Oak furnitureland UK
Reviews and Complaints

I recently had an experience with Oak furnitureland UK that left me feeling quite disappointed. I had purchased a TV corner unit from them, but within just ten weeks, a piece of wood broke away from the area where the DVD player goes. I was quite upset about this, so I contacted the company to see if they could help me out.

They asked me to take three pictures of the damage - one of the identification label, one of the damage area with a rule at the side of damaged area to show size of damage, and one of the unit so they could assess where the damage was on the unit. I did as they asked and sent the pictures over.

The next day, I received a phone call from a lady named C. Biggs. She told me that she and her manager, M. Berry, had reviewed the pictures and had determined that it was not a manufacturing fault. She suggested that I make a claim under the protection policy that I had taken out at extra cost.

I was quite frustrated by this, as I had viewed the damaged area with a magnifying glass and could see that filler had been used and that's what had fallen out. I explained this to C. Biggs, but she was quite negative and dismissive. I suggested that they send someone out to inspect the product, but she refused.

At this point, I said that I would talk to citizens advice and the call ended. The next day, I received a call from M. Berry. He said that he would now send someone to look at the unit, but he also said in a very aloof manner that if they found that it was not a manufacturing fault, they would not support any repairs.

I was quite frustrated by this whole experience. I felt like these two people showed a very dictatorial and condescending attitude, almost to the point that if they changed their minds, it may show weakness. It was a manufacturing fault and not damage that we had caused, and because I stood my ground, I was made to feel like I was in the wrong.

Overall, I would say that my experience with Oak furnitureland UK was quite unprofessional. A small amount of customer service by offering to send someone to look at the problem would have solved the issue. Based on this experience, I could not in any circumstances recommend Oak furnitureland to anybody. In fact, I would guide them away, not because of product quality, but because of the lack of good customer service.

I am writing to express my deep disappointment and frustration with my recent experience at Oak Furnitureland UK's Sealand Road store in Chester. My husband and I visited the store on Sunday, February 20th, in search of a new sofa. After browsing several other stores on the retail park, we returned to Oak Furnitureland and settled on the Devon Plus sofa, which we both liked and agreed upon.

The sales assistant who had helped us earlier was very helpful and wrote down the name of the sofa, its dimensions, and the price of £1658.99 on a piece of paper for us, as we needed to go home and measure the space where it would be placed. The assistant seemed to recognize us as serious buyers and we left the store feeling positive about our potential purchase.

The following day, I returned to the store with £1660.00 in cash to place the order for the sofa. However, I was shocked to discover that the price had increased overnight to £1784.99. The sales assistant tried to help by speaking to his managers, but they refused to honor the original price, claiming that the increase was due to shipping charges or other factors.

I was even more frustrated when I searched for the sofa on Google and found that it was still listed at the original price of £1658.99 on Oak Furnitureland's website. The manager even tried to suggest that I was looking at a different version of the sofa or that the Google price was not accurate.

What really upset me was that the Devon Plus sofa was already manufactured and ready for delivery within seven days, so there was no reason for the sudden price increase. I had the cash in my bag and was ready to pay, but the store manager refused to honor the original price or even offer a compromise.

To add insult to injury, the sales assistant had told us the day before that if we purchased the sofa and the price went down during the bank holiday sales, we would be refunded the difference until delivery. Yet, when I tried to get the original price honored, the store refused to do so.

Overall, I was extremely disappointed with my experience at Oak Furnitureland UK's Sealand Road store in Chester. The sales assistant was apologetic and embarrassed, but it was clear that the store's management was not willing to work with me to resolve the issue. I left the store feeling frustrated and upset, and I would caution anyone considering a purchase from Oak Furnitureland to be wary of sudden price increases and unhelpful management.

I gotta say, my experience with Oak Furnitureland UK has been a bit of a rollercoaster ride. I bought a kingsize mattress and wooden oak frame from them, and at first, everything seemed great. But after just six months, the material on the topper had stretched so much that the bed was incredibly uncomfortable to sleep on. I tried to contact their insurance, but it was like trying to find a needle in a haystack. So I called sales, and they suggested I send an email because they were getting so many calls. That made me a bit suspicious, to be honest.

