Octagon Computer - Ozamis City, PhilippinesBad service and lies

B
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Verified customer

Complaint about Octagon Computer, Ozamiz City, Philippines

In October of last year I bought my wife Jean a computer from the Octagon store in Ozamiz City. I was assured that it was covered by a warranty but did not get a copy of it. In March of this year the computer started going south. When I came in April it was not working and we took it to the store.

They said they needed to send the parts to Manila to "verify" they were broken. Initially the problem was a hard drive, and they tried to sell me a hard drive. Then they said the motherboard was bad. Looking inside I could see one of the two memory chips was bad. So they sent the hard drive and motherboard to Manila, promising to fix the parts.

Well weeks and week go by and they keep saying "Oh yes it will be soon". Eventually they told me that they have a repair center in "Manila" and that the parts would be attempted to be "fixed" as opposed to replace. This whole time we keep paying P999 per month for Internet service cause we don't want to incur a re-hookup fee.

Finally after three months and lots of sales pitches to replace the whole machine, the parts were returned. The motherboard apparently works now (at least Jean thinks so) and the hard drive was presumably replaced. However they did not actually reassemble the computer, expecting more money for that. Jean instead has hired a third party to come over... put the parts in... and set the computer back up for her with software and configuration.

The people at this company lied to and ripped us off all through this process. They did not replace the bad memory chip either, although the computer will run on one it won't run as well... however Jean primarily needs it to talk to me. She might still get some use of it for school.

The failure of the parts I am pretty sure is the result of the heavy salt air, humidity, smoke, and such where she lives; this does not however free the company from thier warranty obligation. At one point I asked for a copy of the warranty and they said they don't have "Copies", just one store copy and they would not provide it or furnish us with our own copy.

I am now determined to alert other potential and current customers of the scam and lousy customer service we were put through. It is despicable to lie to good paying customer all along and then in the end screw them out of repairs they are entitled to. You mileage may vary but this company is a dog and I would highly recommend not doing a single peso worth of business with them. If you do (or with any other store) get copies of any warranty i writing. Because of the legal system in the Philippines and this being a big store the odds on actually getting a legal victory are slim to none.

There is another way however... make sure that you hold companies accountable for bad service and lies. Tell your friends as well of your experiences. If lots of people did this they would be driven out of business and only the ones who treated people with respect and fairness would remain.

~ BVA, North Bend, WA (USA)

Responses

  • Ai
    Aiseruchan Aug 14, 2016
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    13 August 2016 I went to the store with my mom to buy devices, a USB wire and an A4Tech G3-280N mouse with nano receiver in OCTAGON SM BACOOR BRANCH. Closing time was 9PM, we went there by 8:50PM. I asked for assistance so I can check if the mouse is properly working and proceeded to pay. One female employee (cashier) was showing attitude because we were last minute customers. One male employee (assistant) packed the devices in a paper bag, stapled it and gave it to me so we left because it's already quarter past their closing time.

    I went home excited with my new wireless mouse only to find out there's no nano receiver inside the box. I checked the box, the paper bag four times but there's nothing. I was wondering maybe it was left behind their CPU so I went back to their store this afternoon (14 August 2016).

    The female employee who approached me (who was the cashier) denied me, and told me she's sure the nano receiver was there. She called the male employee who packed my devices and told me he showed me the box after boxing it, but he never showed me anything. Just gave me the paper bag.

    These two employees kept smirking on my face while I'm talking to them. Female employee told me there's nothing I could do but to buy another bundle. She told me I can go back tomorrow and she'll show me the CCTV footage that they put the nano receiver in the box. And how can a little thing like a nano receiver can be seen in the footage? I spent P650 on this mouse that I have never even used for a second.

    Tell me what should the customers do when there's a conspiracy from the employees against their customers?

