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3.0 275 Reviews

Ocwen Complaints Summary

139 Resolved
136 Unresolved
Our verdict: While Ocwen has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Ocwen reviews & complaints 275

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K
4:04 pm EST
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Ocwen customer service what a joke

This is the worst company I have ever dealt with. I have been tryin to get a refinace since last may. I get phone calls and emails weekly stating that I have not responded to their request and I will be denied. I have responded to every request they have made
You can not contact them they never respond. They are playing with people's lives and they don't care. I have ever written to the president what good that did. I am trying to find out now what government agency I can get into looking at their bussiness ethics
If anyone has had luck getting there matter resolved let me know how I am at the end of the line

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RISEUP
, US
Feb 25, 2011 5:23 am EST

OCWEN LOAN SERVICING MEET THE FTC [protected]

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RISEUP
, US
Feb 25, 2011 5:20 am EST

Ocwen Loan Servicing is forcing me into escrow this year i am non escrow and they paid my taxes on Dec. 10, 2010 and switched my homeowners insurance into there name Nov. 10, 2010 without any prior letters or notices they said i was delinquent but the taxes weren't due till Jan 31, 2011 now they say my payments are going up $400 starting in April they say they are trying to "help" but i know they just want to raise up my payments to make it harder to pay so i can't pay on time mess up my credit so i cant refinance and try to put me in a bind. My wife is on unemployment i only work 40 hours but i always pay the note i hate this company they due business like organized mobs do. I wish I was rich so I can really have a voice against them but i'm not going to let them get me down. You can't talk to no one in the U.S. only in India ### can't even speak English right taking my American dollars i want to speak to an American! I can't trust these corrupt punks! These greedy ### are the reason why this country is in the situation it's in. They want the poor to lose everything yet still use us to rebuild America. I guess they forgot who made them rich in the first place and built the houses they sold, buildings they work out of, and cars they drive. I do NOT trust and will not ever trust Ocwen!

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Karen4805
Joplin, US
Dec 20, 2010 11:24 pm EST
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Call the FEDERAL TRADE COMMISSION [protected], FILE A COMPLAINT WITH THEM...I did this today and they are going to watch for a pattern on this company, so pass it on to any one you know trying to deal with this company!

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11:23 pm EST
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Ocwen everything about ocwen

Oh my gosh. After reading all these complaints about Ocwen it makes me want to cry. If all of you people are having the same problems that I'm having with Ocwen, then what can I really do to get control over my own home?
My mortgage loan was sold to Ocwen from HomEq effective Sept. 1, 10. We were on a repayment plan and just about current, and Ocwen enters the picture. They have NO payment history prior to the sale of the loan. So we requested our account to be researched on Sept. 28th, no response. Contacted them again. We were told to not make a payment for 10 days to break repayment plan. So we didn't pay and the plan still didn't break. So I made another payment and faxed all my bank statements to Ocwen to show all my payment history from May - Sept 2010. It is posted on their website on our payment history the ways that they are breaking our payments up. Its a joke. There is an incorrect payment amount, a double payment equalling $849.95 that has yet to be applied to the past due amount. They are in India, the customer service reps have no clue until you argue the truth with them. Today I was told when I asked why the $849.95 hasn't been applied to the past due amount I was told they just barely recieved my fax today. Before today I have spoken with several reps who have verified that the fax was recieved on Nov. 15 2010. Today is Nov. 30, 2010. I flat out caught this woman lying to me. You do wait on hold forever, and when you do reach customer service and they get tired of you, you are transferred to neverending music with no one picking up. We were considering modifying our loan but after reading this I think the best thing to do is refinance through another company. This is crazy that a company is actually getting away with taking peoples homes for nothing. Charging transfer fees and other made up fees, telling you one thing and then mailing you another. I'm truely worried about this situation now, cause I see I'm not the only person having these problems with this company. I'm down with any advice from anyone who knows what I can legally do on my end in the state of TX. Email me and Put Ocwen in subject box. keese.[protected]@yahoo.com

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Justice4ALL1
Brooklyn, US
Feb 20, 2014 6:52 am EST

That is AWFUL ! I AM SO VERY SORRY .
HOW ARE YOU TODAY ?

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brokenhearted in poteet
Poteet, US
Jun 28, 2013 2:08 am EDT
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on july1 2013 i wont have to deal with ocwen anymore i wont have to fight or lose anymore sleep why because for a year i battled and tried and now i go to court on that day so they can take my home it over thanks for ruining another familys life

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8:55 pm EST
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Ocwen getting ripped off

Have been dealing with this crap company now for 4 months to get my money from the insurance company to fix my house after a fire I had. Ocwen has deposited the money but does not want to send any out so I can fix my house. I have been fixing things out of my pocket and have sent the paid bills to them, yet they still refuse to give me the money back, always some paper work issue, file not there, requesting file... Ect.. Ect.. If you call the listed number it goes to india and you have to try to understand them to get some where (I speak american english not the queens english) goverment should tax companies like this at least 75% because they take jobs away from americans by sending them overseas.

I call them at this point 3 times a day and then send a fax about the last call we had so they can not say we never heard from you... This has to be one of the worst loan servicing companies in the world.

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Update by clyde684
Apr 20, 2011 11:12 pm EDT

India has to transfer you back to Ohio...Demand it!

Update by clyde684
Apr 20, 2011 6:09 pm EDT

They are LYING to you...there office for this is in Ohio..somewhere around Dayton... I did end up getting all my money from them even after they sent there [censored] inspector to say I was onlyb 85% complete which I disputed ...Some how I ended up pissing them all off and then could only talk to a supervisor...This person did what ever it took to make me go away..I will have to look thru all my stuff and if I find her name and number I will send it along to you...This company is garbage...I had a message on my phone from them a couple of weeks ago that said there was a change to my account...I called and got India again and asked what the change was...said there was no change...was just looking for my payment..This was the 4th of April...a Monday...The 1st was a Friday...I then ask if Ocwen was hurting for cash to have people called with such ###... I then instructed this person that he lied about the call to began with and was going to report them to the AG of California... He ended the call at that point... But I still have the phone message saved...

