Old National Bank review: Don't give onb your business

To Whomever Sent This,

I do not participate in social media. My complaint is below. If email isn't a proper form of communication between Old National Bank and its customers or their third party vendors, please reply. I will submit yet another scathing review for Old National Bank and be sure I extend all reviews/complaints to the Better Business Bureau, State Attorney General, FDIC, etc... It's your choice.

Prior to today, January 5, 2026, I had been able to view and download statements on the Old National Bank website. (FYI, yes, I have an account and yes I was logged in.) Today when I clicked on the eStatements drop down menu, then again clicked on eStatements, I received a pop-up window stating "Your eStatements has been opened in a new window." However, there wasn't a new window displaying eStatements. There was NO NEW WINDOW. I closed out my Edge browser, went back in but the same scenario repeated. I also tried Chrome and Firefox browsers - same scenario. I called Customer Service at 11:18 am via the phone number listed on the ONB website [protected]). The greater portion of the call involved asking the representative to repeat what she said because I couldn't understand her due to her poor English skills - I think I'm safe in assuming your Customer Service is located somewhere in the Middle East (how nice of you to place such little importance to Customer Service). After explaining my problem, she stated she knew exactly how to fix this. She instructed me to go to settings in the Edge browser and told me to turn off the Pop-Up Blocker. What?! This goes against any efforts to keep my data/digital equipment secure. It's nothing any of the browsers recommend either. I refused to turn off the pop-up blocker, telling her that the idea was a ridiculous solution. She was steadfast in relaying this was the only solution. I thanked her for no help whatsoever and ended the call. Just one more reason we are transitioning to a new bank. Additionally, I was on hold for 20+ minutes before I was able to talk to someone. I gave a 1 star only review because the web form requires that at least 1 star be selected.