BareMinerals / Bare Escentuals Beauty’s earns a 1.8-star rating from 24 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their skincare and makeup products.
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I paid, allegedly, through paypal, but the company somehow got my checking account number.
On December 27th, I placed an order through PayPal. I even got a confirmation apparently from PayPal and from the company. However, several days later, I never heard from this company. The strangest thing is that upon checking PayPal, the charge for $39.33 was not showing either. I tried emailing the company and even contacted customer service on the phone. At this point, I suspected a scam so I told them I wanted to cancel the order. They directed me to email customer service, but no one ever got back to me and I never got anymore information on Order #[protected]. However, on 1/3/23 there was an unauthorized charge to my account for around $44. I didn't make a connection until the bank listed the original amount (without taxes, I assume) as the $39.33 from a place in Fort Lauderdale, Florida. I had already replaced my debit card because of another fraudulent charge from my internet company (but as it turned out it wasn't my internet company who made this charge) for $84.43. Despite my card having been replaced, this company somehow got my account number and charged my card anyway.Thankfully, the charge was declined by the bank. In order to prevent this company from continuing to charge my card, my account has now been frozen. I currently have an appointment at the bank to reopen a new account. This is a dishonest company out to steal people's money!
Desired outcome: I want them to look into the scam that seems to be occurring at their facility. Also, the fact that customer emails go unanswered. Please, inform me how they got a hold of my checking account number, when I had paid with PayPal.
customer service
Ordered few products from online store. Products were delivered damaged. I've contacted customer service they ignore me, do not respond to my email and when they eventually did, they required damaged products to be returned to them to receive refund, however since the products such as damaged gift boxes and powder foundation was all over the place stained my floor, table and inside the package. I have thrown it away since it made such a mess. Now they treat me like a liar and thief, or wanting to refund me money I've paid for the products I can't use. It's ridiculous! Will never buy anything from them again !
makeunders
I made the trip to the location at the Short Hills mall for a makeunder. I was told by the current manager, Tammy, that a purchase was REQUIRED along with my service. I recently went to a location closer to home and I was informed that a makeunder was a free service. I mentioned that I had to pay at a different location and the consultant seemed surprised. I do not understand why I was so blatantly lied to.
Is BareMinerals / Bare Escentuals Beauty Legit?
BareMinerals / Bare Escentuals Beauty earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BareMinerals / Bare Escentuals Beauty. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bareminerals.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
BareMinerals / Bare Escentuals Beauty as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for BareMinerals / Bare Escentuals Beauty have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up BareMinerals / Bare Escentuals Beauty and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with BareMinerals / Bare Escentuals Beauty's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to BareMinerals / Bare Escentuals Beauty. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
unauthorized charges
I noticed on my bank this morning an unauthorized pending transaction from
bare escentuals #153 Columbia South Carolina snd I live in California and have made no purchases from this business so dont know where the transaction came from in the first place. I contacted my bank inquiring on the pending transaction on my visa debit card tied to my bank account and my bank gave me a phone number to bare escentual customer support. When I contacted customer support they could not find any transactions tied to my mailing address or visa debit card in their system so how did this transaction originate in the first place.
late delivery of products / not refunding returned goods
I am writing about Order #UKW51745875.
I placed this order on the 5th March. The contents of the order were for a Mother's Day gift to the value of £116.80. Unfortunately, due to some shipping problems, I was advised by Bare Minerals that my order was going to be delayed. Therefore, I rang to cancel so that I could purchase the items in store in time in time for Mother's Day.
I was advised on the phone that I was unable to cancel my order, but that if I waited for it to be delivered, then I could simply reject the delivery, and then ring up Bare Minerals, so that a member of the customer services team could expedite my refund. I called on the 15th March for my refund to be expedited having rejected my order that morning; however, I was disappointed to hear, that the funds would not be back into my account for another 7-10 days, leaving me out of pocket.
