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OnePlan Insurance
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www.oneplan.co.za

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2.3 25 Complaints
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OnePlan Insurance Complaints 25

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4:01 am EDT
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OnePlan Insurance deductions after cancellation

I joined the OnePlan Health Insurance with a hosptial plan option specifically the Elite Hospital Planand the policy number was [protected]. It was for my daughter and myself. This started around Feb / March 2014. I was then given a full tiem contract at the University that i teach with one of the benefits being a family medical scheme paid for by the institution. On the 23 July 2014 i notified the agent who had signed me up a Mr. Luvuyo Mhlongo about this and that unfortiunately I would have to cancel my Policy since they were not one of the preferred providers than the institution deals with. He responded by saying that I needed to contact the cancellation section on the email address : [protected]@onegrp.co.za

I did so on the 24 July 2015. I have just discovered that they have been deducting money from my account ever since and have not terminated my policy despite me having made clear that I wanted to cancel and that i have joined another Health Insurance namely Discovery. I have mailed them and they choose not to reply.

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3:56 pm EST
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OnePlan Insurance no feedback very poor customer service

Oneplan medical aid took double debit order from my account after I cancelled it in November 2012. I've been fighting to get my money back ! After how many mails and phone calls not a single feedback or reply! Different story every single time.Managers not responding or out all the time or bussy on another call or they can't find him / her wil take my number and they wil phone me back I have heard a hundred times before!no respond to mails so I went to hello peter site and place them there.I'm tired and spend a lot of time on calls and enough money now! I need help...Noktule is the lady in charge of the complaints dep there but I'm stil waiting for her call as to when I can get my money back! Spoke to Danie Fourie, Zama, Thembi, terrance all saying the same thing over and over we wil phone you back today ...bla bla bla! Is this customer service? I'm tired and frustrated, and don't know if I should rather take it to the newspapers.

Angry and very unhappy
Mr Wayne de beer

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9:29 am EST
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OnePlan Insurance no card issued after 3 months

I have joined one plan medical on 17 September. By 10 October I have not received my medical cards. I have phoned and informed them that I am moving and that they need to send my cards to an alternative address. End of October I phone and they informed me that the cards have been sent. 3 weeks later I phone and they told me that cards was sent on Monday. 2 Weeks later I phoned again and again the cards was sent on the Monday. Today I phone to be informed that the cards was sent on 17 October to my old address and no change of address was done on the system. No new cards have been issued or posted as I was told the previous 2 times I phoned. I will have to go on Holiday without medical insurance cards in my pocket and will have to pay all medical cost and claim back from them. The best they can do is request new cards and send them to my new address but that will take between 4 to 6 weeks and with it being December more likely 8 weeks. Not even a new credit cards takes that long to be issued. This is the worst service I have ever received from any medical company and clearly you get what you pay for - they are low cost and therefore cannot afford quality service. Will have to move again in 2012

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rhooper
ZA
Jan 26, 2012 9:03 am EST
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I applied for the medical aid in October 2011 - to this date being 26th January 2012 no card has been issued!
have sent 3 requests for assistance to no avail! I am actually becoming very worried that I should not have joined this medical aid.
I have read a number of complaints on HELLO PETER and wonder if I should count my losses now and just cancel this policy!
richard hooper - policy number : [protected]

OnePlan Insurance
OnePlan Insurance
Jul 15, 2019 8:11 am EDT
Replying to comment of rhooper

Hi there Richard,

We're sorry for the inconvenience which was caused due to late delivery of your Onecard.

After further review of your policy, we have come across that it is cancelled.

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10:36 am EDT
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Featured review
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This is only one of many problems i have encountered with OnePlan. My son is 3 years old and has over all been a very healthy child, around about middle August he got flu and it wouldn't get better, in the beginning of September I took my son to the doctor and was given medicine for sinuses & allergies, I returned to the doctor again the end of September a...

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12:43 pm EDT
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Fristly, I get turned away from a hospital because according to one plan, my medical insurance has been cancelled, and they refuse to allow me to be seen by a dr. Dislocated knee, torn legaments. Only to find out on the monday, that it was a system problem, my monthly fee is payed in advance, however, my service was cancelled. Secondly, to get your money...

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Overview of OnePlan Insurance complaint handling

OnePlan Insurance reviews first appeared on Complaints Board on Apr 18, 2011. The latest review Pet claims was posted on Mar 6, 2024. The latest complaint Pet claims was resolved on Mar 06, 2024. OnePlan Insurance has an average consumer rating of 2 stars from 25 reviews. OnePlan Insurance has resolved 8 complaints.
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  1. OnePlan Insurance Contacts

  2. OnePlan Insurance phone numbers
    +27 100 010 141
    +27 100 010 141
    Click up if you have successfully reached OnePlan Insurance by calling +27 100 010 141 phone number 0 0 users reported that they have successfully reached OnePlan Insurance by calling +27 100 010 141 phone number Click down if you have unsuccessfully reached OnePlan Insurance by calling +27 100 010 141 phone number 1 1 users reported that they have UNsuccessfully reached OnePlan Insurance by calling +27 100 010 141 phone number
    Customer Service
  3. OnePlan Insurance emails
  4. OnePlan Insurance address
    54 Maxwell Drive, Woodmead North Office Park, Woodmead, 2021, South Africa
  5. OnePlan Insurance social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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