    0 Votes
  • An
    Anthony Abian Suana Sep 14, 2015
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    pwede kau mag tanong sa aken com tech din po ako mga sir

    0 Votes
  • An
    Anthony Abian Suana Sep 14, 2015
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    maraming magagaling na tech na hinde galing sa pc store pera pera talaga labanan jan

    0 Votes
  • Cu
    cucme Dec 28, 2014

    I bought parts in Octagon years ago. I found the price of the item I bought from them for my sister's pc was just too high compared in store in cebu I visited days after. I think they are not updating their prices, they still give you the original price of they item eventhough the price of the item has already go down. That was my last visit of the store.

    0 Votes
  • Li
    LittleLamb Sep 02, 2014
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    Well well... I though I was the only one who had extremely bad experience with THAT OCTAGON computer store.
    Here's my story.
    My mom arrived from abroad last July for a vacation and she asked me if I wanted something so that she can buy it for me. I said "laptop" right away since my Compaq laptop that I have been using for like almost 10 years already (which served me very well) was already rebooting like every 5 or 15 minutes for the last 2 months.
    It so happened that SM Cebu was having it's mall-wide sale.
    We were in the Cyberzone and check on computer stores until we arrived in Octagon from where we found a 4th generation Lenovo i3 laptop which have a reasonable price with free Kaspersky anti-virus and MS Office 360. We decided to buy it. After paying for it, their technician turned it on and installed some applications, anti-virus, MS Office 360 so we have to wait for it to be installed. While waiting, we noticed that there were a lot of other laptops that are on repair and they are testing them at that time. And there are also other customers buying new ones that they also have to install some apps and do the backup recovery with. I grew bored while waiting for the apps to be installed and the tech told us that it will take an hour, so we decided to just stroll around the mall instead. When we came back, it was 4 hours past the wait time already, my laptop was the only one left and was still there updating and installing when the other laptops that was bought minutes after mine were long gone. And the tech told me that it has something to do with their wifi because it's slow that's why it takes longer time for it to download/install the apps, blah blah blah. At that time, I suspected that there must be something wrong with it, but I decided to just bring it home and continue to install that apps at home, it took me like 1 hour to finish it. That night, I tried to use it all night and I realized that it's slow compared to the 3rd gen i3 dell laptop of my sister and the lenovo's wifi is catching up slowly, it has like 1-2 bars for the wifi signal even if it's just beside the wfi router. And shockwave always crashes no matter what website or browser I used. The microphone is also not working well, I have to get my mouth literally super close to the microphone in order for it work and the camera quality is super bad.
    So, on the 8th day, we went back to Octagon store to complain and the tech told us that they need to have it checked at the service center and have to stay there for a week and they did not even provide any service laptop!
    I was pissed because it was a total inconvenience!
    The tech called me in 2 days and said that the service center told them that there is nothing wrong so far and that they would just update us.
    After a week, we came back and was told that there is something wrong with it's software(well in fact i know that it is a hardware problem) and needs to be replaced and they let us choose another laptop (sales pitching strategy).
    Then I decided to buy an HP TouchSmart d006tx i3 laptop with a price tag much higher than the Lenovo thinking that it should not have any problems since I have used Compaq(with no issues at all), which is also a product of HP.
    But I was wrong.
    After they opened the box for the new HP touchscreen laptop, they started to do their thing on installing/downloading apps, when I was about to go and stroll in the mall, I wanted to try the touchsreen, I touched it but nothing happend on the browser that I tried to open, so I tried again and again, still nothing. Then the tech came and I told him that the touchscreen is not working, he tried it and said that it must have some settings to have it activated ( I was like, if it's already made as a touchscreen, it should not have an option for you to activated or deactivate it, same thing with the cellphones and tablets). What was he thinking??? that I'm that dumb??? the other tech told the tech who said that a hardware is missing so replaced it, I tested the touchsreen after turning it on and it worked.
    It was okay then my sister realized that it was slow and it takes time for it to reach the "lock" page since it was operating with Win 8.1 OS.
    I was okay with it at that time.
    2 weeks have passed and I noticed that it turns off 2 hours after with a fully charged battery and I have to plug it in the charger for it to turn on, then I finally saw the blue screen with a sad emoticon saying "your pc ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you. (70% complete) DPC_WATCHDOG_VIOLATION".
    I kept on researching about that error, tried to do some troubleshooting myself...updating, installing and reinstalling, checking some apps if they compatible and it has been going on for 2 weeks more, then I decided to chat with HP support since I have warranty with HP when I bought the laptop.
    On registration, I found out that my laptop's warranty started on February 28, 2014 when in fact I bought it on July 2014.
    So I told HP support's chat representative about it and said that I have to present to them the invoice for evidence, so I did and said that it will be updated.
    HP chat support rep also asked me for the BIOS version of my laptop that is having a problem and found out that the BIOS version is not specific to my laptop and therefore cannot diagnose the problem for my laptop and cannot fix it and suggested that I just have to update the NVIDIA hard drive, which I did, and still the problem persists.
    I was fed up so I went back to Octagon and told them the problem and said that they will have it checked at the service center again.
    The tech said if I used some apps that could have caused it, blah blah blah( he was doing the obnoxious gesture) and I told him in a loud voice that I found out that the warranty of that laptop with HP's support started a few months back when I just bought it in July, na.hilaw iyang nawng ui.
    I told him that I already chatted with HP chat support and told him everything and it was so obvious that they don't know the cause of that problem, so they called an HP store representative and clearly doesn't have any idea. When I waited while they were checking my laptop, I noticed a technician who is entertaining another customer when I heard the tech told them that it contracted a virus and needs to stay with service center for a week to a month then he started opening the HP flatscreen desktop computer and checking the parts. -->why the heck open the computer if the problem is with it's software???
    Then finally, that tech (the one who is opening & attempting to repair an HP flat screen desktop computer) overheard us talking said that it has something to do with the basic system.