The second thing which I found disappointing was that the offer of a discount code "SORRY20" entitled me to the same amount of discount that I had already found online using a quick Google search. MC20 gave me the same discount through hotukdeals.com. As I had the inconvenience of having to rebuy my gifts in store, hence losing out on my online discount, then having to reject my parcel and ring up for a refund, then having to wait up to 10 days to be reimbursed, I feel that a 20% discount, which anyone could find online, is not particularly good customer service. To make matters worse, my email which I sent them complaining about the service I had received was ignored, and after 5 days I am still without my refund.
service
I ordered an item from your website last Wednesday when you had your " discount code error". I then received and email saying my order has not been successful but no money deducted from my account! You DID take my money. Iv sent 4 emails and all have been ignored! I am still to receive my refund. I have screen shots of the money going from my account! I have spoke to some People who have also been as unfortunate as to buy from you and have received a refund! The last email I sent, sent an auto message saying they will reply within 48 working hours -this was last Thursday! Iv received no reply to my many emails. The customer service iv received is shocking! If I don't not receive a satisfactory response I will be taking this to trading standards.
bareminerals customer service / late shipping
I use one product that I really love. The oasis moisturizer gel. I also decided to try an eye brightening cream. After going to several stores that didn't have what I wanted, I went to the bare Minerals website to order. I chose rush shipping since I was out of the moisturizer I use daily. Specifically on the website when you pick rush shipping, it gives a clear date when it will be delivered not just the number of business days it takes. My order was supposed to arrive Wednesday, but I didn't receive it until Thursday. They used Fedex and I got to give a review on shipping before the products arrived. I just got a call from customer service located in San Francisco, CA. They were calling about the shipping review. I was first told I was wrong and that products take 3 to 5 business days. Then when I went to end the call early, I was only offered an accommodation to stay with the company. No apologies or anything. I was treated poorly and without respect just like in their stores. No customer should ever be treated like this.
The complaint has been investigated and resolved to the customer's satisfaction.
bad service
What can I say? It's terrible.
I ordered 6 items two months ago and got only one out of them. Can't say anything negative about its quality - it's ok, but the shipping sucks. One more problem is that their tracking information is false. I don't know why.
Customer service rarely answers and even if they do, they are not helpful at all.
Last time I spent two hours being on hold talking to three different people who tried to resolve my issue. Eventually, the last one promised to call me back, but she never did.
It's a sad story about treating customers in the worst way.
Recieved 19 bad products in less than 4 months
Name of Product - quantity
Firming Neck Cream - qty 5
Intensive Glow Pads Brightening Treatment - qty 5
Eye Primer - qty 3
Mascara - qty 4
Luminous Hydrating Body Cream Golden Glow - 2
I cannot stress how frustrating this is for me. I have made over 80+ purchases with Bare Escentuals totaling over $3500.00 over the past 4 months. In these purchases, I have had at least 17 individual products which I have purchased online or at an outlet store that have gone bad/expired, over the last 4+ months. This is really becoming unacceptable.
I have had to spend at least 5 hours of my time to fix these issues.
scam scam and scam
I ordered this product with the intention of trying it first. The product took a few weeks to get here. After a few days they charged my card $130.00 without any notification.
Therefore my checking account was overdrawn which cost me another $120.00.
When I called their customer service, the representative was rude, and was of no help.
I was also informed that the trial kit, as well as the product I was billed for was non returnable.
So much for their money back guarantee.
Buyer beware this is a SCAM, SCAM, & MORE SCAM.
In fact I was so angry I threw the whole product in the trash, exactly where it belonged, unopened.
The complaint has been investigated and resolved to the customer’s satisfaction.