Eventually, someone came to assess the problem, and he told me that his manager always classified this kind of issue as wear and tear. I was shocked. I mean, how can a mattress be considered "wear and tear" after just six months? I'm still waiting for a resolution to this issue, but in the meantime, I'm getting terrible sleep every night. I'll update this review when I know more, but I have a feeling that "wear and tear" is a common excuse for them.

I'm giving Oak Furnitureland UK one star because there's no way to bypass their terrible customer service. I don't have the receipt for my purchase right now, but I'll add it to this review when I can.

Update: I've finally received the findings of my faulty mattress, and it's not good news. They're claiming that I caused the problem by sitting propped up in bed, which is ridiculous. The man who came to assess the issue only used his hands to try to fix the lump in the topper, and he left knowing that it hadn't worked. He also made some comments about me not being pleasant, which was really upsetting. There are a lot of lies in the report, and I'm going to challenge them.

I've contacted my home insurance, and they've informed me of my rights. I've sent an email rejecting their decision and letting them know that I'll be taking this issue further. They called me today (16/05/23) and asked me to bring in my own inspector, but there's no guarantee that their findings will be accepted. I've added more photos to show how the bed is sinking and that it hasn't been repaired.

If you're thinking about buying the extra warranty from Oak Furnitureland UK, I'd advise you to think twice. It's sold like it's worth its weight in gold, but it's really not worth anything. This company is a real shark, and I wouldn't recommend them to anyone.

So, I ordered some furniture from Oak Furnitureland UK and I gotta say, the delivery drivers were a bit rough with my stuff. They just tipped the box over and over through my door into the hallway, even though I asked them to be more careful. They just said it was well packaged, but that wasn't the point. Then, when they were taking the products upstairs, they were bashing the walls and dropping the boxes. I asked them to be more careful, especially since we had recently decorated and had new carpets and a new banister fitted. But they just said banisters are there to protect the wall and repeated that the items were well packaged.

But the worst part was when they couldn't get the desk up the stairs. They gave up and wanted to slide it down the stairs, but I stopped them and asked if I could remove the desk from the box for them to try again. But they refused, so now I'm stuck with a big heavy desk downstairs and have to seek help to get it upstairs. And to top it off, there were two black marks on the carpet that weren't there before, but they just said it wasn't their fault and their shoes were clean.

When they left, I was expecting a delivery note or invoice, but they just drove off. So, I called customer service and they only offered to refund me ?10 for the inconvenience, which I don't think is enough. I've raised a formal complaint and I'm waiting for a response.

Overall, I'm not too happy with the delivery experience, but the furniture itself seems to be good quality. I just wish the delivery drivers were more careful and respectful of my home.

So, we went to Oak Furnitureland UK to buy an electric reclining chair, and we were really happy to find out that it was on sale. We were also impressed with how quickly the delivery was scheduled, and the delivery guys were really nice. However, when we opened the box, we realized that the chair was the wrong color. We immediately went to the showroom to check the color swatch, but the color we received wasn't even there. We talked to a salesman, and he said that it was an old version of the color. He sent an email to customer services on our behalf, but that's when the problems started.

We had to send photos and even assemble the chair, which we refused to do. The next day, we had another unhelpful conversation with customer services. We went to the showroom again and took a photo of the material swatch next to the cushion, but they still didn't believe us. They said that there was no old or new color, and it was just a variation in shade. We were so frustrated that we wanted to scream down the phone.

We went back to the showroom to see if they could help us, but they said that they couldn't because they were a separate entity. Customer services informed us that even if they replaced the chair, it would be the same color, and we would be charged for it. We finally agreed to a refund, and they collected the chair without charging us. We were really disappointed because we only wanted the chair we saw in the color we saw, but we had to settle for a refund.