    that mean I have to wait---AGAIN, another week??? I was sooooo fed up that I wanted a refund. wait, I DEMANDED a refund.

    but their OIC said that they cannot do it, they can only replace it and said that I have already used the anti-virus and the MS office, and whining like a baby... then I told him "how will we know if it works or not if we will not try it????"
    still insistent that they cannot refund, I was so frustrated that I just gave them the charger the laptop box, everything and said "keep it. I don't want to deal with you anymore."

    walked out, went around the mall, decided to go back and told him that all I want is a refund. I had my voice so loud so that other customers will hear, explaining to him that I don't want to deal with them and that it's the second time already that I'm having issues with their product and told him that we even told the cashier who processed the second laptop's sale that if we will encounter another problem with this, we want to have a refund.(but the cashier was just hush at that time) and I also emphasized that we paid it in cash, so there could be no reason why it cannot be processed easily when you want refund/returns or exchanges.
    And I don't want to go back to the store again and again every month for their highly defective and overpriced refurbished laptops!
    So the OIC said that he has to call their head manager and agreed to have the refund but they will only refund the laptop unit only.
    It turned out that the MS Office 360 and Kaspersky anti-virus is not free at all!
    The price I paid for it is like a package! Why would you advertise that it is free when in fact it is not??
    Liars and cheaters go to hell. Your wealth here on earth will not be taken with you after your death.

    I was still relieved by the refund which they did through Metrobank check.


    I am now Octagon-free!!!

    And so so you know, the other i5 HP laptop we bought on that same day when I bought my TouchSmart HP laptop (as a replacement) in another store (Thinking Tools store) didn't have any problems at all. As well as the i3 Dell laptop that my sister uses.