Took advantage of a disabled woman
My son got me a trail offer of there makeup as a suprise for me but since I don't wear makeup I called and cancelled it. the repesentive said I could use the makeup to dec 8th then return it I ask for there address to return it right then but he said he would email it then he had verified my phone # and address but not my email address I once again before hanging up ask them for the address he said it would be sent to my email address then on dec 8th at 10:00 p.m they had already attacked my bank account for $130.41 not even knowing if I had mailed it back or not I called them on the 9th of dec but they would not work with me at all I ask for there address and once again they refused me I had to search there website to find an address which was a p o box only so I then had my son go and mail there makeup back to them even though they had already ripped me off. This company bare minerals is nothing but a scam artist to steal money that isn't there I then on dec 9th turned in a complaint with my bank and again on the 10th of dec to I have also turned in a complaint with the better business bureau on dec 10th I will not stop until they return my money even if I have to go to court and sue them I am disabled on SSD so I have nothing but time to do so. SO TO ALL BEWARE OF BARE MINERALS INC THEY WILL TAKE ADVANTAGE OF YOU AND RIP YOU OFF THE FIRST CHANCE THEY GET I AM NOT THE FIRST OR THE LAST!
ripped off
my son order a trial offer fron them he expected it would only cost 29.95 like advertised on tv but soon we found out different when he gave it to me I called and cancelled it and the man I spoke with said to use it to the date of dec 8th even though I wanted to send it back that day which I should have and wanted to but the man would not give me there...
Read full review of BareMinerals / Bare Escentuals Beautyno refund for merchandise not redieved
I sent in for a trail of makeup that was advertised on the internet. I never got anything. My credit card was charged. I call first to state that I did not want to have an account for any additional makeup. I was told that if I did get the trial to send it back. I never got it. I checked my statement and the company charged me three times. One for the trial...
Read full review of BareMinerals / Bare Escentuals BeautyScam/Misrepresentation
I completed a survey on line for a trial offer for $1.00 plus shipping and handling. Today I received an alert from my credit card company that there was a $130.00 charge pending on my account from this company. After I call them I was told that per the offer I had 10 days from shipping to call to tell them I did not want the product and not be auto charged. They stated that the product was delivered to the post office and that I was out of my 10 day period. Two things. I did not have the product in my PO Box and secondly they just kept saying. Well that is what the offer was.. well that is what the offer was. When I asked to speak with a manager I was told to leave my number. I did not want to leave my number and asked when someone would be in.. I was told in a hour but then they would "all" be in a meeting and someone could get back to me within 48 hours.. if I just left my number. I told her that I was going to check my box again today and that if there was something there it would be returned unopened and unused.. she just kept saying it didn't matter because I would still be charged.. "that is what the offer says" THIS IS A SCAM! DO NOT REPEAT DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
The same thing happened to me.
I called and was told basically too bad. My card was charged $`130.00 and I have not received the product. This is a product you want to steer clear of.
Not pleased with product
I called customer service to cancel my membership, but because they had already shipped an order to me 11 business days ago I was unable to get a comlete refund. I was told I would have to wait until the next billing cycle in order to get a complete refund. I did not accept this as a consumer and demanded I received my refund as well as cancelation. This makeup does have a flawless look to it, however it did affect my eyes. My eyes were always burning, red, and irritated. I stoped using the product and my eyes are back to normal. I have used Mary Kay for 20 years and never had this problem before. I changed makeup just because of all the reviews. Mary kay is by far the best makeup I have ever used with no side effects. Ladies you might consider changing product.
Fraudulent Ad
I completed a survey online and was offered a 9 piece set of Bare Minerals for $1. According to the ad, I would only be charged the $1 plus S&H. Immediately after making the purchase with my credit card, I was re-directed to the site where I found out this was a $1 trial offer and would be billed the full amount after a certain amount of days. I called within 30 minutes to cancel the purchase, was put on hold for over 10 minutes and then told that I would be refunded the S&H charge but that the $1 charge was non-refundable (some processing fee). I argued against the $1 charge and was told that I had agreed to this condition when I made the purchase. NO, I was not provided any of this information until AFTER I charged my card. Next time, I will research any offers like these before I make the purchase (from another site).
