Orbitz
reviews and complaints

On Oct 30, 2019, I bought 4 round trip tickets through Orbitz — San Francisco to London, on Virgin Atlantic for May 31-June 11 for a total of $2,451.04. A week before we were scheduled to leave we received an email from Orbitz saying Virgin had cancelled the flight due to Covid-19. We were offered either credit towards another flight or a full refund.

Initially we chose the credit thinking we'd go shortly thereafter — but due to Covid we ended up not being able to travel for quite some time. We then requested a full refund from Orbitz.

I spoke to an Orbitz rep on the phone and they told me that Virgin had "taken control of the ticket" so I would get the refund from them, not from Orbitz.

I received no such refund. Since it's virtually impossible to reach anyone by phone at Virgin, I emailed them and they responded saying they had sent the refund on Feb 20, 2021 to Orbitz. I called Orbitz and they said they money should have gone directly to my credit card, not to them. I checked with my bank within 6 months on either side of this date and there was no deposit in that amount. Virgin also confirmed that they did not have my credit card info (since the booking was made through Orbitz) and they would have refunded Orbitz, not me.

At this point, it seems clear to me that Orbitz got the refund and never reimbursed me.

NO THANK YOU ORBITZ & YOUR CUSTOMER SVC! I attempted to make a booking & met w/rate changes. Resubmitting each time & getting no confirmation. My account was getting authorization charges for a service I wasn't receiving. Received emails from spirit generously crediting $93 of the $384 I was charged a few times. Explain that? Called your CS who advised I needed to call spirit myself. Your website. Your rate changes. Your malfunction. But somehow, my problem? Now I might miss my father's funeral? Not everyone has reserves. I wouldn't be traveling if it weren't for this reason. Please, tell me - how do you propose I find more money while I wait for the authorization charges to drop?

For 2 days in a row I have attempted to book a trip via Orbitz as I have done for many years. However, this time Orbitz has pre-authorized almost $1000 in charges without verifying an itinerary. After reaching out to customer service I was told I should have guaranteed with the airline that there was enough seating before I submitted my payment. Mind you my reservations were only for 2 people and I've never had to do that before when using Orbitz. I asked for a rate guarantee while I waited on the release of my funds and was told the only way to guarantee the rate was to rebook immediately... which I foolishly did... only to have the same thing happen. I was denied tangible access to a supervisor or a corporate email address. There is also no way to leave a review on Google or the Orbitz website. I did however take screenshots of all of the correspondence as well as file a complaint with the Better Business Bureau.

I booked 108 great south road epsom, through orbitz its a 4 star motelafter checking photos of motel which was looking pretty good online but it was actually fake, condition of our room was worst, room was too smelly, small, moldy, curtains were torned out, chairs on the rooms were torned out, it was just horrible experience.

Staff and owner were terrible, no welcome, they treated us bad and I felt they were racist to us as we are no n kiwi.

We had no room service I had to clean rubbish bins, change bed sheets and clean floor as floor was in kitchen dirty and slippery.

It was just worst experience.

The blankets we were using in nights were dirty, it was smelling bad.

It was just so terrible experience

I was told I will be given one double bed and one small bed single but we were only given one bed when I asked the reception lady told me sorry we cant provide you single bed the pictures which showing online for two bed in room is old pictures we dont provide single bed anymore.

Go and fix your website online so people wont get scam.

I would like orbitz to refund my money for 3 nights please.

My flight reservation was changed and I was not notified. I wish to write a complaint to Orbitz but cannot find an address (email or USPS) to send a complaint. This seems deliberate and a poor business practice. I've called the customer support number and the poor woman answering is also unable to locate and provide that information.

I don't know if this website resolves issues or simply posts them. But if someone knows how to contact the company with written information, that'd be a start.

November 18, 2022

9 a.m. in Oregon

My wife and I planned our October Fall foliage trip with Orbitz here in my home state of Florida. Unfortunately, Hurricane Ian stopped everything in it's track. My account is under James Richmond. I had to change every aspect of our planned trip. Flight, car rental, numerous hotels, excursions and other events.

The airline re-booked us on the next available flight with the exact same seats, hotels re-booked our stays with no issues. Other events accommodated us with absolutely no problem.

However, when it came to the car rental, the Orbitz people told me sorry but now the car rental would cost us additional $ 800 plus dollars. We deviated our trip 2 days because of that Hurricane. This is not right! After getting the new amount from Orbitz, we found a rental out of Boston Logan Airport with Enterprize Rental. We had the original with Thrifty Rental which is why we chose Orbitz.

I feel the additional $500 expense is unfair and out of line. We attempted numerous calls with Orbitz over this issue and were just told there was nothing they could do.

A very dissatisfied Expedia/Orbitz customer!