    0 Votes
  • Dj
    DJ Hacker Aug 14, 2014

    Octagon Computer Center - Cotabato City (Complaint)
    My Father bought a APC UPS ES 500VA last March 03/18/2014 since mindanao has suffered a Power Crisis back then
    but in less than one month, the product is not functioning normally (Defective) and didn't last long enough because of the series of power interruptions (1-2 hrs rotating brownout in Cotabato City) so we return it to the store last 04/19/2014

    the store technician and saleslady promised to us that the product will return two(2) to Three(3) months later but until now we did not received the product or give our money back. And the RUDE CASHIER / Sales Lady (i don't want to mention a name but she is so so ANNOYING) said to my mother to complain to DTI in the harsh way since the store company it self has no time to follow up to their supplier in manila.
    my ratings for customer service for Octagon Cotabato City is definitely ZERO or Negative 100%

    -annoyed Customer from Cotabato City

    0 Votes
  • Ch
    chiebong Jan 02, 2014
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    Verified customer

    yup octagon is really a bad company. the staff even tried to slither other reason to make me not return my may faulty psu. my story is that i just bought a brand spanking new antec platinum 650 watt psu for my gaming rig. after 2 days it suddenly makes a electric static sounds. so immediately it really is not normal for a brand new psu espesially a platinum grade to have static sounds. even if the pc is turn off and the psu is pluged in it still makes that sound. so I went to octagon sm megamall and they did replaced with with another unit but a unseald one and it has no manuals so thinking that it maybe different or a working psu I gave it a try and tested it when I got home. to my diapointment it has the same problem and makes the same noise as the first one. so logically I think that the psu he gave me is another customer rutunred it because it had that issue and the staff knowing it was a used and returned psu and still gave it to me. just wow how can people do that to people if he was in my shoes would he want that to happen to him?! damn i have to return tommorow again to get a seald one hay the hassel after this I'll forget octagon ever existed.

    0 Votes
  • Yv
    yvore22 Dec 01, 2011

    same experience i encountered. i bought my acer aspire one at octagon megamall. after 4 months of taking extra care with my netbook still i encounter problems. during start up, the screen became small & sometimes it hunged up easily. evethough it was repaired, the problem of my netbook is still there it wasn''t fix...

    0 Votes
  • Na
    natsumi yamaguchi Oct 18, 2011
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    really? was it really bad to buy PC in octagon superstore particularly in Ozamis city? gosh!
    I'm going to buy next day.., but as i visited their store yesterday, it seemed that the staff and sellers there were professionals..,

    0 Votes
  • Ma
    Mark ITC Oct 11, 2011

    Sad to say I do have a bad experience also in OCTAGON SM Cubao yesterday. The thing is I bought a router Tenda brand and its not working properly. I asked the Manager Malou Tabaque to at least replace or change item but she insisted that the box was not intact (FYI only 1cm torn. The logic is that do everyone keep the box or for some keep it (okay)fine i just bought it 3 days ago and there is a 3day replacement and 1 year warranty ! and the sad part they did not replace it and I even ask to change item even less the price of that router! Still she implied that its the policy! Very inconsiderate...

    0 Votes
  • Ne
    negosyo Oct 28, 2010

    INTERESTING!!!

    Check This Link


    http://verypoorservice.blogspot.com/


    ..

    0 Votes
  • Ne
    negosyo Oct 28, 2010

    INTERESTING!!!


    Check this Link


    http://verypoorservice.blogspot.com/


    ..

    0 Votes
  • Pe
    perwati.nadal Oct 22, 2010
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    Octagon Computer Center - Cagayan deOro (Complaint)
    Posted: 2007-10-04 by Pangit Ster [send email]
    Zero customer service attitude
    I bought a PC from them (Octagon Cagayan de Oro) last February and it runs good but then five months after the PC was slowly have problems. It came to the point where in the PC no longer boot. So I brought it to their store and and they run some test. After that they said that I have to used a power supply with bigger wattage and so I did bought one...

    you already posted the same complaint with a different title. goes to show you are just trying to ruin the name of Octagon. Shame on you!

