OnTrac — inability to invest in improving your reputation or elevating level of expectations of your employees
Not once have we ever had a package that was delivered by OnTrac go smoothly. Often delivered to wrong address, never delivered on time and no sense of pride or professionalism by delivery drivers (i.e., packages thrown from vehicle, left in driveway etc.).
Next step is to complain to the BBB. Baffled why this company does not set higher standards and expectations of themselves and those they employ. The internet is full of examples of poor performance by OnTrac that any self respecting business would use as motivation to change their business practices and reputation.
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