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just_me1012
, US
Nov 21, 2017 8:23 pm EST
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Reading all your complaints. I am extremely worried. My loss was due to backup of sewer and drains. It was only a $10, 000 check. (this was the limit I had on my basement) even though the damage estimate is much more. I refused to sign the check and just mailed what they asked for along with the check for them to sign and mail back. Truthfully your stories scare the hell out of me. Any suggestions on what to do if they refuse to mail it back to me?

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nunyaa
, US
Dec 15, 2017 4:57 pm EST

Well they tell u not to sign it. So if you don't sign it they can't forge your name. Forgery is against the law.

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Shauna Gordon Thompson
, US
Aug 15, 2018 10:36 pm EDT

So what happened with your situation ?

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Dar A.
Collingdale, US
Mar 09, 2017 4:25 pm EST
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I finally got my money, and finished re-building my garage. However, I do not want to ever deal with OCWEN again, so I refinanced my mortgage. I am done with OCWEN forever! Yeah! I would suggest you refinance your mortgage too, and while you are at it report OCWEN to your State Attorney General. If they get enough complaints, they will be barred from doing business in your state. Good luck.

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Nellie Tapia
, US
Dec 13, 2016 12:43 pm EST

I am too going to the same dilemma as everyone else with the Insurance loss draft dept.
I have been dealing with this crap company now for 2 years to get my money from the insurance company to fix my house . I've been doing everything your insurance loss and draft request me to do, I have a contract with Castle Rock Roofing and I notified your insurance claim dept that the check you sent me with my name and their name I had to give it to them for the deposit. ( because your insurance endorse with my name and their company name) .Plus my insurance deductible of $2000, and they did me a fraud. I reported this to you right away and your customer services from India tell me, Mrs. Trigo, the past is the past you need to move on but they did not reimburse me for my loss. I've been doing everything your insurance loss draft asked of me, for example, I sent them a notarized letter to them that I don't need their services. Trying to contact them and mail the information to your insurance loss draft to notify you that the construction company was no longer working with me. This year I just finished all the work done and I called your insurance loss draft dept to report and they sent a property inspector, it is 100 percent done. Ocwen insurance loss draft customer service tell me that the check was going to be mailed to me in 7 to 10 business days. So when I called back to find out the status of the check they asked me for invoices of any proof of how I paid for the repairs. I have also been offended by your customer service calling me a cheater that I cheat, that I probably hired my brother, my friend or someone to do the work that has been done for me. So I sent what they request that I've been asked from your customer services from the insurance loss draft. I explained to her that now they use tablets for you to sign and they email me the receipts and if she wants me to I can forward that information, she said no only fax because they do not have any email address. I don't have a printer and every time I do a fax to you they charge me $2.00 per page and I have to pay with my pocket. I also explained to her that I have proof from my bank on how I paid and also I have their business card so your insurance loss draft is able to contact them and ask for those invoices. She told me that will be good so I faxed it on December 5, 2016, and today I call to find out if you've received those faxes and they tell me that is not going to work. So I just want to let you know that I have proof of all my conversations with your agents because I'm hearing impaired and I have to use an interpreter and everything is on my screen and I save the conversation so I'm just going to talk to my attorney and provide all this evidence and how your Ocwen insurance loss draft been treating me. I'm done dealing with your insurance loss draft, I'm just going to hired an attorney and ask for all the money and time I lost because OCWEN has my insurance money but does not want to send It to me. every time I call, they ask me for something else I have to fixed things out of my own pocket and have sent some paid bills to them, and copies of the bank checks with the bank notarized. that show how I paid with the company names on it and their business cards, and yet they still refused to give me the money back, it's always some paperwork issue, I will File a complaint with my local consumer protection offices or the state regulatory agency, licensing board that has jurisdiction over the seller. Better Business Bureau (BBB) like I just said I do have proof of all my conversation with your companies. I want this matter to be fixed by someone from the U.S.A, not from India thank you.

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nothappymom
, US
Mar 08, 2016 11:18 am EST

I am too going through the same dilemma as everyone else. Our air conditioner has been out since Jan. 18th when a bad storm came through Texas and here it is March and still no ac. I have 6 kids in a hot house and it is miserable. We have State Farm Insurance (which I thought was the best) but has let us down to the point we are going to move all of our policies from them. According to Ocwen when I call they say they do not need to endorse the check when it is under 15000 but my insurance company claims that they have to sign it when it is over 7500. I'm still waiting on the check and find out today that I have to mail the check to Ocwen and once they receive my packet back (a bunch of paperwork to do a claim) then they will send an inspector out once 90% of the repairs have been done (keep in mind this means I'm paying for that 90% to be done) then release half of the funds and then once completed, the other 10% will be inspected and then all of the money will be released. So who is to say they will even release the money because I pretty much just paid to have the ac fixed on my own. This is ridiculous. I have had nothing but problems from this company since they took over my account and hate that every time I call I can't understand anything they are saying. They have no problems taking my money for the mortgage but god forbid they have to help an American out with fixing their home. I also have noticed that my mortgage payments are not adding up for the interest rate (4.3) we have and seems like I'm paying and not getting anywhere. So where is all the money going...

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kathleenm123
, US
Sep 28, 2015 8:59 am EDT

We have been in the same twilight zone with our monitored claim through Ocwen (it's a rather large roof claim). I found this thread because I am at my wits end trying to get the claim money back. I've called the ridiculous Insurance Loss Department TEN TIMES and with the same frustrating results as those who have posted before me. So, with nowhere else to turn I started to do some online research on Ocwen. Their BBB rating is abysmal, however, I did find this bit of information on the BBB site with regards to Ocwen: Ocwen advises you may address your request to the Office of the Consumer Ombudsman at [protected] Monday through Friday 9:00 a.m. through 5:00 p.m. Eastern Time. You will need to provide your account number and the last four digits of your social security number.