    0 Votes
  • Mo
    motazacar Aug 27, 2010

    mine is different. I dont like their attitudes towards the costumers. when i was window shopping for PC parts because i was looking all around Cagayan de oro for the cheapest price for my specs. I went to different stores and when i went to OCTAGON main branch, I was never entertained! i even politely ask someone to do a quotation for my specs. the sales lady then did it and knowing that previous stores I went it gave me the cheapest price, She did the opposite. She gave me the Highest price for the specs when in fact i hand over to her the quotations from other stores. she never even bothered to lower her price. People their in OCTAGON doesnt care they will have sales... good thing across the street, another PC store was up for the price wars and with good costumer service. the saleslady at Technomart was accommodating. so i bought 20pcs of PC their for my Cafe business instead from OCTAGON.. they lost a good costumer and a good sale..

    0 Votes
  • Ce
    cebucustomcomputers Aug 01, 2010
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    I'll tell you one thing, salt in the air or no salt in the air, there was a warranty and it should have been honored by these crooks.
    As far as a warranty, a receipt is not a warranty.
    I build and sell computers in Cebu and will tell you point blank, you must provide a warranty on paper, signed by the seller and the buyer to even advertise the warranty legally.
    Otherwise it is illegal and simply an "implied" warranty, which is worth nothing to the buyer, but worth a lot of ill gotten money to a ruthless seller.
    Don't even jump on this customer, you have been slammed by dozens of people over the years and if you would like to stay in business, you need to change your attitude.
    The customer is always right, no matter that you disagree with him or her.
    Poor customer service has shut down dealers of the best of products and good customer service has made millionaires out of those who sell mediocre products.

    0 Votes
  • Ku
    kurdafio Jun 05, 2010

    This is going to be the reply to the complains brought forth by BVA against Octagon Ozamis. He wrote:

    "In October of last year I bought my wife Jean a computer from the Octagon store in Ozamiz City. I was assured that it was covered by a warranty but did not get a copy of it. In March of this year the computer started going south. When I came in April it was not working and we took it to the store."

    Reply: Sir, you were told not to lose your receipt for it will serve as the warranty slip. You were given a copy of the receipt but your inlaws lost it. The receipt was the guarantee for the warranty.

    he wrote: "They said they needed to send the parts to Manila to "verify" they were broken. Initially the problem was a hard drive, and they tried to sell me a hard drive. "

    Reply: Sir, you were told right about whats broken but you were also explained what would happen and how long it would take. The attempt to sell you another hard drive was out of your impatience. The staff just gave you a suggestion. It was not pitching sales, it was pitching options that you asked for.

    he wrote: "Finally after three months and lots of sales pitches to replace the whole machine, the parts were returned. The motherboard apparently works now (at least Jean thinks so) and the hard drive was presumably replaced. However they did not actually reassemble the computer, expecting more money for that. Jean instead has hired a third party to come over... put the parts in... and set the computer back up for her with software and configuration."

    Reply: Sir, as I've said before, they were not sales pitches as you call them they were options to answer your impatience. The staff did not reassemble your computer because they want it done at home which we do not do. Our warranty, as stated in the receipt if you had not lost them, is carry-in.

    The problem with you was you were never present to check on the updates yourself. You only relied to your inlaws. Obviously, you were not informed well and was instead given unpleasant ideas.

    He wrote: "The people at this company lied to and ripped us off all through this process. They did not replace the bad memory chip either, although the computer will run on one it won't run as well... "

    Reply: Sir, please remember that we never spoke or you never spoke to "The people" you were referring to. You spoke to your inlaws. Therefore it was not "The people at this company" who lied to you. You did not make the updating yourself. none of these people spoke to you after you left.
    Also, the memory chip was not replaced due to the nature of its defect...corrosion due to salt in the air because you brought your computer to a house near the sea. Who knows how it was used and taken care of?
    Do you?

    He wrote: "The failure of the parts I am pretty sure is the result of the heavy salt air, humidity, smoke, and such where she lives; this does not however free the company from thier warranty obligation. At one point I asked for a copy of the warranty and they said they don't have "Copies", just one store copy and they would not provide it or furnish us with our own copy."