Auto Shipments/Charges - Misleading info & refusal to refund on their mistake
I have seen the Bare Minerals infomercials for years so I finally decided to try it a little over a month ago. I figured I had nothing to lose since they have their famous "30-day Money Back Guarantee...even if you use all of it, just send back the empty containers for a full refund (minus shipping charges)" And remember it's 30 days from the time you RECEIVE the product. I went online and I placed my order through the website for the $29.99 Starter-Kit plus a couple other products. My order was shipped on Feb 8 (of which I received NUMEROUS emails confirming my order and shipping date); it was delivered on Feb 12... I tried the product, not all that impressed by it since I was looking for a little more coverage but my skin did start looking better and I had less breakouts. I figured I would probably just keep it and maybe try one of their other foundations. Well...
On Mar 5th I receive a package from them; come to find out it is a replacement order and my account was debited $50.41. Now at this time it had only been 21 days since I received my first order. 3 weeks does NOT equal 30 days. So I called and the representative said that I could send it back and they would credit my account. I explained that I was still WELL within my "TRIAL period" and that this could have been avoided had I received an email stating that I was going to be shipped another order. Her excuse was that they are too busy to send email confirmations with the "club membership". Really? I'm sure those emails are set up automatically. Still not satisfied I emailed them asking about my refund and they responded that when they got the product back I would get a refund MINUS the shipping costs. I pointed out that it was THEIR MISTAKE for shipping an order out to me over a WEEK EARLY and I should not be penalized for it. Well I just got the refund yesterday for $43.88. They obviously do not care if they lose customers. Had Bare Minerals apologized for their shipping error and refunded me exactly what they had charged me, I would have gave some of their other products a try but not now. All of this over a difference of $6.12! To me it's the principal of the matter; they have shown to have TERRIBLE customer service and a questionable business practice. I would not trust giving them access to my accounts. I guess they figure that they have an endless supply of people who will sign up for the "free" trial period and they don't have to take responsibility for their errors. I feel that I was INTENTIONALLY mislead and the make-up is mediocre anyway. TERRIBLE EXPERIENCE!
I'm sorry, it was a difference of $6.53 not $6.12...
I sent this email to 4 addresses on the Bare Minerals site with no response as of yet - shipping is a big issue when you live in Hawaii as I do - here is my experience with my first order shipped here from Bare Minerals:
First let me say that I have my own online business and if I treated my customers the way I've been treated by Bare Escentuals with regards to my shipping problem, I would have been out of business a long time ago
I live in Hilo, Hawaii - I placed a phone order with Bill in your customer service on June 17 - at that time, I was told that shipping would take 1 to 2 weeks to reach me in Hawaii - I was fine with that - here I am, almost a month later, and the last tracking information I have on my package is that it was in San Franscisco as of June 24 - I even call that Bulk Mail Center and was told that it most likely went by boat on June 29 or 30 to Hawaii - that takes about a week to be received at Honolulu and be scanned in there - that would have put it in Honolulu around July 8 - it is now July 18 and nothing new is noted about this package - yet, I was told today that I have to wait until tomorrow to complain yet again and have it reshipped because tomorrow is 21 working days since it was shipped and your policy is to give the package that long to be received - THEN I was told that if you re ship to the same address and it isn't received you won't do anything about it - so, if I understand correctly, I would be out the $63 simply because I live in Hawaii and you're can't be bothered to find a better way to ship to customers in Hawaii - SAY WHAT ? - ARE YOU KIDDING ?
I've never run into such a ridiculous shipping policy in my life - most large companies have shipping options for areas like Hawaii, and ship orders coming out here by Priority Mail so that things like this don't happen - in other words, they actually care that customers in Hawaii get their products in a timely manner and are happy with their buying experience - Bare Escentuals could take a lesson - now, unless I somehow miraculously get this package by tomorrow morning, I have to call back and have the reship sent to my business in Nevada, then I'll have to pay even more shipping to get it from Nevada to me here in Hawaii - would you like to be told that if this was YOUR order ? I really think not
I was living on the Mainland the last time I ordered these products, and came back to Bare Escentuals after 4 years of trying other brands, etc - I came back bacause I truly felt the Bare Escentuals products were superior to the other products I had tried, and I still do - but I also judge a company by how they treat their customers and this company has failed miserably - I am so disappointed in this company - you should be disappointed in yourselves - Order # [protected]
I purchased a product that does not work
I purchased the bare mineral spf30 natural sunscreen distibuted by Bare Escentuals Beauty, Inc.when on holiday in palm desert in December.