I just got off the phone with the Ombudsman office and explained our saga. The American woman I spoke to said she would do some digging and see if she could get to the bottom of it and call me back. We'll see...

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mns services
Chicago, US
Oct 15, 2014 3:16 pm EDT

I have to say you all of you do not know how to handle insurance claims with banks.
i ve been doing that for 5 years and none of my clients had any problems with getting the money.
Have done many claims with ocwen and they send every single penny back.
if you need help, contact me

mnsincr@gmail.com

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C. Han
New Hyde Park, US
May 26, 2014 2:05 pm EDT

I had my loss on January 28th, 2014. I got a check from the insurance company on April 24th, 2014. I have called Ocwen several times to receive a partial payment on that check to do the repairs on my house. They keep telling me that an inspector will be calling me and that they need more paper work. I have sent them everything I have--receipts, their papers filled out--everything they asked for, I have sent it all over and some of it several times. As of today, May 26th, I have not heard from an inspector and I have not received any money from them. Meanwhile, my house is almost done and these contractors want their money for the work completed. Some of them won't even come back to finish up until I get money. I have exhausted all of my resources, including my retirement account to pay for these contractors while waiting for this money. There is no one else I can turn to for the money. I've even borrowed from friends and relatives until this can be resolved. I called the regular line and asked to speak to someone in the United States. She transferred me and the person I spoke to said there is a department that will help you out. It's the Ombudsman department. That number is [protected]. Since today is a holiday, I will be making that call first thing in the morning. Let's hope they can help. Good luck to Ocwen customers.

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Dar A.
Collingdale, US
May 07, 2011 2:43 am EDT
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It is now May, and I still don't have my money to fix my garage! Today is Friday, May 6th. We suffered the loss on January 27th. A week ago Monday, I got a voicemail from Ocwen saying it was urgent I call them about my claim documents. I called, getting India, of course. They said they needed a certain document. I told them they had it. I was put on hold, the rep came back on the line and said, yes, they do have it. It would take 24 - 48 hours to review that.

The following Tuesday, 1 week, & 1 day after our last conversation we called as we didn't hear from them. Guess what? They said they were still waiting for that document! I explained the call the previous Monday, to no avail. So, we got the damn documents and faxed them repeatedly, until the phone rang. It was them saying they got it. By this time, I was finally speaking with an actual American. We took the time, and opportunity to discuss a lot of things, some of which follow:
1) We contacted our State Representative, who in turn worked with the Banking & Insurance Commissioner's offices taking 2 weeks researching the supposed law Allstate told us required they put Ocwen's name on the check. The could find NO such law!
2) We had time to read through our Mortgage contract thoroughly finding only 2 clauses pertaining to our insurance proceeds.
The first says the Mortgage Company may act on my behalf, and process the claim with the insurance company, and oversee the draws of the money.
Since they DID NOT do so, the clause does not apply to my situation at all.
The second clause says they can use the money to pay principal if I were in default. I am not, so this clause does not apply to me either.
Their customer service rep. deliberately misrepresented herself, and my contract by only sharing the parts of the clause that suited them, meaning, she lied to me.
I had already gotten them to agree to give me half of the money, instead of the third they wanted to, but by the end of the call the rep. Was coming up with exceptions of her own that could give me the money outright. She stated that since my garage is not attached to the dwelling, and the proceeds from the settlement were much less than the actual check, that I could request for an official exception to their procedures. Doing so could have all the money to me in 2 weeks! So, that's what I did. I am still waiting for their response, so the saga continues...

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Dar A.
Collingdale, US
Apr 25, 2011 11:18 am EDT
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Oh, don't think I didn't. I have spent more time on the phone then I would like. I think they did transfer me once, but the next tine I called and asked to be transferred, they told me they don't have offices in the U.S.

I think they are trained to tell you anything just to get you off the phone, often times more frustrated then not.

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Dar A.
Collingdale, US
Apr 20, 2011 8:59 pm EDT
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I did find information on Ocwen with an address and number in Ohio. Guess what? When I called it, I got India!

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2:08 am EST
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Ocwen - fraudulent credit reporting

Ocwen has been servicing my mortgage since September 2010. I have not been late on my mortgage since Ocwen took over my loan. I check my credit monthly. In October 2010, I asked Ocwen to refinance my mortgage to get a lower rate and was denied. I applied with another company who requested a pay-off quote from Ocwen. After Ocwen received the payoff quote...

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3:22 am EST
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Ocwen loan re-modification

Sure sounds like my complaint is very much like the rest of yours. Fought with this company since May 2010, when Cenlar sold us to them (after I put in for a re-modification), about paperwork they supposedly didn't receive on our mortgage re-modification. Of course the same papers were sent 7 times, but every time, a new paper would come up missing. Does anyone know how to piece the papers together...guess not?!?!? Anyway, I left 6 messages on the same idiots voicemail, and 3 emails were sent, but never once received a call back from the idiots. Only thing I ever got was those stupid letters telling me they were missing something different after I would fax all the paperwork. Then I receive a phone call the other day asking if I am in need of any assistance with my mortgage? ASSISTANCE? So now you want to help me I said. When I sent the papers 7 times, left 6 messages and sent 3 emails, you didn't want to bother with me, but now you want to help me. CLICK, they hang up on me. Haven't heard from them since.