    Reply: Since you knew the reason, you must've known that this voids the warranty hence freeing the company for any obligation. The copy of the warranty you were asking for was already given to you and you passed on who later lost it. Sir, you were furnished with a copy and was told not to lose it. You were holding to this copy when your items were delivered at your door together with the swivel gaslift chair that was unpaid and was never returned.

    0 Votes
  • Un
    Unhappy chappie Apr 15, 2010
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    Verified customer

    Well Well, and I thought I was the only one that had problems! what I do find surprising is the fact that I have dealt with all the places mentioned in the complaints and guess what? I have had the same experiences as the complainants above. a few years ago I purchased a top of the line desktop and it kept shutting down (Villman) Mega mall. After numerous visits to their store and after many conversations with some of their technical staff they replaced the motherboard and away I went hoping that they had solved the problem. ...Not so lucky! after 2 motherboards they decided it must be something else, but they were not sure what it was! (very well trained technitions). eventually I called in a friend of ours who had just returned from overseas. He had a look at the machine and within half an hour he identified the problem as a faulty power supply. I informed Villman that I thought it had a power supply problem but they said there was nothing wrong with it. As I was sick of the way their so called technitions were so hopeless at their job I demanded a full refund for the PC. Eventually I did get a refund after a lot of hassle. Never deal with Villman is the lesson learned.
    I also had much the same problem with PC xpress. They replaced parts with second hand parts in one of our office PCs with second hand parts ( the unit was only 3 weeks old and under warranty) then when the second hand parts did not work properly they then claimed they did not do any work on the machine.
    If anyone wants good quality machines, good service and technical backup try a company in Makati by the name of Microphase Corp. Our Corp. has used them for a number of years now and they are very good with their warranty etc. While they may be a little more expensive than the rest of the clowns I have had dealings with it is good to know that whatever we buy in the way of electronics is fully backed by service and any help we require. They also will visit your office or home.
    In my experience, the ones to keep away from are CD-R King, Villman and of course our beloved PC Xpress. Hope this helps.

    0 Votes
  • En
    enobi13 Jun 03, 2009

    I have a bad experience sometime last year when I bought a sony laptop SR25 from TCA Megamall. During the first week, I noticed a dead pixel from the screen. I called them up and tried to return it pero sabi nila I just have to go to a Sony service center. So I went to Sony Service center and they did not replace the LCD, they just repaired it. Imagine how can you repair the LCD. Anong akala nila lahat ng customers nila tanga. bringing the unit home, I checked it and the dead pixel was still there. So frustrated I was, I sold it na lang.

    After one year, I am looking for a laptop again since i sold my sony ### laptop. I was checking the laptops at MOA and I tried to go to TCA MOA. ###, ganun pa din ugali nila BASTOS!!! biro mo they did not entertain me at all, like what is my preferrences etc. Ang tanong nung sales lady e cash ba daw and payment ko o Card. ### talaga>>> Never buy your any stuff at TCA> Puro false promises lang.

    0 Votes
  • Ni
    nicole ever juan May 08, 2009

    yes octagon fu*king sucks period!!!my aunt bought a pc set there and in less than 12 months it doesnt work! the computer says that windows thing is not genuine and then goes into BSOD! they are fu*king scammers! so nobody should buy anything from that store ever again and that they should go out of business and then die after their ### products explode in their faces!!!those mother fu*king a holes! sobrang mahal don tapos hndi naman gagana yung mga binebenta nila! they should get sued! they are so freakin desperate to make money that they'll scam people into buying their ### filled products!!!
    yeah thats right i am HUMAN and i AM a ### and im pretty fu*kin pissed like hell so die ### sucking scammers!!!

    0 Votes
  • He
    heavenscent Apr 03, 2009

    goodness! i almost bought a laptop from octagon here in our place. God is good i came across this forum. thanks to all of u guys!! God bless!

