Australian Gold, LLC. Reviews 2025

Latest Reviews and Complaints

Hannah MacInnes of Valley, CA

Jul 16, 2019 10:24 am EDT

Verified customer

australian gold pure heat hot citrus tingle professional salon lotion

I am an experienced tanner, who has used other to gle lotions. I purchased this new product, AG Pure Heat, on July 12, 2019.
The numbers stamped on the bottom read
'29/0183 1-L5
29/82018'
I, along with three other purchasers of this same batch of Pure Heat have all developed raised, dark coloured rashes, and large patches of dried skin, even with ample use of moisturizers.
I called the manufacturer, and they stated that it could not be their product, and mislead me on how long the products are able to be used. The AG rep told me that 'The products 18M (month) date, starts once the bottle is opened.'
In reality, the products 18M is it's total shelf life. So if the product has sat on a salon shelf for 1 year, the 18M, becomes 6M.
I am extremely dissatisfied with the product that has caused damage to my skin, along with damage to three other people.

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How responsive is Australian Gold, LLC.'s customer service?

1 Resolved

1 Unresolved

Total complaints: 2

Resolved complaints: 1 (50%)

Unresolved complaints: 1 (50%)

Somewhere halfway 🌗
Australian Gold, LLC. definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Australian Gold, LLC. needed to resolve them.

How is Australian Gold, LLC.’s rated by skincare enthusiasts?

Australian Gold, LLC.’s earns a 3.0-star rating from 0 reviews and 2 complaints, showing that the majority of skincare enthusiasts are somewhat satisfied with sun care products.

Keywords

australian gold bronzer company inspect level lotion pump response ship wrong ag pure heat bottle bottom damage dark coloured rashes date dissatisfied dried skin experienced tanner july 12 2019

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Brentpyle of Lorain, US

May 09, 2011 6:14 pm EDT

Resolved

Featured review

product doesn't work

I purchased the Australian Gold Bronzer 4 level. It would not pump out the lotion. I called the company and they said I could mail back the lotion and they would inspect it to see what was wrong. I thought to myself, crazy I had to pay to ship back the lotion and wait 2-3 weeks for a response. I asked for them to send out a new pump to see if that would...

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Australian Gold, LLC. reviews first appeared on Complaints Board on May 9, 2011. The latest review australian gold pure heat hot citrus tingle professional salon lotion was posted on Jul 16, 2019. The latest complaint product doesn't work was resolved on May 09, 2011. Australian Gold, LLC. has an average consumer rating of 3 stars from 2 reviews. Australian Gold, LLC. has resolved 1 complaints.