Outback Steakhouse review: Management and staff

I came in a few days ago and ordered the filet steak and asked for it to be cooked well done. The steak came out and it was basically rare to medium rare. I don't know how it goes from well done to rare, but I was very upset and disgusted by the unprofessionalism of the cooks and staff who tried to handled the situation. On top of that, the wait time for me was ridiculous! Almost 40 minutes to get some [censored] steak I didn't ask for and cold sides! When the manager came out to apologize to me, she was very quick and short with it and didn't seem genuinely apologetic. She had a attitude and then went around the corner to talk about me. These people act like we can't hear their conversations...Management should be replaced and these staff should have detailed, proper training because this restaurant is going to go down in flames. They already have a bad reputation!