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Gail1189
Pawtucket, US
Dec 20, 2010 1:53 pm EST
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Here is my story, I fell upon financial problems, and I applied for a modification in August was finally approved on October 19, 2010 and I never received the documents to review and sign. I contacted customer service many times and like everyone else was placed on hold, transferred and also hung up on when being transferred. I emailed customer service and they informed me that they had sent the documents on the 19th and that I was to receive, read, sign and send back the payment by October 26th; which is technically impossible. Since this time I have been trying to find out where they were sent, and to have them redo them and send again to my secure e-fax number. On December 5, I finally got through to someone who informed me that my home was going to be put up for sale on December 7 but he was going to put a rush on the modification docs. FYI I was never notified by mail about this either. I called back on Monday and also checked the website for the status of my loan and it stated that they had received my modification request and not to contact them for 30 days. On December 13th my tenant texted me that someone from the back had been there I was at work at the time. In a panic I called them to ask about the modification they informed me that the bank now owns my property and transferred me the REO dept. which instructed me to leave a message and someone will call me back, and also gave me a email address. I have been doing both since last Thursday to no responses. I have all my emails and faxes to back this up. I am lucky that I know an attorney and although I need most likely a litigation attorney to help me; he gave me an idea to go to the registry of deeds to see if in fact they foreclosed, well so far I don’t see that a transfer has happened; but I still am not getting anywhere

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4:54 pm EST

Ocwen bad service

My mortgage was transfer from Homeq to Ocwen recently.

I was paying interest only payments + $600 to reduce my principal.

Ocwen send me a bill for a interest charges of 110000.00.

I don't know how are they going to charge me after I've been paying interest only for 5 years? interest after interest? Trying to talk to a rep is a journey. leave message never get a response back from them. sometimes i get a luck talking to the rep. guess what? they are in India. don't know nothing about it can't even understand what they are saying like talking to a computer. i am still trying to get in contact with them. i thought homeq was bad Ocwen is about 1000 times worse than homeq.

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Sick of the Bailout
Houston, US
Apr 02, 2011 3:52 pm EDT

they will not let me do a HAMP with my second home; does anyone know of any alternate solutions?

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Ocwen Victim
Los Angeles, US
Jan 25, 2011 3:00 am EST
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Class Action Against Ocwen

Tell everyone you know... pass this on
http://www.lieffcabraser.com/search.php?search=ocwen
415.956.1000

https://www.ahphelp.com/recentposts/BBB%3A_%22F%22_Grades_to_Chase, _Litton, _Ocwen

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Ocwen Victim
Los Angeles, US
Jan 25, 2011 2:59 am EST
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Class Action Law Suit against Ocwen!

Ocwen is a rip off

Join the Class Action Law Suit against Ocwen
check this out:
http://www.lieffcabraser.com/search.php?search=ocwen
415.956.1000

https://www.ahphelp.com/recentposts/BBB%3A_%22F%22_Grades_to_Chase, _Litton, _Ocwen

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Ocwen Victim
Los Angeles, US
Jan 25, 2011 2:54 am EST
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Ocwen is a rip off
Join the class action Law Suit talk to attorney's
Lieff, Cabraser, Heimann and Bernstein
http://www.lieffcabraser.com/offices.php

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3:14 am EST
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Ocwen ocwen screwed another one over

We started with Taylor, Bean, and Whitaker close to three years ago. Never missed a payment - always paid on time and in full. In August of 2009, we attempted a loan modification to reduce the interest rate. We were told our loan was going to Cenlar but to wait until we were contacted by Cenlar - not to contact them. Cenlar took over our loan in September 2009 - we attempted a loan modification through them - we both lost our jobs in the same month and needed to reduce our payments as well. Cenlar kept telling us NOT to make our payments as we were trying for a modification - this went on for 3 months and whenwe do hear from Cenlar, it was to tell us that we were now being transferred to Ocwen. We had to start the WHOLE process over again. Over the time span of a year now, Ocwen has provided us with nothing but lies, misleading information, and no one to hold accountable. We have gone to mostly all of the homeowners modifications functions hosted but told we can afford our monthly payments. We KNOW we can now afford the monthly payments - it is the arrearage amounts we needed help with. Ocwen refuses to accept our monthly payments with a little extra each month - they tried to modify our loan TWICE with a higher monthly payment, no reduction on the interest rate, and extend the life of our mortgage by 10 years. We were served with Froeclosure papers and went to speak to an attorney. We are now filing Chapter 13 in order to keep our home but our credit is ruined and Ocwen is trying to get us to pay more than what we are behind on. PLUS they want to increase our monthly payments indefinitely because our escrow is at zero now. We are fed up and willing to be part of any lawsuit that is out there with Ocwen. Please contact me directly at [protected]@hotmail.com and put Ocwen in the subject title.

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contractor g
New Castle, US
Oct 05, 2013 9:01 am EDT

I am a contractor that has been dealing with ocwen for over 4months now. We done a roof for a customer that had a claim with this company. They kept sending check in the wrong contrctors name. Every time we call there is some paperwork they say they dont have and that soon as they get it they will issue a draw. We send what they ask for then call to confirm they recieved it. Call to check the status and they say there is something else they dont have and so on and so on and so on. The process keeps repeating itself. Everyone needs to get together and sue this company. They will judged to pay out EVERY draw owed and that will force them to close their doors permanently.

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H V Cook
Monroe, US
Jul 01, 2011 8:50 pm EDT

Amen to that -had same problem and they seem to never be able to find paperwork that has been sent over and over... I finally gave up after 3 years of trying to modify, I'm still struggling to make ends meet but I'm not frustrated or stressed out anymore...

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5:58 pm EDT
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Ocwen fraudulant charges/poor customer service

Never do business with this company.

Ocwen decided to lose evidence of property tax payment; subsequently, the opened an escrow account without permission to pay the property taxes.

Ocwen will not realize their mistake; they have now billed us for the principal mortgage payment + escrow charges; they will not close the escrow account.

Ocwen never paid our taxes (Which was confirmed by our township tax department several times) ; however they insist they did.

We have emailed and faxed evidence of the paid property taxes; they lose our submission each time and never have record of speaking with us. We have been trying to resolve the issue for four months.

My family has spent at least 20 hours of time on hold; we have called no less than 20 times. We have emailed and/or faxed evidence of paid property taxes over 10 times. We get a service department in inida; they could care less. Tax/escrow departments also lose our submission everytime.

