Octagon Computer Center - Cagayan de OroZero customer service attitude

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This review was posted by
a verified customer
Verified customer

I bought a PC from them (Octagon Cagayan de Oro) last February and it runs good but then five months after the PC was slowly have problems. It came to the point where in the PC no longer boot. So I brought it to their store and and they run some test. After that they said that I have to used a power supply with bigger wattage and so I did bought one. The next day, the PC is back again which would not boot so again I brought to their store. This time they said they will test my Graphics Card and then they said it may be the cause of the problem. While I am not contended on what they say, I looked for ways to test it with my own. I bought another Graphics card to test it. But still the problem was never resolve. Finally they said, they will ship the motherboard to Manila to replace it as they say. From the time of the problem till the time they said they will ship it to their main office was almost a month. And so, I let them brought the motherboard to their main office to replace it. They said they will call me if it will arrive. They haven't gave me any service PC. One month and half later, the package arrived. When I got there they said that they have to send it back to Manila because the box is correct with the wrong Motherboard model. I was really pissed at that time. That was really a negligence of those whoever packed that box. Till Now they haven't gave me back my motherboard. What a shame on them, a big company with a zero customer service attitude.

Responses

  • Ba
    BADoctagonCDO Nov 28, 2015
    This comment was posted by
    a verified customer
    Verified customer

    The problem with my laptop is that, it immediately turns off without prompting that it is lowbatt and even if you had it fully charged before using it, it automatically turns off. So what i did, i brought it to their store, i told them my concerns with the unit and they said "talagang nalolobat yan maam". And they even asked me of a video proving that the unit wont show a notification that it is lowbatt even if they themselves already witnessed the said problem after running some tests. After a week (on October 18 to be exact), I had given them the video they were asking and they said the motherboard is the problem and they need to send my unit with their accredited service shop and i'll just wait for their text message after 30-40days if the unit is already fixed. After 42 days (November 28, 2015), i returned to the store and to my surprise, my unit is already fixed and yet they were not informing me for they were using it on their personal motives. AS i reviewed the receipt, i saw that the date that my unit was fixed was on October 22, 2015, just 4 days from the day i surrendered my unit. THe staff can't even answer my queries and the worst, they can still show you lack of respect to their customers. What a shame on Octagon Limketkai CDO Branch...

    0 Votes
  • Da
    Dave Leonard Apr 10, 2015

    Believe me Octagon is the worst place to buy a lap top. I bought mine there and have had nothing but trouble with it and they either will not fix it or they don't know how. I would not even buy software there. Dave Leonard

    0 Votes
  • Mu
    Mu kesh Oct 30, 2013

    There is a company Webnook.in, it provides webhosting ser.
    Its customer support is nothing. Even website running on its server is not working.
    Call its no +[protected] is switch off by 6 pm IST.
    At the time of meony taking there are very prompt and will commit lot of services.
    But all commitment is zero after they receive money.
    I says 24x7 but even indian business hour hthey are not working.
    and at any point of time they may change any technical information of server.
    very much frustrating with this company.

    0 Votes
  • Sa
    Sandy Orencia Dec 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This problem is not supposedly be bigger and bigger. This problem is by the Computer Technician that he did not diagnose correctly and just replace in a wrong problem. Wrong diagnose makes wrong replacement of parts. Less experience in troubleshooting and guessing the problem this and that solution that did not diagnose correctly. This is very simple cannot bootup? Lots of Computer technician today that wrong diagnosing. If I am the Computer Technician and step by step diagnose. It takes 1 to 2 days and call back the owner about the problem. There are lots of ways on how to troubleshoot or diagnose Computer. If the problem persist. Call the customer and give him or her a a computer for service in order not to stop his or her work. This company should trained their Computer Technician and maintain its good servicing to their costumer.

    0 Votes
  • Ra
    rachelllle Sep 04, 2012

    my netbook NEO was 1 month expired from its warranty then the problem occured really bad because the operating system was not found or cant be detected, i bought it to OCTAGON-ozamiz city then they said that they dont have an available hard disk but if they have i have to pay, 3-5k then they said about the service center of NEO in CAGAYAN. so may i ask where is this service center of NEO in cagayan.