Our downstairs space was a mess with all the packaging, the chair, and our furniture that a charity was going to take away. If you look online, you can see that the Grayson range comes in Charcoal, but we received a Silver Grey chair. We wouldn't recommend shopping here because of the worst customer service we have ever encountered.

I gotta say, I'm not too happy with my experience with Oak Furnitureland UK. I had an issue with my order and reached out to their customer service team, but the response I got was less than satisfactory.

Basically, I was told that the bed I received was in rough condition based on an inspection report by the Homeserve team. They offered to replace the head and leg parts of the bed, but when the delivery team came to do the replacement, they didn't have the right tools to dismantle and reassemble the bed. I even had to take a half day off of work for this!

To make matters worse, when I spoke to a customer service rep named Ms Daisy, she straight up lied to my wife about what we had agreed to. I had requested a refund, but she told my wife that I had agreed to receive the replacement parts and arrange for the old ones to be collected. Not cool, Ms Daisy.

Overall, I'm really disappointed with the condition of the bed and the support I received from Oak Furnitureland UK. I've requested a refund and I hope they can make things right.

I am really disappointed with Oak Furnitureland UK. My mum recently purchased a two-seater recliner sofa and two recliner chairs from this store, and since then, she has been facing a lot of issues.

To begin with, my mum went to the store, and Monica prepared a contract for her. However, a couple of days later, Monica called my mum back to inform her that the contract did not save on the computer. This was quite frustrating for my mum as the store is located 17 miles away from her residence. So, she had to make another trip to the store to sort out the contract. However, this time, Monica split the contract into two, which seemed a bit odd to me. According to Monica, the sofa and chairs had to come on two separate deliveries, which is why there are now two contracts.

The next issue was with the delivery charges. As there were two contracts, my mum had to pay two delivery charges of ?50 each, which amounted to ?100 altogether. However, Monica promised us that the delivery guys would not only deliver the furniture but also set it up for us and remove the rubbish. All we had to do was remove our old furniture. This sounded reasonable to us, but when the delivery guys arrived, we found out that they were not allowed to set up the furniture. Monica had lied to us, and when we confronted her, she denied it. This was not good customer service at all. If we had known that we would have to set up the furniture ourselves, we would have gone to IKEA!

Another issue was with the color of the sofa. Monica gave us some samples of the three colors available, and we picked black and gold. However, the sofa that arrived was light grey and white, which was not what we had ordered. The website showed charcoal, not light grey and white. This was quite frustrating, and we had to make another trip to the store to speak to Monica. However, she lied to our faces about the furniture being set up and told us that we had to call customer services ourselves. The older gentleman at the store passed on a message to the manager, but we did not receive any phone call from customer services even after two days. This was quite disappointing, and we had to go public to make sure that Oak Furnitureland Stevenage does not con another person.

Lastly, I would like to mention that the customer services are not open late, which makes it difficult for us to contact them as we work. This is not good at all, and I hope that Oak Furnitureland UK improves its customer service in the future.

I had a really bad experience with Oak Furnitureland UK. Their customer service department is absolutely shocking! I can't believe the constant lies they told me, and all they could say was 'I don't know why you've been told that'. It's really frustrating when you're trying to get something sorted out and the people you're dealing with seem to be completely clueless.

I cancelled my original order on the 01/02/2022, and reordered an item with a discount code. Unfortunately, the card I originally paid on had expired, so the refund couldn't go through. I called them on 09/02/2022 and provided my sort code and account number over the phone. After receiving no refund, I called again, but I was constantly faced with 50+ minute wait times. So, I emailed my bank details on 15/02/2022. However, I received no reply or refund, so I called again on 17/02/2022 to be told I needed to provide identification. Why had they not told me this before? Only when I had chased them? I provided ID the same day.

On Tues 22/02/2022, I called to chase my refund, and I was told it was processed the day before, but the card details were expired. Yes, I knew that, that's why I provided my SC and AN. When she realised, she said the refund would be processed that day. I called again on Fri 25/02/2022 to check the refund had been processed, and I was told it was done on Wed and would be with me no later than the following Wed (02/03/2022), so not Tues like previously stated.

