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Omegle
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www.omegle.com
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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

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M
6:54 pm EDT

Omegle banned for no reason

I was just casually on Omegle whilst on Discord with some friends, I wasn't doing anything inappropriate just looking for some people to chat to as you do without doing anything weird. I was looking on my usual tags such as "kpop" and "anime" after not finding much there I removed my tags to just search for random people hoping I would have more luck there but after clicking next 2-3 times I was re-directed to a different page, went back to Omegle to find out I was banned.

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N
10:40 am EDT

Omegle omegle ban for no reason

Hey,

I haven't done anything wrong - but got a ban on omegle, I was casually chatting to people and when i pressed to go to the next person apparently got banned. really confused why ... I am of age (22yrs old) and didn't do anything inappropriate on camera.. please can you check why I am banned and please unblock/unban me :)

I am very unsure why this ban has come up

thanks in advance :)
Vanessa

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C
3:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle getting paid

Hello I was just on Omegle and I heard something about getting paid for staying on and I was told that all that is required is a picture so I'm attaching a picture of myself and I hope that you can respond and if you're interested in paying me to go on Omegle my email is [protected]@gmail.com! Please consider me to be apart of this program. I'm very interested in this opportunity and I hope you take me into consideration! Thank you!

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K
7:15 am EDT

Omegle omegle

Hey guys! I was just chatting usually on Omegle and got banned for no reason. No nudity, no racism, nothing that breached the rules.. its been a month since i got banned and it'll be great if you guys help me out by unbanning.. I'm a regular user and i feel really bad when i don't get to open my favorite site after returning back home.

Please look into it and solve the problem as soon as you could cuz it'll be great to get back to using omegle again!

Thank you!

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I
5:42 pm EDT

Omegle banned for no reason

Hi Omegle i was banned yesterday for no reason i was just laying on my sofa chilling and chatting with people when all of a sudden i get banned why do people that do nothing wrong get banned i mean there are grown men getting on Omelge and showing there genitals and there penis and all ways masturbating i am getting sick of it please do something about the men masturbating on Omegle i have got on Omegle alot of times and i have heard female complaining about guy mastubating. I always follow the rules when i am on omegle so please unban me. Thanks very much

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C
3:29 pm EDT

Omegle being banned

My friend and I were on omegle doing nothing, just trying to talk to people, and out of nowhere it says I am banned. There was no need for me to be banned and I have no clue why it happened. I have been banned for about 2 weeks now for doing nothing wrong. Please un ban me now. This is absurd and we did absolutely nothing wrong. We were fully clothed and were just looking for friends.

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G
1:22 pm EDT

Omegle bann

Me and my friend were on the website and all of a sudden it said I got banned, we weren't doing anything inappropriate and i'm slightly confused as to what is happening as much worse things came up on our screen. I'm just wondering if there are any consequences and if so what are they, we were completely innocent and don't want any trouble with anyone

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F
1:19 am EDT

Omegle banned

Hi omegle, I got banned yesterday 4/8/19, and I did nothing wrong. I was just chatting with someone and it glitched and then said I was banned for no reason. There wasn't even music or tv playing that could've been copyright and most definitely no nudity. There needs to be a fix on the bot bans because I see nudity all the time and they don't get banned, but I got banned for no reason.

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C
11:34 pm EDT

Omegle omegle video chat

I got banned from video chat yesterday (8/3/19) and I didn't do [censored]. I was chatting with people and then my laptop crashed and when it came back on I was banned somehow. The cam was off while it was crashed too so idk what that means. It doesn't show the "this ban won't last forever" message anymore either. I was literally just sitting there and typing all my messages - skipping anyone who said anything inappropriate or whatever and minding my business. I'm not even allowed into the un-moderated section, which is cool because I don't really go on there anyway. Can you do something about this and un-block me or like what's the sitch'?

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G
12:27 pm EDT

Omegle banned for no reason

Hii, A few days back I got banned from omegle and i did nothing wrong, I was just sitting there waiting for someone who would chat to me then got banned but my screen does not say.. you have been banned from omegle but dont worry mistakes happen sometimes, your ban won't last forever, instead on my screen it says.. you have been banned from omegle due to possible terms of service violations by you, or someone else using your computer or network, and I just cannot go on omegle whatsoever as this message won't go away. I would much appreciate it if omegle company could lift the ban please so I can use omegle again.