    0 Votes
  • Jo
    joan adamero lasar Jan 26, 2012

    I agreed on what the first customer said. I had an experienced same as him. I retuned my laptop 3x and it gave me some headaches. The only problem on my laptop is the screen, but when they returned it to me, battery was not charging anymore so gave it back, again again when they gave it to me there was another problem the cursor, so i returned it again then they advised me to buy harddisk to get my file and they will reformat ..now the laptop is ok...after how many headaches achieved...

    0 Votes
  • Da
    daveleonard Jun 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought an Acer lap top from Octagon in Feb of 2010. Everything was ok until I had to contact Acer for a recovery tool software. They asked me for my ser # and snid # which I gave them. Acer never heard of my pc and says Acer didn't make it. Now, just between you and me I am very suspecious and am thinking that maybe my unit is a clone made in China. I don't know for sure but I'm very suspecious.

    0 Votes
  • Ma
    MACKOY Apr 08, 2011

    yeah sue octagon..they just keep on asking for service fee even under warranty...my friend bought a pc from them and then she asks to reformat the pc, since my friend doesn't know how to reformat, , they ask for 500p service fee and the most pissing part..they took one of the part of the pc..the usb ports located in front of the pc...another friend of mine bought a pc and the ram is stated 2gb but when she open and look at the ram its only 1gb..alot of my friends had the same feedbacks from octagon...damn them..this is in Octagon ozamiz. DONT EVER BUY IN ANY OCTAGON SHOPS!!!WHERE EVERYTHING NEVER LAST FOR GOOD!!!

    0 Votes
  • Tr
    triple_j Feb 15, 2011

    poor customer service like webnook!

    0 Votes
  • Tr
    triple_j Feb 15, 2011

    poor costumer service!!!

    0 Votes
  • Wa
    warmkid Feb 02, 2011

    OCTAGON CDO store so simple and pale, and also I experience attitude problem towards me. Sarcastic and ****, hehe! Anyways I don't hang myself in that lowlife store in CDO-pakiulaw lang sila sa mga Kagay-anon og taga CDO baya ang mga attendants ..so sad to hear and see that. I am not talking to all branches but here in CDO this store is aweful same as AOWA who scams alot. OCTAGON items are overprice unlike other electronic store or computer store, I'm really serious ..sorry I don't recommend this store and this branch in CDO, Divisoria Branch...

    0 Votes
  • Ta
    TagaCDO Nov 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have been a loyal customer of OCTAGON DV SORIA, until one of their technicians formatted my hard drive and installed a new operating system and without any consent from me. I was furious, I said to have it repaired not REFORMAT and REINSTALL A new O.S. How stupid are their tech...

    0 Votes
  • Pe
    perwati.nadal Oct 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    FIrst of all, why would you post this complaint here when there is the Department of Trade and Industry to report you complaint to. If your PC is still within warranty, you can have it changed if you can prove that there is really a problem with the equipment.

    Secondly, I''m a frequent customer there at octagon Cagayan de Oro and whenever i do have complaints, there do try their best to please me (or any other customer that i do recommend to their store).

    Thirdly, please fix your grammar. You could have at least the decency to have your English checked before posting an exasperated complaint when there are supposedly other venues where you can make your complaint and be heard.

    0 Votes
  • Io
    [email protected] Mar 01, 2010

    Hi, I am also a licensed Computer technician from tesda, it is very silly and laxity sometimes when computers parts will send to manila to repair. The company should be liable to fixed or replaced directly to the customer, with in a month. You can file a case.

    0 Votes
  • Fr
    frenzy condoms Sep 09, 2009

    kizz my ### i love octagon!!! shame on u losers hahahaahahaha u can put d blame on me then... hahhaahaahah... not every one of u is perfect so who d hell cares??? lol!!! -=chxnabta=-

    0 Votes
  • Ba
    BananaQQQ Jul 24, 2009

    If people dirty talk to you or insults you report them to their superiors, or talk back they are not even the owner of the store they are only minions or little people or ### with alot of ### personal problem... they have no right to talk to you that way... They scam people for a living, for that they will rot in hell with hitler and saddam...