Better business bureau has a total of 567 filed complaints against ocwen; their bbb rating is "f"

Save what's left of your sanity, never do business with this company if at all possible

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Karen4805
Joplin, US
Dec 20, 2010 11:26 pm EST
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Call the FEDERAL TRADE COMMISSION! [protected], I called and filed a complaint today...they are going to watch for a pattern on OCWEN...but please call them and any one else that you know who have to deal with ocwen!

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Ocwen predatory lending

Ocwen Mortage has completley hosed my Oct2010 payment and my hands are tied, there is no one
to talk to and it feels like a Spanish Inquisition. It is impossible to talk to anybody stateside and
they only know 2 things to say for certain. "I can take your payment and I will send your paperwork
to be followed up on". I suspect this company eventually will go down, after the execs and powers to
be have bled it dry. I could understand if this behavior was in a 3rd world country or it was 1910,
before laws and rules of lending were established. I have problems believing that after all the lender
bleeding and the worst Real Estate era in our lifetimes, people are still being contemptuous and
truly spreading hate and discontent.

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Ocwen Victim
Los Angeles, US
Jan 25, 2011 3:03 am EST
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Class Action Law Suit Against Ocwen
join NOW! spread the word...
http://www.lieffcabraser.com/search.php?search=ocwen
415.956.1000

https://www.ahphelp.com/recentposts/BBB%3A_%22F%22_Grades_to_Chase, _Litton, _Ocwen

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Ocwen not honoring modification loan

Our complaint against ocwen...

First off I want the make people aware that we have many of the most important conversations with ocwen recorded so there is no we say/they say.

We were offered and agreed to a loan modification from ocwen signed and dated in june 29, 2010. We sent in the down payment/first payment at the end of june per our modification agreement.

On july 16 we received a letter from a local attorney stating that ocwen had referred our home loan to them for foreclosure for a default on the loan. My husband called ocwen and asked them why they started foreclosure and they said that the modification would be entered into their system and the correct information would reflect in our account soon. We replied to ocwen's attorneys office and sent them all the information needed to dispute this error made by ocwen. We them called the attorneys office to see if they had received all the information and they had. The attorney's office told us that they could not reach ocwen and asked us to try to have ocwen contact them. My husband even made a conference call between ocwen and their attorney's office and was told by ocwen that they could see that a mistake was made and they would get it resolved.

We have a screen shot of our account online taken on july, 19, 2010 showing a message that our modification and payment had been received. The screen shot shows the information about our loan before the modification but shows the next payment due according to our modification.

We made our aug. Mortgage payment over the phone in aug. 2010 and it was accepted. We made our payment in the form of a personal check for the amount due according to the modification in september. They sent the check back claiming it wasn't enough to satisfy the default. We called ocwen and the claimed that we did not have a loan modification with them. My husband again told them that we have in our possession a loan modification agreement with them. They conveniently found our modification agreement in a matter of seconds after we gave them that information. The home retention specialist told us to wait a few days before sending the september payment back so that the same thing wouldn't happen. He called my husband back like he said he would in a couple of days and said that everything had been straightened out.

About two weeks later, my husband received a call from their collections department stating that they were trying to collect a debt and that the september payment had been rejected again. It was the collections department again having no knowledge of the modification. He asked to be transferred to the home retention specialist. The specialist then said he didn't know why the payment was rejected again and that he would again call back after he had figured out why this was still happening. Again, he called my husband back a day or so later and said that he could then send in the payment again, but that it needed to be certified funds. He also advised that my husband wait a week or two before sending in the october payment so that it wouldn't be confused with the september one.

On november 1, 2010 I found a notice of trustee's sales set for december 1, 2010 taped to my front door. Since, we haven't received any payments back, as of today, november 2, the september (Certified funds) payment has still not been accepted/cashed nor has october's payment. We have been calling ocwen all day long and can not get a hold of our home retention consultant.

Ocwen has left us no choice but to get an attorney and fight them. Ocwen is foreclosing on a home that they have no legal right to as we are not delinquent on our home modification.

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Update by HTNeves
Jan 17, 2011 1:48 am EST

We were behind, but it's wiped out once the mod. is complete. You should be skeptical. Make sure you document everything and record any conversations they have if your state allows it. Hopefully you escape the Ocwen horror...

Update by HTNeves
Nov 29, 2010 6:13 pm EST

Update... Ocwen has pushed our auction date to late January. Ocwen is now claiming that we did not send in our modification on time. Again, we have a screen shot taken on July, 19 that clearly states our modification and payment has been received and will post to our account in 2 business days. Our lawyer is not concerned and has gone up against Ocwen many times and has won. We meet with him on Dec. 1.

Update by HTNeves
Nov 15, 2010 5:23 pm EST

Update... So Ocwen LLC is now claiming that they have not entered our Loan Modification into there systems yet.

Are you kidding me! It's been over 4 months. OCWEN offered US the modification which WE signed, dated, had notarized and sent in our payments. To which they accepted and makes it a legal binding contract, yet they are still going forward with the auction of our house Dec. 1, 2010 because OCWEN has not entered it in their systems... They even ADMIT on record that it is their mistake...Oh Ocwen... What are you doing?

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T Ry
Las Vegas, US
May 07, 2011 4:09 pm EDT

Ocwen just approved our MOD as of 5.5.11. Principal was reduced from 289, 00 to 157, 00 and payments were reduced from 2036.00 to 1407.35 which includes property tax and insurance. Maybe we got lucky I don't know, but I can only hope that other folks get the same help as we did. Maybe living in Nevada helped where there are so many homes that are empty and 70% of the home owener are underwater. Best of luck to all who read this. Praying helps also.