James J. Richmond

1066 West Seagate Drive

Deltona, Florida 32725

[protected]

They recruited me to 'work' building SEO for this company. THEY took $1,684 of my money and will not re-imburse me. NO full disclosure or TRANSPARENCY in how the system worked BEFOREHAND. Their REFEREE told me to "Catch her if I can" & laughed because I am POOR. I reported to no avail. Employees NEED $3,000-5,000 if you want to 'work' for them. Shady, Money Hungry, Shallow people who work with crypto & cannot trace the money. FULL INVESTIGATION is now pending! If you VALUE your money & want a HASSLE FREE travel, rental and A respectful, immediate customer service DO NOT TRUST or DEAL with this company. See TWITTER to view more complaints from MANY unhappy customers. They REFUSE TO REPLY and I have ALL EVIDENCE of crypto wallets, profile pics, whatsapp numbers and saved ALL conversations plus much more. I have escalated to Fair Trading Commissions and the Media because YOU WON'T HELP!

booking a flight on 10/2/2022 from BKK to PHL on 12/07/2022 return 01/08/2023 completed the entire booking and was told the price was no longer available, new price increased $100 and may not stay at that new price. obviously this is bait and switch is this legal?

Tried booking on different computers and the same one with the same results, cheaper price went through the booking and price switch and the end of process.

Incident: $340 Airline Ticket Voucher was applied to a new trip that was published for $255 on ORBITZ . I should have a remaining credit balance of ~$85. (Note: the published price via the airline directly was the same as Orbitz)

Instead, Orbitz used the entire credit AND charged me an additional $30, thereby making my trip price ~$370, NOT the $255 that it should have been.

No itemized receipt on pricing in the confirmation either. Very unethical practice and could be a violation of Passengers Bill of Rights.

I tried to reserve a rental car on Orbitz website and once I clicked reserved, the website apologized stating my request could not be made. I just checked my credit card online and I was charged for the deposit of the car rental.

I then talk to an Orbitz agent via the chat and was informed the following "I was able to verify the reservation was not confirmed so the transaction was cancelled but the system created a pending authorization for the original booking value which will be automatically released within 3 - 10 days or less than that depending on your bank. Since prices and availability can change at any time this might have caused the error. You can book a new rental online using a different form of payment."

So for an error that I did not commit, Orbitz has charged me without service and then tells me that the funds will be held up for 3 to 10 days and in the same breath ask for another form of payment. What kind of foolishness is this? I should have never been charged in the first place if the prices changes and the site can't commit to a reservation>

I cancelled a hotel reservation on 7/22/22 for a full refund. Orbitz sent me two refund confirmation emails, but nothing was ever refunded. I called and was told the refund is definitely processing, and to wait 7-30 business days. It’s now September 6, 2022- well past 30 business days- and I don’t know how to get my money back. I’m paying extra in credit card monthly fees now because this charge has been on my account for two months, & should have been refunded right away. I’m looking into legal action.

I received an email from AirEuropa stating that my case had been verified. However, Orbitz was responsible for issuing the refund. I have spent over three HOURS on the phone with Orbitz, talking to THREE different agents. NOTHING gets done. I have submitted the letter from AirEurpoa THREE times. I will contact my bank and issue a fraud complaint against Orbitz unless you refund my verified right to a refund immediately!

Itinerary#:[protected]

Orbitz booked us on a flight to Rome so we could connect with our cruise on 8/21 we have to get into Rome by 12:00 pm at the latest and cannot leave until 8/20 because our child care doesn’t arrive until then. The airline changed our flight, we called and waited on hold for 2 hours, orbitz fixed, they changed our flight again, we called waited on on hold for 60 minutes, they fixed. They changed again, this time totally different flights and they put us in coach when we’d paid for premier for the international and business class for the domestic connecting flights. Called 7/18, on hold for 40 minutes then on with an agent for 2 hours. She said they couldn’t put us in premium because no seats were available so she’d call corporate and they’d put us in business class and they’d call to confirm in the next 2 days. Waited 4 days and called back 7/23 and spent 6 hours doing exactly the same things the first agent did only to be told it couldn’t be done and they’d give us a refund and we could rebook. We can’t rebook this close to departure, we paid $5k for the tickets and the current prices are now almost $13k. Absolute trash service, the last time we will ever book anything with orbitz or Expedia if they don’t offer a considerable recompense for the massive wasted time we’ve spent and the terrible flights we are about to have, having zero other options. We booked in January for god sake.

I spent two hours on the phone with someone to change my flight since the airline cancelled the return flight. It took the lady two hours to find a trip and change it. She failed to mention until AFTER charging my card the difference that there would be an $100 fee. I dont understand how I paid $163 for a flight and it ended up costing me $400 to change it later.

