Optum Bank

March update: still broken.

Will update rating when fixed, but right now it prompts for Touch ID when launched, then says I’ve been logged out and gives me a manual login screen (very poor implementation of Touch ID, which exists to avoid such repeated manual logins).

Followed by nested spinners, one moving, one frozen, followed by a pop up error that says: “Error” on line one, “cancelled” on line two, and has an “OK” at the bottom.

OK.

Followed by both spinners moving but nothing else.

I hate this phrase. I’ve seen it too many times. Attaching a rcpt to a claim should be easy but there are no clear directions. I figured it out by doing it wrong 1st. I am finding this FSA account and app more frustrating than ever. In part that I now must submit rcpts for every transaction, which I didn’t know at the beginning. I didn’t have to with the plan we had the yr before but it was a different company. I mean really, it’s an imaging center & a Dentist office - is it that hard to figure that it is a medical claim & I’m not buying bubble gum with it.

My company just signed on with Optum in January so I tried to download the app this morning. When I opened it, it just sat there with the buffering wheel spinning around and around and around. After closing it and reopening several times, I was finally able to enter my username but then when it should have jumped to password spot it started the buffering thing again. I deleted the app and downloaded it again hoping this would help. No luck, just more of the buffering wheel of doom. I tried it on WiFi and on my cell signal but nothing worked. Very disappointed.