    0 Votes
  • linda Feb 05, 2009

    I also have a bad experience when i visited OCTAGON Computer store LIMKETKAI MALL in Cagayan de Oro City last November ... the store has a lot people and the sales man are busy at that time so i look around check out the laptops then this fat ugly security guard saw me looking at the laptop and start sales talk me to buying one. My budget is only 20 thousand pesos so i asked him if there is a cheaper laptop maybe a price of 20 thousand or below but he insulted me and giving me a bad attitude saying " Maam sa surplus ka dapat pumunta mga bago ang mga tinda namin dito. doon ka dapat pumunta sa american surplus sa labas ng mall. so walk out and being insulted by a security guard i cant forget his tag name in his uniform SG NAPULI i will never go near this store again. He is not doing hes duty guarding the store instead he acts like a sales man not only that hes rude person i dont know why they hired this kind of person.

    2 Votes
  • Ja
    Jason Paulin Oct 25, 2008
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    I mean 800 to 900 mhz even if it has intel atom 1.6 ghz. if you have no one to maintain it regularly, you'll be wasting your moooney

    0 Votes
  • Ja
    Jason Paulin Oct 25, 2008
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    a verified customer
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    If you are not an IT person, don't buy eeepc. it has only 800 to 700 mhz proc speed. You have to know the DO and Don'ts, How to maintain and how to tweak to make it run properly. Jason- ITPerson-Dubai

    0 Votes
  • Dr
    dragon smoke Oct 19, 2008
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    YES, Octagon Ozamiz SUCKS! Very poor costumer service. Their staff looks sleepy and weak all the time. Its either kulang sa vitamins or walang kain. And they are very unpolite, and busy playing pc games. I bought 1 unit CD drive more than a year ago, in one week it wont run anymore. I returned the unit to them as it still under warranty, asked me to fill up some form as they will send it to manila and be back in two weeks. I returned to the store after two weeks, after 1 month, after 2 months, every month, after 1 year, Until I finally lost my claim slip due to more than 1 year of returning to their store. Huh! for just a 700 peso CD Drive. I hope the higher management knew this kind of service from their branches. And also hope that they will close shop here in Ozamiz coz I can only see the security guard most of the time inside and no costumers at all. Nilalangaw na sila.

    0 Votes
  • Al
    Almon Oct 19, 2008
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    a verified customer
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    I never have those customer service problems because I never buy those computers and I only buy those peripherals hence I have no need for warranty. I buy like those wi-fi access points and routers those cute mice, cd's, keyboards and those thingys that use the power from the usb port like the fan thingy which uses the usb power and the others like the essential oil burner. Basically, if you don't want to experience their bad customer support, take care of your items. Put them in a room where it's not humid and there's not much salt. Like an aircon room.

    0 Votes
  • Ro
    Roger Oct 13, 2008
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    a verified customer
    Verified customer

    Villman Trinoma : Never go near this store. I bought an Asus EeePC 900 last week. Specs. say 20 gig Hard Drive and 1.0 gig memory. I spent sleepless night for one week trying to make it work.. What is unknow, the primary drive is 4 gigs + 16 gigs secondary drive. Load WinXP home plus a few programs, the disk is full on the 4 gig. it wont run anymore because the disk is full to the neck. Then switch slave drive as the 1st drive 16 gig and the onboard 4 gig as the secondary drive. It worked ONLY it should process commands as what a 1 gig ddr2 memory should do. It was so slow like a 32 mb ram . One command at a time. you wait 2-3 minutes to open application after another. They are selling LEMON units. Here is the thing- i went to the above mentioned store. I told them it is not a software issue- the kalbo technician immediately answered me, you can leave it here and wait for ONE MONTH or go to Pasig and Mega Mall Asus Service Center and submit the unit yourself. In short BAHALA KA SA BUHAY MO kung ayaw mo mag antay ng one month. This happened last Sunday, October 03 2008. I run my fist on the key board and thrown the laptop hard on the floor of VillMan TRinoma. Gusto Mo Ba manyari sa iyo ito ? While i was in that store when the kalbo tecnician try to show off his his trouble shooting skill. There were several customers returning printers and Inks they bought. My conclusion VILLMAN store must be re-cycling returened items untill they meet people like me to get rid of it. A sign it was a return item, there was a sticker at the back which say july 04 2008 on the code.