I discovered that my visa was delayed at the gate. After contacting immigration and receiving a letter saying I can pick up my visa upon landing and providing this information to the airline… They still denied me access to fly. I was unable to attend the trip and contacted Orbitz customer care. I lost my entire trip without any assistance for a refund. Contacted insurance I purchased and still no results. And I have my visa without possibility for a trip or refund. Customer service was not helpful at all.

I had a trip planned that was booked through Orbitz. It was a flight from Barcelona to San Francisco via Miami. When I tried to confirm my outgoing flight on line - it would not let me - nor could I go to the airport to inquire. So I arrived 3 hrs early to check into a flight that the e-itineary said was leaving at 12:50- only to be told my flight left at 9:30am. I never was sent a corrected itinerary and couldn't received texts. American Airlines (BA flight operated by AA). Rebooked me but charged me $312.40 for the change. I was told to claim this fee with Orbitz since the itinerary was never updated. NOTE that it may show my flight cancelled and then rebooked via JFK because that was the option for getting home at a $312.40 fee.

Booked four tickets for travel in June of 2020. We canceled our flights on 6/1/2020 and applied for a refund. Then on July 9, 2020 we received an email saying that we had an airline credit for the tickets and that the airlines will be setting the policies for how to redeem the credit""What we are still working on the dates you need to to book or travel by"We will continue to contact you by email whe her have further information" Again we applied for the refund. There was no contact until Tuesday May 4, 2021 when we received an email stating that "Refund Processed you can expect payment within 6-10 days"

Currently, we have not received any payment. When we call each CSR tells us that our airline credit expired and there is nothing that they can do for us.

We have been told to contact the airline, we have tried that and they say that this is the responsibility of Orbitz. At present we are out $5,127.32.

Your service, along with the airlines, have changed my flights three (3) different times. All of which have drastically changed my arrival and departure times. I booked my flight on 1/20/22. There have been changes to my flights 2/20, 3/6, and 4/3. Being that they were changing my flights every month, I waited until now in case there were any additional changes. I have now tried to change my flights to different times. However, I am being told that I need to pay the difference between the tickets from my original flights to the new flights (which is a minimum of $450 or more). Even though the flights are with the same airlines, from the same locations. I am simply looking to change times. In addition, I even purchased the flight insurance for this trip, and I am still being told this. The other MAJOR issue is that I am being told that I have to pay this difference because it has been more than a certain amount of time since these changes were made to my flights. However, at no time (in any of the 3 different emails were my flights were changed), was I ever notified that I had a certain amount of time to make changes if the alterations did not work for me without being charged.

This is absolutely ridiculous, and I am MOST CERTAINLY extremely disappointed, angry, and frustrated with both orbitz and American Airlines.

I cancelled my ticket which had a full refund less 50 euro. Ticket was bought on Orbitz.

Orbitz claim they have repeatedly handed over the ticket to Aegean and to date no refund.

Aegean claim the flight was bought on orbitz and orbitz must refund the tickets.

Ticket number [protected]

Orbitz : [protected]

Passenger :Jodi Samuels

Orbitz confirmation at time of cancellation on September 27 2020

We are contacting you from Orbitz in regards to your cancelation request associated to your reservation with Aegean under itinerary [protected].

We would like to inform you that your reservation has been canceled for the passenger Jodi Samuels with the ticket number, based on the airlines policies the ticket was refundable minus a 50 EUR equal to 58.16 USD cancelation fee, so the total refund will be 303.13 USD and it can take from 10 to 12 weeks to be back on the original form of payment.

I need a resolution after 20 months of back and forth

Jodi

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Hello!

My two-way flight GSO-Moscow, Russia April 12-May 3, 2022 was cancelled. The flight had to be provided by different companies. With difficulties I got the second part trip refund, but the refund for flying from GSO to Moscow, Russia by Aeroflot, 422 dollars and 20 cents, is still not given to me though it was cancelled in February 2022!

By all means Orbitz.com tries to escape returning my money. At-1, they put it as a credit which I did not ask them for. So, it means, they got money from Aeroflot! But wherever I tried to talk with agents online, they cheated, were cunning, in the end of the talk suddenly asked me if it was the second part of the trip while seeing all information and my provided itinerary; they did not show that they were online and sometimes simply ended conversation unexpectedly.

I hope very much that complaintsboard.com will help me in it. I am on Orbitz for 22 years! And I am a nervous rack now, worrying for Ukraine and those relatives who stay in Russia and can do nothing against the war.

There is no connection between USA and Russia, and I am not going there any more anyway, so why does not Orbitz return my money despite all regulations and rules and my 22 years loyalty to them? They football me, which is absolutely impolite and disgusting.