The powder ( at the base ) is supposed to pass though the brush when tapped on the face .
When I came to use it, it was clogged and it still is ..
Looking on the net, I only find sites where they sell the product.
I have no way of returning it or asking for a new one here in Fort Myers Florida .
The poduc has no 1-800 number to call, and no www//: address
I am very disapointed at the product .
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized withdrawal from bank account and susequesnt bank fees
I had my husband order the trial offer for me while I was at work. he made the order on line it stated that I would be charged two payments of $29.00, plus shipping and handling. So, hubby sent my bank account info for the first payment to be taken out. This is my B of A account (I am not happy with the bank either). anyway, the kit took more than 2 months to arrive, and I did not receive a bill for the other $29.00. I figured they would send me a bill then I would pay it, but weeks went by and nothing. I figured I would wait until my next payday and would make the payment over the phone. one day before my payday, they ran my card without my permission, so I am now overdrawn and my bank levied fees on it as well. when I finally got a phone number to the company--from the tv, I then called it and was referred to another number which [protected]. This was just another number to deal with whatever your problem was, only "Willow" told me that the only way to get them to reverse the charges was to send all the makeup back. she then suggested that if I was still not satisfied I should call back on a business day and talk to an "escalation manager"--whcich sounds like a fancy title for complaints department.
On top of all this my bank--Bank of America--will not let me talk to a human on the phone to reverse the charges--when I punch the button I was told to push on the phone--I get the message "all of our associates are busy--call back at another time when the lines are not so busy--or words to that effect. The online person couldn't help me and she said she could not have a supervisor call me because they can't call out where she is at. They are supposed to take the charge off automatically when you dispute a credit card transaction. I am so sick of this. I am planning to send a demand letter to the CEO of Bare Ecentuals--the corporate office is in San Francisco--I live in Sacramento--so if the CEO refuses to fix the problem I will file a small claims action and she-or one of the officers- will have to come to sacto. It will be a small claims action, which means she cannot have an attorney represent her either. I will add all of the costs I had to incur-bank fees, filing fees, etc. If anyone else has had this problem and not been able to get it resolved, please email me at: [protected]@gmail.com. Class action lawsuits can happen even in small claims if everyone files a claim and we join the cases. I am sick being pushed around. anyone else out there with me? I know it seems like a lot to do for such a small amount of money--but that is how these creeps get away with everything. no one wants to go through the hassle--its time to stop them. so it looks like B of A will be on my list of possible lawsuits as well as bare ecentuals.
Customer Service
There is a sales girl at Partridge Creek mall, in MI. Her name is angel and she is awful. She literally yells across the store, follows me around while I'm trying to browse, and tries to pressure me into buying items, even ones I already have.
1. Do not yell at me. There is no need.
2. I am an adult. Do NOT follow me around the store. There is NO reason for you to be so annoying.
3. I will buy what I want/need to buy without your "help". And no, I will not buy them from you.
I will no longer shop there when she is there. I peer in the window, and if I see her, I will not go in. She needs to leave.
I am a father and my wife and daughter was at the mall one week and I left messages no one contacted me back anyways there was a afraican American man was following them from store to store they notice him waiting outside every store so they got scared they called security and she goes yeah he has mental issues but he spends money that really upset me because what if he did harm they wouldn't do nothing because he spends money no more
Are you kidding me? That's ridiculous! That's why I never shop at stores, and I do everything online. I hate people hovering over my shoulder.
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BareMinerals / Bare Escentuals Beauty emailscustomerservice@bareminerals.com100%Confidence score: 100%Supportspabeauty@bareminerals.com99%Confidence score: 99%
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BareMinerals / Bare Escentuals Beauty address900 3rd Avenue, 28th Floor, New York, New York, 10022, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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