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T Ry
Las Vegas, US
Apr 08, 2011 5:09 am EDT

We just finished our last trial payment and they have all our signed for the past 2 months. Now we are just waiting for the usual 45 days to pass to get the signed paper work back to us. We actually had spoken to someone in Florida who told us the paperwork was on it's way. We were paying our own taxes and insurance and ocwen opened a escrow account for us which is included in the mtg. payment. We never did anything thru email strictly U S mail that way we sent back our notorized (2) copys back to them over night mail with signature required upon recieving mail. The paperwork has to come thru the mail because it needs to be notorized. I don't know if you were ever behind in your mtg payments, but we never missed one in 11 years and our trial payments were recieved by ocwen on the first of every month. I hope they don't screw us, but I have a good feeling that things will work out other wise they will have more empty houses that they can't get rid of.

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Wiz Bef
, US
Mar 14, 2011 4:19 pm EDT

T Ry, Did you ever get the paperwork? Through the mail or through email? Did the modification go though? I'm in the same predicament. We submitted the modification paperwork via the email address they provided, and can see a "congratulations you're approved" notification with a lowered payment for May 1, 2011. We are anxiously waiting for the paperwork... and are terrified with each passing day.

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T Ry
Las Vegas, US
Jan 18, 2011 1:45 am EST

Talked to a lswyer today and once we get the paper work I am gonna let him go over it just to make sure there are no loopholes. What I don't understand is that ocwen lowered our february payment even before we got the paper work.

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T Ry
Las Vegas, US
Jan 16, 2011 2:51 am EST

Were you behind in any mortgage payments when you tried getting a modification? We just went to their website and they congratelated us on being approved. They gave us a amount of 600.00 less a month on our feb payment and said the docs will be sent out. We never missed a payment and I am bit skepktical about them.

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Ocwen modification scam

Ocwen scammed us by sending us a letter a few weeks ago stating if we send them $1, 560.00 that will be our new loan payment for an approved loan modification to start oct.1 2010. Well we sent the moneygram with the full amount and faxed the signed paperwork by the date requested. Called them last tuesday to make sure everything was a go. They said they got the money but not the signed documents so therefore we are not eligible for the home loan modification because we passed the due date of oct.1st.

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Ocwen unathuorized payment raise

They let me sign a paper that my mortgage would be 720 .00 for 3 years but raised my payment to almost a thousand dollars in 2 years. i was in a bankruptcy for 5 years and payed it through them but now after 10 years i owe more than i owed from th beginning. for 4 years the never sent me tax statements and i would call and they would tell me they would email them to me but never did.i checked with irs and they have a copy but i don't.i hpe that someone can figure out whats wrong with this company. tell me what is wrong with these ocwen people.

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CJMB
Freeland, US
Aug 23, 2013 4:22 pm EDT

DOING THE SAME THING TO ME. tHEY RECENTLY PAID MY BEHIND TAXES WITHOUT MY PERMISSION THEN
TACKED 1000 EXTRA PAYMENT ON MY LOAN, THAT WAS ALREADY IN MODIFICATION. wE NEED TO GROUP TOGETHER AND
GET AN ATTORNEY AND GET THIS ON AMERICAN GREED OR JOHN STOSSEL OR SOMEONE NEEDS TO HELP US!

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Ocwen foreclosure letter

Ok my patience are wearing thin and yes I agree there needs to be some kind of lawsuit to ocwen. I was recently transfered to ocwen in sept. Previously I had made payment arrangements with my previous lender and evertyhing would be caught up and up to date december 1, 2010. Woo what a relief... However, ocwen purchased my loan in the meantime. They told me that they are not required by law to accept the previous lenders payment arrangments. Gggrrr what am I to do? Well I tried for a modification however, every time I sent it in something would come up missing then they sent a letter to me dated sept. 29 certified. Stating that I had till the 29th of october to bring my account current.In the same letter it states to call before sending the money. So I did and indeed they included more fees but I was like whatever and sent in all the money. They called me today to inform me that they had received my payment woo hooo! Everything is good right? Well 4 hour later I get a phone call from ocwen stating that I now owe a reinstatement fee of 396.43 in addition to the monies I already sent. When speaking with a supervisor they stated that they were late charges and shortages etc. I asked to be transfered to someone that spoke fluent english and they told me its against the company policy to transfer calls. Rofl now I have contacted the legal aid system here in oklahoma. Filed a complaint with the attorney general of florida and I will be contacting the florida department of financial regulation tomorrow. I'm sick and tired of having 20 phone calls a day especially now that I have brought everything current!

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HTNeves
Mountain Green, US
Nov 15, 2010 5:24 pm EST
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Update... So Ocwen LLC is now claiming that they have not entered our Loan Modification into there systems yet.

Are you kidding me! It's been over 4 months. OCWEN offered US the modification which WE signed, dated, had notarized and sent in our payments. To which they accepted and makes it a legal binding contract, yet they are still going forward with the auction of our house Dec. 1, 2010 because OCWEN has not entered it in their systems... They even ADMIT on record that it is their mistake...Oh Ocwen... What are you doing

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HTNeves
Mountain Green, US
Nov 03, 2010 6:31 pm EDT
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We were told at the beginning of our trying to modify that they would not help us because our home was worth more to them at auction and yes we have them recorded saying that.

Ocwen has our home set to sell at auction on Dec. 1, 2010. We have a legal loan modification with them that they are not honoring and are trying to foreclose based on our prior to modification loan. We have so much evidence to support our case against them that it is not even funny. Ocwen basically tells you want you want to hear and before you know it your house is up for auction. Make sure you record your conversations with Ocwen, it's hard to deny thing said when it's there on a recording for the world to see. There is a massive class action lawsuit.
Here is the website http://www.lieffcabraser.com/cases.php?CaseID=287

We need to all ban together and put this company in their places. My husband and I have a strong solid case against them. So it can be done, and I will let the anyone who wants to know the out come. Email me at treasure1977@gmail.com

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Ocwen short sales/foreclosure

I am a realtor and I have a couple of short sale that i am negioating with Owcen Bank . what this bank is doing to people is wrong . they have employee that works for that do not have no one best interest at hand . I think that every state Attorney office should be investigation this Bank and how they are getting away with bad buisness practice that violate people all over .

please if any one is filing a suit against them . I have plenty to share in writing from their own employee's . please send me a email or a call.