    0 Votes
  • Ba
    BananaQQQ Jul 24, 2009

    Sue the ### in Octagon...

    0 Votes
  • So
    SovereignALI Jul 18, 2009

    @ above post: if possible, don't buy a laptop. A desktop computer worth 50k is on hella pc already. Anyway, why laptop? If you wanna buy a laptop just for portability, for typing, browsing, playing short games, or do any light tasks, buy an iPod touch/iPhone instead, just
    like me.

    @ topic: I don't know about the Octagon here in Iligan city 'cause I haven't tried buying there, but those above comments sure makes me convinced that Octagon sux big time.

    0 Votes
  • Bl
    BLITTZ Jul 15, 2009

    ive read every comment on this site and im shocked as what ive read. i cant believe OCTAGON CDO is this sucks in costumers i think as well as the products they are selling..

    well can you guys help me on choosing where to buy and what kind of laptop to buy if i had 40k - 50k budget?

    Thanks for help

    0 Votes
  • ^_^ Jun 11, 2009

    ^
    toinks!

    By the way...
    guys f u have AGP card 256mb or 512mb just txt me!
    [protected]..need it badly!

    0 Votes
  • Bu
    buster Jun 09, 2009

    sunogin nyo octagon! go! . . .

    0 Votes
  • Za
    Zangy Apr 17, 2009

    Yep Octagon really sucks I asked if they have an available Quad Core Processor and they said that "There's still no available Quad Core Processor in Cagayan de Oro" even though I already inquired on other Computer shops and thery did have Quad Cores..

    Oh LinsonChan is here I recommend LinsonChans Computers hehe.. I'm saving to buy that gaming set from him. :D

    0 Votes
  • Ma
    Maestro47 Apr 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    IM agree with you big fff, im a technician too... the technician in octagon must undergo on assessment on National Certificate level II of Computer hardware servicing. it look's like they dont know every thing...i have a frend, he brought his pc their in octagon Iligan to troubleshoot his pc now the technician test the pc the error is boot failure... the technician immediately told my frend that the problem is the hard disk and must be replaced a new one hahahahahahaha what a business hahahaha then my frend refused to the decision of octagon and he brought the pc to me then i examined now i found out that the main problem is only corrupt partition and not the hardisk... what a pain in the ### all the octagon technician you must be shame on your doing...

    0 Votes
  • Ma
    Maestro47 Apr 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    it is the same in Octagon in Iligan, all the staff dont know how to accomodate and please their customer and all the technician are luck of skill, imagine people a 3 years warranty in 1 unit they make it only 5 months what a pain in the ###...

    there is one thing i can tell you base on my experience in Octagon Iligan.
    i have bought an Edifier speaker the warranty is only 5 months then when i used it it looks like the speaker is grounding so ive returned to them immediately. my concern is why they dont replace my speaker a new one they replaced it used speaker grrrrrrrrrrrrr... it's a pain in the ### peole i dont recommend this Establishment...

    in Iligan I recommend Wizmaster Computer sales and services all their units and accesories is one year Warranty...;

    Octagon is sucks...

    0 Votes
  • Ma
    Maestro47 Apr 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    octagon is sucks a 1 year warranty they makes it 5 months and the servicing is no good...and octagon estabishment is over pricing.

    people i don't recommend you in octagon establishment...

    octagon in iligan all their technician is luck of skill maybe their technician is not certified...

