which is what my friend purchased. My friend stated she had called pay -pal and everything seemed fine on her end. Today I called and tried to Explain my story to Joe Gatto Vladimir's regional manager who's number I had to get from another Outback because Vladimir refused to give me his managers number when I called asking for it earlier in the day. Turns out Joe Gatto's customer service skills are just as lacking as Vladimir's - not helpful stating he wasn't there and doesn't know what happened the card is from a third party vendor and sometimes they don't work.
Why does Outback allow Pay-pal to sell their e-gift cards if they are not going to honor them?
Vladimir needs to learn how to be a tad more tactful when interacting with other human beings, as does his boss . This isn't about money.
We dine at the Outback frequently and always have an enjoyable time, check my dine rewards for proof of this, it's where I enjoy going after work and spending time with my son. If Vladimir and Joe continue to treat the people who pay their checks like they are currently, I have a feeling the business at this location will suffer because of it. I know I will be more choosy about where I spend my money because of the treatment I received yesterday.

Always eat at outback and this is my first complaint. Took 20 min to order food for them food was completely cold steak and mashed potatoes to then waiting nearly a half hour to receive food that was cold again basically it was almost 2 hours to receive hot food by then i wasn't even hungry .. Bad customer service and showed no remorse or even offered anything in return . Not satisfied this time at all .

April 15, 2018
My husband and I were seated for at least 10min. servers passed and no one said anything to us and there were servers passing us not one ask to assist not even water. My husband finally stopped one and ask where is our server she said she will let the manager know. The manager come out 5min later saying he's on his way, on his way from where home. She finally ask if she could get our drink order after we mentioned it now 20mins. has passed. We left very unsatisfied with your manager and servers. I realize they have pacific tables to work but when you see a customer has been sitting a while the least you can do is ask to help that's team work. Sunday is the worse time to be understaffed all the tables around us was served how did we happen to be seated at the no server table.

My wife and I had a great meal at Outback, that is not the complaint. After ordering most of our meal through the kiosk the bill was presented to us. We could pay it to our server if we wanted to pay cash or pay with a credit card on the kiosk. An 18% gratuity was suggested. For what! I ordered through the kiosk. My server brought my wife and I water and bread. Someone else brought our meal and some wine and we paid through the kiosk. This is the closest thing to self serve as you can get without being self serve. Not a fan.

Five stars for a great meal. One star for the experience.