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Ocwen scam

My mortgage went form taylor bean to cenlar to ocwen all in one year. Every time I applied for the " make you home affordable" obama plan my mortgage would be sold. Ocwen started off my returning checks saying they had to be certifed, the charging me late fees because they wouldn't except my check, then they raised my monthly bill $343.00 for an escrow account saying I was behind on my taxes. I proved time and time again through emails, and faxes my bills were paid for the year. I even called them with our senator only to be told everything would be fine. Then they continued not cashing my checks, even the $8, 000.00 check I wrote to catch it all back up. When I demanded to know where my uncashed check was they said" just send another one and we will throw this one away " this company is in india. Today I received foreclosure papers because ocwen won't take my checks, wont talk with me and they are crooks.

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Ocwen foreclosing our home on us with no reason.

We started out with refinacing our home, and we were put with Taylor, Bean, and Whitaker. We were with them for about eight month, before being put with Ocwen. This was in July of 2009. I was not contacted by Ocwen till August. At this time I contacted them after recieving a letter of the change in the mail. A man from India, told me that they wanted July, and August payments. I told them, I had sent July's in to T, B&W. He became very demanding, and wanted the money now. I wasn't happy talking with him because, I had just found out about all this. My fixed loan, had been raised to another amount. I sent my payment in, and recieved a letter that they had recieved the T, B&W July payment so all was well. Well, on our end every month since then, I was being called, and harrassed wanting their payment, even before it was due. This was all people from India. When I would call, I could not get anyone on the phone. The company would hang up on me too. I tried the main office, and no one would return my call, and answer me. I was tired of the phone calls, and I was not late. They also changed my insurance on me with out my permission, and I had insurance already. They sent papers to me saying they never recieved my payments. Which we got charged with threats of forecloser. We were not late at all each month. I began to send Money orders, and they didn't want money orders. I sent in proof over ten times of my payments, and they said they never got them. I sent them to the number they gave me. I payed all payments to May. Then they sent my payment back. They would not accept it anymore, because they put us into forecloser saying we never paid for nine months, which wasn't true. Even though, I had proof of all payments, and I prooved it to them they would not accept them.

Now it was turned over to Heurfano county to sale in November of 2010. They also said, that I owed them over $15, 000k. I only owed them from when they wouldn't accept the payment in May 2010, so it was around $4, 800k I owed that when they accepted my payments again. Ocwen turned it into a Lawyer in Denver, and the Lawyer wants to charge me more, If I fight this forcloser. Heurfano county coarts made me pay money to fight the forecloser. That was 9-2-10. We had a coart date, and no one showed for it. The Judge, and the county had never had a forecloser faught over before so they don't know what to do. I keep being told that the jude will decide on the on [protected] because of being 30 days. That came, and went. Then it was 10-14-2010 and still nothing from anyone. Then I was told on 10-20-2010 when I called that Ocwen wants the house to move forward, and sell. Now the judge, they said still hadn't viewed the file even though it has been on his desk all this time. I was told that he will get to it when he has time, but this is not his priority. Now the county won't make long distance calls, so they will not contact me about anything. I have to make all the calls.

Now this lie, and all this hold up, had distroyed our credit, and made it hard on us. My dad had cancer treatments, at this time, and I his daughter have had to spend a lot of time trying to make it right for him. Ocwen wants the full loan of $160k, and we made the payments, and they were never accounted for the principal. So it too never went down. I feel Ocwen needs to lay off, and not take homes from people for the wrong reasons. We made our payments every month they were the ones in the wrong, and we have to suffer for these professionals, that are not acting as professionals. Bring our work back to America. I am tired of these people in other countries making mistakes that we have to pay for.

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cgadd
Uniontown, US
Dec 23, 2010 1:52 am EST

My husband and I are in the same fight with OCWEN and we have taken it to the media. We are looking for people like us that have been taken advantage of to come fight with us. Please call us to talk. I even have information we can share with you. My number is [protected] and my email is (myocwencomplaints@gmail.com) or (cgadd6@verizon.net) We are going forward with a class action lawsuit.

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Ocwen payment dispute

I have duplicated payments in November and the people from that company stated that they have no policy to return my double payment and I am paid up till December. In turn I explain I accrued overcharges over $800.00 and they still don't care about my financial issue.

I can't believe how this company can be so insensitive when they bought my loan from Saxon which has always treated us so well.

I will also be writing to their President Bill Herby if it will make a difference.

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Michael L. Smith
New Bern, US
May 04, 2013 4:38 am EDT

This company is the same as our Old Mortgage Company 'Saxon' which is I believe closed now? imagine that! They all work out of India and can't speak English very well, they read from a script and if you come up with a 'strange' question...well it's not on their script...just like I asked what the 'Inspection Fees' of $10.50 for 2 mths, then a fee of $320.00 - well it is Property Preservation at 866-9756. They can tell you...well I called them - the poor lady on the phone was an American and said 'we only handle foreclosure properties'...'we don't have your house'...what? so I asked her to hold on while I do a 'three way call' - wow was that a big impact on the Indians in India...they were pissed off...and said no u misunderstood - it is a fee that we sent someone to ur home to take a picture to make sure u were occupying the house? WTH...they have my land line number, they have my email, they have never called here without me answering? we have never been late with our payments...so now I guess they figure they will put some 'crazy charges on our acct'...Oh hell not - this is pure insanity! Do they think the American home owners are idiot's?

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Ocwen modification

Company is unwilling to assist with modification process. They will call and say they do not have
Information that has already been sent. They will have you on hold and then transfer you to multiple
Departments. I spent 25 minutes on the phone before I got someone who half knew what they were talking
About and then that person even had to offer to call me back after more research. They are rude and
Unwilling to assist you. The offered to modify my mortgage for more than the payment is now which is not
Helpful. We have a second mortgage that is basically a phantom mortgage because the house is worth less
Than the first lean and they have not addressed that issue.