    0 Votes
  • Ta
    TagaCDO Mar 17, 2009
    This comment was posted by
    a verified customer
    Verified customer

    If you want Quality PC Gaming Rigs. Try Linson's Shop. Simply the best Gaming Shop in Cagayan de oro,


    - Linson Chan -
    Km3 National highway Kauswagan
    Infront of shell NHA
    [protected] / [protected]


    http://linsonchan.dlinkddns.com/

    0 Votes
  • Bi
    big fff Mar 01, 2009

    not all but that chip big fat technician does not know the history of video card, i came there last jan. since octagon is a new name they came from culombia b4 but the owner expand then made octagon ... while the i am talking to the sale lady about "do u have an video card PCI or AGP because i have to replace my old computers video card" at that time the big fat techician is some wat repairing the laptop of the other costumer just talking aloud that PCI and AGP is not the same, whitout looking at me or maby excuse may do ... his rigth PCI is not the same with AGP but ... he did not know that i am a technician to " b4 the video card are PCI then after it became AGP then this time PCI-E, , , , ...i am looking for PCI or AGP video card, i am not that stupid puting PCI to AGP slot ... i really hate that big fat summing good technician who dont have MANNERS and like u said then cant not repair or even tell where is the damange of your motherbord and they sent it to manila what a joke

    1 Votes
  • St
    Stephanie Feb 22, 2009

    hello.. i just want to inquire my laptop LCD was broken...i plan to relace it.. but i don't know where to go...my laptops model is Compaq Presario C700...can you give me some advice wat to do and wer to go. i'm from cagayn de oro...please...i bdly needed your expert advise...:(

    0 Votes
  • Jk
    jk ar Feb 18, 2009

    Hey Octagon Main Office, you better check the people assigned in your Limketkai CDO Octagon. Needs improvement regarding customer service. A big zero% customer service!!!

    0 Votes
  • Jk
    jk ar Feb 18, 2009

    Bad customer service - Octagon Limketkai cagayan de oro

    2 Votes
  • linda Feb 05, 2009

    I also have a bad experience when i visited OCTAGON Computer store LIMKETKAI MALL in Cagayan de Oro City last November ... the store has a lot people and the sales man are busy at that time so i look around check out the laptops then this fat ugly security guard saw me looking at the laptop and start sales talk me to buying one. My budget is only 20 thousand pesos so i asked him if there is a cheaper laptop maybe a price of 20 thousand or below but he insulted me and giving me a bad attitude saying " Maam sa surplus ka dapat pumunta mga bago ang mga tinda namin dito. doon ka dapat pumunta sa american surplus sa labas ng mall. so walk out and being insulted by a security guard i cant forget his tag name in his uniform SG NAPULI i will never go near this store again. He is not doing hes duty guarding the store instead he acts like a sales man not only that hes rude person i dont know why they hired this kind of person.

    1 Votes
  • Mo
    moth Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    @joseph yatan...
    please dont pay them 15k, they dont know what they're doing...
    if your laptop is still under warranty, and you dont misuse it
    demand for your warranty, if they dont, call OCTAGON main in manila...

    0 Votes
  • Mo
    moth Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    im working in octagon manila, here in manila replacing of parts is not a big deal, if its under warranty, we assured max of 5 working days we replaced the defective parts. and if the item will took so long, we offer service unit. eventhough im working at octagon, i dont tolerate them, give them a punishment. talk to the supervisor and demand what is right for a customer, if they not, write or call at DTI. they will advise you what you gonna do in legal aspect. if i were you, i demand for a refund. or call at octagon main office at manila then report that stupid supervisor...

    0 Votes
  • Jo
    joseph S. yatan Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my neo 531 laptop which is covered with warranty was checked by octagon personnel then found out that the LCD need to be replace. I thought they will replace the said parts free but unfortunately the they are asking 15k for LCD and only the services is free. In my case i am also working in mitsubishi as warranty personnel where only the consumable parts is charge to the customer like engine oils. i dont believe LCD is a consumable parts that need to be raplace every how many hours.

    May i suggest that once the unit is covered to warranty and with carefully examine. they should replace the parts or the item as soon as possible.

    0 Votes
  • Th
    THOMAS THE MAN Aug 15, 2008

    Octagon computer is the same with the other computer shops in Cagayan de Oro. ZERO customer service.. Too bad they call it octagon. they cant even give a hand to the customers. Octagon Sucks.

    1 Votes
  • Ri
    rico diaz Jan 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    well in my case im not a regular customer of octagon but in my point of view the staff are ok. i did not experience any problem when i bought my pc in octagon computer in cagayan de oro.......

    -1 Votes

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