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NU Car Rentals review: Nu car rental charged unwanted fees for "additional" insurance

MeganRB of US

Mar 18, 2026 10:13 am EDT

Verified customer

Featured review

We booked our Nu car rental for Phoenix airport via Expedia. We selected the option to refuse the $50/day supplemental insurance, as we already have our own that covers rental cars. We provided proof on insurance on the rental agreement form on the Expedia website. However, the Nu Car agent added it to our already prepaid rental bill when we got to the counter without telling us. Despite 10+ back and forth emails explaining the issue and telling them we feel tricked and that this feels predatory, they will not budge, said we signed off in it, so too bad, basically. We verbally refused the supplemental insurance, and thought we were signing to confirm our refusal. The error was not caught or verbalized to us, and when we returned the car our credit card was charged. They said they would review the camera footage of the interaction. Their summary of the footage was that we were informed properly and signed the form that we wanted this insurance for an extra $194, and that they will not issue a refund because this wasn't an error on their part, it's our fault. When I asked for their "recorded video evidence" so that we can verify the truth of their claims, they replied that they won't show us the video. I am beyond frustrated. We are not satisfied with walking away from this having given their company our money, when we feel we were ripped off due to an error on your part. Again, why would we pay an extra almost $200 of insurance that we did not want or need? We chose to use their company because it was the most affordable. We felt the inconvenience of being shuttled to a different location and standing in line for an hour or so was worth it to save ourselves money (FYI choosing to rent a car Nu car rental company added an extra almost 3 hrs to our journey). We selected to DECLINE their extra insurance in our initial document via our Expedia rental agreement. We believed that we were REFUSING their offer of extra insurance,.We want our money refunded.

Claimed loss: $194.15

Desired outcome: Refund of $194.15

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9750 Airport Blvd, Los Angeles, California, 90045-5404, United States

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Mar 19, 2026
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