    0 Votes
  • Jo
    john Oct 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i also have the same experience with my PC bought at octagon ozamiz.

    Knowing that it has a warranty, i went back to the store and presented the problem to the personnel but to no avail.

    they said the damage is not part of the warranty instead they suggested that i may buy a new one.

    had i known that there product was not in good quality i did not spend my hard earned money in their product.

    the worst thing was, when i bought the product no papers found inside the box of the printer discussing the warranty of it. The best thing that they must do at that time supposedly was to discuss with me the terms and conditions of their product since no papers were available inside the box, but it did not happen.

    they were just happy then that they got one product sold. they did not think of their customers, they just think of their own.

    0 Votes
  • Ri
    rina Jul 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i think these people have their own points and wont badmouth anything just for nothing...im looking forward buying a PC FROM THIS STORE...UNTIL I SAW THIS...this is something for me to think about or scratch this store from my list...thanks

    0 Votes
  • Ak
    Akbar ali Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    it is not good in bussiness and shamful also

    0 Votes
  • In
    Innova Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thank you guys... It's good to find out first the image of this store because I really do have a plan to buy Laptop for my daughter as my surprise gift for her birthday. I dont want to spend my hard earned money into a trash if most of the customers encountered the same problem. Neither do I want to be counted as one. Again, Thank you guys...

    0 Votes
  • Js
    JS Kilb May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm in the market to buy a wireless router in the next week and thanks to this thread I will not buy it from Octagon Computer store in SM North, Quezon City. There are many decent dealers in Greater Manila who treat customers better than this.

    0 Votes
  • Ri
    Rick B. Robles Mar 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also have the same experience with my combo drive that was bought here in Cebu.

    After a few months of using the drive it suddenly stoped from reading and buring cd's.

    Knowing that has 1 year warranty, I returned it to octagon and they promised to have it replaced. It took months before the burner was sent back here in cebu (they sent the burner to manila). Unfortunately, to my surprise, the device was not replaced and the warranty sticker that was in the device was not removed/replaced (you could notice it by its color). When I tried to test drive the device, the previous problems that I used to have are still present. These led me to a conclusion that it was never reparied.

    I returned the device to octagon and they sent it back to manila. When it was returned to me, the warranty sticker was already replaced. I test drived the device yet the problems are still there. The bad news is, the 1 year warranty has already expired. It was consumed when the device was in octagon's service center, yet, the burner was never repaired.

    0 Votes
  • Je
    jesse marcos Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Its true!!! I don't want to spend my money on that sore!!!

    0 Votes
  • Pa
    Pangit Ster Oct 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Very True! I also have the same experience the only difference is that my motherboard is still at Octagon Manila.

    My story is this, I bought a PC from them (Octagon Cagayan de Oro) last February and it runs good but then five months after the PC was slowly have problems. It came to the point where in the PC no longer boot. So I brought it to their store and and they run some test. After that they said that I have to used a power supply with bigger wattage and so I did bought one. The next day, the PC is back again which would not boot so again I brought to their store. This time they said they will test my Graphics Card and then they said it may be the cause of the problem. While I am not contended on what they say, I looked for ways to test it with my own. I bought another Graphics card to test it. But still the problem was never resolve. Finally they said, they will ship the motherboard to Manila to replace it as they say. From the time of the problem till the time they said they will ship it to their main office was almost a month. And so, I let them brought the motherboard to their main office to replace it. They said they will call me if it will arrive. They haven't gave me any service PC. One month and half later, the package arrived. When I got there they said that they have to send it back to Manila because the box is correct with the wrong Motherboard model. I was really pissed at that time. That was really a negligence of those whoever packed that box. Till Now they haven't gave me back my motherboard. What a shame on them, a big company with a zero customer service attitude.

    -1 Votes

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