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K
10:45 am EDT

Omegle omegle

There was a video of child sexual abuse on omegle. It looked like it was pre-recorded and not live. I don't know how to send a url of the video or anything because i clicked away from it so quickly. It was extremely disturbing and i saw it twice while on omegle. The tags i had on were tiktok and furry. Other people i chatted with said they saw that video too

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M
9:59 am EDT

Omegle banned for no reason

My friend and I were just speaking with people, having normal conversations and such until we approached a screen telling us we were banned. We did absolutely nothing wrong, and have no idea why we were banned. This is complete nonsense considering there are people on there that actually do things which could lead to a ban, which makes no sense as to why someone would get banned for doing nothing wrong whatsoever.

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I
5:00 am EDT

Omegle banned

I was banned for no reason. Yesterday I was with a friend talking on Omegle and when I came on it today I was banned. I don't even know why because we were speaking Spanish, and the only times we were speaking English was when we actually found people who actually wouldn't skip us. Even when we were talking in English we weren't doing anything bad because our parents were sleeping. Please unban me.

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A
12:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle ban

My computer was just banned from omegle and i have not been doing anything wrong. I've simply been straightening my friends hair and making new friends.There was literally no reason for me to be banned. There are plenty of people on the unrestricted section who like to show their dicks and don't get banned so maybe you should look into whoever is running the ban patrole because i don't even have a dick. I don't understand what the ban was for but I'd appreciate it if you could un-ban me thanks.

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G
11:20 pm EDT

Omegle banned

Omegle. My little brother is 11 and he had my ipad last night and I woke up banned from omegle... I have no idea what he did or said but it was not me and I ask to please be unbanned because this is the only way I can be social with people. If the least you could do is tell me what he did I would be okay with that aline. But I ask to please get unbanned so I can be social with people and meet new friends, thank you.

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J
10:32 pm EDT

Omegle I was unfairly banned on omegle

It occurred on Friday, August 2nd, around 6:30 pm
Me and my friend were just going on omegle to meet some new people because we were bored. We saw probably about 3 or 4 different people before we were banned for no reason, we had a short conversation with one of them where we exchanged hellos and then they disconnected, we didn't talk to anyone else and didn't have any nudity or swear words being used, and for some reason we can still use the unmoddereated section which is weird cuz we have no interest in using it for we are good christian children.

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A
4:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle banned

I was all of a sudden banned for no reason. I was under the title tik tok speaking to a few people with my friends in the room. Next thing I know, my screen just popped up as banned. I have not done anything or violated the rules, so I would like to get unbanned please. This has happened on august 1st, but I dont understand why I got banned as I have used omegle multiple times before and it was perfectly fine. Please resolve my problem as I cant access the site. Thank you.

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Update by Alexia123
Aug 02, 2019 3:52 am EDT

I have been banned and I cannot think of why and I would like to access Omegle again but I cannot since I am banned. Could I please get unbanned as I cannot see what I have done wrong.

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B
10:58 pm EDT

Omegle banned for no reason

I was banned from your website, omegle.com, I have no idea why I was banned. I was just skipping through people that were doing inappropriate things, showing their private parts. After one conversation that I had with a nice person the next one, I went to start a new chat and I was banned. Please fix I didn't do anything wrong I just want to meet new people and not go outside to meet them.

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H
12:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle omegle chat log

If I was chatting with someone and I saved the chat, but I didn't realize that i needed to save the url, is there any way i would be able to get the chat back? It would really mean a lot to me to find the chat.

I know what we spoke about and could offer maybe a few key words. I'm really desperate to find it.

The chat occurred on July 1st 2019 7:30/8pm west coast USA time.

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G
7:22 pm EDT

Omegle banned for sexual behavior

I was on Omegle and before i got banned i was paired with this random guy cant remember what he looked like but i was paired up with him and then i got banned. Keep in mind i wasnt doing anything wrong but just messing around and being stupid. But i got banned for being a pervert and being straight up disgusting but i wasnt doing that at all. if you could kindly unban me that would be great

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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