It's now Thur 03/03/2022, and I still haven't received my refund of ?650! I called again to be told the refund would be with me no later than the following Monday, another 5 days! After giving an arm and a leg to speak to a manager, I was told that all refunds are processed on a Wednesday and it was done yesterday. So, I was lied to when I rang and was told the refund was done the day before (a Tuesday) and lied to again when I rang on Fri to be told it was done on the Wed 23/02/2022. The manager couldn't explain why I had been told all this incorrect information.

I'd just like to add that their website T&Cs state: 9.11 We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel the order. This clearly hasn't happened, and now we are well over 14 days. They have done little to resolve this situation other than a 'sorry', which I don't think is good enough for the amount of time and hassle I've spent trying to get MY money back.

Oh, and to add, I still haven't received any replies to my emails, including the one on the 17/02/2022, which had a complaint attached to it? SHOCKING! I really hope they sort this out soon, or I'll be forced to take further action.

I gotta say, I'm not too impressed with Oak Furnitureland. I ordered a dining table, chairs, and lamp tables back in July 2021, with the hopes of having them in time for Christmas. But then, I got an email in November saying that my order was delayed due to the pandemic and wouldn't be delivered until February 2022 - a whole 7 months after I placed my order! Needless to say, that put a damper on my holiday plans.

But wait, it gets worse. When February finally rolled around, I was expecting my order to arrive on the 25th. But just three days before that, I got another email saying that there was yet ANOTHER delay (thanks, pandemic) and that I needed to log into my account to reschedule the delivery. When I did, I found out that my items hadn't even been shipped yet and that the earliest delivery date was now in September 2022 - a full 14 months after I placed my order! That's a long time to wait for furniture, especially when you've already paid over £1500 for it.

I'm not the only one who's had issues with Oak Furnitureland, either. When I was on hold for what felt like forever trying to cancel my order, I read some other reviews online and they weren't exactly glowing. Apparently, the quality of the furniture isn't great when it does finally arrive, and the customer service leaves a lot to be desired.

In the end, I decided to cancel my order and get my money back before things got even more out of hand. But that wasn't exactly a smooth process, either. I had to call three times and wait on hold for over 30 minutes each time, only to be told that I needed to talk to the cancellations department. Twice, they even hung up on me! When I finally did get through, I cancelled as fast as I could.

All in all, I'd say that Oak Furnitureland is a company to avoid. They've let me down multiple times, and I don't have much faith in their ability to deliver quality furniture or provide good customer service. If you're in the market for new furniture, I'd suggest looking elsewhere.

I recently had an experience with Oak Furniture Land and Homeserve Furniture Repairs that left me extremely disappointed. The furniture that was delivered to me was in mouldy boxes, had rusty screws and swollen panels. I was shocked to find out that I had purchased a new product that was in such poor condition. When I contacted them to have the furniture repaired, they only gave permission to work on one product and I had to wait for another appointment to have the other furniture looked at.

To make matters worse, when I called to inquire about the technician's progress, they told me that he had only been allocated one hour to do the work and despite him only being there for five minutes, they refused to let him look at the other furniture. This caused me to waste more time out of my day and I was frustrated with the poor service I received.

Oak Furniture Land should not be selling products that have a quality control mark from October 16, or products that are in mouldy packaging, or products that are rusty and not fit for purpose. They should also employ more and better customer service staff so that customers don't have to spend more than a cumulative 1.5 hours listening to hold music in an effort to talk to someone.

I was also disappointed that they refused to offer any compensation for their mistake in not booking the work correctly and causing me to take another day off work. A small token gesture would have gone a long way in making me feel valued as a customer.

