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CB Casual Dining Olive Garden Complaints #22-41
Olive Garden

Olive Garden review: Service and quality

J
Author of the review
9:04 pm UTC

To Whom It May Concern,

I am writing to express my deep disappointment with the quality of food and service I received at your Olive Garden location on Father's Day, June 18, 2023 in North Haven, CT. At around 6:44pm, I placed an online order for pickup. The order was to be ready at 7:05pm. The order was ready at 7:10pm. My experience at your establishment was not only unpleasant, but it was also highly unacceptable.

Firstly, the food that was served to me was of poor quality. The salmon was overcooked and very salty. The salad was wilted and lacked freshness. The lettuce and onions in three of the four boxes weren't cut up and was just thrown in the box. Also, the meatballs were extremely salty as well. We as Afro Americans already have high blood pressure so that didn't help. The chef needs to be fired. I was shocked at the poor quality of the food as I have always had a positive experience at other Olive Garden locations.

Furthermore, I was stunned by the lack of supply of utensils at your restaurant. It took an inordinate amount of time for me to receive forks and knives to eat my meal with. I had to return to the restaurant to obtain the utensils. This delay is unacceptable and shows major flaws in your management.

In addition to the issues mentioned above, I would like to request a full refund for my meal. I am deeply unhappy with the entire experience and feel I did not receive the experience I was promised as a loyal customer. I hope that you will resolve this issue quickly and take appropriate action to improve the quality of your food and service at this location.

I hope to hear from you soon and a prompt resolution to my concerns. Thank you for your understanding. The Id number for my order was [protected]. I have attached my receipts for your review and follow up.

Sincerely,

Jerome Hill

203.650.2907

Desired outcome: Refund

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  1. Olive Garden Contacts

  2. Olive Garden phone numbers
    +1 (877) 500-9706
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    +1 (800) 248-4935
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    +1 (888) 888-3341
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    Gift Cards - Canada
    +1 (844) 645-6925
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    Customer Service
    +1 (800) 331-2729
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    Guest Relations
    +1 (626) 821-0636
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    General Manager
    +1 (407) 245-4336
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    Guest Relations
    +1 (847) 428-1981
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  3. Olive Garden emails
  4. Olive Garden address
    1000 Darden Center Drive, Orlando, South Carolina, 32837, United States
  5. Olive Garden social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2026
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Olive Garden Category
Olive Garden is ranked 3 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

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Cold food, management
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