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O'Reilly Auto Parts

O'Reilly Auto Parts review: Refused to honor warranty

C
Author of the review
1:16 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a car battery from O'Reilly's one year ago for my 2017 Honda CR-V. The overnight temperature was 45 degrees. I tried starting the car but the battery was too weak to crank the engine. When the temperature warmed up, the engine started without incident. I took battery in to replace it as it was still covered by a three year warranty. The O'Reilly salesperson, Dylan, hooked the battery up to their "Trick" tester. He said the battery was good. I explained that the battery was not good since it couldn't crank a cold engine. Dylan refused to honor the warranty. He stated that it was O'Reilly's policy not to honor the warranty when their "Trick" tester shows good. I'm trained as a mechanic. They are trying to BS me.

Desired outcome: I would like for O'Reilly to honor their warranty.

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