Overall, I would not recommend Oak Furniture Land and Homeserve Furniture Repairs to anyone looking for quality products and good customer service. Save yourself the trouble and shop somewhere else. #oakfurnitureland #homeservefurniturerepairs #rubbishquality #poorcustomerservice #secondhandproducts #avoidoakfurnitureland

I bought a leather 3 piece suite in May 2021. Order No OFL-6726553. One of the seats on the 3 seater sofa has sunk, it is not visible in the attached photos but cannot be sat on any longer. Yesterday 9th Feb-22 while I was sitting on the sofa there was an audible click and the seat settled. Perhaps some part has become detached. It is too heavy for me to move so I cannot look or take other photos.

We ordered a tv unit (St Ives oak and grey painted) from the store in York. I believe 2/3/4 th January 2021 . We paid in cash and told we would not be issued with a paper receipt because of the virus but be sent an email. The delivery date was set for today (26th January) but we have not received a receipt for payment and no delivery today.
We have spent a considerable amount of money at Oak Furniture Land over the years buying a 2 and 3 seater leather settee, two 3 door wardrobes, oak table and chairs and a king size bed. We have always received excellent service from them but we are dismayed that there is a possibility that this order has not even gone through. Could you help please.
Regards Kevin Calpin.
Email, [protected]@gmail.com

Suite delivered 1st Oct 19, 1 week later corner cushion developed a dip, rung customer service who arranged a tech to visit 14th who took pics & said we would be notified of new sponge arriving
It came on 21st, no call or text, now fabric cover has split at seam & is starting to happen on another cushion. Customer service doesn't seem bothered & can't seem to speak to a manager. Paid £1000.00 for sofa that's falling apart within a month of delivery

I had a king size bed delivered this afternoon and asked the delivery man to please take his shoes off when he took it into the bedroom as I had just had the carpet fitted a couple of hours before. He did so but I'm presuming the second man who helped him take the second box up did not. As a result there are now 4 dirty marks on the new carpet and I am furious! The service we have received from you has been very good so I am really disappointed. I enclose photos of the marks.

The delivery of my sofa was delayed 4 times and I have no idea how many more times they will do it again.
I purchased a Chelsea 2 Seater Sofa in Cosmo Duck Egg £749 worth 2 months ago. And they delayed the delivery for stupid reasons as if they had just one person who does it.
It's ridiculous. Wanted to cancel the order, they refused to do it. Well, then deliver. What's your problem?

I am sure that everyone from their customer support knows my name and my problem, but it's still not resolved and probably will never be.
First of all, my order took forever to arrive. Second, it arrived being defective. It's some kind of a fate irony.
I had to wait for 2 months just to receive a broken piece of furniture. It meant I would have to contact them again. And I did. And I heard same story each time without any desire to really help me. They offered nothing. And refused to refund. It's ridiculous, people.

I bought a bed from Oakfurnitureland and paid for the delivery and I was very disappointed with the entire experience! Delivery guy was very rude and he almost broke the bed. I didn't pay attention to anything, it seemed like he wanted to leave as soon as possible. I told him to be careful with the bed and door, but not only he ignored my what I said, he also spoke to me in a rudely manner. I paid for delivery service and what I got? Nasty delivery guy who showed total disrespect toward me! Horrible service!

People, be aware that the website www.oakfurnitureland.co.uk is really bad and not recommended. I ordered table with chairs and really large oak wardrobe. I waited for the info, but nothing. After 3 days I received the phone call from the company, and the rep informed me that my order was partially available. I asked to provide anything from my order and what was available. I waited 3 weeks, but these jerks still haven’t provided the order and told me some fake excuses. The worst services and their customer services is real ###.

I placed the order on the website www.oakfurnitureland.co.uk. I missed the delivery, ‘coz I was at work, but the seller hasn’t provided any precise day or time of the delivery. After that I called to this company and asked about the delivery, but the rep told me that I needed to pay fine. WTF? I heard about it for the first time. I asked why no one told me about it, but the seller started to diddle-daddle and hasn’t provided any precise reply. Not recommended company.

People, beware and don’t buy from the company www.oakfurnitureland.co.uk. I bought sideboard from this company, but they delivered damaged item. I called to their customer services, but the rep spoke with me in rude manner and refused to change it. I was shocked, ‘coz I spent large sum on it. It was only waste of time and money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.