O'Reilly Auto Parts review: rude managers and employees

A recent visit to the Oriellys in Jasper, Ga., where I've been a frequent customer for years left me dumb founded. I've seen the changes in the store, the turn over of employees and management, I have to say the store, it's environment and some of the employees left me very disappointed . While trying to purchase my parts, the phones ringing continuously, store wasn't that busy, yet I waited for 10mins. to get checked out . A couple employees and management talking, cutting up, teasing each other, having a party of their own it seemed, while customers are waiting, phones ringing, stores chaotic, making me feel as if I had walked into a kindergarten class . The customer service here in the last couple of months has took a turn for the worst, each visit has been longer waiting, almost no attention to others, myself as a paying customer for many years, ones that were once attentive, courteous, helpful, employees seemed to be lost, confused, short, and rude . Once a nice store with good employees, now has become the talk of the town for its lack of customer service, fraternizing of male / female employees who all seem to be distracted, unsure who's in charge . This store needs a make over and "Fast" ! A little patience, a smile, acknowledgement goes along way ! After all without the customers, You wouldn't be getting paid !