File a complaint with the attorney general. If no one takes action things will never change!

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Ocwen unauthorized charges, incorrect reporting

This company is affecting my life in negative ways that I have trouble comprehending. i believe they are operating with the intent to ruin customers' credit scores so that they can never refinance thereby securing the mortgage loans for the entire 30 year life of the loan and 100% of the interest accrued. 4 years ago when my adjustable rate loan was set to rise, they offered me a modification in order to keep my business. They now report both of my loans as "partial payments" each month which has tanked both my husband and I's credit scores by over 200 points each. All of our credit cards have either been closed or the rates maxed out at 30 percent as a direct result of Ocwen's incorrect reporting of the loans. Now this month they processed my payment for 200 dollars over the monthly payment amount, what I wrote the check for. They say that it is my responsibility to prove that the check was for the correct amount; They discard the checks after they are processed. Someone hit a 5 instead of a 3 and now my bank account is overdrawn and no one will help me. I really believe that this is another indication of their malintended plan to ruin my credit so that I can NEVER get away from these loans by refinancing. I HATE OCWEN. When I speak to their representatives they treat me like my story is always a lie and I am an idiot. It can NEVER be their mistake and they have no procedures in place to handle complaints in any way. if anyone has any advice or action please recommend it to me.

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Ocwensucks
Buena Park, US
Dec 28, 2010 5:54 pm EST

I HATE Ocwen as well. I called Ocwen to see if I could make my Dec. payment in 2 payments and the guy said yes. You aren't set up that way but go ahead and make your first payment and I will document when you are sending your payments. I made my first payment and then my second payment 2 weeks later and both were received prior to the 15th when payment is due. I then get a phone call saying my payment is LATE. I then get a letter showing my 2nd payment being applied to my mortgage bill but my 1st payment is in a holding account and I now need to pay the 1st payment amount plus late fees. I call and get a guy that tells me I need to get my dates straight and basically too bad, you are set up to pay that way so oh well. I ask to speak to a supervisor, get a voice mail, leave a voice mail and get hung up on. The supervisor calls me back in the morning and proceeds to tell me that he will have to pass this on because he can't change the account either. Mind you he tells me he sees where I called and the guy documented my payment request. Then asks me if the guy got authorization to let me do this! I HATE this company and I will be filling a complaint with the Attorney Generals office as well.

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Ocwen law suit

Good news! I have mgc and ocwen backed into a corner with a four federal allegations. Court date (Again) is set for the end of this month. My lawyer believes they are not prepared and are ready to settle. Only took three and half years!

My overview. I had ocwen fsb as my primary loan for about 10 years. I filed a ch 13 bankruptcy. Paid everything off as the plan dictated, and was released from it. Ocwen decide the $3911 they got wasn't enough, so they sent me a post bankruptcy bill and a letter to sign to agree to pay or they take the house.

That went straight to a lawyer (Took a lot of calling around, but lawyer will usually recommend other lawyers, so stick with it). It cost me 2/3 of the settlement, but all I was out was $100 in filing fees up front. We sent ocwen some letters, they responded, admitting to their crime (Federal offense which I got a call from an federal investigator, who then called my lawyer). We soon as we filed suit in federal court, ocwen sold (More of a transfer since they didn't own the note) to mgc mortgage.

Mgc got real nasty real quick. Taking my mortgage payments and adding them to this arrearage. Added their own made up fees.In a few months, my $388 mortgage went to $1200. Not that I cared, because I had a good lawyer. I called them (Many many times before I got though) , and told them the story with owen and the lawsuit, and how they just joined it. They wanted the lawyer's name and number. The guy completely stopped the hard noise dead beat collection attitude right away, and said he'd look into and give me a call back. He didn't, but all nasty grams, and auto calls stopped (They still had two mortgage payments not applied).

So now we keep setting a court date for which they (Both mgc & ocwen) keep asking for a continuance. They are being sued for violation of respa, fdpa, bankruptcy violation, and something do to with unethical business practices. Basically they're in it deep, and they know it.

I've already sold our house and bought another, so i'm out of their hair anyways. Mgc screwed me at closing too of course. Charged 300% interest for the 21 days of closing.

Now I get sit back and enjoy while both of these so-called mortgage companies pay out the butt for these lawyers to mitigate these problems.

To comment on class actions lawsuits. It’s important to understand that they’re like winning the lottery but splitting it 1, 000 ways. The lawyers get their piece, and you all split the rest and then take taxes out of it. A million dollar settlement ends of being not a lot of money in the end. And to make it worse, if the mortgage company loses a million, that is enough money to make it worth to them to appeal of the case. They will drag out a huge amount for a very long time.

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wantfairness
Duncanville, US
Sep 17, 2010 5:18 pm EDT

My mortgage was just transferred to Ocwen by Homeq. I only found out when I called Homeq to make a payment and got a recording with numbers of all the companies who now held their mortgages. I had not received a letter from Homeq nor from Ocwen.
It was near impossible to get an operator at Ocwen...I called more than five times and had to listen to all options (except talking to an operator). Still am not sure how I finally got a live operator. Here's the rip offs they will offer me: $12 charge to make pymt by automated phone. $19 charge to talk to a live person and make pymt. Must pay between 1st and 5th of month or be charged $10 to make payment on their Web site. On my first call, their computer had crashed due to all the transferred mortgages and people trying to make payments. If they were professional, they would have been prepared for it. Ocwen is headquartered in Florida, but has operations in California and Carol Stream, Illinois. First impressions are that they are a rinky dink, hard nosed servicing company and probably just as rude and uncooperative as Homeq. Charging us to make payments should be ILLEGAL.

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ocwen. Discuss the issues you have had with Ocwen and work with their customer service team to find a resolution.