O'Reilly Auto Parts review: quality of stores employees

Oriellys store here in Jasper has became the talk of this town, customer service drone the manager and some employees leave little to be desired, had to wait 15 mins to get checked out as the manager ( asst. ? ) payed more attention to the other employees then myself, phone ringing and ringing, complete chaos all around . It's virtually impossible to try and refund your purchase's here anymore as the employees are either preoccupied with one another or just do not care . The store and its company charisma had started going down hill before Wanda left, it's worse now and the constant disappointments, bad mouthing the store, it's employees lack I professionalism have left customers old and new going to other establishments to receives their parts, etc...