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Optimum review: Cable in my back yard

C
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10:47 pm UTC
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Internet was installed on july 29th, 2026, cable was put through the wall of my house, ran across my back yard, over my fence across to a pole in my neighbors yard. I was told by the technician someone would come in 7-14 days to bury the cable and it's still there. I have called 8 times to inquire about this and have been told numerous things, but nothing has been the truth so far. Please help. Thanks

Desired outcome: to get this cable buried since I have been waiting for 2 months

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